Friends & Family Test Results

In July 2023 we had a total of 454 responses; 96.5% (438) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.  You told us:

A good experience, dressing changed, wound healing, Doppler tests done, all ok. Thank you.

A very efficient appointment. On time and care taken.

A very pleasant young nurse, but this is the first time at the surgery that I have found a blood test uncomfortable. Maybe I have been fortunate in the p

Absolutely on time for the appointment.

All helpful and efficient.

All procedures explained to me clearly before commencement and procedures done in a professional manner

All staff are lovely, doctor, reception, and dispensary. I feel very cared for.

All staff at the surgery are respectful and caring and work hard to meet individual needs.

All staff friendly, helpful, and professional; I was away earlier than anticipated.

All the medical staff are good & should get a rise in salary.

Although my appointment was slightly late, Nurse Chloe was polite, professional, and made me at ease. As usual very pleased with my visit to Marazion surg

Always a first-class service by the Nurses and Doctors.

Always brilliant St Marazion

Always excellent

Always excellent service

Answered all my questions, pleasant and on time

App was 20mins late.

Appointment completed in a professional manner very good

Appointment completed in a professional manner very good

Appointment on time, greeted with a smile and she was polite.

Appointment on time.

Appointment on time. Friendly supportive staff

Appointment on time. Very efficient and friendly

Appointment was on time and the staff were friendly and efficient.

Appointment was on time; staff were friendly and helpful, and the nurse took my questions seriously and gave me plenty to of time

Appointment was spot on time and nurse was excellent.

Appt on time - friendly practitioner - performed tests in a professional way - answered my questions AOK - feel confident in outcome.

Appt on time and nurse was very kind

As always, a first-class service friendly and professional staff l saw. Today nurse Gendall
very proficient friendly and helpful a first-class nurse and lady

As always friendly and efficient

As always lovely, pleasant nurses ready with a smile and sympathetic

As always swift and pleasant, even though there was a bit of a wait this time.

As always, the attention we get from all the staff is second to none

As always, the service from the surgery was excellent, on time and very helpful.

As always very efficient

As per usual, looked after very well, thank you

As usual Chloe was very efficient and informative

As usual Marazion surgery shone. The doctor I saw was informative

As usual we were seen very promptly, and the surgery went out of their way to fit a blood test in with seeing the doctor excellent service.

As usual, very friendly, and efficient service. Very pleased to be a patient at Marazion Surgery.

Because I cannot fault them in any way. Doctors nurses receptionists and all other staff. And a very run well surgery.

Because I had kind and thorough service

Because I have all ways had good service at the surgery

Because it was Very Good !!

Because staff so efficient and kind

Because the nurse was very nice, the receptionist helpful and the practice has been great.

Because we think that there is not a better practice in southern England over and out

Because you always are very good.  Now stop bothering me I’ve got work to do

Brilliant service

Chloe was a lovely person, easy to talk to and welcoming and she gave me good news about all of my tests, so I left the surgery happy

Chloe was very helpful, and relieved a lot of my angst

Chloe is always positive and informative. She explains everything easily. A very lovely girl

Couldn't have had better treatment

Doctor Tucker was excellent. Very helpful, friendly, and very knowledgeable. Was given all the time needed.

Dr Blight is always helpful, informative, and understands the whole picture which makes any appt easier

Dr Harling gave me a fairly good check-up and I felt that she was attentive to what I was saying

Dr Harling listened to my health concerns and explained fully the test results and what the next plan of action is, putting my mind at ease!

Dr is going to try new medication, plus having blood test rheumatoid arthritis.  I feel like this may help.

Dr Robbin is very good and understanding with your problems help's all he can to get things sorted

Dr Tucker was on time and very efficient.

Dr Tucker was very thorough and reassuring

Efficient as usual

Efficient service

Efficient system in place ensured smooth experience

Efficient, friendly, and caring.

Efficient, clear instructions, clean environment, very nice people.


Ella was great, very efficient

Ella was on time, very efficient, explained the reasons behind each procedure and had a very nice way about her

Ella was very quick & efficient

Every time I ring up there are no spaces 1 of my problems is sleeping, I can't sleep which means I can't always wake up at 8am to make an appointment when

Everyone is very friendly and helpful

Everyone was lovely.

Everyone was very helpful and friendly as always

Everything is so efficient and friendly. Thank you

Everything worked exactly as it should. Extremely pleasant nurse who explained exactly what and how was going to happen and any possible side effects of

Excellent and knowledgeable staff

Excellent care from Doctors, very approachable and thorough.

Excellent caring service as always

Excellent service

Excellent service all around

Excellent service all round seen earlier than appointment time

Excellent service as always. Very friendly staff. Highly professional

Excellent surgery, excellent Drs and staff. So happy I am with Marazion Surgery. Very pleased with how consultation went and genuinely concerned Doctors,

Excellent surgery, friendly and knowledgeable staff, very caring people

Excellent treatment.

Extremely helpful and pleasant receptionist. "Just a gentle scratch" said the nurse, as she was about to take bloods. I didn't even feel the needle go i

Fast and efficient!

First class service as always pleasant friendly staff

First time I have been to this practice.  I found the receptionists to be very friendly and helpful.  The Doctor was attentive, liste

Found the staff friendly and very efficient,

Friendly honest, helpful, informative

Friendly and efficient service, as always, thank you

Friendly and efficient.

Friendly and helpful staff from reception to Gemma the physio

Friendly and professional welcome with lots of information offered and a quick and efficient vaccination.

Friendly and professional, answered questions. But why can't we rate doctors? It's always the nurses - not fair.

Friendly and reassuring

Friendly efficient and helpful

Friendly efficient service

Friendly efficient service

Friendly efficient service

Friendly nurse, good advice

Friendly receptionist, very efficient and friendly nurse, didn’t have to wait long

Friendly staff, easy to park, nice waiting room

Friendly thorough nurse. Seen quickly. Reception friendly.

Friendly, considerate, and understanding

Friendly, polite, and efficient

Friendly, professional staff, on time appointments, easy check in.

Gemma very friendly with good honest information

Going for a smear isn't pleasant but the nurse doing it put me at ease, she was very nice and professional


Good and helpful nurse

Good doctor and professionals

Good fast and cheerful response

Good service

Good service.

Good signing in process. Welcoming reception staff, nurse explained everything, provided additional information and was very professional.

Good treatment and knowledgeable staff.

Great dr Robbins, listened & got a lot of things happening. Best doc I've ever had.

Great really personal support and service

great service as usual!!

Great service timely response

Great service very friendly and go the extra mile to assist patients.

Great staff

Great staff, brilliant service

Had some very helpful advice from physio

I thought  the  service  was  very  good .

I am a nervous patient with bloods, yet the nurse offered no reassur

I arrived at 11.35am and checked in on the machine as usual. I sat waiting until 12.15pm when I asked at Reception if I had been missed for my 11.40am ap

I arrived early and went in early.

I arrived on time, went in on time, had my stitches out and made a further appointment for check-up, all done easily. Thank you.

I cannot work computers but I always get brilliant service every time I come to the Surgery

I got the response I was hoping for

I had an appointment booked in advance, I was seen on time and Dr Robins had time for me. Very professional and understanding.

I saw the physio and she was very professional and knowledgeable.  Very reassuring

I very much appreciate an excellent doctor's consultation that is always thorough, with the doctors' determination to resolve whatever problem that I pre

I was called in for an Asthma review The nurse (Kate ) was very informative and took me through various details on my condition which gave me confidence

I was looked after in a very polite and friendly manner

I was seen by Dr Harling who was thorough, kind and explained everything even took my blood to save me coming back another day.

I was seen on time and efficiently.

I was seen on time and Fiona is an excellent and efficient nurse as well as a sweet lady. All done well.

I was seen reasonably on time and the nurse was expert and lovely - superb.

I was told that the nurse should have really explained the way in which you get the result of the E C G and when I asked at reception, I was given a total

I will the honest with you if it wasn't a good report for the people, I would have told you but I like to give and honest report and I do believe this is

In addition to having repeat bloods taken, was also given very helpful advice.

in the many visits that I have made to the surgery there has never been anything to complain about about, all of the staff have that welco

It was just a follow up to some results of my hospital appointments etc.

It was more about the waiting time, I understand sometimes it can happen this way, but today I was limited as I had to be back to meet someone 10.30. But

It was the usual efficient service l have always had.

Kate was very understanding, and I’m pleased that my asthma management is right for me. I was worried about the appointment but made to feel totally at e

Kind and considerate treatment as always from my Marazion surgery staff.

Kind caring; gentle and professional! I was listened to and provided with the assistance I required! Thank you

Kind, efficient doctor. I was seen immediately, and he is referring me for a wrist scan.


Lovely kind nurse

Lovely nurse got blood straight away In and out in five minutes

Lovely, kind, friendly and helpful as always.

Lucy was very professional, kind and put you at ease whilst having a dreaded smear test.

Made a mistake for a blood test arrived an hour late but receptionist rang Michelle, and she fitted me in -NHS at its best

My appointment was at 3.20 I was in my car and going home at 3.27.

My appointment was five minutes early fantastic thank you

My experience was very good.

No waiting, quick and efficient and a very pleasant nurse.

Nurse Chloe - and Dr Lock very efficient

Nurse Kate was very pleasant, helpful, and explained everything well. I didn't have to wait long for the appointment and was able to order a new prescript

Nurse running 25 minutes late at 2 pm.

Nurse was extremely friendly and very nice. Made the visit enjoyable.

Nurse was pleasant and helpful with clear communication and warm manner.

Nurse was very caring

Nurse was very good taking the blood, as I really don't like needles.

Nurse was very knowledgeable, helpful, kind, informative and followed up on what she said she would do. It was a worthwhile appointment

Nurse was very nice but was unable to interpret my blood results which was part of the reason for the appointment.

On time and caring

On time and very friendly nurse Fiona.

On time and very professional

On time appointment, told me what they were doing, when to expect results and answered questions that I had to the best of their ability

On time appointments. Happy to explain and answer questions.

On time for appointment nice, pleasant nurse

On time for the appointment efficient &answered all my questions.

On time friendly and efficient

On time Nurse put me at ease, very friendly/talkative

On time, checked my history before I was seen saving time and gaining pre- knowledge.  Carried out procedure quickly and efficiently.

On time, everything well explained, excellent!

On time, pleasant courteous nurse.  Carefully given procedure. Thank you

On time, very efficient

On time. Efficient. Friendly. Quick. Thankyou

On time. Very professional and polite

Once again on my visit everything was very good really there was no other answer that I could give, great reception and great treatment.

Pleasant greeting and efficient carrying out of procedure

Pleasant staff. No delay.

Polite and helpful

Polite, efficient very professional & knowledgeable both pharmacy & physiotherapy. ,.

Professional and efficient service

Prompt and friendly experience

Prompt appointment, friendly and professional staff, helpful and m

Prompt appointment. Painless blood test. Lovely nurse

Prompt appt; explanation of injection and possible side effects given; professional and friendly staff.

Prompt professional and caring appt

Prompt, efficient, friendly appointment.

Prompt, excellent care and service

Prompt. Good discussion with doctor.

Punctual, professional, and friendly

Punctual and very courteous

Punctual efficient and thorough

Punctual, caring, informative

Quick appointment. Very professional

Rachel greeted me with a lovely smile which made me feel at ease straight away. Very helpful gentle and caring.

Rachel was very thorough and very easy to talk to And very helpful

Reception staff very helpful and nurse exceptionally good especially as I'm very nervous of blood tests, she was very kind.

Seen before appointment time. ABP fitting and instructions were clear and unambiguous.

Seen exactly on time and the nurse very cheery and get my injection very swiftly

Seen on time efficiently and v pleasant nurse

Seen on time very pleasant nurse put me at ease no need for 3 blood pressure checks which quite often happens. Was surprised by the sign in change like 2

Seen on time, dressing changed - still needs another week, but the wound is looking good. Further appointment made, for next week. Thanks.

Seen on time, questions answered, medications changed. Good visit!

So friendly that my BP was in normal range.  Good at phlebotomy too!

So professional as usual and always made to feel at ease with my si

Staff always pleasant, helpful & efficient.

Staff are always efficient, helpful and pleasant. ?

Steroid injection, didn’t even know it happened !!!!!

Such a lovely nurse and very good at what she did

The appointment was 25mins late and there was no spare batteries for the doplar machine. The nurse was very apologetic though.

The appointment was very poor

The doctor was very helpful

The dr was lovely as always. He talked me through options if my condition flares up again. Everyone of the surgery staff are always pleasant and helpful.

The last straw for me was me coming to the surgery in the pouring rain on a bus and when clearly the doctor the week before on a phone consultation told

The nurse I saw had time to listen to me, more than I can say for Dr Harling!

The nurse was excellent, no pain whatsoever from her injection

The nurse was lovely. Didn't hurt when I had my blood test. Went in on time and left earlier than I expected. Brilliant surgery

The nurse was very efficient and friendly thank you

The nurse was very helpful and gave me advice on my scan appointment. Thankyou

The nurse was very helpful explained things and I felt confident with her.

The nurse was very helpful made me feel at ease.

The nurse was very kind and s

The nurse was very pleasant, efficient, and caring.

The nurse was very pleasant, listened to me, answered my questions, and gave me information regarding my low blood pressure. Her manner was very kin

The nurse who did the vaccination was very kind and helpful, explained the procedure very clearly as well as all the qualifications necessary.

The physio was friendly and knowledgeable. I didn't was seen promptly

The service was punctual, professional, and friendly

The staff are always excellent, helpful and very caring

The staff were extremely friendly and ensured I was kept well informed.

The staff were very polite and caring. Moreover, the treatment that I received was excellent. Thank you

The two nurses at my appointment were fantastic and made a very uncomfortable procedure as comfortable and relaxed as possible

The young nurse was friendly and efficient.

They were polite & very helpful x

This was the only doctors appointment I have had for a very long time and had to wait 30 minutes. I had a previous phone appointment 3 weeks ago where no

Though the doctor would have had a doppler machine to test my artery to see if it's blocked but he just used a stethoscope which the nurse could have use

Timely appointment. Only complaint I have is that the music too loud in waiting room as it made my hearing aids scream. Adjusted them on my iPhone only t

Usual efficient and prompt service and never rushed

Very efficient.

Very efficient and friendly as usual

Very efficient and friendly nurse.

Very friendly and caring staff

Very friendly and efficient nurse

Very friendly and extremely helpful

Very friendly and great service

Very friendly and patient as I had a difficult blood test

Very friendly but professional.  Had a bit of a laugh. Felt at ease

Very friendly kind

Very friendly, excellent service, very quick and painless.

Very good

Very good

Very good

Very good doctors and staff, all excellent

Very good nurse

Very happy with my injection. Lovely happy doctor polite. caring. Explained my condition. Very helpful. Very happy with my appointment.

Very helpful advice

Very informative & welcoming. Spoke to both me and the kids. Happy to answer questions. Dealt with change in symptoms. Thanks

Very informative and friendly as well as efficient service

Very informative appt much appreciated

Very polite happy jolly. Good getting blood out of my veins. Lovely woman.

Very professional and caring service

Very professional and explained everything

Very professional and friendly staff. Appointment was on time

Very professional and very pleasant service, thank you

Very prompt, efficient, and professional treatment.

Very quick and friendly nurse

Very responsive to my needs

Very short wait, early, in fact.  Nurse was friendly and efficient.

Was asked questions that I have been asked by NHS staff many times before, including the sign in machine a few minutes before!! Except for BP and blood

Wasn't waiting long nurse very good listened to what I had to say she was very pleasant

Well organised

When I called to make an appointment, I was booked in with the doctor.  I then received a phone call from Rachel asking for me to see the Nurse as she sa



Thank you very much for taking the time to complete these slips.  We appreciate your support.

1x413 2x25 3x6 4x4 5x6


In June 2023 we had a total of 473 responses; 97.7% (462) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.  You told us:

A GP I haven't met and it was difficult to achieve rapport or much confidence from their approach unfortunately

A kind sympathetic nurse, nice to talk to and professional which her approach

A quick, skilful experience by a very pleasant person.

A very efficient and friendly service.

A very informative review with great rapport & understanding.

A very long wait for a fairly brief but worthwhile consult. Cant be helped ,some things need more time than others.

Able to get a same day Doctor's appointment with Dr Robbins who was very helpful.

After 7 or so appointments to get diabetic blood from me, Hannah fi

All staff friendly, surgery clean, comfortable & accessible

All the staff are always helpful and polite.

All very efficient. Covid vaccine side effects fully explained and  administered + appt. on time.

Although Doctor running late, I was given adequate time for discussions.

Although ten   mins late.

Always friendly, efficient and never a bad experience with Marazion surgery ever xx

Always good

Always very friendly and professional service from Nurses and Doctors. Thankyou.

Always very professional, friendly and helpful.  An excellent Surgery.

Appointment at 2pm called in by nurse at 1.55, treated well, very efficient as always

Appointment on time and all queries addressed with follow up appointment made

Appointment on time and bloods taken by very nice and efficient nurse Rachael

Appointment on time then the Nurse. (Shirley) was able to put me at ease. Very polite staff.

Appointment on time, efficient and informative,polite helpful staff.

Appointment on time. Friendly health care assistant. No pain during blood test.

Appointment was easily made by a very helpful receptionist & was on time & the nurse was helpful & friendly efficient.

Appointment was on time , Chloe the nurse very helpful and explained different options to me , receptionist friendly and dispensing advice will save me m

Appointment was on time and nurse was friendly, professional and very efficient. Thank you.

Appointment was on time and the nurse taking my blood was very friendly and put me at ease.

Appointment went really well today. Gemma was really nice , professional very informative and had a good assessment -helpful with what is causing my pai

Apt was on time and nurse  very good

As always brilliant

As always, very pleasant staff and most efficient

As usual on time. Finally was lovely, really friendly blood taken easily at first attempt.Thank you

As usual, on time and Rachel and Fiona went above the.......Please thank them and take care now,

Because dr blythe hung the phone up on a distressed and upset patient.

Because my appointment was arranged very weeks waiting to see a GP

Because of the Doctor and nurse who did the precedure. Both Excellent

Cancelled as I'm too old!

Chloe is both friendly and professional

Chloe was very efficient and friendly. Thinking about I did wait quite a while. So I'll drop my make to 2.

Consultation dealt with all my concerns.

Courteous service and good agreed outcome. No issue with making my next appointment for next week.

Doctor listened to my symptons and thoroughly explained his thoughts at the same time checking I understood his explanations and  was ok with the suggest

Doctor Robbins was detailed in explaining my blood report. He very helpful and professional. Impressive.

Doctor was very kind and explained everything put my mind at rest

Dr Sugrue is a superb doctor, a credit to the NHS. He is the best doctor I have ever seen and I'm nearly 70.

Easy check in for appointment by touch screen, very short wait and quick appointment for my pneumonia vaccination.

Easy to book appointment. Seen on time. Examination done and explained clearly what was to happen next.

Easy to get an appointment,  lovely friendly staff, friendly helpful and reassuring nurse seen today

Easy to sign in.shirley was professional did the injection no pain.explained it well.

Efficient and friendly

Efficient and polite

Efficient professional service promptly on time

Efficient, on time.

Ella drew my blood without causing pain. Winner.

Ella was excellent and very professional

Ella was lovely,kind and considerate. She explained everything she was doing. She also managed to get bloods the first time,a very rare thing with my non

Equipment failure

Everyone I saw was kind and helpful

Everyone was courteous and respectful. Made me feel comfortable. X

Everything was good. Check in On Time

Excellent apu!

Excellent friendly service

Excellent nurse. Attentive and professional.

Excellent service , kind and informative

Excellent service as always.

Excellent service as always. Lovely staff.

Excellent surgery clean and tidy, staff friendly and helpful

Excellent surgery, pleasant and helpful staff, always neat and tidy

Extremely thorough happy with my nurse who took my bloods and also the Doctor Who was very patient and understanding. Thank you

Fast and efficient blood test with lovely friendly nurse

Fast, informative, and efficient

First class attention to detail

First class service  as always very  pleasant staff

first class service as always.

