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Gwallon Lane, Marazion, Cornwall, TR17 0HWTel: Contact Details below
Welcome, to the Dispensary at Marazion Surgery. We would like to take this opportunity to introduce ourselves. As a vital part of the General Practice team the Dispensary liaises closely with the Doctors, Practice Nurses, District Nurses, Macmillan Nurses, Receptionists and Administrators. We aim to offer an excellent service to all of our patients. Dispensing facilities are available for most patients, those who live more than one mile from a chemist; you will be advised of your eligibility when you register as a patient.
We have been overwhelmed with prescription requests recently. We understand that people are worried about the Coronavirus but PLEASE do not stock pile medication, or indeed request it when you don't need it. We are not able to issue more than one month's supply of medication at a time.
Please register for our on-line service to request regular medications as this is the most efficient way for staff at this very busy time; the application form and further information can be found by clicking the link to The Waiting Room.
The dispensary telephone line is very busy so please avoid using this unless absolutely necessary. Requests for medication can be dropped into the surgery; there is a post box outside.
We are operating our dispensary through the window straight into the car park, to avoid people having to enter the surgery itself and keep risks to a minimum. This is open for collection of prescriptions from 1200-1800hrs Monday to Friday.
Repeat prescriptions can be ordered quickly and easily through a variety of methods, designed to suit everyone and to ensure that all patients can contact dispensary at a time and by a method that best suits their busy lives.
Please ensure that you give at least two working days notice, not including weekends for all prescription requests. We accept payment by all major debit and credit cards.
Monthly Prescriptions: Please ensure that you do not run out of medication, by ordering your repeat prescription in plenty of time. We require at least two working days notice not including weekends. During busy periods, such as during Bank Holidays, we would appreciate being given extra time. Please do not over-order or 'stock up' on medicines.
Co-ordination of Monthly Prescriptions: The dispensers would welcome the opportunity to liaise with any patient, to co-ordinate their medications so that they can all be ordered regularly once a month. Having different medications due at different times of the month is time-consuming for patients and their carers, and often necessitates more than one request and trip to the surgery premises every month. Dispensary staff are happy to undertake medication reviews and co-ordinate medications to run out simultaneously.
Delivery Service: A delivery service is available to rural areas. For more information on the delivery schedule please contact the dispensary. Patients who are housebound will have priority for delivery. In addition regular dropping off points are made to local shops on a weekly basis, to the villages of Goldsithney, St Erth and Crowlas. Again, please contact dispensary for further information.
Dosett Boxes: These boxes contain medication in specially designed blister packs, making it easier for the elderly or infirm to remember to take their medication appropriately. If you feel that you, or someone you care for, would benefit from this service, please discuss this with their doctor. More information on the dosett boxes is available from dispensary, but these can only be authorised by the doctor.
Health Awareness: We have a team of very experienced and fully qualified dispensers, who can offer advice to patients and their carers, providing the patient has given their permission. We liaise closely with other members of the practice team, including the doctors and practice nurses. Healthy living advice is available upon request, along with a wide range of supportive literature and leaflets. The dispensary aims to ensure that all patients receive excellent patient care, including regular check-ups and regular tests as required by the doctor.
Queries & Questions: If you have a query about any aspect of your medication or care, please speak to one of the dispensary staff at the surgery. If the dispenser does not know the answer, they will speak to the appropriate person and get back to you within a reasonable period. Please telephone 01736 710505 during dispensary telephone opening hours as noted above.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow two full working days, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
Given the current CORONAVIRUS - on-line booking of appointments has been suspended.
Given the current CORONAVIRUS - We are recommending that patients only register for ordering repeat prescriptions, so you do not have to bring ID into the surgery. You can post the application form or drop it into dispensary via the window from the car park.
If you wish to register for confidential access to your detailed coded records in the future we would be happy to arrange this after the Coronavirus Pandemic has passed. Please complete another application form and bring this in with your ID (see below).
If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your medical record online.
Being able to see your record online, might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday. If you decide not to join or wish to withdraw, this is your choice and Practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.
You will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.
If you can’t do this for some reason, we recommend that you contact the Practice so that they can remove online access until you are able to reset your password.
If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
The information that you can see online may be misleading if you rely on it alone to complete insurance, employment or legal reports or forms.
Be careful that nobody can see your records on screen when you are using Patient Online and be especially careful if you use a public computer to shut down the browser and switch off the computer after you have finished.
