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Gwallon Lane, Marazion, Cornwall, TR17 0HWTel: Contact Details below
Welcome, to the Dispensary at Marazion Surgery. We would like to take this opportunity to introduce ourselves. As a vital part of the General Practice team the Dispensary liaises closely with the Doctors, Practice Nurses, District Nurses, Macmillan Nurses, Receptionists and Administrators. We aim to offer an excellent service to all of our patients. Dispensing facilities are available for most patients, those who live more than one mile from a chemist; you will be advised of your eligibility when you register as a patient.
We are operating our dispensary through the window straight into the car park, to avoid people having to enter the surgery itself and keep risks to a minimum.
Repeat prescriptions can be ordered quickly and easily through a variety of methods, designed to suit everyone and to ensure that all patients can contact dispensary at a time and by a method that best suits their busy lives.
Please ensure that you give at least THREE working days notice, not including weekends for all prescription requests. We accept payment by all major debit and credit cards.
Monthly Prescriptions: Please ensure that you do not run out of medication, by ordering your repeat prescription in plenty of time. We require at least two working days notice not including weekends. During busy periods, such as during Bank Holidays, we would appreciate being given extra time. Please do not over-order or 'stock up' on medicines.
Co-ordination of Monthly Prescriptions: The dispensers would welcome the opportunity to liaise with any patient, to co-ordinate their medications so that they can all be ordered regularly once a month. Having different medications due at different times of the month is time-consuming for patients and their carers, and often necessitates more than one request and trip to the surgery premises every month. Dispensary staff are happy to undertake medication reviews and co-ordinate medications to run out simultaneously.
Delivery Service: A delivery service is available to rural areas. For more information on the delivery schedule please contact the dispensary. Patients who are housebound will have priority for delivery. In addition regular dropping off points are made to local shops on a weekly basis, to the villages of Goldsithney, St Erth and Crowlas. Again, please contact dispensary for further information.
Dosett Boxes: These boxes contain medication in specially designed blister packs, making it easier for the elderly or infirm to remember to take their medication appropriately. If you feel that you, or someone you care for, would benefit from this service, please discuss this with their doctor. More information on the dosett boxes is available from dispensary, but these can only be authorised by the doctor.
Health Awareness: We have a team of very experienced and fully qualified dispensers, who can offer advice to patients and their carers, providing the patient has given their permission. We liaise closely with other members of the practice team, including the doctors and practice nurses. Healthy living advice is available upon request, along with a wide range of supportive literature and leaflets. The dispensary aims to ensure that all patients receive excellent patient care, including regular check-ups and regular tests as required by the doctor.
Queries & Questions: If you have a query about any aspect of your medication or care, please speak to one of the dispensary staff at the surgery. If the dispenser does not know the answer, they will speak to the appropriate person and get back to you within a reasonable period. Please telephone 01736 710505 during dispensary telephone opening hours as noted above.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow THREE full working days, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
As you will be aware we have recently changed our Computer system. This means that 'The Waiting Room' is no longer available.
We are working with the new Computer System to migrate patients to the new system called 'Patient Access'.
Please email your contact details (name, address, date of birth, landline telephone number, mobile telephone number and email address) to us at email@example.com and we will reply with instructions on how to set this up. (Each person will need to have a unique email address, two people cannot use the same email address).
Thank you for your patience and understanding.