Fitted me in for an earlier appt (originally 1200) as brought my mother in law in for an 1100 appt. Lovely receptionist found an 11.20 appt for me. Thank

Found the nurse very helpful


Friendly and efficient

Friendly and efficient service, as always, thank you.

Friendly efficient service

Friendly efficient service

Friendly efficient service

Friendly efficient service

Friendly listening staff

Friendly,  listened, compassionate and informative.

Friendly, efficient service - went like clockwork

Friendly, efficient service as always.

Friendly, professional.


Great service, professional, caring, empathetic

Great surgery. All staff there are fabulous!

Had to wait 20 minutes

Hannah was very clear in the information she gave and informative.She made you feel at ease and was generally very professional whilst allowing time for

HCA was friendly, efficient and knowledgeable

Helpful and considerate

Helpful and efficient

Helpful and supportive

He's thorough and got a good positive manner.

Hi My visit was on time friendly helpful and professional Thank you

Hi the nurses was very helpful

I always feel that there is a high standard of care and a pleasant, helpful atmosphere at Marazion Surgery. The number of patients must have increased co

I always receive the best treatment at Marazion Surgery! You are the best surgery on the planet!

I arrived 10 mins early and was seen almost immediately by Ella who was really efficient and helpful.

I arrived on time, was called  on time, everything was explained to me regarding the test and results. Very pleasant and knowledgeable nurse dealt with m

I chose the number because my visit was as usual very good.

I didn't wait long and appt was efficient

I feel privileged to receive such care and attention from professional staff.

I find the service good and efficient

I Have Always Been Treated Very Very Well By All You Staff....They Are, Kind, Confident, Skilled, Very Able, Always Willing To Go The Extra Mile.....

I pressed the wrong button at first. My service and treatment was absolutely fine and all my needs were met.
Therefore I give a 1

I saw the nurse who took her time to explain things and answered my questions. I feel the surgery is certainly looking after me

I think she wuzz called Emily, She wuzz absolutely  Brilliant

I waited 30 minutes for my appt. I was not advised the nurse was running late. I appreciate it can happen but it would be good if l had been told she was

I was early

I was explained in detail what procedure and after care I was going to have

I was greeted with a smile and was given good information to help my  ailment. Courteous and professional.

I was handled in a very friendly professional manner

I was in, back out and my test done within 10min. I always found the clinic pleasant  and helpful with nice doctors and staff.

I was only 7 minutes late going in for my appointment. The HCS I saw took my blood efficiently and nearly painlessly. She was well prepared, kind and fri

I was seen by a really pleasant and helpful physiotherapist right on time. She was really good and answered all my questions and gave me good advice. Thank you

I was seen on time and the nurse was pleasant and good at her job.

I was seen on time and the nurse was very nice!

I was seen promptly and at my appointment time. Reception staff were helpful with a quiery, and the nurse provided the relevant treatment with care and c

I was very impressed. Michelle was professional while being friendly and informative. She didn't waste time but equally didn't hurry me so I felt relaxed

I went in on time. The person I saw was professional, friendly and competent. She was able to deal with my queries up to a point but it wasn't within her

I went in, had my blood taken and then came out!

Identified need for an XRay quickly. Prompt, friendly and efficient.

I'm Always Treated With The Upmost Of Care; From All Your Very Professional & Courteous Staff All Of Whom Have Wonderfully

I'm not sure the advice will work as I have regular appointments with the urologist and I think he would already have suggested this. But time will tell

In on time, out on time, all done . Very good.

Informative, positive and sensitive to my concerns.  Dr Tinkler.

It was quick. No waiting

It's just an incredibly well run practice . Drs, nurses ,pharmacy and admin staff are superb.

I've been waiting for interventions for my disability and today not only did I have an appointment but had to wait 1 week. All the procedures to monitor

Just because you all and give me a good service through my Dementer

Knowlegeble friendly asset to practise

Lovely friendly girl, no messing about was in and out in no time.

Lovely nurse  - gentle and kind

Lovely nurse, efficient service

Lovely staff

Lovely to talk on ailments!also needle straight into vein on r.h.s.of arm no prob's there,in for a challenge doing that side I told her!,as the vein like

Lucy removed some stitches. Personable, charming and super gently careful.

Michelle was very professional and had a friendly manner

My appmt was on timeand

My appointment was on time and the nurse lovely. All good x

My appointment was on time, the waiting room was comfortable this hot weather and Dr was friendly and efficient.

My blood test took less than a minute with the nurse. As always, very polite and efficient. Thank you

My experience of your service is simply this, it is very good -- and I value that. Thank you.

My first visit - very personable approach felt like they cared

No comunication between hospital and surgery number 2  Doctor appointment very short time for a sick patient

No waiting, nice chat with the professional I saw.

No waiting. Nurse was very nice.

Nurse always friendly and helpful

Nurse did good job.

Nurse didn't rush appointment
Plenty of time to discuss issues and questions

Nurse Lucy was great. Very friendly and great work.

Nurse running on time

Nurse very pleasant, excellent at taking blood, no bruising or bleeding after sample taken. Hope l get to see her again .

Nurses Always polite and caring ! Waiting time is minimal! Relaxed

On time and efficient.

On time and painless, friendly.

On time appointment and nurse very friendly

On time, and well explained.

On time, courteous, friendly and quick

On time, explained procedure and friendly

On time, friendly, informative

On time, very efficient

On time, very friendly and helpful nurse, in and out in no time at all. Brilliant

On time,curtios,efficient.

On time. Quick and efficient.

Once Again I Received Fantastic Caring   Treatment, From Your Frien

Only a few minutes late going in for my appointment. The HCA/nurse I saw was kind professional and efficient. She was also reassuring. She took my blood,

Pain free efficient friendly

Perfect,as always.

Plaster too small. Check in machine locked up leaving my details  on public view

Pleasant and friendly as usual

Pleasant and helpful staff

Pleasant and professional

Pleasant helpful nurse and on time

Pleasant staff all round

Polite and felt relaxed when having my blood test , felt at ease and was really comfortable

Polite, efficient service. Full marks.

Professional and efficient

Professional and friendly

Professional,  friendly,  made to feel at ease. Appointment on time.

Promp service

Prompt  and efficient sevice

Prompt, friendly and efficient

Prompt, helpful, and polite service

Prompt. Caring. Good comms

Punctuality, friendly

Quick and efficient

Quick and efficient

Quick and efficient as  usual

Quick, efficient & no waiting.

Quick, efficient and friendly staff

Rachel was very nice & very efficient blood test done in no time at all.

Rachel was very relaxed , good explanation given, very helpful to talk with today.

Received a reminder text, appointment was on time, the nurse was very friendly and understanding.

Reception helpful,seen Dr now arranging blood test's for me.I actually thought blood test's were tester for everything but just found out that their not,

Reception was very friendly & helpful and so was Dr Trinkley.

Sadly my appointment was cancelled when I got there due to the previous patient was now needing a ambulance so I could have my appointment and was rebook

Same as always. Very polite and had the time for me. Thank you

Saw straightaway. Nurse was so lovely and made me feel at ease

Seen early

Seen in time

Seen on time

Service again was very good, staff friendly and professional.

She was a very warm friendly lady who put you immediately at ease ..a credit to the surgery

She was very through with my check up and care. Well done.

Shirley is brilliant at taking bloods and dealt with my daughter beautifully

Short wait in the surgery, present, informative appointment.

Staff always kind and professional.

Staff understanding and very pleasant.very cheerful

Staff very efficient and polite

Stress free

Such a lovely nurse

Text back numbers. Doctor ; nurse & student were all very professional .

The appointment was good but the queue for collecting medication was  very long. Perhaps a second person could have helped take in prescriptions or givin

The appointment was on time and the care and treatment exceeded my expectations.  Excellent.

The appointment went well and everything was explained well to me in a friendly manner.

The appointment went well with nurse but as doctors wish to see me Monday could not understand why I was unable to make appointment until that morning 8am

The asst practitioner was very friendly and competent at taking bloods. Good rapport created.

The blood pressure check was carried out swiftly and professionally. Ditto for the blood samples. Well done!

The consultation was due to my sudden drop of kidney function. Dr Hurdman was excellent but unfortunately he had no record of my left kidney being remove

The doctor explained my condition well and answered any questions l had about it.

The doctor was so understanding and caring towards me. Can't thank him enough

The dr explain things to me

The lady was very pleasant and on time

The lady who carried out the  appointment was kind, professional  and empathic.

The Nurse was excellent.  I had blood taken, hardly felt a thing.

The nurse was good at her job, pleasant, & I was seen on time.

The nurse was very considerate.

The nurse was very efficient and caring throughout my appointment

The nurse was very kind and helpful and made me feel at ease.

The nurse was very professional, made me feel at ease, and made time to look at a minor ailment that I hadn't gone originally to see her for. I didn'

The nurse was very upto date with my records advising me to make appointments with 2 other nurses to have tests with them as well as giving me my blood t

The physio I met made me feel really at ease and I left the meeting assured she knew what she was talking about, what is wrong with me and what the route

The reason that l chose this answer was because once again my appointment was on time  and the nurse was pleasant and informative.

The staff and the service is exceptional

The staff, from reception to pharmacy to nursing staff are all very easy to talk to and make you feel that they are listening to you and happy to help.

The the timing of it the spot on ship made me feel comfortable she told me exactly what two are trying to do and I appreciated politeness and I felted ea

The two nurses were very polite and kind.i thought the new nurse did very well.made me feel at ease.

There was a time that I felt along with others uncomfortable phoning the surgery as the staff always seemed stressed and quite short, as if you were both

They  are so amazing  and helpful.

They all are very much up to date of news all around the world . In

This surgery and my experience so far has been both professional and caring ..something amiss from my experience of other surgeries

Thorough consultation and the lady was able to answer all my enquiries regarding my condition and give me a view of the treatment needed to assist my hea

Thorough. Kind. Professional

Thought i gave a good report last time!

Timely appointment, nice nurse

Today it was quick and easy. Far better than when I tried to book an appointment in the past

Treatment was good and friendly

Unable to hear name being called whilst waiting

Useful review of meds with explanation and pneumonia vaccination provided, thank you.

Very   professional

Very efficient

Very efficient and friendly

Very efficient and kind nurse.

Very efficient and pleasant nurse

Very efficient check in, no waiting time and a very thorough interview and examination with Gemma.

Very efficient, helpful and friendly.

Very friendly give good advice

Very friendly,  fast, efficient appointment.  On time

Very good

Very good

Very good discussion with Gemma about my ongoing shingles and she was very helpful in planning a way forward

Very good treatment from Nurse Lucy thanks

Very helpful by all of the staff

Very helpful nurse very nice

Very helpful,  caring and informative nurse.

Very helpful, empathetic appointment with Tracy Brettel.  Very helpful

Very pleasant nurse put me at ease as l don't like having my blood taken.

Very professional

Very professional and polite

Very professional service

Very professional, and on time , thank you

Very quick very efficient

Very thorough

Very thorough & helpful appointment with Chloe.

Very thorough and put me at ease

Waiting time good, GP friendly, thorough and explained well.

Wanted to be commented, Well, English, I don't know.

Was made to feel well looked after by the phlebotomist

Was seen on time - everyone so friendly.

Was seen promptly by the nurse, & treated in a friendly & professional manner.

We were seen on time everything was explained to us and we were asked if we had any questions

Went in bang on appointment time, swift and easy check-in. Friendly

Went in straight away, injection done and no discomfort

When I arrived at the surgery for my annual m.o.t. I was as deaf as a post with wax but with some sticky notes we got through. I also got a prescription

You are all kind and helpful at the surgery every time I have an appointment. Thank you

Your service is amazing thank you for taking so much care of me

Your staff are always very knowledgeable, understanding and helpful. So I hope that my review went well.



Thank you very much for taking the time to complete these slips.  We appreciate your support.

1x474 2x24 3x5 4x1 5x0



In May 2023 we had a total of 504 responses; 98.8% (498) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.  You told us:

A caring considerate consultation

A friendly, very well organised surgery with excellent staff from Doctor’s, nurses to Admin.

A very kind & helpful nurse.

Again, very helpful. Chloe always has time for you

All on time. Very friendly and professional nurse. No problems. Thanks

All polite and efficient. Doctor, pharmacy, and front desk.

All staff and Doctors are very helpful and thorough

All the staff at Marazion are very professional and friendly and Dr Harling was particularly helpful.

All went well

Altho my appt was 45 minutes late it was a thorough and helpful conversation with a good outcome. The GP listened and then gave great advice

Always friendly

Always good efficient and friendly service. Cannot fault treatment.

Always great service from all professionals at the surgery.

Always treated with respect fantastic practice, would never leave.

Appointment on time

Appointment on time. very pleasant health care assistant. very thorough with explanations. Well done.

Appointment on time and completed in a very professional manner

Appointment on time and efficient service

Appointment on time and friendly and efficient nurse

Appointment on time. Efficient staff

Appointment on time. Efficient. Very friendly and relaxing nurse.

Appointment on time. Nurse very pleasant and procedure carried out painlessly and quick.VG.

Appointment reasonably on time, competent staff, all good.

Appointment time was kept. Information at the appointment was thorough and professional.

Appt was strictly to time. Nurse was efficient, friendly, & explained everything fully & clearly.

As always, a very smooth experience

As always, your staff and services are exceptional, thank you,

Attention to detail

Because again the service was excellent

Because I feel that you care

Because I was listened to and given time to explain the background to my complaint. Thank you.

Because it was excellent!!!

Because it was very good and clean

Because Shirley is friendly and professional.

Because the Dr. & physio were very patient, giving me a possible diagnosis.

Because the service is Always friendly and helpful plus you feel rushed.

Both Dr Sugrue and Chloe were very thorough and helpful. Brilliant service

Brilliant as always

Brilliant service, brilliant doctor, speedy result and outcome. Thank you Marazion Surgery and Dr Herdman

Call was on time every thing first class.

Charming, caring doctor took time to listen and explain to me fully. Rare these days and just what is needed.

Cheerful nurse, on time, well prepared, confident administration of treatment, all good

Chloe always puts one at ease and is very knowledgeable and helpful. Problems dealt with efficiently as far as possible at this stage.

Chloe took the time to address our needs but also deal with another issue. She is always friendly and approachable on every visit and just a generally lo

Computer check-in is very easy, polite, and friendly staff and was seen promptly.

Despite my appointment being 40 minutes late I was able to discuss

Didn't have to wait very long and the nurse was friendly and professional.

Didn't wait too long and very friendly

Doctor Lock listened to what I had to say and gave me good advice on next steps for dealing with my issues.

Doctor Robbins helpful and nurse lovely explained why I was having tests done

Doctor took the time to properly discuss my problems and made very helpful suggestions to alleviate my symptoms

Dr Herdman goes above & beyond thinking outside the box

Dr Herdman was very kind and reassuring. He is also very knowledgeable and thorough. Thank you.

Dr listened and am happy with responses. Thank you.

Dr Murphy made extra time to discuss & help

Dr Robbins- good Dr

Dr Robbins is patient, and you never feel like you are being rushed despite his busy schedule. He is also very thorough and reassuring. He is a good human

Dr Robbins struck a perfect balance between being professional and personable; he provided me with all the reassurance and information I needed.

Dr Tracy Brettell was kind, thorough and very reassuring, she made a huge difference to me, I'm so glad she is part of the team

Dr. Robbins had all the relevant facts & data before him & we discussed the factors & options constructively, coming to a workable conclusion which he en

Dr. Sugrue was so helpful, and I didn't feel rushed

Easy to book via message or NHS app. Quick, on time. Pleasant and professional staff.

Easy to make an appointment. No waiting.  Excellent doctor. Friendly and efficient staff. Glad I live within your practice area.

Efficient and friendly.


Efficient appt for blood test.

Efficient, friendly staff

Ella was Very Good; she took 4 Lots of Blood

Everyone is nice, it goes a long way when you’re not feeling well

Everyone in the surgery are kind and can’t help you enough. Well Done.

Everything was so straight forward & was seen straight away.

Excellent consultation with Dr Herdman.

Excellent experience.

Excellent friendly and efficient service

Excellent Nurse

Excellent nurse Chloe,

Excellent service

Excellent service

Excellent service from reception and pharmacy
Appointment on time and thorough

Excellent service, excellent attention

Excellent surgery staff knowledgeable, considerate, and helpful, always clean and comfortable

Excellent surgery, kind, pleasant and knowledgeable staff

Excellent treatment

Fast, efficient, polite, clean and adequate premises.

Faultless appointment

Final after many years, seeing 5 different doctors and been given false information about menopause saw a doctor who was prepared to listen and s

First class service

first class service by all staff

First meeting with Dr Lock and physio lady...easy people to talk wi

Found the nurse. Very helpful

friendly and efficient

Friendly and helpful reception staff, clean environment, very professional and caring staff

Friendly and prompt service felt cared for

Friendly efficient staff
No waiting time

Friendly helpful staff, was a bit of a delay but all was good

Friendly knowledgeable

Friendly nurse and appointment on time

Friendly, efficient

Friendly, efficient service. Felt at ease with the nurse.

Friendly, on time, put you at ease, perfect.

Friendly, assuring & efficient

Georgia was extremely helpful and understanding.


Good and quick

Good information given and advice welcome ...excellent service

Good service

Good service prompt and pleasant nurses! As always! ???

Got in on time. Everything went well

Great service caring staff

Great service good atmosphere

Great surgery, really helpful and efficient. Can always get an appointment and seen face to face.

Had blood taken for test. This was carried out professionally with no adverse reactions

Hannah was perfectly competent and there was no pain, but I bled a bit afterwards and she redid the plaster. No problem.

Have been treated for the past 2 months, twice a week
Great nurses , I saw a lot of Michelle but all were kind, considerate and efficient
Thank you

Helpful and informative not dismissive

Helpful, pleasant staff. Good timings.

I always receive first class help from all the staff and feel very lucky when I hear the problems experienced by friends who use other surgeries

I arrived on time, filled in details on the machine to say I had arrived and was called through immediately. Very pleasant, helpful nurse explained what

I chose that answer because I have been with your surgery for a number of years and have never had reason to complain all.of the staff that

I chose this answer because it is factually correct

I chose 1 for the wonderful staff and dr's very helpful and caring.

I do not lie,service was superb

I had a 15 minute wait for my appointment. When the doctor called me through there was a lot of people waiting in the reception area which l had to walk t

I had excellent prompt kind treatment

I have been seeing this nurse on and off for 2 months and she always has a pleasant manner

I have seen Shirley on many occasions over the past 20 years and her treatment has always been excellent

I made a mistake with the time of my blood test so missed the appointment the receptionist fitted me in again 50 minutes later so I was very grateful.

I saw the doctor and nurse and both were on time and helpful

I was a little disappointed that there were no taller chairs in the waiting room, I have had a hip replacement therefore I need chairs that are higher an

I was dealt with promptly and the procedure was carefully explained.

I was late and she was very efficient and considerate

I was seen as always bang on time. You're the only practice I've ever encountered that manage this. Dr Robbins was brilliant; he had done extensive homew

I was seen on time. Unfortunately I caught my arm on the toilet door and and broke the skin. A nurse came and dressed it for me as it was bleeding quite

I was seen very promptly, the nurse was polite and helpful.

I was there to see the nurse, everything went smoothly

I went in on time and the nurse was very friendly and efficient and so was the lady at reception.

I would of scored 1 if the information previously available from 'the waiting' was accessible.

In my opinion

In on time and dealt with professionally

It was once again a visit which was very well handled no delays and caring.

It was quick. The nurse I saw was lovely. It's a nice surgery

It was really quick and the staff are always very kind.

It's always so nice to have doctors and staff that care and take time to listen

It's the first time I visited doctors in many years. It was a helpful and friendly experience.

Just a little disappointed that I was seen half hour later than my app. But the doctor was great and this has to be expected as surgery was busy. Apart f

Just having to wait 10/15 mins to be seen

Kind and easy to talk to. Painless blood extraction.  Usual excellence.

Kind and supportive treatment

Kind prompt and efficient

Lisa George was really good

Loved the friendly approach to people and the care they give you and thoughtful ness to for example protect your modesty - great job Marazion Surgery !