The Practice has the right to remove online access to services. This is rarely necessary but may be the best option if you do not use them responsibly or if there is evidence that access may be harmful to you. This may occur if someone else is forcing you to give them access to your record or if the record may contain something that may be upsetting or harmful to you. The Practice will explain the reason for withdrawing access to you and will re-instate access as quickly as possible.
HOW TO APPLY:
Complete the application form and return it to a member of staff.
If you wish to use The Waiting Room to book and cancel appointments, or to request repeat medication, you DO NOT need to have provided us with identification verification. Please complete the application form and return it to the surgery.
If you wish to have confidential access to your detailed coded records you DO need to have provided us with identification, if this has not been shown to us previously. See below for further information.
The Proxy Access Form should be completed for access on behalf of someone else, such as children or elderly relatives. For proxy access each person must have provided two forms of identification (see below) AND evidence of relationship, such as birth certificate for children.
HOW TO REGISTER:
Once the application form has been received by the Practice, you will receive an Email containing three codes: Account ID, Linkage Key and ODS Code. At this point you should go to www.TheWaiting-Room.net and select ‘register’. Please note that some email providers do not work very well with The Waiting Room. If you do not hear from us, please ring and ask us for these.
At www.TheWaiting-Room.net complete the screen to set up a user name, password and security question; click register. You will then enter the three codes provided in the Email to link the account to the Practice records.
Future access will be by use of the user name and password that you create, which should be kept secure. This cannot be reset by the Practice if lost; follow the link on the website to reset user name and/or password.
IDENTIFICATION VERIFICATION REQUIRED:
When a patient registers at the Practice they are now required to show identification.
Please provide TWO forms of identification. One should be photographic, such as passport or driving licence. The other should confirm your name and address, such as a bank statement or utility bill.
A record will be kept that identification has been shown, but it will not be necessary for any copy to be retained at the Practice.
Further information is available from reception.
The Practice will be able to grant access to patients who present with the correct identification, for appointments and medication within 14 days.
If patients request access to their detailed coded information they will be notified that it may take the practice up to 21 days to review their application and grant access if appropriate. This is a guide only and in some circumstances may take longer.
Link to Proxy Access Form
A PATIENTS GUIDE TO THE WAITING ROOM:
Book and cancel appointments online and save time
This Practice will allow a patient to pre book up to two appointments in advance.
If the process of booking appointments online is abused, this facility may be removed at the discretion of the Practice.
If for any reason you cannot keep your appointment, please cancel it or let us know, as soon as possible so someone else can make use of it.
Request repeat medication with just a few clicks
The Practice requires a minimum of 2 working days for all repeat prescriptions, whether they are for dispensing or non-dispensing patients.
Once you have completed the registration process, you can use the link at the top of the dispensary page of this website.
Please note only Repeat Medication will be visible on your screen, for any other items which are classed as ‘Acute’ you can put the full details in the free text box, we may need to contact you by telephone before these are issued.
Please be careful to select all the medications that you wish to order before clicking finish.
Get confidential access to your detailed coded records (Patients under the age of 16, or their parents or guardians, will not be given Patient Online Access.)
The Practice will not approve on-line access to detailed coded information if it is deemed that it may cause physical and/or mental harm to the patient. Patient records will be checked by the patient’s usual GP.
A competent adult patient can choose and consent to allow access to a relative and/or carer. The proxy access form must be completed. When a patient, who has been deemed as competent, authorises and consents to online access for a proxy they will be required to confirm the level of access to be granted to the proxy and also to give the reason why proxy access is being requested. Identification will need to be shown by both proxy and patient (as outlined above). Proxy application forms are available from Reception.
Before you apply for online access to your record, there are some other things to consider.
There may be something you have forgotten about in your record that you might find upsetting.
Abnormal results or bad news
If your GP has given you access to test results or letters, you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them. If this happens please contact your surgery as soon as possible. The practice may set your record so that certain details are not displayed online. For example, they may do this with test results that you might find worrying until they have had an opportunity to discuss the information with you.
Choosing to share your information with someone
It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. If it would be helpful to you, you can ask the practice to provide another set of login details to your Online services for another person to act on your behalf. They would be able to book appointments or order repeat prescriptions. They may be able to see your record to help with your healthcare if you wish. Tell your Practice what access you would like them to have.
If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
Information about someone else
If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.
Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.
For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:
Keeping your online health and social care records safe and secure http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf
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