Lovely Chloe so easy to talk to .

Lucy did an amazing job with my daughter's immunisations. Very thorough, professional and caring.

Lovely service

Most helpful

My appointment was double booked, will be having it tomorrow.

My experience of my appointment with the doctor was very good, he spent a lot of time talking over my issues and inspired me to make better lifestyle cho

My nurse was kind and efficient

My treatment was first class no complaints whatsoever

No delay, every attention and pleasant manner

No lengthy waiting and as usual, Chloe was Great!

Not getting anywhere at the moment. In a lot of pain no answers.  Very frustrating.

Nurse very gentle and courteous

Nurse very pleasant.  Was not looking forward to having blood taken.  Did not hurt.  In and out in a few minutes

Nurse very professional made me feel at ease

Nurse was very efficient and helpful and on time!


On time and efficient

On time and expertly done.

On time and very diligent x

On time and very nice nurse

On time appointment.  Friendly professional nurse. Gave me good advice. Warned me injection might hurt

On time appt professionally handled

On time kind and efficient

On time, care and considerate.

On time, caring and efficient

On time, efficient.

On time, friendly and informed

On time, friendly, knowledgeable, and helpful

On time, friendly, professional, and helpful. 10 out of 10 Michelle,

On time, Hannah Nicholls nurse, very pleasant. Makes you relax.

On time, polite, knowledgeable, and efficient.

On time, quick, friendly, and efficient.

On time, very friendly.

On time.  I felt listened to.  Chloe is caring and understanding.

once again things ran very smoothly, I was put at ease as per usual

Phlebotomist takes blood was excellent

Pleasant and efficient treatment thanks

Pleasant and looked by the nurse.

Pleasant and professional

Pleasant service and to the point.

Pleasant, quick, and professional procedure

Polite, helpful staff. Good communication.

Prescription request deposited in internal box 27th April only acknowledge by your pharmacy as deposited 2nd May- do I have to deposit 10 to 14 days befo

Pretty much on time, Friendly Efficient Reminded me what I should be doing in some areas

Print and polite service

Problem competently explained by nurse, all questions answered in detail. Rated 100%

Professional and informative

Professional efficient and informative

Professional, caring, informative health care professional

Prompt, efficient and no bruising.

Prompt, polite, pleasant, and efficient nurse

Punctual and helpful with my questions

Punctual appointment, helpful and efficient staff

Punctual appointment, informative nurse, everything explained, kind and caring nurse

Punctual appointment, no waiting. Lovely nurse.

Punctual, friendly, informative, and knowledgeable. On time

Punctual, patient, empathetic and understanding of my distress.

Quick, brief appointment, and everything was done as needed.

Quick and efficient service and friendly staff

Quick and painless

Quick and professional and friendly.
Perfect, thanks

Quick efficient attention, in and out before the time of my appointment time.

Quick friendly

Quick friendly service

Quick, easy and prompt appointment. Friendly, competent, and professional staff meant I was confident throughout the whole process, thank you.

Quick, helpful pleasant

Rachel did a fab job drawing my blood and explaining which tests were done. Thank you

Rachel was lovely. She knew I'd been really Ill and was so sympathetic. Also she took blood expertly: painless and quickly. You are a great team.

Rachel was very friendly, kind, and knowledgeable, and made the whole experience lovely. I hardly noticed that I'd had any blood taken, actually.

rearranged appointment? no problem. all good!

Reception lady was really friendly and Chloe the nurse was lovely and friendly too. X

Running to time. Nurse was polite and helpful.

Seen exactly on time. Nurse very helpful. Excellent service

Seen on time and practitioner very pleasant and reassuring

Seen on time and very efficient and competent nurse

Seen on time very friendly staff well explained why bloods were being taken and what they were testing for really great all round

Seen on time. All good. No complaints at all. Care excellent at the surgery

Seen promptly nurse polite, caring & helpful

Seen promptly. Procedure explained clearly and any questions I had were answered confidently.

Seen quickly and monitor fitted efficiently

Service was on time

She was efficient, considered. Etc

Signing in was clear collecting prescription was simple follow up booking was easy all staff encountered were friendly and engaging

Simply the best

Staff very friendly and helpful....... Appointment in time

Staff were very professional, helpful, and kind.

Surgery receptionist was smiley, friendly, and helpful. Dr Robbins was his usual professional, listening, informative self. He explains things in layman'

Sympathetic, good-humoured phlebotomist.


The appointment itself was excellent but it was also half an hour late.

The appointment was 30 minutes late, which I understand happens sometimes. The wait for picking up prescriptions was also long with 6 people queuing. Cou

The appointment was quick and very efficient.

The appointment with the Physiotherapist was prompt. She was attentive, pleasant and interested in my ailment and gave me some new exercises to do.

The appt was on time and Gemma was very helpful and professional

The attention was very thorough and covered every eventuality and was conducted very efficiently

The Doctor always has time for you.

The doctor listened to what I had to say, not rushed, thoroughly looked after.

The doctor was running late as he had spent ages with the 2 in front of me. This is a good thing. But he didn't seem too interested in my worries. Maybe

The doctor was very nice @ helpful. He explained everything to me @ he was very polite @ kind.

The Dr was lovely, put me at ease and covered things thoroughly. So appreciated. Will ask for him again if he ends up back here. Thank you!

The nurse performed the blood test 100% I am thankful for your help

The nurse Rachel was very friendly and unhurried, supplied the extra info I requested and made sure to do another test which should have been done previo

The nurse was kind interesting and efficient

The nurse was very efficient, helpful and friendly.

The nurse who tended me was kind and proficient appointment was prompt

The person who saw me was very helpful and gave the information I needed.

The professionalism of the staff is 5 star, I felt welcomed and valued by the nurse and experienced no discomfort whilst she completed her task.

The young lady used a very sharp needle, and it made it very pleasant, and I was happy to have something stuck in my arm on a regular basis like I do. In

They’re very good can't do enough to put things right very happy.

They were so good and helpful, and the doctor was very thorough. Thank you all.

This is not a smart phone my email is please use that address if you would like feedback thanx

Thorough and very helpful

Timely, polite, well organised. No fuss.

Tracie gave me a lot of information on what my next steps would be

Tracie was on time with my she always is.
Also she is very caring and sorts out your problems.

Treatment very good

Treatment went well

Understanding and helpful

Very charming and efficient nurse attended me.

Very efficient

Very efficient

Very efficient friendly service

Very efficient, friendly staff

Very friendly and efficient

Very friendly and helpful

Very friendly and helpful

Very friendly and professional

very good

Very good

Very good

Very good because it was: on time, blood test taken very quick, all done in 3 - 5 minutes. Excellent. Hope the results come quickly too. Jane James

Very good communication and reminders - appointment on time and quick.  Very little fuss.

Very happy, my appointment was on time, doctor was clear about my

Very helpful

Very helpful and professional.

Very helpful information, clear explanation of exercises to help.  Very supportive discussion and advice.

Very helpful and understanding as always

Very helpful understanding and took time to explain

Very kind and help me understand what wrong with me xx

Very kind, listened and gave me extra time. Action plan now for cough

Very professional, empathetic, keen to resolve issues

Very professional, patient & explained all my questions....thank y

Very prompt and quick

Very quick and efficient, process was carefully explained.

Very quick Appointment, straight in to see nurse who was very gentle with taking blood.

Very thorough and informative

Very thorough, polite, and good listening

Visit went very smoothly. Friendly and helpful. Only thing I would say, by seeing different doctors for the same thing, you tend to get conflicting a

Was kind and considerate. Looked after my mother and answered my concerns promptly and to my satisfaction.

Was seen by nurse on time. She knew what test bloods were being taken for and injection was painless, all good.

Was seen quickly, my problem was dealt with, and blood tests planned to rule out anything else

Went in on time, nurse very efficient and professional, explained everything very well.

Went in promptly, even a fraction early, lovely friendly nurse.




Thank you very much for taking the time to complete these slips.  We appreciate your support.

1x474 2x24 3x5 4x1 5x0




In April 2023 we had a total of 421 responses; 97.8% (412) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.  You told us:

20-minute wait to be seen

30-minute wait

A complete service

A detailed professional discussion with an agreed outcome. Thank you

A great nurse who was extremely professional and friendly

A very friendly nurse who made me feel safe and comfortable and eased my anxiety

A very professional and informative appointment.

Absolutely brilliant as usual xx

Absolutely lovely staff, friendly and efficient

After 33 years as a Patient at Marazion not once was I poorly dealt with, and that standard continues even under these difficult times. Thank you.

All good apart from appointment was running late which was not a problem today

Although there for a blood test I asked if I could have my BP taken, told I only had a 5 min appointment so couldn't be done

Always friendly and professional.

Apart from a bit of a wait they are all very nice, helpful, informational, and professional.

App on time-nurse highly efficient- and most charming

Appointment completed in a professional manner

Appointment more or less on time. Nurse understanding of my needs, friendly and professional.

Appointment on time and efficient and caring nurse

Appointment on time and fast

Appointment on time very professional

Appointment on time, treatment well explained, everything excellent.

Appointment on time. Friendly staff.

Appointment on time. Gemma very knowledgeable and supportive

Appointment on time. Nurse was very pleasant and helpful and very skilful at taking blood. Painless and quick.

Appointment was not far off scheduled time, efficient and friendly staff.

Appointment was on time, doctor was productive, receptionist was lovely and funny!

Appointment was pre-bookable which was really helpful (it wasn't a critical /time dependant issue). 5min wait on arrival. Needed a blood test which was a

Appt on time efficient staff

As always pleasant staff and punctual appointment

As always, a good professional and courteous service

As with previous visits, I was impressed with the smooth running & efficiency of the surgery.

Asked further questions and was given precise information.

Because I felt I was delt with considerately  and with care

Because once again my visit was good, though sitting in the waiting with my back to window there was quite a draft on my back.

Because the nurses & staff at Marazion seem warm & have smiles on t

Because the staff are lovely nothing is too much trouble (especially Sophie & Tracie & our new girl Bella)

Because the treatment and the practice nurse explaining things beats any treatments I ever got from Helston Medical Centre where of latter years one felt

Because they are caring and treat me as a human being they listen and understand and follow up with treatment

Best surgery and staff

Blood test was fine but wasn't offered the supportive pillow as I used to have, otherwise very efficient

Booking in was easy & quick, PA system calling name was not clear first time around missing most of my name, but I heard it on second call. Nurse was friendly

Caring, considerate, expert treatment

Chloe could not have been any more helpful and friendly. Fantastic service!

Chloe is a delight and very professional

Chloe sat and listened to me and had the time.

Chloe very efficient and professional

Chloe was very professional and helpful with my diabetes issue

Clear explanation, prompt and efficient

Comfortable with my appointment with Physio, thank you.

Dealt with very well as always

Didn't feel listened to and didn't receive the support I needed

Didn't have to wait and doctor was very pleasant and helpful

Didn't have to wait too long and very friendly whilst taking blood

Disgusted can't get to speak to anyone

Doctor very understanding and clearly explained issues. Would have no hesitation in recommending.

Dr Blight was able to answer some of our concerns and give constructive advice on our next steps to get some fruitful outcomes to the present situation I

Dr Herdman is being very thorough investigating my severe pain

Dr Herdman listened to my symptoms and concerns and explained his course of action thoroughly

Dr Tucker was just amazing. Kind, caring and listened. I could not fault anything about my appt at all.

Dr. Blight was understanding & we had a constructive discussion, pending tomorrow's endoscopy.

Easy in, no waiting,

Efficient & friendly service. Also collected prescription from pharmacy, excellent service as always.

Efficient and caring

Efficient as always

Everyone at the surgery is caring and respectful. They try and help as best they can. Always take your whole health into consideration (mental and physical) .

Everyone is nice and helpful

Excellent and friendly service

Excellent attention from Dr Ranabhat and reception members.

Excellent doctor.

Excellent experience as usual.

Excellent Nurse

Excellent nurse did an LFT Blood test today. Lovely, caring attitude and painless, we need more of her kind!

Excellent service

Excellent service After work appointment which was great and nurse Chloe brilliant clinician

Excellent service as always

Excellent service as always, really made me feel at ease

Excellent service as always.

Excellent service, very friendly and efficient

Excellent staff as always, very polite, and nice and clean surgery.

Excellent surgery always have time to listen to you and always cheerful. Not only the nurses but receptionist to.

Excellent treatment

Excellent very helpful

Exceptional use of Otoscope.

Fast and efficient service

Fast, friendly organised & great service.

Felt at ease and care was great. X

First class care and attention

Friendly and efficient

Friendly and helpful

Friendly efficient helpful service

Friendly efficient service

Friendly nurse practitioner, on time.

Friendly professional staff

Friendly professional thorough

Friendly staff and full explanation of treatments

Friendly, cheerful nurse, appointment on time, helpful in getting another appointment to further treatment.

Gemma explained everything clearly and gave me good exercises to help my condition

Gemma is very personable and gives clear explanations, information, and suggestions.

Gemma very friendly and helpful

Gemma was really professional and understanding of my injury and made me feel at ease when discussing the course of action.


Good efficient service

Good service

Good service and on time

Got seen straight away, and nurse was excellent

Great service and staff

Great service
Really good staff
Totally reliable


Helpful and friendly service

Helpful staff and well-treated

Helpful, friendly and polite service from everyone.

I always have wonderful care at Marazion Surgery.

I felt to Listened and I didn't feel rushed. Did skin scraping very gentle and gave info on when results will be in.

I gave that number because as usual everything was good.

I got the appointment to have the cyst removed really quickly. Admin and organisation really efficient. Appointment was on time. Care received was excellent

I have chosen 1very good because the staff are very helpful and polite

I only went for a fasting blood test my appointment was on time & the whole thing was over within a few minutes & was very efficient.

I saw Ella Leiworthy today. A friendly and professional young woman who it is always a pleasure to see. She is easy to talk to and knowledgeable.

I saw nurse Shirley. She is always excellent

I think I have explained that already

I think we’re very lucky to have a surgery with lovely staff they listen and their always helpful

I thought I went to a foot appointment, but it did not happen!!!

I was seen exactly on time and Hannah was lovely and excellent at h

I was seen on time. The nurse was so professional and caring. She also removed a stitch that had not been done 2 months previously after a minor op at t

I was very impressed with the way I was treated. I had my B12 injec

Impossible not to. Brilliant team

In and out quickly Process explained clearly

In early, out quickly dealt with professionally?

It was good and efficient appt

It was good to talk to Dr Herdman. He was understanding but mostly he gave me his time.

It was just very reassuring and hopeful!

Just a pleasant visit, the nurse was brilliant that I saw today...all the staff are brilliant

Just really helpful receptionist when I called to book the appointment and then really helpful nurse who took the time to see if I could have the depo in

Just so difficult to make an appointment

Keep on doing what you're doing, it's wonderful.
Ian and Sandra.

Kind and friendly nurse

Lovely nurse, friendly and efficient

Lovely, knowledgeable GP who had time for his patients.

Made to feel at ease

MARAZION surgery has always been friendly, understanding and helpful....I’ve found after being with the Practice for 30 years...its duty of care has neve

Miss Gendall is always pleasant

My 91 yo mother was unable to have her leg dressed today, admittedly we were a few minutes late not the 6 minutes that the nurse stated, we were sat in t

My appointment was well on time. Nurse very kind. No complaints.

My appt was on time. The nurse and the receptionist I dealt with were both efficient, professional & friendly.

Never have any complaints about the surgery

New to surgery first visit was good

Nice and friendly

No wait for appointment date, no wait for appointment time on the day, quick visit, positive information.

No waiting
Nurse very informative
And helpful

Nurse Michelle efficient and prompt

Nurse really friendly and professional as are all the staff. Wonderful, caring surgery.

Nurse very efficient and kind. On time too on what looked a very busy day for them.

Nurse very nice and friendly. Explained clearly what was going to happen. Very short waiting time.

Nurse was very quick at the smear test

On time and caring

On time and friendly efficient service

On time and very good care

On time caring professional.

On time, efficient, clean, friendly

On time, friendly

On time, friendly and professional service

On time, friendly nurse, quick and efficient

On time, good treatment, good dispensing. Good communication.

On time, polite and friendly

On time. Kind and efficient staff. I was in and out v quickly and on time and therefore my day could run as planned. Staff told me what I needed to know.

On time. The procedure was well explained and carried out, as well as the after care. All good.

Professional, caring.

Prompt service

Prompt response to my concerns and a plan of action put in place, excellent service.

Prompt, polite and very friendly

Punctual appointment very pleasant and helpful staff.

Punctual appt time, pleasant staff and clean and tidy surgery

, efficient and polite

Punctual, efficient and very friendly Nurse.

Quick and efficient

Quick efficient friendly

Quick service on time

Quick, efficient & pleasant.

Quick, efficient, and friendly.

Really friendly, welcoming, listened, helpful, informative, quick, efficient, professional

Really listened felt reassured and was helpful x

Really polite and professional. Thank you

Seen early.   Quickly and efficiently

Seen on time, cheerful staff. Very efficient.

Seen on time, thoroughly assessed, planned treatment & great advice

Seen on time. Very pleasant, caring, focused and informative nurse. I found my visit very positive and very helpful.

Service great as always

Staff always friendly and efficient

Staff excellent, I was put at ease by Chloe. Your push button door on exit doesn't always work which for some reason I find quite stressful, either using

Staff friendly a d efficient

Staff very friendly and efficient

Surgery was brilliant as usual

The appointment was ten minutes late. Otherwise, it was all good. I'm not complaining as I realise keeping on time is not always possible. Thank you

The care is as always very considerate friendly and professional

The doctor was very welcoming and listened to my description of my symptoms. It was an excellent consultation.

The Dr had time to listen to me which was much appreciated.

The GP listened to my concerns and formulated a plan of action. I felt reassured and valued by her response. Excellent service.

The nurse failed to take blood from my right arm but succeeded with the left.

The nurse I saw was friendly and efficient.

The nurse listened to my symptoms and health concerns and was supportive and informed.

The nurse was amazing

The nurse was very efficient and helpful very pleasant to see

The nurse was very mannerly and professional in her work   And did a first class test with no bruising

The nurse was very professional, polite, and explained everything. In addition, my appointment was on time

The nurses are very polite

The perfect consultation; enjoyable, no stress, no hurry, excellent explanation, and advice on medication.

The surgery and doctors always have time for you

This was a follow up after Dr sent me for a brain scan. I am hopeful of a follow up visit to the doctor that first dealt with me.

Tracey listened and provided an excellent service. Thank you.

Treated with respect

Treatment and friendly reception excellent

Two appointments kept one after another, good time keeping, information given over procedures


Understanding and effective treatment and plan

Usual brilliant care

Very competent nurse.
An expeditious appointment.

Very easy to see the Doctor and he explained everything to me as well as getting me an appointment for a health check.

Very efficient treatment from the nurses

Very efficient. Very caring.

Very friendly & sensitive nurse

Very friendly and affectionate staff

Very friendly and efficient service

Very friendly doctor help Keith a lot x

Very good Doctor, the best!

Very good explanation of my injury by the physio, and good demonstration of the exercises I need to recover.

Very good, pleasant service.

Very happy with treatment

Very helpful and efficient staff

Very helpful and friendly service.  All questions answered and more.

Very helpful and reassuring doctor, listened to our concerns and gave good advice

Very helpful and will try to fit your appointments close to one another

Very kind helpful x

Very kind helpful x

Very nice doctor and receptionist, empathetic friendly and personalised care

Very pleasant and professional. Made to feel comfortable

Very polite and professional. Can't fault her.

Very professional

Very professional

Very professional appointment on time. (Almost)

Very professional as always

Very professional,

Very prompt, efficient, and friendly service

Very quick polite friendly in time

Very thorough and explained things well. Also, happy to answer my queries.

Very thorough check of tests and no sharp prick felt at all. Amazing. Thank you.

Very thorough with excellent explanatory skills and good forward treatment suggestions definitely allayed my fears as to what I thought I had thank you

Very useful

Was seen on time. Both staff friendly and put me at ease.

Was seen very quickly and nurse was excellent

Was to have stitches out that were painful, took time. but the care and compassion from the nurse I received treatment from, was excellent

Was treated with respect

Well, the appointment was late but the nurse was lovely so I didn't mind it being late these things happen

Went in good time nurse was a bit confused about having blood taken but checked and took it


Thank you very much for taking the time to complete these slips.  We appreciate your support.

In March 2023 we had a total of 535 responses; 98.5% (527) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.  You told us:

A very good consultation with Dr lock. On time and helpful

A very good prompt appointment

A very thorough, considered, and friendly diagnosis was carried out, and prescription provided. I have total confidence and massive appreciation for the

Against all the difficulties the NHS have faced recently Marazion Surgery has maintained a fantastic service for its patients and this was no different today

All good

All staff at Marazion surgery are outstanding, all the time. And today was no exception

All staff very pleasant, helpful, and reassuring, despite being very busy

All very efficient

All ways helpful

All went smoothly and on time.

Always friendly and helpful 

Always a great service from a nice team of professionals.

Always good all the nurses

Always nice people. Seldom waiting too long

Always pleasant and professional, thank you ??

An extremely professional and thoughtful experience.

Appointment on time and nurse explained what was going on and put me at ease

Appointment on time nurse very friendly and highly professional good visit

Appointment on time, friendly, professional care

Appointment on time. Didn't feel rushed to leave and very informative explanation from friendly therapist

Appointment running on time, polite, friendly helpful nurse - Thank you!

Appointment was on time

Appointment was on time and very professional

Appointment was on time with very friendly and professional nurse and clear information of next steps.

Appointment was on time; doctor was efficient, and I got what I wanted/needed at the pharmacy in the surgery. All in about 15/20 mins

Appointment was on time, nurse thoroughly efficient and professional.

Appointment was on time, nurse was friendly, efficient, and accommodating. My staples were removed quickly without pain. Advice for the wound care was for

Appointment with the nurse was very good. Lovely personality and very efficient despite my lateness for the appointment due to roadworks.

Appt on time, dr very pleasant and helpful

Arrived a few mins early. Easy to check in. Called to room 7 at appt. Time of 1010.eveything explained. Got a pneumonia jab as well. Walking out at 1030.

Arrived on time and seen straightaway, which was good. Not so happy at having to wait so long for an appointment I the first place though!

As always Ellie was efficient, professional, and very pleasant.

As always excellent

As always, my appointment was on time, swift and the nurse was pleasant.

As always, my visit to Marazion Surgery was an excellent experience. Deserving a Gold Star or 2.  I rate the experience as 1. Thank you to the superb team

As always, the appointment was straightforward with very little waiting time and Dr Robins was excellent

As everything was explained to me clearly, I was completely at my ease .The procedure was carried out with professional efficiency

As usual they are very polite, happy, and friendly

As usual, always kind, and friendly, fab Surgery

Because Chloe is the Best Nurse and knows Her Job inside out. That's why she is the Queen's Nurse

Because it was very satisfactory

Because once again nothing was a problem with the members of staff, I saw Jemma today for the first she was great most helpful as was the staff

Because that's what it deserves, nobody's perfect

Because the nurse who saw me was brilliant

Because the visits have always been good thank you

Best surgery lovely staff

Bit late going into doctor but very good and pleasant nature and good diagnosis

Brilliant as always

Chloe was extremely friendly and helpful as she always is. She was happy to discuss medical concerns I had that I wasn't booked in for. I felt relaxed an

'Cos my telephone consult didn't happen!

Dealt with promptly and with care and consideration

Doctor was very helpful and very informative and explained things very well he was a breath of fresh air

Doctor was very thorough and explained everything clearly

Dr Blight is always a pleasure to discuss any problems I have

Dr listened to concerns and arranged further tests / referrals to look into it.

Dr Lock is very efficient and approachable. He has always done his best for mum.

Dr Lock addressed all the issues at the right level and all his advice seemed perfect for my circumstances. He's a very good Doctor.

Dr Murphy showed considerable patience in dealing with my mum who has dementia. We had a good outcome from the consultation, and I appreciate the time taken.

Dr Tucker is very good, discusses in a way that's easy to understand, is comprehensive and has a lovely manner

Dr Tucker who I saw was amazing!

Dr was very thorough and very positive


Efficient and friendly surgery

Efficient and human - even behind her mask!

Efficient and on time.

Efficient and painless.

Efficient as always

Efficient lovely staff.

Efficient, professional, and friendly as always.

Eli the nurse was really efficient, put me at ease and was extremely helpful going out of her way to sort things out for me today

Ella was very nice and punctual also agreed to take my BP

Everything was good, reasonable on time and the nurse very pleasant and efficient

Every time I come to the surgery I am struck by your patience, professionalism and kindness. Even though I can see that you're overwhelmed by the volume

Everyone at the surgery seemed to be in good spirits possibly the nice weather

Everyone is always so polite and helpful to myself and needs

Everyone was nice and friendly

Everything was explained to me @ the nurse was very kind @ helpful.

Everything was great and doc very informative


Excellent communication and approach

Excellent consultation

Excellent consultation Doctor knowledgeable and arranged new medicine as requested.

Excellent Doctor who dealt with me in a caring, compassionate way.

Excellent efficient and friendly

Excellent facilities, comfortable and tidy, staff are very friendly and helpful

Excellent kind and caring

Excellent service

Excellent service all round

Excellent service as ways

Excellent service from Nurse Chloe as usual. Thanks very much
Sue Squibb

Excellent service.
Doctor explains everything very well.

Excellent staff, helpful and knowledgeable, comfortable, clean, and tidy

Excellent surgery, always clean and tidy, caring, knowledgeable and pleasant staff

Excellent and thorough

Extremely helpful, cheerful and friendly.

Fantastic service. Very quick. Doctor and physio both lovely.

Fast and efficient service

Fast efficient & she apologised for hurting me...! What more can you ask for?

Faultless kind Considerate & Caring Service From all Members Of Staff...

Felt very much supported.

Friendly welcoming surgery good consultation  with doctor Lock.

Friendly, approachable with my teenage son , knowledgeable , good listener

Friendly and efficient members of Staff, short wait time

Friendly and efficient nurse. I was able to attend my appointment early.

Friendly and efficient service, as always.

Friendly efficient service

Friendly efficient service

Friendly helpful

Friendly informative reception staff friendly nurse and simple process

Friendly staff, helpful and took good care of me!

Friendly, helpful, and knowledgeable staff

Friendly, informative, knowledgeable, and reassuring and supportive Thank you

Gemma explained the reasons for my problem and gave excellent advice on how to start my recovery.

Gemma is a true professional.  Empathetic, informative, understanding, and knowledgeable.  She makes you feel at ease and so it becomes far easier to disc

Gemma was so efficient and understanding and gave me exercise to work on to help my condition.

good, prompt and efficient

Good blood pressure test

Good friendly service

Good service

Good service

Good service

Good service

Good service

Good service at reception and diabetes nurse very helpful and friendly

Great nurse

Greeting was warm and I was made to feel welcome.

Had 3 stitches taken out today. Nurse was friendly and sympathetic. Process carried out quickly and painless - thank you

Had a super-fast appointment with nurse

Helpful advice, approachable, and listened to me. Supportive and sympathetic.

Helpful and friendly

Helpful and on time

Helpful and reassuring


Hi Shirley is always very pleasant and professional

Holistic service by all staff

I didn't have to wait long, and Dr Ranjan was very thorough and kind.

I didn't have to wait; I was called in quickly. The nurse I saw was friendly and helpful

I found assistant practitioner, that I seen to be very helpful - professional & courteous.

I found the visit very helpful

I got in on time for my appointment and the nurse was very nice. Thank you

I have been in Marazion all my life and never had a problem with the service you provide

I have been registered with the practice for 12yrs . It's just an incredibly well run practice. Drs, nurses, pharmacy and admin staff are superb.

I missed the name of the practitioner who saw me and my daughter XXXX but every time we see her she is just so warm, informative and reassuring. We're h

I received a good service

I saw Chloe she was lovely and very helpful and understanding.

I saw Dr Tucker and he was thorough efficient and basically gave me confidence as it was my first visit to Marazion Surgery

I saw the Physiotherapist about my shoulder. She was very thorough in her examination and explanation of what had happened to my shoulder. She then

I was called through exactly at my appointment time so no stress waiting. The HCA was excellent, kind, reassuring and clearly an experienced phlebotomist

I was led to believe that the Physio would do treatment in house. She is sending me to the hospital so not in house? Two trainees at my appointment.

I was made to feel at ease and being listened too

I was made to feel comfortable as always and the nurse was exceptionally professional

I was seen in a timely manner, and felt my concerns were listened to and understood.

I was seen promptly, the consultation very professional. I wasn't rushed and nothing seemed to much trouble. Excellent surgery receptionist was also very

I was there for a blood test. I was seen on time and the nurse was kind and efficient and answered my questions clearly. Could not ask for more.

I was told I didn’t have an appointment

I was very impressed by the in-depth knowledge of the physiotherapist and how she explained the issues. All in all, an extremely good experience.

I was very pleased with the nurse who saw me she was very kind and helpful and made me feel at ease.

I went in to see the nurse on time and found her friendly and also efficient.


Informative, on time, helpful xx

It was such good service & very helpful.

I’ve always found Marazion surgery to be 100% in terms of performance. friendliness. especially accommodating at short notice.

Just the best helping me without pain

Kind compassionate Nurse. Very understanding, and really helpful.

Kind friendly service

Kind, professional service. Thank you as always.

Listened and was very kind with sound advice much appreciated

Listened lol

Lovely and patient nurse

Lovely friendly staff and treated like a Individual human

Lovely nurse, efficient and friendly x

Lovely staff.

Made me feel so comfortable

Mark Battle listened to me properly

My app today went very well staff are simply wonderful caring kind and respectful Thank You.

My appointment was on time and the doctor listened to me and explained everything very fully.

My appointment was on time, the nurse was friendly and despite it being difficult to draw blood she persevered and managed.

My appointment was right on time with an extremely pleasant nurse

My thanks to Dr. Lock for his speed and diligence when a blood test revealed a problem of which I was blissfully unaware. Thankfully there was nothing u

Nearly on time and very pleasant nurse

No post blood test bruising at all. Thank you.

No undue waiting and friendly staff

No waiting to see nurse, friendly and competent treatment

Not a long wait, informative, helpful

Not kept waiting & helpful attention from doctor.

Not kept waiting past my appointment time.

Not long to wait. Sympathetic and attentive consultation.


Nurse running on time

Nurse very helpful regarding additional tests I may need and how to get those done

Nurse was friendly and helpful and on time, in fact I think she even saw me a few minutes early! Absolutely brilliant service.

Nurse was friendly and she did what she needed to do promptly.

Nurse was kind gentle and competent very efficient

Nurse was very personable and made me feel at ease

Nurses always polite easy booking in

Nurses very helpful.

On arrival I checked in sat in the waiting room. Possibly sitting only a couple of minutes then called in. Appointment straight forward and I left the pr

On time

On time and dr robins is very good

On time and efficient

On time and pleasant

On time and very pleasant nurse

On time and very professional

On time friendly helpful

On time, caring and didn't feel rushed.

On time, cheerful, gave good advice

On time, courteous, clearly explained, everything made simple and easy

On time, doctor came up with a clear roadmap! Very reassuring

On time, if not a bit early, needed an appointment to see Doctor , no problem at all, like I said first class

On time. Dr Harling excellent

On time. Polite. Great service. Thank you.

Only difficulty is in trying to get an appointment. Ringing continuously from 8.00 for at least 30 mins then to be told all appointments full.

Organised. Slightly late but fine. Good communication

patients that there would be delays.

Physiotherapist offered advice on next steps of treatment. Physical examination to confirm Diagnosis of frozen shoulder which does not always appear to

Pleasant staff. Punctual.

Pleasant & professional attitude

Pleasant and efficient.

Pleasant informative professional

Polite, kind, and courteous staff, through my appointment! Thank you

Pre booked appointment via doctor - seen promptly and very pleasant and attentive Doctor

Prebooked appt offered with GP when given test results. GP friendly and approachable.

Professional. Polite. Caring

Professional and friendly, well prepared, experienced nurse.

Professional and very efficient

Professional, expert, good attitude


Prompt and efficient

Prompt no waiting

Prompt, caring, efficient and useful pointers.

Prompt, friendly appropriate advice

Prompt, quick, good clear explanation

Quick and efficient

Quick and on time

Quick efficient service

Quick efficient service very good staff

Reassuring check from GP, kind and helpful, thank you.

Reassuring follow up on results of CT cardio scan.

Seen before my appointment time!! Quick & professional service

Seen on time, made me feel at ease during appointment, explained follow up with duty doctor if needed very good service

Seen on time, brilliant new trainee receptionist, locum GP fabulous.

Seen on time, thorough consultation with the GP who was very friendly whilst being very professional. Best experience of attending the surgery in the 3y

Seen promptly and efficiently

Seen promptly, blood sample efficiently taken and friendly approach.

Seen straight away brilliant

So kind and efficient as usual

Sorry, I meant 1, Very Good!

Speed & online check in ... although as s new patient, it wasn't clear what to do

Staff all very helpful and kind

Staff always very pleasant, nothing is too much trouble.

Staff are brilliantly. Chloe Gendall is on the ball. Very helpful and informative

Staff very professional and kind

Staff were lovely and really friendly made my experience much more enjoyable

Swift and comprehensive appointment

The appointment was with Chloe who is always, professional, friendly, and informative. We came away fully understanding Richard's test results and having

The health, and clerical staff all perform with care, understanding and complete professionalism.

The lady who took my blood was just a really nice person.
No pain at all

The nurse I saw for my asthma check was very professional, knowledgeable, helpful and compassionate.

The nurse I saw was very nice, friendly, and efficient.

The nurse kept to my appointment time and was very nice and I felt relaxed.

The nurse took my bloods and blood pressure efficiently appointment was on time

The nurse was brilliant x

The nurse was friendly and efficient. She gave me time to ask questions and listened to my concerns

The nurse was very friendly and efficient...thank you

The nurse was very helpful

The nurse was very polite and helpful

The nurses always treat me with respect and care like I was their only patient

The self-service booking in is excellent and saves a lot of time. The Staff are always so kind and helpful

The service was excellent nothing is a problem the reception are very helpful  And the nurse was friendly and nice

The usual excellence in terms of treatment and kindness.

There was no sitting waiting for ages and the nurse was efficient and easy to talk to. I was given a prescription which was sent to the farms y in tow

They are efficient and smiley

Thorough assessment and clear information given

Thoughtful on time and caring x

Took blood didn't feel like thing. Was friendly on time and quick.

V.High standard as usual

Very efficient and friendly would put anyone nervous at ease. Lovely lady

Very efficient and pleasant

Very efficient friendly and answered my questions

Very fast, friendly, no fuss, very efficient.

Very friendly and efficient nurse. Put me at ease when doing blood test. Injection was painless

Very friendly and made me feel comfortable

Very friendly and positive person

Very friendly and professional

Very friendly nurse who made me feel at ease

Very good but late

Very good service as usual

Very good treatment

Very helpful

Very helpful

Very helpful and kind x

Very helpful came away feeling reassured didn't make feel rushed would recommend this surgery

Very informative and helpful.

Very little hanging around in the waiting room. Appointment on time. Lady was pleasant, efficient. Job done.

Very pleasant staff and appointment on time what  more could ask thank you.

Very pleasant and efficient and on time

Very pleasant and helpful staff. Saw doctor and was lucky enough to have follow up appointment with nurse soon after. Collected prescription from pharmacy

Very professional

Very professional

Very professional and very friendly. No waiting time

Very professional service, lovely and smiley nurse, painless blood

Very professional,

Very prompt & efficient process.

Very prompt! Very helpful!

Very quick in and out for bp and bloods

Very short waiting time. Lovely easy to talk to doctor. On site pharmacy.

Very understanding and patient

Waiting room stuffy and airless, otherwise excellent. Thank you.

Warm friendly reception from nurse. Able to briefly discuss two elements of my health and wellbeing. Reassurance on procedure and a solution found to in

Was called in early for blood test. Ella was brilliant very caring and gentle.

Was given excellent treatment and seen at appointment time

Was quite happy with the service.

Was seen on time. Dr Tucker very thorough and sympathetic. Pharmacy staff friendly and helpful.

Was there for my smear test and made to feel welcome and the whole experience was not unpleasant at all.

Was treated with kindness x

Wasn't kept waiting although I was early. Ella was very helpful and proficient

Went in on time. Very pleasant nurse.

Why not? Very good was best on offer. I could have said excellent, or suggested more time to chat would be good...

Your receptionist forgot to book me in & not even an apology after 45 minutes wait.


Thank you very much for taking the time to complete these slips.  We appreciate your support.

In February 2023 we had a total of 475 responses; 97% (461) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.  You told us:

·         Appointment was booked very quickly when I needed it. Appointment was on time.  Very friendly and efficient nurse who took my blood. Very clear explanati

·         A bit late but I expected that the surgery was very busy, the procedure was very professional and quick at no discomfort to myself

·         All needs taken into consideration. An amazing, caring surgery

·         All staff and Dr's. are very professional. It's aways professional

·         All staff very efficient

·         All very efficient. Excellent service

·         Although I signed in 10mins early I was called in 20 mins late with no explanation/apology.

·         Although not news I wished to hear, the doctor was clear, pleasant, and empathetic.

·         Always friendly, kind and helpful.

·         Always good at Marazion Surgery

·         Always helpful kind very professional and supportive and most important make me better

·         Always made to feel at ease and very professional, thank you

·         An excellent on time appointment

·         Appointment always on time and good treatment

·         Appointment on excellent service.

·         Appointment on time, straight in and out no messing about, it was a blood test, pneumonia injection and blood pressure, straight forward.

·         Appointment on time. Very pleasant and sympathetic physio dealt with me and listened to what I had to say. Very satisfied with the service.

·         Appointment was within 5 minutes of the time and my medication was changed to something better with no side effects. All good

·         Appointments with Shirley are always on time, and she is always professional.

·         As always brilliant staff.  The best surgery in Cornwall!

·         As always friendly and helpful

·         As usual excellent care and explanation of procedures
Thank you

·         Because considering how busy the surgery was, I went in within 10 mins of my appointment time. Dr was very thorough without rushing my appointment.

·         Because Gemma was the only one that listened to me when I said I was in pain. And bothered to send me for X-rays and a scan.

·         Because I had a reminder to say that I needed an overall & appointment kept & Shirley our Nurse knows her work& was helpful in trying to explain some imp

·         Because I have just moved to this surgery from Helston Medical centre and the doctor was very nice and caring.  Helston was a nightmare to get to see anyone

·         Because I waited three weeks for this appointment that you cancelled so I haven't even attended it and then you make a new one for a month away I'm disgusted

·         Because I was told to make a routine appointment fir 2 weeks to see my doctor, then at reception I was told I couldn't do this as but was a Monday

·         Because the nurse I saw was extremely good at taking my blood, and was bang on time which deserves the best score   

·         Called in on time and was reassured of my concerns

·         Called in on time. Very efficient and effective interaction, as well as being pleasant and friendly - even though appt involved blood being taken! As eve

·         Called through online and very efficient

·         Came away feeling positive that my symptoms were understood!

·         cheerful and prompt

·         Clean, lovely staff, in and out before my app time

·         Clear information given, kind nurse, relevant tests carried out

·         Diabetic nurse was amazing so friendly, reassuring and caring credit to the surgery

·         Didn't have to wait long. Blood taken easily.

·         Doctor app on time, very patient and easy to talk to.

·         Doctor genially cared about my health

·         Doctor very kind and compassionate and through. Reception have always been helpful and informative also.

·         Doctor was considerate and very thorough.

·         Doors opened promptly, seen at appointment time. Emily was wonderful!

·         Dr Herdman explained the conditions and treatments and I left extremely satisfied, thank you

·         Dr Herdman is a Tonic, and we appreciate the time and trouble he takes to explain things, giving both short and long term possible outcomes.

·         Dr Lock is the best.

·         Dr Murphy was really helpful.

·         Dr Robbins and Dr Lock are the most amazing, caring doctors who go above and beyond and so very grateful to them and their staff.

·         Dr Robins very patiently listened to my query & gave a clear explanation. Change of medication. Very reassuring.

·         Dr was running 40 minutes late. I had to cancel my dogs appointment at the vets . All we want is to be told Drs running late that's all. I had my results

·         Duration time of appointment was too short.  It did not permit adequate time to discuss individual nuances in a complex field . Diabetes ...

·         Easy to log in for my appointment and I was seen on time. Nurse was welcoming, friendly and knowledgeable

·         Efficient and in time

·         Efficient, friendly, and explained what was happening clearly

·         Efficient, friendly, professional - what more could one ask for :-)

·         Emily is very friendly and efficient. The dispensary lady was the s

·         Emily was lovely as always, professional, and friendly. I wish her e

·         Even though I was late going into my appointment the staff were very friendly and helpful

·         Everyone is good but 1 star less just for a bit of a wait, I understand things can sometimes run over that's why I gave 4

·         Everyone was happy and helpful.

·         Everything explained clearly and I feel that I was listened to and satisfactory answered

·         Everything was checked and no waiting

·         Excellent and helpful service friendly and supportive staff

·         Excellent doctor friendly and thorough made me feel calm

·         Excellent phlebotomy from Ella painless and no bruising

·         Excellent service

·         Excellent service

·         Excellent service from the nurse and from the member of the reception staff who subsequently dealt with me. Everyone prompt and pleasant to deal with

·         Excellent staff, always happy to help, chat, they have lots of patience and all do a wonderful job.

·         Excellent surgery with excellent staff

·         First class treatment

·         For once the Doctor was willing to listen to the problems and asked relevant questions as well as cross referencing with my medical records.

·         Found it difficult to get an appointment then to have it cancelled and had to wait another 3 weeks for an early appointment

·         Friendly and helpful

·         Friendly and skilled staff
Felt supported and cared for
Put at ease immediately

·         Friendly caring atmosphere

·         Friendly doctor, clear explanations

·         Friendly efficient service

·         Friendly efficient service

·         Friendly efficient service

·         Friendly efficient service

·         Friendly efficient service Also very kind and sympathetic.

·         Friendly efficient service. Procedure was explained clearly, and I felt completely at ease.

·         Friendly prompt service

·         Friendly, attentive and efficient as always.  Thank you MZ Surgery

·         friendly, helpful, smiling

·         Gemma was extremely helpful in diagnosing the reason I am in pain, reassuring and welcoming, thank you so much.

·         Gemma was very empathetic
Thorough, had great listening skills and was extremely informative

·         Good

·         Good and thorough analysis

·         Good explanations for treatment and actions being taken next. Polite manner and clear understanding of problems

·         Good face to face consultation and outcome

·         Good nurse very efficient

·         Good service

·         Great kindness shown to me and good help too she was brilliant

·         Great practice and staff

·         Great professional service

·         Great professional service

·         Great service and spot on time

·         Had to wait a bit but treated courteously and professionally

·         Had to wait half an hour for my appointment

·         Hannah was professional, courteous and pleasant.  10/10

·         Helpful

·         High time this surgery offered weekend Saturday walk in appointments the population of Marazion has increased a great deal in the last decade,

·         Highly professional and friendly as always.

·         I always find everyone to be pleasant. My appointment was helpful, and I felt I was listened to. Thank you

·         I chose this answer because I feel that she listened to me and because I feel that she is doing something about it and that is a relief for me

·         I didn't have to wait long in the waiting room. The nurse I saw was very polite and friendly

·         I expected to have a lecture regarding health but was listened to and treated with respect and kindness for which I'm grateful.  If you do run a Lindor c

·         I felt very happy and comfortable throughout the appointment

·         I gave a 2 for Good. But this would be 1 Very Good if it wasn't for the fact that it is proving to be impossible for me to make an appointment with Dr

·         I haven't been very well for a long time and this morning I was a few minutes late but was promptly seen, Emily was exceptionally. Thank you once again

·         I was asked relevant questions and also it was suggested to me that I should have another blood test as it was some time ago that I had one. I had the va

·         I was called in on time and the nurse was lovely. Very professional, friendly, calming and knowledgeable.

·         I was even quickly

·         I was seen by Chloe and she was very caring, helpful and took time to put my mind at rest.

·         I was seen on time and the doctor was very informed and dealt with my needs brilliantly.

·         I was seen on time and the nurse was polite and friendly and efficient

·         I was seen on time. Dr Sugrue explained everything very clearly. I did not feel any pain. Aftercare was explained. Appt made for stitches to be removed.

·         I was seen promptly, test results explained fully, and current health verbally addressed in a professional and caring manner

·         I was seen reasonably on time and the test was done quickly and efficiently.

·         I was seen very quickly by a nurse who took blood painlessly with a friendly manner

·         If the rest of the NHS followed you guys then it would be in a much better position.

·         It was informative and I felt like I was being listened to. Which is lovely. I have some work to do but feel confident

·         It was my first visit, and the doctor was lovely

·         it was very quick, and the nurse was very pleasant

·         Just found the doctor informative and helpful, and patient

·         Just had some bloods taken lovely nurse.

·         Just very happy with my treatment

·         Kind efficiency.  True painless blood test and injection.  Real skill.

·         Kind, caring, informative and professional

·         Knowledge and professional advice were good and time to wait was good.

·         Lovely friendly staff

·         Lovely nurse, always is

·         Lovely professional staff.

·         Lucy was reassuring and made me feel at ease

·         Made me feel very relaxed a wonderful manor. Nothing was too much trouble.

·         Marazion surgery staff are always very kind and caring. It's a joy to be treated by them

·         My problem is well diagnosed.

·         My response is a lovely friendly nurse making me feel at ease and explaining in a way that was understandable, I appreciate the staff and surgery very m

·         New appointment made.

·         New prescription will resolve the condition!

·         No problem with the appointment

·         Normally don't have to wait very long once booked in & doctor Robins is very attentive & professional with a good manner.

·         Nurse good but reception poor and lack of communication, availability to book

·         Nurse was efficient and professional

·         Nurse was fantastic really struggled to find a vein but she persevered

·         Nurse was on time, very friendly and very efficient in taking the bloods

·         Nurse was very pleasant.

·         Nurse Zoie is very thorough in explaining your condition to you.

·         Okay

·         On time, friendly staff and came out satisfied

·         On time. Quick easy and nice staff

·         On time and informative

·         On time appointment, clear information given, seen straight away by duty doctor when nurse asked for their advice. Only negative is now having to wait fo

·         On time appointment, clear instructions from the nurse.

·         On time appointment. Kind, friendly nurse. Information given on NHS health check I can have

·         On time appointment and excellent treatment

·         On time, friendly staff

·         On time, my questions answered. Very good

·         On time, short and sweet

·         on time. very professional. repeat prescriptions ready early. superb!

·         once again, I am lucky to have a great surgery to call on and a reliable family member living nearby.

·         Only ever see Emily Wonderful nurse

·         Overall, very good service

·         Perfect in all

·         Physiotherapist understood my problem.  Checked me thoroughly

·         Pleasant and officiant

·         Problem, not sorted, but I wanted to think about my decisions, told me to have a read about antidepressants,

·         Professional and efficient

·         Professional, helpful, and caring

·         Prompt appointment- professional nurses

·         Prompt service, compassionate staff, efficient.

·         Prompt swift on schedule appointment. Thankyou which is great when we all have to get back to work ourselves

·         Prompt, friendly, efficient

·         Punctual, peaceful waiting room, nice receptionists & given time.

·         Quick and efficient

·         Quick and efficient, but never had a feet check done that fast.

·         Quick and efficient.

·         Quick and friendly

·         Quick on time
Vary polite staff

·         Quick. not running late. nurse friendly

·         Reassured that spot was not malignant and confirmed my thoughts on this and eczema treatment

·         Received prompt, friendly care from the nurse at Marazion surgery today. Thank you.

·         Reception staff friendly & helpful, GP listened to my concerns & quickly came up with a plan. Overall excellent efficient service & care.

·         Responsive to my medical needs and quick decisive referral, gave test results on Saturday and issued medication on that afternoon

·         Seen & sorted quickly & efficiently friendly helpful lady

·         Seen on time and good instructions on how to use the blood pressure monitor.

·         Seen on time. Treated with respect and given information required. Thanks

·         Seen when expected and very attentive feedback

·         She was great. On time
Very helpful very professional

·         Shirley was punctual efficient and friendly

·         Simple, Emily is very good at taking blood. I am always happy to have her do the test.

·         Simple, Emily Was So Professional with Her Work as well as the Rest of The Surgery Staff

·         Specialist Nurse great, however because of my problem vein's in my leg's we need to have further consultation's to see what can be done to help my situation

·         Staff always helpful and polite, nothing too much trouble xx

·         Staff and doctors always very nice and pleasant and helpful

·         Staff are always professional, helpful and kind

·         Staff at Marazion surgery always are exceptional, very helpful, very caring . And today was no exception

·         Staff at this fantastic surgery are always polite and very helpful.

·         Staff were friendly and informative upon my first time checking in and collecting medication nurse was friendly and engaging during my consultation

·         Such a nice doctor. Kind and helpful and followed up my concerns.

·         Sympathetic and understanding nurse promptly attended to me.

·         Talking with Shirley helped me relax for my blood pressure to go down. Such a relief!

·         The appointment was ahead of time, and I was treated speedily with the minimum of fuss. Thank you.

·         The appointment was at a convenient time, and I was a few minutes early.  The nurse was very friendly and keen to put me at my ease.

·         The appointment was very thorough, and I was able to collect my prescription from the dispensary at the same time which was really helpful. Thank you

·         The blood test was carried out quickly and efficiently

·         The booking computer failed to allow me to finish signing in

·         The care I received was excellent! Many thanks

·         The clean condition of the surgery, I was called in on or very near my appointment time and the person dealing with me was very friendly and professional

·         The doctor was reassuring and quick with giving a steroid injection. He explained the procedure and the possible side effects clearly.

·         The doctor was very informative and gentle. I didn't have to wait long for my appointment which was good because I was a little nervous. She gave me some

·         The doctor was very nice and helpful.

·         The doctor was very pleasant, and I felt relaxed. We then went through certain aspects of my medical history that I was anxious about and he explained eve

·         The dr was lovely and explained everything to me and I was seen on time

·         The lady who did my blood pressure was very welcoming and did a brilliant job

·         The nurse and receptionist were both very pleasant and helpful

·         The nurse and receptionist were very helpful.

·         The nurse Ellie was thorough, kind and explained the procedure and answered questions. The actual procedure was completely painless and swiftly carried out.

·         The nurse explained what she had to do very clearly and was very thorough in finding the correct vein her manor was excellent and clear with what she had

·         The nurse I saw to take blood was so kind and loving. X

·         The nurse was friendly and efficient.

·         The nurse was professional informative and very pleasant and put me at ease

·         The nurse was very good bless her it was nice having a chat to than

·         The nurse was very helpful and efficient.

·         The nurse was very kind, gentle and calming.

·         The nurse was very pleasant and knowledgeable.
She gave me time to ask questions.

·         The nurse who attended me, listened and was cheerful and most efficient.

·         The team work well together.  Friendly, professional.

·         The tests were done quickly, and the lady was very kind

·         The two young ladies were very cheerful and nice. Explained everything very well.

·         They both put me ease and all went well

·         Thorough and informative consultation

·         Timely and lovely people

·         Treated with respect and on time

·         Very efficient and friendly

·         Very friendly

·         Very friendly & helpful Receptionist and the nurse who did the ECG & blood tests was patient & respectful.

·         Very friendly and helpful nurse...felt very relaxed.

·         Very friendly and informative nurse. Also, on time with Appointment.

·         Very friendly and professional

·         Very friendly, clear explanation of problem and recommended treatment.

·         Very good but late.

·         Very good service

·         Very helpful and caring

·         Very helpful and friendly

·         Very helpful and understand

·         Very helpful and understanding GP   Dr Harling

·         Very helpful staff who arranged blood tests at short notice required for hospital CT scan, thank you.

·         Very informative consultation

·         Very kind and professional

·         Very pleasant and helpful young receptionist.  No waiting.

·         Very professional and caring

·         Very professional, explained what was going to happen and very polite.

·         Very prompt and efficient service. I was seen exactly at my allocated time

·         Very prompt, friendly, efficient and informative.  Lovely lady.

·         Very quick very kind very appreciated.

·         Very timely and efficient appointment

·         Very very good attention as usual x

·         Waited 15 mins to be seen .no one before me. Also the ECG machine wasn't working which should of been checked before I went in .

·         WAS PUT AT EASE AND HELPFUL WITH CLOTHING ie Putting socks on having just had an hip replacement

·         We have always had good service and been looked after well.

·         Well-kept surgery. Friendly staff. Appointment on time. Treatment excellent.

·         Yes the appointment was on time. The Doctor was very interested and focused giving time and reassurance. Thank you


Thank you very much for taking the time to complete these slips.  We appreciate your support.

In January 2023 we had a total of 417 responses; 98.8% (403) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.  You told us:

·         Always great service and staff.

·         Always looked after very well, thank you

·         Always professional and friendly.

·         Always see Emma when need to - Very good nurse

·         Always treated with respect and professionalism

·         Always treated wonderfully by all staff

·         Always very helpful and professional thanks for you great service.

·         An excellent service as always

·         App on time and very nice and professional nurse

·         App was on time. Both the dr and the nurse were gowned up and very professional re a minor surgical op.
And asked first if I was ok and any questions etc ...

·         Appointment on time - procedure carried out professionally by a student doctor supervised by nurse 10/10

·         Appointment on time & very helpful

·         Appointment on time and completed in a very professional manner happy with advice received

·         Appointment on time, very helpful nurse.

·         Appointment on time. Blood test expertly taken by Emily. An efficient, painless experience. Very pleased.

·         Appointment on time. Emily took my blood with confidence and good humour and seems genuinely interested in the wellbeing of her patients.

·         Appointment on time. Very helpful and pleasant Asthma Nurse.

·         Appointment was on time. Gemma was delightful and very knowledgeable, and we had a good amount of time to discuss the condition

·         Appt on time & very efficient & friendly

·         Appt on time, great nurse.

·         Appt was on time and staff friendly & helpful.

·         Appt was on time with Chloe. Felt understood and able to ask questions. Chloe was her usual welcoming and informative self. I also feel that the surgery

·         As a patient we always get to see our GP even in these challenging times for the surgery. So very much appreciated and never feel rushed. Thank you.

·         As ever, all needs are taken into consideration. All staff are so helpful and caring.

·         Because Emily wuzzz GR8

·         Because I waited over 25 minutes past my appointment because you were short staff, you should resource to meet the demand you commit too rather than inc

·         Because it was good

·         Because it went well & efficient.

·         Because my appointment was on time the staff that I saw were very friendly made me feel welcome my visit was Excellent

·         Brilliant thankyou

·         Called in early. Easy to understand diagnosis and details re follow up.

·         Check in was easy. Waiting time short and all staff courteous and professional

·         Cheerful and pleasant staff, made to feel at ease, comfortable and clean and tidy surgery

·         Chloe Gendall is just brilliant. Supportive, informative, and kind.

·         Chloe gives professional care and compassion, always with a smile.

·         Chloe made awkward appointment feel comfortable and process smooth while taking the time to listen to my concerns

·         Chloe very friendly and efficient.

·         Chloe very polite and great communication of vaccs

·         Cloe did an excellent job efficiently in a most friendly manner.

·         Covid19 jab No 4, flu jab No 1, pneumonia jab No 1. Many blood samples, all up to date.

·         Didn't see nurse I was meant to, and it felt rushed

·         Doctor and nurse both great treatment, as always delighted with surgery

·         Doctor listened, took time, and showed real interest in my needs. Thank you.

·         Dr Blight is great. He's informative and is evidently interested enjoys his position

·         Dr Harling was excellent. She listened, advised and we have a plan moving forward. Great service.

·         Dr lovely man but I couldn't care less about my problem was more concerned about my sleep depreciation didn't seem that bothered about that.

·         Efficient and friendly staff.

·         Efficient, friendly service, as always

·         Efficient. Knowledgeable. Professional

·         Emily and the front of house staff were kind efficient and professional.

·         Emily is always friendly and efficient

·         Emily was lovely and I didn't feel a thing (had bloods taken)

·         Emily was polite, efficient, and friendly

·         Everyone's very kind and helpful.

·         Everything was explained in detail

·         Everything was explained in detail, and I felt that I was being given her full attention

·         Excellent and proficient service on a range of issues.

·         Excellent appt with Emily

·         Excellent as always

·         excellent as per!!

·         Excellent care

·         Excellent doctor helped me

·         Excellent doctor

·         Excellent facilities, kind, and friendly people very caring

·         Excellent nurse.

·         Excellent quick service on time

·         Excellent Service

·         Excellent service by nurse

·         Excellent service, staff are friendly and helpful, love this surgery

·         Excellent staff member

·         Explained well about the procedure, appointment on time, friendly etc all good.

·         Extremely friendly, informative, and helpful nurse.

·         Fabulous Service as Always

·         Fast friendly service nurse was very good at interacting with my son

·         Felt comfortable and treated well.

·         Friendly, efficient, on time, no complaints, thank you

·         Friendly and informative

·         Friendly and professional

·         Friendly and punctual

·         Friendly efficient service ??

·         Friendly efficient service. Make you feel they really care

·         Friendly helpful staff who resolved my issue quickly and effectively. Many thanks

·         Friendly polite staff, doctor thorough genuinely interested and helpful, super-efficient pharmacy!

·         Friendly professional caring not rushing listening so lucky to have Marazion surgery

·         Friendly, efficient service

·         Full discussion of issues and chosen treatments going forward. Given time to fully explain issues that have a bearing on wellbeing. Timescales set for fo

·         Good service

·         Good service and on time

·         Got the job done

·         Great service

·         Greeted well by the receptionist. Dr Barry Turner was very caring and understanding and I felt at ease with the whole visit. Thank you

·         Hannah was very pleasant and efficient, and blood taken very proficiently

·         Have had prompt service

·         Health check carried out and pneumococcal jab done, concern with spot checked

·         Helpful and pleasant staff, excellent facilities and comfortable

·         Helpful and polite

·         I am always pleased with the service I get from the surgery and the staff

·         I chose it because that is what happened, even the pharmacy was spot on.

·         I didn't have to wait long, the staff were friendly and professional.

·         I felt cared after by an understanding doctor who didn't write off any of my symptoms. Thank you. Dispensary team was just as lovely. Thanks

·         I found the doctor very pleasant and helpful, not only did my blood

·         I had to wait for over an hour for an 8.45 appointment.

·         I had two appointments this morning: one routine and one more urgent. Both appointments were fulfilled quickly, efficiently, and informatively.  

·         I have an awful feeling that I gave a rating of 5 thinking that signified an excellent experience.  I was thinking of the five star rating system used b

·         I have been coming to your surgery for 22 years having monthly, then 3 monthly blood tests and blood pressure. over the past couple of years these proced

·         I have chosen (1) because I was made to feel at ease, the nurse listened to me and gave me some very useful tips a professional approach throughout

·         I have had nothing but good care and service for over 30 years. Excellent surgery, no complaints. All staff are friendly and caring.

·         I was able to raise all my current health issues and dr Robbins answered each one with helpful answers, advice, and actions where necessary.

·         I was assessed and clearly advised on how to potentially clear my hearing problem

·         I was happy with everything

·         I was listened to and had very thorough answers, putting my mind at rest. Thank you.

·         I was made to feel at ease, everything was well explained to me, and the Nurse I saw was really pleasant. I can't thank her enough.

·         I was seen bang on time and Mrs. Hatton was efficient and knowledgeable.

·         I was seen on time by a very pleasant and efficient lady, as always seemed to be the case at this surgery.

·         I was seen reasonably on time and the test was well done.

·         I was treated with kindness and professionalism and follow-up investigation was arranged and explained clearly.

·         I was treated with respect & all matters of concern were dealt with. I came home feeling positive & knew I was in good hands. Everything is going to be o

·         I wasn't waiting too long and good service

·         I would have given 1.  But was surprised to have to wait around ten minutes so early in the day

·         It includes the measure of confidence that I have in the surgery.

·         It was fairly easy to get an appointment. Dr Locke was very thorough and took the time to listen to my concerns.

·         It's good to be treated by such pleasant approachable professionals

·         Just so lovely to see Dr Lock. So considerate and actually listening.

·         Kind, caring and compassionate dr. Nearly on time appointment.

·         Left uncertain as to how to proceed will have to call surgery on Monday for more information

·         Locum doctor was great

·         Looked after very well and nurses were very caring and pleasant

·         Lovely helpful gp

·         Marazion Surgery, has never let me down, over many, many years.. I'm

·         My appointment followed a barium swallow x-ray I'd had at RCHT before Christmas. Tracey was very helpful regarding medication for that. She was also happy

·         My appointment was on time and carried out in a thoroughly professional way.

·         My appointment went very smooth could not have gone any better and the person who attended to me was very professional.

·         My nurse was so lovely, listened to me and was so nice , patient with me .thankyou

·         Nice friendly staff,

·         Not fit for purpose!

·         Nothing much i had to wait after my appointment time by 20 minutes

·         Now I went to see the physio and have previously met Dr Lake and both have been pleasant and professional.  

·         Nurse friendly no waiting

·         Nurse informed me of procedure and what to do if needed

·         Nurse on time carried injection very professional

·         Nurse was friendly on time and very efficient, appreciated her kind words

·         Nurse was very good at explaining how my blood test results were

·         Nurse's manners and friendly personality created a friendly atmosphere

·         On time, efficiency, very pleasant. Thankyou

·         On time, quick & nurse very good

·         On time. Efficient and friendly service by excellent member of staff.

·         On time and caring

·         On time and done with love and care

·         On time and efficient

·         On time, caring attention, and professionally carried out. Painless procedure.

·         On time, efficient and attentive

·         On time, efficient and pleasant. The nurse was locum.

·         On time, polite and very pleasant staff

·         On time. Professional, caring staff. Not rushed. Medical student observing was confident, polite, and attentive.

·         Only gave a 2 because had to wait 25 mins otherwise great.

·         Perfect service, great nurse!!

·         Perfect, polite etc

·         Physio gave me timely advice, was able to answer all my questions and gave me exactly what I needed, thank you.

·         Pleasant nurse practitioner, smiling desk staff, able to deal with request. Perfect.

·         Pleasant phlebotomist and blood taken and out door very quickly.

·         Procedure efficient, and on time.

·         Professional and caring treatment

·         Professional and friendly

·         Professional, kind, on time

·         Prompt efficient service, from Nurse, Pharmacy & receptionist

·         Quick and efficient

·         Quick to book in, minimal wait for appointment, caring, knowledgeable and helpful GP.

·         Quickly seen and have been referred to physio at SW Cornwall hospital through Gemma at the surgery. Very thorough and supportive.

·         Really helpful

·         Receptionist and Dr empathetic

·         Receptionists so patient & helpful: peaceful surroundings.
Very helpful when making appointments- can't praise you all highly enough. Thank you.

·         Sadly, I didn't attend as I have a very bad cold I thought it wise

·         Same as always, a friendly, on time appointment,

·         Sat in the reception for 45 minutes, registered for appointment and apparently, I wasn't even entered on the system. Double appointment then missed.... t

·         Seen on time- knowledgeable staff & very professional

·         Seen on time, doctor very helpful.

·         Seen on time. Friendly polite doctor who made me feel at ease. Problem discussed without feeling rushed. Hopefully problem resolved. Immediate provision

·         Shirley Hatton was so lovely, patient and very kind ..Took time to explain everything to me and arranged an extra blood pressure monitor for me ..She was

·         Short wait

·         Short wait and doctor great very happy,

·         Sorry made a mistake meant to put 1, drs and surgery are excellent

·         Surgery brilliant as always.

·         The appointment itself was very good, but I had to wait several weeks for it, hence giving a slightly lower score

·         The appointment was very professional and friendly putting my wife and I at ease and giving us confidence in the doctor.  

·         The appointment was well taken care of, and the nurse was very gentle and helpful.

·         The asthma nurse, Chloe, was excellent. She was very thorough and comprehensive in our discussion about my Asthma Plan and review of medication. She is v

·         The diabetes nurses at the surgery are very informative, professional, pleasant and knowledgeable.

·         The doctor was friendly and kind. He understood my concerns and made a referral which reassures me that I will get treatment if I need it.

·         The lady l saw explained everything and was so kind and did not rush me at all

·         The nurse I saw today was lovely.  Put me at ease was professional and very likeable.  An asset to the surgery

·         The nurse I saw was friendly, she also took some bloods to save me returning.  I really appreciated her time.

·         The nurse was so lovely and very helpful!

·         The nurse was very competent informative and pleasant.

·         The nurse was very friendly and made me feel at ease and was very helpful.

·         The nurse was very happy and made me feel comfortable.

·         The practitioner was excellent in practice and attitude, but nearly 20 mins after my appointment time I feel could be improved.

·         The service was brilliant... I was out at ease and made an unpleasant procedure more relaxed and quicker

·         The surgery are always helpful and caring. They look out for all your needs (mental and physical) and are really accommodating.

·         The young lady Emily  that  I saw  was very  helpful  ,and  kind, I am not  too good  with  needles  and  was in for  blood  test   

·         They did what it said on the tin, and they did it very well. Thank you, they always do, I am lucky to be with a such good practice.

·         Thorough, efficient, relaxed, and excellent communication skills!

·         Thoughtful understanding patient. Very good service

·         Time waiting for Heart monitor Appointment, however fine being fitted by Nurse who was dedicated to what she does.x

·         Tracie listens; is empathetic, thorough, and very clear with next steps. Thank you

·         Very easy and professional

·         Very efficient in everything they do, and they have always got time for you i cannot fault any of them in any way

·         Very friendly and efficient puts you at ease

·         Very friendly and very efficient

·         Very friendly nurse. Made the process relaxing.

·         Very friendly, professional, and knowledgeable.

·         Very good nurse.

·         Very good service

·         Very good service, but 20 minutes is too long to wait in a potentially infectious waiting room. It should be possible to wait outside in a car  

·         Very good surgery lovely staff no faults at all

·         Very helpful and friendly staff

·         Very kind and efficient.

·         Very kind and friendly nurse. Appt on time

·         Very pleasant and efficient appointment.

·         Very polite and helpful

·         Very professional service.

·         Very professional.

·         Very understanding, , helpful doctor

·         Was first appointment of the day and was seen late.

·         Went in about 7 minutes past appointment time. Was greeted by a friendly face by someone who seemed to remember me. My details were on the computer scree

·         Went in on time, greeted with a smile , nice and friendly but prof

·         Went in on time, nurse very pleasant

·         What else do you want me to say I cancelled due to illness in future will no longer respond

·         When I phone up in the morning you get to see a doctor the same day plus all the staff are friendly pleasant and professional & you get your prescription


Thank you very much for taking the time to complete these slips.  We appreciate your support.

In December 2022 we had a total of 424 responses; 98.8% (419) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.  You told us:

·         A very good consultation with Dr lock.

·         A very good service/surgery. Please keep it up

·         All staff very happy Shirley's always happy and very considerate

·         All staff are very caring and efficient

·         All was just good . Thank you

·         Although my appointment was slightly delayed I was treated with gre….

·         Always cheerful and helpful

·         Always go to Emma.  Wonderful nurse. Very concordat

·         Always great service from everyone

·         Always happy and makes the patient feel relaxed. Chloe is so professional

·         Always pleasant and very helpful, thank you, merry Christmas to you

·         Appointment for ambulatory bp monitoring. Emily efficient kind and professional as always.

·         Appointment on time and conducted in a very professional manner

·         Appointment on time and procedure completed in a professional and friendly manner thank you

·         Appointment on time and very friendly nurse

·         Appointment on time full review and future treatment plan discussed and put in place.

·         Appointment on time, very friendly explained things well. 5 out5 star. Emily

·         Appointment on time. Efficient member of staff with polite manner

·         Appointment was on time and very efficient

·         Appointment was so late after waiting a week that I couldn't stay as I'm a carer to my wife and I needed to return home to her

·         Approachable

·         As always excellent service

·         As always, the whole team at the surgery do everything possible to make things better

·         As it was a nurse appointment it went well and on time.

·         As previously mentioned, I like the experience of visiting the Surgery

·         As usual I was given a warm professional welcome by the nurse. Marazion is a brilliant Surgery extremely lucky to be a patient here.

·         Because he made time for me, I didn't feel rushed and alleviated a worry.

·         Because I Got Good Service as Usual.

·         Because in 32 yrs of NHS experience Marazion is only 2nd group of competent professionals who've crossed my path.

·         Because the receptionists are so kind and Emily is brilliant and professional

·         Both doctor and nurse were very helpful and considerate about my pain excellent

·         Both the nurse and pharmacy staff were very professional and friendly.

·         Busy waiting room, but my appointment was quick and straightforward.  Thank you.

·         Called in on time, very friendly staff.

·         Came away satisfied.

·         Can't tell you how much I appreciate the way you look after my husband many thanks

·         Clear informative and reassuring consultation

·         Communication and service is great

·         Didn't feel rushed. Could discuss pill regime with kind doc. So good

·         Didn't have to wait and the lovely nurse was very friendly and efficient.

·         Dr Blight was extremely caring and very very helpful

·         Dr Blight was very friendly and extremely helpful.

·         Dr Herdman is truly the best GP. Such a lovely outstanding Doctor. Thanks. DC Eddy.

·         Dr Lock gave me time to talk and listened very attentively. He is very caring and empathetic and explained next steps clearly which has been hugely reassuring.

·         Dr Locke as ever exudes professionalism and compassion which helps very much when you are feeling rubbish

·         Dr Robbins is always there for me, he listens, has a chat about what's occurring without rushing you. He’s the best Doctor I have had.

·         Dr Robbins is very informative, helpful, answers questions properly, is never dismissive, and never makes the patient feel like they are a nuisance or fu

·         Efficient, informative, helpful, and friendly -thank you

·         Efficiently dealt with and didn't have to wait

·         Emily is great at what she does and always on time.

·         Everything went smoothly & was seen at appointment time.

·         Everyone friendly and helpful.

·         Everyone is very friendly and efficient

·         Everything was fine

·         Everything went very smoothly

·         Excellent as always. On time quick blood test and home

·         Excellent care, patient focussed.
Not enough time allocated to appointments so running late otherwise it would be a 1

·         Excellent caring staff. Available appointments on the day.

·         Excellent experience. Explained everything nice and clear and gave me good information.  Putting my mind at rest. With a forward-thinking plan.

·         Excellent service

·         Excellent service, good communication

·         Excellent service, on time and efficient. Friendly staff.

·         Excellent service, very personal & attentive etc

·         Excellent service.

·         Excellent staff and treatment

·         Excellent surgery and friendly staff,

·         Exceptional doctor, extremely thorough. Much appreciated appointment.

·         Fantastic care as always

·         Fast and efficient

·         Fast and efficient with no delays and the nurse didn't hurt taking

·         Fast, well carried out, and pleasant attitude

·         Felt like the doctor listened

·         Friendly and efficient nurse

·         Friendly and helpful service

·         Friendly and professional treatment.

·         Friendly and professional.

·         Friendly efficient service

·         Friendly lovely nurse and very helpful receptionist today

·         Friendly nurse with a positive attitude

·         Friendly punctual and efficient

·         Friendly reception staff and nurse made me feel comfortable

·         Friendly staff and you’re looking after me

·         Friendly, professional, and helpful.

·         Friendly and Polite

·         From the receptionist to the lovely nurse both were really warm and very helpful thank you very much

·         Genuine care and attention as always x

·         Good

·         Good

·         Good HCA. Good at her job and a nice person. 10/10. Thanks

·         Good service

·         Good service

·         Great advice

·         Great receptionist definitely went out of their way to help.

·         Great service throughout

·         Had to change time of test as was unwell. Got layer app, no problem.

·         Have always found dr Robbins very understanding

·         Having worked in surgeries for many years I can honestly say your patient care is outstanding. From the reception right through to pharmacy. It is a plea

·         Helpful and friendly

·         Helpful friendly service

·         Helpful professional lady Dr, lovely personality & keen to get on with health prob's.

·         I appreciated being seen and examined by a doctor who explained the results of tests and took steps to do a further test. I was satisfied with my visit a

·         I arrived 10 minutes before my appointment time & was seen straight away.

·         I checked myself in so no reception contact. Appt with Tracey and she is always on time, really efficient but with as much empathy as time allows and for

·         I chose 1 because it was Great Service.

·         I didn't have to wait

·         I felt at ease,

·         I found Dr Lock very pleasant and helpful and any questions I asked he answered, thank you.

·         I have been registered with mz surgery for 35 years and always received excellent, polite, and prompt service even though in later years the surgery is st

·         I have been registered with the practice for 12yrs. It's just an incredibly well-run practice. Drs, nurses, pharmacy, and admin staff are wonderful.

·         I sent 1 as the fact I could see a doctor on a Sunday and get good service was excellent

·         I was listened to.  I was given advice and steps were made to start working out some answers.

·         I was seen as I arrived, listened to and options were discussed.

·         I was seen in reasonable time and the test was done efficiently and pleasantly.

·         I was seen in reasonable time and the test was done quickly and efficiently - thank you.

·         I was seen on time and Emily was her lovely, efficient self, as always.

·         I was seen promptly, listened to, not feel hurried, was able to ask questions advised to see physiotherapist. Reception prompt and friendly and efficient

·         I'm always nervous when going to the surgery, but Emily was friendly and talked me through everything putting me at ease.

·         I'm not the easiest patient to take blood from, Emily took great care when finding difficult veins

·         I'm very happy with all aspects of the consultation.

·         In time, quick, nice manner

·         It was a pleasure to actually see Dr Robbins.  Very easy Dr to speak to and he really listens. Good to see a Dr on a Saturday.

·         Kind gentle helpful nurse.

·         Kind, considerate & knowledgeable service, efficiently done

·         Listened to me, went through scan results, and came up with some good suggestions for me to work towards.

·         Lovely and friendly very good

·         Lovely efficient staff

·         Lovely staff and a very efficient survey.

·         Lovely staff, prompt appointment time.

·         My appointment was on time and once again the staff were very good.

·         My appointment was on time and the nurse was very good.

·         My appointment was on time, the nurse was pleasant, welcoming, and totally professional. She gave me an opportunity to talk and discuss things and at no t

·         My nurse was professional and efficient and did all she could to make the procedure as comfortable as possible

·         my phlebotomist Shirley Hatton has looked after me so well in 2022 - and many years before that. just fab!!

·         My treatment was swift and problem-free, and the nurse was lovely to me. A special thank you to Dr Robbins who, at very short notice, arranged a prescript

·         Nice understanding Doctor knows his medicine fitted me in on a Saturday.
Listened to what I was saying agreed with what I was saying, and he's made some c

·         No hassle from start to finish. All staff friendly and helpful.

·         No messing took my bloods in seconds. Superb nurse.

·         nothing too much trouble

·         Number 10 as I have not had any problems with you all

·         Nurse Emily is brilliant in every way and is so patient friendly.  And she puts the needle in with absolutely no pain.

·         Nurse very efficient and caring

·         Nurse very pleasant as normal and makes you feel relaxed

·         Nurse was great, but I waited for 20 mins before I went in

·         Nurses are great!

·         On time and friendly

·         On time and nurse was very friendly and helpful

·         On time and very caring attention x

·         On time appointment. Lovely staff

·         On time efficient and very pleasant

·         On time, and efficient.

·         On time, considerate and efficient

·         On time, courteous treatment appointment made in good time

·         Perfect service very good and professional and I was very comfortable

·         Plausible and informed diagnosis!

·         Pleasant helpful staff reassured by visit

·         Polite and professional

·         Polite friendly and efficient

·         Polite, considerate, and professional service from the reception staff member (when I was late for my apt) and the nurse, Emily.

·         Polite, Friendly and with a smile.

·         professional and competent service

·         Professional and prompt

·         Prompt & skilful attention.

·         Prompt service- very pleasant & professional staff

·         Prompt, friendly, efficient staff.  Thank you all.

·         Quick, efficient, Emily

·         Really friendly staff and on time

·         Seen on time, can't fault the service

·         Seen on time, pleasant and very efficient nurse

·         Seen on time. Friendly and very pleasant nurse who helped me relax.  Surgery was very clean and tidy, and the Christmas tree was beautifully decorated.

·         Service was excellent, waiting time wasn't too long and staff are brilliant

·         She was so understanding about my problems, and I think she will get my knee salted

·         Should have had this device attached to me to monitor my heart way back when I saw Dr Sugrue, although was sent for an ultrasound & found out that I ap

·         Smooth operation

·         so professional

·         Super Doctor. Understanding and helpful. Nothing too much trouble. Reception staff brilliant also

·         Liked the way the Doctors explained the problem.

·         The appointment was for a telephone call on a Sunday which I never had.

·         The appointment was on time. The nurse was very calm, friendly and I didn't feel the blood test. It's all good.

·         The appt was on time, it was explained to me what the bloods were

·         The consultation was very in depth and informative.

·         The difficulty in reaching you by telephone must put many people contacting you at all

·         The doctor I seem was argumentative and trying to tell me how I'm feeling. I struggle with mental health, and he basically stated it was fake and all in m

·         The Doctor was very helpful to me and listened to what I was trying to convey

·         The Doctor was very thorough.

·         The dr covered all the concerns I had.

·         The experience was pleasant, painless, and professional. Emily was fantastic at the bloods.

·         The most kind and helpful of nurses. She helped me with my shoes and trousers as I am having a new hip and unable to bend down.

·         The nature of the appointment and the way it was handled, very professional

·         The nurse concerned is a true professional

·         The nurse was fabulous, as they always are!

·         The Nurse was kind and very pleasant

·         The nurse was kind, understanding, listened to me and caring in her nature as I was quite nervous. She was pleasant and happy. Thank you again for a pr

·         The nurse was polite, happy, and considerate

·         The nurse was so compassionate

·         The nurse was very informative, and she was very calm and warm personality

·         The nurse was very kind & knowledgeable

·         The nurse was very professional

·         The nurse was well prepared and professional. However, the appointment was approx 20 minutes late.

·         The nurse, Lucy.. I think... was excellent, friendly, very efficient

·         The reason for my attendance was explained and the vaccination done.

·         The service was very good

·         There's lots of bad press at the moment of people not being able to see a Doctor, Bad Service from local Surgery's etc etc...Well that's not my experience.

·         Timely, friendly, efficient.

·         Very caring consultation

·         Very caring consultation.

·         Very easy going, informative, and knowledgeable.  Very impressive consultation.

·         Very efficient.

·         Very efficient and pleasant

·         Very efficient and professional

·         Very efficient service

·         Very friendly and kind. Superb technique, didn't feel a thing, put me at ease. An asset to the surgery. Thank you

·         Very friendly and knowledgeable staff

·         Very gentle and patient. Took time to find good vein for blood test

·         Very good Doctor - one of the best I should think

·         Very good service and very polite

·         Very good service with physio

·         Very good, didn't have to wait at all. Very friendly.

·         Very pleasant and efficient

·         Very pleasant and informative

·         Very pleasant nurse as always

·         Very professional and friendly

·         Very professional and very friendly

·         Very prompt and professional service during blood test by nurse.

·         Was helped at reception promptly. Also collected prescriptions from dispensary quickly

·         Was seen promptly, had everything explained to me and doctor was brilliant

·         Well explained.

·         Went in on time, quick and easy. All good.

·         Were all those reminder's necessary, for one appointment

·         You’re looking after me

·         You're always lovely, I was late for my appointment, luckily the nurse still saw me. Very grateful


Thank you very much for taking the time to complete these slips.  We appreciate your support.

Friends & Family Test - November 2022

In November 2022 we had a total of 431 responses; 97.5% (420) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.  You told us:

• A Great surgery and Pharmacy.
• A very pleasant and efficient practice nurse, top marks
• Absolutely first-class service and very polite and efficient
• Addressed my problem. But felt rushed and didn't seem very personable compared to years of other visits
• All the Dr’s, nurses and reception staff are fantastic !!
• All staff friendly and helpful
• always excellent
• Always excellent service, polite and helpful. X
• Always helpful
• Appointment exactly on time - very friendly nurse - bp check and blood test dealt with promptly and efficiently
• Appointment given within reasonable time scale of needing to see dr. Efficient system of collecting prescription at the surgery, efficient system of book
• Appointment on time friendly In and out no hassle
• Appointment on time and completed in a professional manner. Thank you.
• Appointment on time very pleasant and efficient
• Appointment on time, excellent staff
• Appointment on time - nurse polite &friendly - room clean
• Appointment running late through no fault of staff as broadband out. However, still increasingly difficult to make an on-going appointment to see a doctor
• Appointment time not met, had to wait 8 minutes, once seen promptly and efficiently dealt with.
• As always, a positive and friendly experience?
• As always just excellent treatment
• As previously said the receptionist wasn't very friendly. I had been stuck behind a big lorry so was literally a minute or two later, then the booking
• Aways pleasant receptionist plus kind an efficient nurse. An A Team!
• Because as usual very good and polite service.
• Because Chloe is Fantastic at Her Job. No problem with her at All. Love Marazion Surgery. Simply the Best.
• Because everyone at the surgery work as an extremely professional team and nothing is too much trouble, I feel both privileged and fortunate to be under
• Because I love the young receptionists & nurses at the surgery
• Because I received a friendly greeting on arrival. Helpful and efficient information and caring attention, in fact it was a delight. Thank you
• because once again I was treated with respect and pleasantly, thank you
• Because staff so friendly and efficient
• Because they were professional and informative
• Because we always get a good service throughout and never feel rushed even though they are very busy.
• Blood taken for tests. Procedure carried out very professionally.
• Booked on the screen when I arrived but it did not register that I had arrived. Waited an extra 10 mins before Nurse called to see if I had arrived
• Both Emily and Chloe are amazing!
• Care service by the doctor superb but would prefer not to have a 30 minute delay
• Cheerful helpful nurses
• Chloe is a lovely nurse, made you feel relaxed and talked you through procedure
• Chloe is an excellent nurse. Very caring & very thorough!
• Chloe is fantastic, easy to talk to and explains everything
• Chloe is very professional and caring.
• Chloe very thorough and attentive
• Chloe was excellent in every way. Thank you.
• Chloe was extremely kind, caring as well as highly skilled. She made me feel comfortable & that I was in safe/good hands - she was interested in me as a
• Chloe was kind and helpful
• Chloe was kind and professional.
• Chloe was very professional and made me feel much at ease. A great team at Marazion surgery, thank you
• Chloe your practice nurse was friendly, efficient and to the point and informative.
• Chosen this answer due to time waiting in waiting room before appointment. The nurse I saw (Michelle) was lovely
• Clearly listened to my concerns, had a pleasant manner, and escalated this quickly with a follow up appointment phoned through to me as soon as I got home.
• Competent and relaxed service.
• Doctor was very good. Explained results thoroughly.
• Dr Herdman is an outstanding GP. One of the best I've ever seen. Thanks
• Easy to confirm attendance at appointment, short wait to see nurse, efficient dispensary
• Efficient check in, minimal wait, efficient and friendly nurse
• Efficient, friendly, prompt
• Efficient, timely and a great nurse, well done and thank you.
• Emily is ace. On time, happy and can take blood like nobody else I've ever met. Thank you.
• Emily is always fantastic and reassuring. I always ask for her - it makes such a difference to see the same person each time
• Emily is always kind and caring. She takes the time needed to do whatever needs to be done and is very patient. She is always very helpful, knowledgeable
• Emily is an outstanding member of your staff. Extremely good at her job and you can have a laugh with her. Great appointment as always. Thanks
• Emily took my blood pressure and a sample. She answered all my questions and explained everything to me with kindness, and professionalism. Very impressive
• Emily was on time for my appointment she's always very happy and very good when taking my blood
• Emily was very good and caring, as was m
• Emma was very kind and efficient. Checking in was also straightforward
• Empathetic and professional manner.
• Everyone efficient and helpful.
• Everyone was really professional, but I needed to make another appointment in 3 weeks time and the computer appointments system is abysmal. It only allows appointments to be booked two weeks ahead.
• Everything is so efficient and organised.
• Excellent
• Excellent
• Excellent. Really good being able to see consultant locally in our own surgery and he was very thorough. Inspired confidence.
• Excellent advice given very reassuring
• Excellent as always can't imagine any better
• Excellent customer care, simple explanations
• Excellent prompt service nurse was lovely
• Excellent service
• Excellent service and very helpful
• Excellent service as always
• Excellent service as usual
• Excellent service nurse was brilliant
• Excellent service, friendly and efficient, thank you
• Excellent surgery, feel valued
• Excellent surgery, staff pleasant, helpful, and caring
• Excellent treatment from nurse
• Fantastic Appointment as usual. Emily is a lovely person and a credit to Marazion Surgery. Thanks.
• Fast and friendly
• Fast appointment, on time.
• Find all staff are friendly and respectful
• Friendly and efficient
• Friendly and knowledgeable staff, clean waiting area, always treated with dignity and respect.
• Friendly and very efficient service. Earlier appointment very helpful.
• Friendly and very helpful
• Friendly efficient service
• Friendly staff, no trouble getting appointments when needed.
• Friendly, knowledgeable. No faffing
• Friendly, quick service.
• Gemma showed full interest, I viewed both x-ray and MRI on screen, extremely helpful. She was very knowledgeable, informative, and helpful. Full marks...
• Gemma was excellent.
• Gemma was very efficient and well informed. Also a good listener
• Good
• Good treatment by a professional.
• Great and caring nurse
• Great service
• Had a blood pressure monitor fitted and it is not working properly
• Health care was lovely
• Helpful, cheerful attention to detail
• Highly knowledgeable and engaging physiotherapist. I would venture 'expert advice'.
• I always find the practice nurse to be really friendly and efficient
• I am a little confused why I wasn't offered oestrogen tablets and what do oestrogen do to help the menopause and why wasn't I offended a higher dose
• I arrived in time and wasn't kept waiting past my appointment time.
• I came in for a blood pressure test and a blood test I felt the nurse was very patient with me as I was agitated, and my blood pressure was high she was v
• I chose that because they all ways give very good service
• I didn’t feel a thing when my blood sample was taken, very quick & well done
• I feel that the Dr I saw spent the time with me and wasn't rushing me, even though he was late. As a whole I think you're all great and I'm never made to
• I got an appointment 1 week after first call and was seen on time. Physio was friendly, helpful, and clearly v competent. Gave logical and clear advice.
• I have been a patient at Marazion Surgery for 33 years and not once have I had any cause for complaint. Today no different. problem quickly identified and
• I have no complaints about Tracy who was a lovely lady, but I object to having to drive up to the Surgery for an appointment for a complaint I have ….
• I replied 1 for Very Good - because it was a very good consultation
• I saw Shirley the nurse who was more than helpful, absolutely perfect which is more than I can say for 1 member of staff front of house so to speak
• I thought Shirley Hatton was very thorough and asked a number of questions regarding my health and treatments I am receiving.
• I was seen on time and tested quickly and efficiently by a lovely lady.
• I was seen reasonably promptly, and the test was well done.
• I was seen straight away
• I was seen on time and the test was quickly and efficiently done.
• In my Opinion, Dr Paul Herdman is an Outstanding GP. I can't speak highly enough of him. He’s a massive asset to Marazion Surgery.
• It was a quick and easy appointment.
• It was so nice to not feel 'hurried' and I came away with a positive experience
• It was very good speaking to some one
• Lovely friendly nurse
• Lovely receptionist, Dr's and Nurses all very polite lovely surgery Thank you
• Lucy was lovely and very good at keeping everything low key
• Made me feel relaxed with something I felt really worried about, but all went well and feel so much better about my prolapse
• Marazion surgery only have wonderful practitioners. We are very lucky
• My answer already does this!!
• My appointment was bang on time
• My appointment was on time & very informative
• My first HRT appt was cancelled and I attended my second appt today at the Surgery and was advised there has been a mix up. Third appt scheduled for Wed
• My physiotherapist explained my diagnosis very clearly and gave me useful and realistic advice on how to help myself through exercises. I also didn't hav
• No wait and competent and friendly nurse
• No waiting and quick and helpful.
• No waiting time. Nurse very pleasant
• Not having had this procedure before, l was slightly uneasy. Not for long though, thanks to your nurse
• nothing too much trouble. brilliant!!
• Nurse was friendly, put me at ease and explained everything that she was doing during my visit.
• Nurse was lovely. Reception was super busy but dealing so patiently with everyone it was impressive.
• Nurse was very gentle and efficient
• Nurse was very nice
• Nurses was extremely friendly and helpful
• Obviously, he knew his stuff +was so caring +kind 2 my daughter who's problems were the reason why we went x
• On time and consideration
• On time and doctor listened and put my mind at rest
• On time and efficient and Friendly.
• On time and efficiently done
• On time and nurse was lovely
• On time and the nurse was lovely and quick at what she had to do
• On time no pain
• On time the nurse was lovely
• On time, efficient and helpful nurse
• On time, friendly and efficient nurse.
• On time, very pleasant and capable nurse.
• Once again I was treated with respect and no problem the young nurse was very good.
• People in the waiting room seemed to be waiting awhile today. There was a man waiting to go in before me. But my wait wasn't long.
• Physio seemed very knowledgeable and listened to what I had to say
• Pleasant and helpful
• Pleasant efficient professional
• Pleasant staff and always efficient.
• Procedure completed professionally and with care- thank you
• Professional and friendly
• Prompt appointment, friendly staff both in reception and in consulting room.
• Prompt efficient and friendly
• Quick and friendly
• Quick efficient friendly
• Quick, friendly, efficient.
• Really thorough blood tests, noted week's BP measures I'd taken, weighed me and good conversation.
• Reasonable timekeeping. Courteous, helpful nurse, took time to understand my history and update.
• Responses very welcoming surgery clean lovely atmosphere the nurse l see was absolutely fantastic kind caring friendly best doctor l have ever been to
• Saw Emily for blood though it does not matter who I see or why it is always excellent service
• Seen ahead of time, nurse friendly and knowledgeable as well as skilful. Pleasant experience.
• Seen on time and no long wait
• Seen on time, and the nurse was very pleasant.
• Seen on time, nurse friendly and quick. Probably should have given 1 as a response.
• Seen on time.
• Seen promptly, lovely nurse, social distancing in waiting room
• Service at the surgery is always first class. Even during the pandemic and since, I have felt that the service was personal, caring, and transparent.
• Shirley is excellent. Give her a raise.
• Shirley was very professional, polite and welcoming. She told me everything l wanted to know.
• Short wait but friendly efficient service.
• Short wait efficient service
• Short waiting room time. Doctor Imogen a very nice doctor to have a consultation with, very pleasant, took time to listen and dealt with my concerns. Goo
• Staff always friendly and efficient.
• Staff are always patient and friendly. Appt was on time
• Surgery provides a good service.
• Swift caring attention.
• Swift efficient friendly
• Terrific service as always. Friendly, helpful, and always professional.
• Thank you for the -- Prompt and courteous attention. The surgery is a credit to the NHS.
• The nurse was kind and friendly and nothing was too much trouble refreshing when you're nearly80!!!
• The appointment was prompt, the doctor explained the reasons for my symptoms perfectly and gave me good advice about the way forward, the receptionist wa
• The doctor spent time discussing each of my issues and has prescribed a way forward
• The doctor took time to explain my problems and worry's. I came out feeling a lot calmer and more reassured
• The Dr I saw was lovely, very reassuring but thorough.
• The locum doctor took time to listen to my problem and was extremely helpful
• The nurse I saw today Lucy was amazing I was so nervous having my coil out but it was over in seconds.
• The nurse took blood, didn’t even feel the needle go in, no rush, explained things to me, really good experience.
• The nurse was fabulous so helpful, and kind went beyond what she had to do we are really lucky to have this surgery.
• The nurse was lovely and very helpful
• The nurse was really nice very friendly and very professional. Didn't rush me great surgery.
• The nurse was very helpful, adding an extra test to my blood test
• The nurse was very pleasant, calm, and informative, although it was quite cold in the Surgery whilst waiting.
• The nurse was very professional and put me at ease explained everything very well also a a very kind person
• The nurse was well prepared, able to address questions, flexible and friendly.
• The phone call came later, and it was very good. Thank you.
• The service and information given were very good and helpful to me
• The staff are great and the nurse I saw is always happy and friendly
• The staff are very pleasant and look after us well
• The surgery is very good the service is excellent
• The whole procedure was explained. The doctor was very gentle.
• There was nothing to make me say otherwise
• This was my overall answer to my experience, which had been requested. I could not be any briefer. I am sorry if I have thrown the computer's off course.x
• Thorough process clearly explained.
• Timely friendly efficient
• Understanding
• Understanding and Reassurance in care
• Usual good treatment
• Very easy to check in for my appointment and the staff were very friendly and helpful. The doctor was very helpful and thorough and polite
• Very efficient and friendly.
• Very efficient, kind, caring and patient.
• Very friendly and efficient
• Very friendly staff
• Very friendly staff detailed explanations
• Very good and swift
• Very happy
• Very happy with the treatment l get from Dr Blight and I’m grateful to the kind lady in the pharmacy who helped me with my prescription.
• Very helpful
• Very helpful and caring. In these difficult times, it's so much appreciated x thank you x
• Very helpful and friendly
• Very helpful and knowledgeable
• Very helpful and very polite thank you
• Very kind and professional Thankyou
• Very knowledgeable, understanding and very helpful.
• Very nice cheerful staff, no long waits, and quick results. Thank you.
• Very pleasant and efficient nurse.
• very professional and comprehensive
• Very professional and friendly manner
• Very professional and friendly staff who are all very caring. The appointment was on time
• Very professional and lovely calm manner
• Very prompt and no time wasted
• Very prompt, professional and courteous.
• Very understanding patient and good explanation thank you Dr lock
• Was a very good visit
• Was felt with polite and quickly and doctor was so nice
• Was made to feel comfortable and the nurse was amazing I felt nervous, and she knew but she was so lovely, and it helped
• Well looked after treated really well
• Well-managed surgery and responsive surgery
• You’re looking after me ??
• You’re still looking after me

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - October 2022

• A1 response, care, and attention from all staff, especially GP.
• Absolutely fantastic service. Thank you
• All good and an appointment with duty doctor giving peace of mind.
• All staff were helpful and efficient.
• Always helpful informative
• Always a warm welcome and very helpful
• Always efficient and friendly
• Always fantastic service
• Always good, friendly, and efficient.
• Always on time, lovely nurses
• Always pleasant and efficient
• Always polite, welcoming, helpful, and always with a smile -ace-
• Apart from a little miscommunication regarding a telephone appointment rather than a face to face my experience was 1
• Appointment punctual, friendly atmosphere, nurse very efficient and put me at ease
• Appointment at a convenient time in early evening. I didn't have to wait too long and staff very good.
• Appointment on time polite
• Appointment on time. Doctor listened and dealt with my issue. I didn't feel rushed.
• Appointment on time. Friendly and efficient nurse. Procedure carried out in appropriate manner.
• Appointment was for blood pressure and kidney function checks. Seen on time and procedures carried out, professionally friendly manner. First Class treatment
• Appointment was on time and friendly professional staff
• Appointment was on time, Dr was excellent in every way, could not have been better.
• Appointment was on time. Nurse was both efficient and friendly. The atmosphere in the surgery is both business like and yet you still feel like a real
• Arrived slightly early and seen earlier than appointment time - appreciated as it was for my young son. Lovely nurse, interacted really well with my son
• As always very friendly and helpful staff who are very efficient and caring.
• As before - friendly, helpful, and informative
• As before - friendly, informative, and caring
• As usual everything went smoothly staff as usual very good
• Asthma nurse very friendly and able to be on a level with my son to ensure that she got information from him and not just myself as a parent - empowering
• Because everyone did what they should have done and did it with a smile on their face, they usually do!
• because I there is always room for improvement
• Because I value the service that the NHS provides
• Been to Emma before -very gentle and considerate
• Blood test. Excellent example of getting blood from a stone.
• Both Emily and Shirley were fantastic.
• Both last Friday's appointment to remove a mole, and this morning's appointment with Emily to take bloods and remove stitches were 10/10. I'm very grateful.
• Both nurse and doctor very friendly and listened to me so all good
• Both nurse's excellent
• Called for routine BP check. Quickly in and out.
• Chloe listens, is always helpful & puts you at ease.
• Chloe was most helpful in giving me the results of my blood tests. She was very good in all other ways with advice. Thank you very much.
• Clear explanation of problem with options conveyed in a kind manner
• Completely efficient meeting
• Did not have to wait long, nurse was very good
• Doctor was thorough in her enquiries of my health and medication. Was most welcoming and helpful to me, in fact it was an absolute pleasure to meet her.
• Dr is always friendly and knowledgeable, surgery is always nice and clean and staff are always polite, friendly and helpful
• Dr Rygol very good, comprehensive history taking & exam. Arranged admission for me to SDAU at Truro hospital for further investigations
• Dr Robbins is a star
• Dr Sugrue explains everything and is very understanding and unhurried.
• Dr was excellent but I spoke to your surgery nearly 12 months ago ref ADHD diagnosis and associated stress and it's only now going through.
• Dr was helpful and understanding
• Dr was very professional
• Dr was very reassuring after recent heart tests. Good to have a face to face appointment, makes a world of difference. Thank you.
• Dr, understood my problem, tried to help me with the constant pain.
• Dr Lock made me feel very much at ease, and that my concerns were listened to, and actioned accordingly. Not a long wait for the appointment, either. Thank you
• Easy parking. Little waiting time. Pleasant nurse and I actually didn't feel the needle for blood test. Thank you
• Easy to book an appointment then very easy to tell them I was here and hardly waited was in and out in minutes
• Excellent service
• Efficient and attentive
• Efficient and friendly
• Efficient the nurse very friendly and chatty. Happy patient
• Emily was extremely efficient and informative
• Emily was kind and caring.
• Everyone at the practice is excellent- receptionist, pharmacy, nurses, and especially the doctors it's the best Doctors practice I have ever been fortuna
• Everything is well organised - didn't wait long for my appointment & was made very welcome by the receptionist
• Everything very satisfactory thank you
• Everything was fine
• Everything was well done as usual but I had to wait 20 minutes. In the event, it was unavoidable since a wheelchair had smashed-off a door jamb! Not your fault!
• Everything went smoothly.
• Excellent advice and caring attitude
• Excellent consultation with good outcome.
• Excellent nurse
• Excellent service - Smooth procedure professionally completed Thankyou
• Excellent service by Chloe, professional and friendly
• Excellent service well explained, and all questions answered. Perfect
• Excellent service. Appointment on time and requirements dealt with quickly and efficiently
• Excellent straight to the point talk and am very happy with the result
• Excellent surgery wonderful caring staff
• Fast and efficient service but took time to explain
• Felt listened to, much better face to face and positive advice and plan going forward
• Felt very comfortable and at ease during an anxiety inducing appointment
• Friendly & Efficient
• Friendly, reassuring and professional
• Friendly and efficient
• Friendly and reassuring staff
• Friendly efficient service
• Friendly efficient service thanks
• Friendly staff, only brief waiting time. Clear communication from staff
• Friendly, efficient, service, thank you
• Friendly, informative, caring and professional
• Friendly, knowledgeable, and supportive clinician. Useful text reminders for upcoming appointment.
• Friendly, professional, thoughtful service.
• Friendly, welcoming, and efficient, thank you
• From the reception to Dr Shatwell to the pharmacy I received excellent knowledge and service
• Gemma was happy, polite, professional, informative, and understanding. It was great to see Jack the trainee. I always support Marazion Surgery in giving
• Given thorough assessment and exercises to do.
• Good customer service
• Good service friendly and nice
• Good to hear the diagnosis
• Great doctors
• Great service all round
• Great service although my appointment was slightly late the Dr I saw was very apologetic which I appreciate
• Had to wait ten minutes but service was professional and caring
• Helpful and friendly nurse
• Helpful friendly and informative
• Helpful, kind always polite and with a nice smile.
• I attempted multiple times over two weeks to arrange a very brief call with a GP before my health check at 17:50 yesterday. My own wife, who is a GP, tol
• I felt rushed, I was unsure whether I had heart burn (acid) or indigestion - the nurse seemed frustrated that I didn't know the difference.
• I found the nurse very professional, pleasant, and cheerful.
• I found this consultation to be very useful. A scheduled review allows you to look at the bigger picture and to consider your general health rather than
• I gave 1 because I never get any bad Service except being forgotten, it was A Great Service. Michelle was a Very nice Lady.
• I had to cancel my appointment as I wasn't well
• I had to give blood for tests. I’m not good with needles but the nurses could not have been better .I think I'm no longer worried after their perfect care .
• I have always had good service at Marazion, and the dedicated staff are brilliant.
• I have been a patient at your surgery for approximately 20 years or more and I have never had anything to complain about.
• I like the atmosphere & the Staff
• I need a new phone
• I saw a doctor and did
• I saw Shirley for blood pressure tests both sitting and standing. As always, she was very pleasant and efficient
• I understood 1 meant very good. What more do you want?
• I was listened to.
• I was met by a friendly nurse who made me feel very at ease for my appointment today whilst being very professional and informative
• I was once again so impressed with all aspects of my appointment. I was seen on time and the nurse was welcoming and put me at ease. The procedure was do
• I was seen on time and the test was done well by a pleasant young lady.
• I was seen on time by a very friendly Nurse. When a problem appeared, the nurse spoke to the Doctor and action was taken. Thank you
• I was seen straight away by a friendly nurse who arranged for the extra blood test that I asked for. The receptionist quickly let me know the progress of
• I went in on time, the nurse was ready for me, she was polite and dealt with my blood test professionally and easily.
• If I have been given the wrong results, and the consequences of that information, if left unaddressed effects my health, work and general well being. I
• It was nice to see old staff
• Kind and considerate nurse.
• Knowledgeable, friendly, efficient,
• Laura was lovely and very good at her job. Not good with needles but at ease with her.
• Lovely caring nurse perfect
• Lovely nurse - took me in early, checked with GP which bloods required & very competent
• Lovely nurse who explained everything to me clearly, no delay in appointment time too
• Lovely nurse, however was not able to pre book an appointment to see the doctor, no appointment available, first thing on a Monday?
• Lovely nurse. Concerned about my BP and explaining I need to have a monitor. Then went to have my Covid and flu jabs. Again very kind friendly staff.
• Marked as a 2 due to waiting time otherwise would have been a 1. Nurse Chloe great.
• Mrs Gendall was lovely and talked all my procedure through, made me feel comfortable and relaxed, very professional and friendly. I had an evening appo
• Mrs Gendall was very nice, very professional, explained everything and put you at ease .
• Ms Corin was professional, on time, and explained everything to me and answered any questions. Excellent
• My appointment was on time & the nurse who treated me was friendly very efficient & reassuring thank you
• My appointment with Chloe was very good, she is always very pleasant and understanding and explains things so I am able to understand.
• My reason for my appointment was explained to me very clearly. The doctor was very thorough.
• Never had any problems with doctors or nurses there all good
• Nice to see a happy smiley nurse doing a wonderful job.
• No appreciable delay to appointment time, excellent doctor service.
• Not as smooth as using.
• Nothing wrong with the actual appointment - just a bit of a wait to get in to it.
• Nurse Gendall. Very professional and helpful. Lovely lady.
• Nurse Hatton was very friendly and efficient
• Nurse was friendly, on time, had access to medical record and gave good feedback.
• Nurse was polite and efficient
• Nurse was very accommodating.
• Nurse/HCA was lovely, on time and very child friendly. Well done xx
• Nurses and Doctors do a great job. They deserve a payrise.
• On time and caring
• On time and caring
• On time and very friendly nurse with a professional approach
• On time appointment and all issues addressed in detail. Did not feel at all rushed
• On time considerate and efficient
• On time Polite and efficient
• On time polite and efficient
• Overall, I chose 2 and was pleased with the result
• Perfect
• Physio great, dispensary very helpful.
• Pleasant, efficient, and friendly staff, hardly any wait time and great communication between staff members.
• Polite and efficient manner.
• Polite and professional
• Practice Nurse was excellent as always
• Professional and efficient young lady delt with me
• Professional and friendly service
• Professional, kind, and appointment on time.
• Professional, reassuring,
• Prompt and friendly great
• Prompt service. Easy pain free blood test. Kind staff
• Prompt, efficient and friendly
• Provided with all required information
• Punctual, pleasant lady and informative.
• Quick & pleasant nurses
• Quick and efficient service
• Quick service and lovely nurse
• Quick, easy. Later evening.
• Quick, efficient and courteous appointment, well done. Thank you for being a great surgery.
• Ran out of flu vaccine even though our appointment was booked well in advance. Then couldn't book two Covid jabs for myself and husband, I don't drive, i
• Real care and attention. Definite valuable work behind the scenes. Medically very helpful.
• Really helpful on reception with my questions and extremely pleasant nurses when being seen.
• Really nice doctor didn't rush me listened to what I had to say. lovely receptionist very helpful .
• Really quick and efficient, and really nice people.
• Really warm and welcoming nurse for whom nothing was too much trouble!
• Receptionist was very helpful. Despite me being unable to see asthma nurse because Dr Blights appointment ran late, she was lovely. Dr Blight is a wonder
• Running to time and Emily Fayer was brilliant
• Seen on time
• Seen on time, nurse was very helpful and polite. All good.
• Seen on time, nurse welcoming and considerate. Receptionist thorough and polite
• Seen on time.
• Seen on time. Problem discussed and referred to the doctor. Appointment today. All went smoothly.
• Seen promptly and nurse very friendly.
• Seen quickly, efficient and friendly nurse
• Service always efficient and pleasant an overall good service
• Service received from both the diabetics nurse and the reception staff was excellent and being professional beyond reproach.
• Smooth, friendly efficient service.
• Such a friendly greeting by the nurse and great suggestions going forwards
• The appointment was on time and the nurse was very efficient
• The appointment was on time, I felt comfortable, the nurse was very nice, helpful and informative. Very good service.
• The appointment was on time. The nurse was prepared for it. She was knowledgeable and helpful.
• The assistant practitioner was well prepared and professional. She explained the procedure clearly and exhibited empathy with the patient.
• The Doctor and Nurse were very good at their job.
• The Doctor explained things to me and took the time to listen to my concerns. She showed compassion which was very kind.
• The doctor was fantastic his name was Simon. Thankyou
• The doctor was pleasant& inform to me of my health problems
• The doctor was very helpful about my problems, but no progress was made re my feeling of constant fatigue
• The Dr listened and recognised there was an issue. Not much empathy was shown. For someone with a chronic condition this is disappointing.
• The GP Suzanne was fantastic this morning. Very caring. Explained everything properly. I would give a 10/10. Lovely lady. Thanks.
• The nurse I saw was quick, efficient, and very helpful
• The nurse made me comfortable, and she was professional with her work
• The nurse was pleasant, efficient, and competent.
• The nurse was very good at what she does, she took my blood without me even realising she'd put the needle in - that's a first in my experience, she was
• The nurse was very good with both her job and the giving of information relating to what was going on. Top marks from me.
• The physio was thorough
• The practice received a letter from clinical oncology relating to my treatment but took no action. I had to chase for an appointment and when I attended
• The staff are always helpful, friendly, and professional
• This is my new Doctors Surgery, and everyone is so pleasant and helpful
• Today was quick and easy!
• Very attentive and detailed with examination and explanation.
• Very efficient in my last visit.
• Very efficient, friendly, helpful staff.
• Very efficient. Pleased to get my flu jab at the same time.
• Very friendly doctor and helpful
• Very friendly, and found my difficult veins straight away,
• Very friendly, professional, caring, put me at ease. Gave all information. Never rushed the appointment. Outstanding service
• Very good
• Very happy with Dr Robbins.
• Very helpful
• Very helpful and informative and put me at ease straightaway
• Very helpful and knowledgeable.
• Very helpful receptionist, very happy thank you
• Very helpful, professional, and friendly team
• Very helpful, thorough, professional, explained clearly
• Very informative and helpful and you can tell they care
• Very kind & considerate, always puts me at ease... Laura when she took bloods.
• Very knowledgeable and helpful
• Very nice nurse and very accommodating
• Very nice nurse. Explaining procedures and equipment. Felt at ease.
• Very pleasant nurse and in time, great service.
• Very pleasant nurse and not long to wait, all good
• Very pleased felt listened too.
• Very quick and well organized
• Very quick, very friendly.
• Was seen early had a full and instructive conversation regarding ongoing treatment. Fully satisfied with service delivered
• Was seen just over 5 mins past the appt time which was great, and all done quickly and efficiently
• Welcoming and efficient.
• Well organised and good customer service skills
• Went into nurse on time, pleasant and professional
• You’re lucky did that one, hate having giving feedback on everything all the time. Marazion surgery is very good on the ball with appointment.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - September 2022

In September 2022 we had a total of 443 responses; 98% (435) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.  You told us:

  • A nice doctor, explained things to me reassured me and would be happy to see him again, always a good team
  • A very informative and professional experience.
  • A very short wait (1minute) GP & nurse very pleasant & treatment very good.
  • All brilliant as always thank you
  • All good except appointment running 20 minutes late
  • All so efficient and organised
  • Although the Dr I should have seen hadn't turned up, I saw Dr Robbins, which was a bonus.
  • Always an excellent service.
  • Always caring, polite and professional.
  • Always fantastic
  • Always kind and efficient, lucky to have such a great surgery
  • Always made to feel safe and validated. Mental and physical health listened too.
  • Always very welcoming, friendly, drs listen and make time to hear what you're telling them. They make you feel comfortable and for that I'm so grateful.
  • Always welcoming
  • Amazing care taken to make me feel at ease
  • Amazing service from all at Marazion service
  • Answered my questions friendly manner
  • Appointment felt rushed and I felt like the doctor wasn't interested in listening to my concerns about my health issues.
  • Appointment on time, nurse was pleasant and efficient, gave information re follow-up.
  • Appointment on time. Receptionist also very helpful
  • Appointment on time. Felt relaxed with the doctor.
  • Appointment over 10 mins late
  • Appointment was on time, and she was efficient and friendly.
  • Appointment was on time and the nurse was very pleasant and efficient
  • Appointment was on time and very efficient done
  • Appointment was spot on time and the nurse was very professional and friendly
  • Appt was on time. Nurse was very friendly and welcoming and put my daughter at ease, whilst also being very efficient. Appreciated the effort with the ce…..
  • As always, surgery and personal are brilliant.
  • Attentive kind and efficient. Everything clearly explained
  • Because as always the surgery staff nurses and doctors always make me feel I'm important
  • Because good is good and very little is perfect -2
  • Because it was very good.
  • Because the practice is staffed by people who care
  • Because the service is always first class
  • Because the whole process was done in a very efficient manner. The nurse was delightful and I the appointment was on time, brilliant service
  • Because you always perform well in my opinion.
  • Because that's what I feel. The doctor and nurse are doing their best despite the turbulence.
  • Best reception team ever
  • Both the doctor and nurse were very professional and made me feel at ease and made sure I was ok at all times
  • Called on time, lovely professional explained everything, fitted me up and I was out in less than ten minutes - absolutely a plus treatment.
  • Can't fault the nurse or body mot I had
  • Chloe is amazing!
  • Chloe was friendly and put me at my ease; she was informative & understood my need to have things fully explained to make an informed choice. Very professional.
  • Considerate nurse
  • Considered and helpful advice and clear plan
  • Cos it was a good doc I saw who was very responsive and didn't dismiss my problems unlike a different surgery that didn't give a damn
  • Courteous efficient service but 10 min late for appointment
  • Dealt with issues, sensitively, respectfully and gave some good advice.
  • Didn't have to wait long, clinician was friendly and efficient.
  • Didn't have to wait. Friendly helpful nurse
  • Doctor and your nurse know what they are doing at the surgery.
  • Doctor gave me good advice and options on my condition was attentive and helpful
  • Doctor very friendly and informative. Gave me plenty of time to talk about issues. Thank you!
  • Doctor was great, dispenser was great, receptionist was good
  • Don't have to wait too long very friendly
  • Dr Blight very friendly explained everything put me at ease and reassuring
  • Dr Blight was very thorough and I felt listened to.
  • Dr Lock explained everything in great detail and answered any questions I had. Thank you
  • Dr Robbins. Super guy
  • Easy and convenient service for this sort of consultation
  • Easy and convenient.
  • Easy check in to appointment, clean waiting room, excellent staff who dealt with my toddler's immunisations brilliantly
  • Easy check on, seen on time, not rushed at appointment. Whether the appointment actually achieves anything remains to be seen.
  • Efficient
  • Efficient & polite service.
  • Efficient and friendly as always
  • Efficient and helpful staff.
  • Efficient and was referred to the dr on duty regarding a concern.
  • Efficient care from all, reception helpful to my needs and nurse considerate and caring
  • Efficient, capable and communicative.
  • Emily lovely as always in & out really quick.
  • Emily was as friendly and helpful as ever and though due the unbearable pain we could not proceed with the BP Monitor, she was very efficient in suggesting …..
  • Everyone very efficient.
  • Everything was so straight forward as soon as I entered the surgery & did not have to wait long for my appointment
  • excellent as always
  • Excellent customer service. Very friendly and helpful
  • Excellent explanation and care
  • Excellent nurse and very good at her job.
  • Excellent patient care
  • Excellent quick service
  • Excellent service
  • Excellent service on time and lovely nurse
  • Excellent surgery and facilities, staff always friendly and helpful
  • Excellent surgery and facilities, staff friendly and helpful
  • Exceptionally knowledgeable and attentive doctor
  • Extremely attentive, nice, warm, kind, friendly, experienced, knowledgeable
  • First class treatment given in a calm, assured and compassionate way.
  • Friendly and as helpful as she could be. Put me at ease.
  • Friendly and efficient.
  • friendly and informative
  • Friendly Efficient Comprehensive
  • Friendly efficient service thanks
  • Friendly, caring, helpful
  • Friendly, efficient, on time, all very pleasant as usual at Marazion Surgery.
  • Friendly, efficient, service
  • Friendly, efficient.  I have for the first time understood how to …...
  • Friendly, informative and caring
  • Friendly, informative and professional.
  • Friendly, kind, answered any questions I wanted to know. Helpful
  • Friendly, knowledgeable and gave good, clear advice on what to do and what the next step would be.
  • Friendly, polite, helpful and professional staff at each stage. From booking the appointment to checking in at reception and seeing the nurses for the vaccine
  • Friendly, professional staff who always put you at ease.
  • Friendly, prompt and efficient
  • Friendly, timely and effective. A great Surgery
  • Friendly.. Efficient.. Great service.. Keep up the good work
  • Gemma ( first contact physiotherapist) was knowledgeable and thorough. The appointment was ideal, and could not have been better.
  • Gentle and sympathetic treatment. 
  • Good experience only waited 10 minutes for appointment
  • Good service
  • Good swift service done with a smile.
  • Good timekeeping efficient blood sample taking
  • GP was knowledgeable, kind, caring & supportive & made me feel that she had time for me.
  • Great efficient and friendly service. Thanks!
  • Great nurse, quick and painless drawing of blood. Thanks.
  • Helpful, friendly, caring, kind and professional. Thankyou.
  • I arrived at the surgery, signed myself in for my 10am appt and was called in straight away without waiting. Appt went well.
  • I didn't have to wait a long time and I was in and out in no time
  • I found the 2 nurses i saw today friendly and helpful. I didn’t have to wear a mask. Easy opening doors prescription was delivered to me very quick as well.
  • I found the appointment very useful. Chloe is great at explaining the best way to use equipment and manage asthma. She provided a prescription for me to
  • I gave you a 1, very good, because the staff are always lovely
  • I had a positive visit to Dr Robbins who answered all of my questions and explained my results fully
  • I had an appointment at a convenient time and day. I didn't have to wait for very long once I arrived at the Surgery. My doctor was attentive, listened
  • I received a phone call from the surgery with an appointment, after the doctor had received a hospital letter. I saw Dr Davey who explained my options
  • I think the receptionists & staff are amazing & kind
  • I was seen fairly quickly although I can't understand why I had to wait for 10 minutes anyway as it was an early appointment with seemingly no one coming
  • I was seen in reasonable time and the test was competently and pleasantly done.
  • I was seen in reasonable time and the test was efficiently done by a pleasant young lady. No complaints.
  • I was seen promptly & treated in a professional, but friendly manner.
  • I was seen promptly and the nurse was friendly and efficient
  • I was seen promptly by the nurse
  • I was seen very quickly. It was explained about the vaccine I received and the jab was painless!
  • I was very anxious ringing for an appointment ..I know how busy you are. I was also concerned with my symptoms. The tel appt was given seamlessly and the gynae …
  • It is always a worthwhile
    Appointment with Chloe.
  • It was the usual combination of very friendly efficiency and care.
  • It was very good
  • Just excellent service. Emily very helpful. Also seen on time.
  • Knowledgeable GP, helpful determined to find solution. Could have done with more time. Then it would have been 1
  • Lovely nurse,
  • Lovely nurse she explained exactly what she was doing to my legs and I felt so much better for having the test done
  • Marazion surgery .as always looked after us .
  • Member of staff, listened, supportive and attentive, so different from previous appointment 2021
  • Michelle was friendly and efficient
  • Mrs Hatton deals with my husband who has advancing dementia with great patience, humour and professionalism
  • My son was booked in for his 16 week jabs. When we arrived we were told he wouldn't be able to have them as it was too soon
  • My visit to the Surgery was on time and dealt with in a professional manner. Thank you.
  • My visit today was quick easy the nurse kind and helpful and the receptionist was helpful too so THANK YOU
  • No complaints and very cheerful staff
  • No waiting, doctor listened to me, and nurse very good
  • No waiting, kind nurse and very efficient
  • Nurse Nicholls was great. Put me at ease and was very professional
  • Nurse was friendly and gave great advice
  • Nurse was very nice and helpful
  • Nurse was very pleasant and chatty put me at ease and dead on time thanks
  • Nurse was very professional and informative taking care and efficient
  • Nurse was very efficient and friendly
  • Nurse went above and beyond to make me feel comfortable
  • Nurse.  Was.  Great.
  • Nurses were really friendly and great with the kids, made them settle and feel at ease
  • Ok
  • On time, quick
  • On time and friendly staff, felt very comfortable
  • On time and very polite
  • On time Answered my questions
  • On time appointment courteous and friendly efficiency
  • On time appointment, kind reassuring attention from nurse who answered all questions and administered a painless procedure! Thank you
  • On time very friendly
  • On time, cheerful pleasant & efficient nurse!
  • On time, clean surgery, chatty and interested nurse
  • On time, courteous and helpful response, clear concise information on next steps for my problem. Thank you
  • On time, efficient and painless.
  • On time. Painless blood test. All v friendly and efficient.
  • Patient, professional staff and clear communication
  • Physio appointment, efficient good advice and helpful
  • Pleasant manner put at ease queries answered.
  • Pleasant nurse
  • Polite and efficient staff
  • Polite cheerful efficient and sense of humour. Answered queries.
  • Prescriptions were ready early and Shirley gave our pneumonia jabs painlessly!
  • Professional, helpful, on time
  • Prompt and helpful
  • Prompt and informative
  • Prompt caring efficient
  • Prompt friendly expert experience.  I also picked up medication from the pharmacy also an excellent ordering GC and delivery service. Excellent service
  • Prompt, professional and kind
  • Punctual, courteous and efficient
  • Quick and friendly and had notes referring to additional request.
  • Quick efficient and lovely professional staff
  • Quick visit. Lovely nurse.
  • Quick, efficient and pleasant experience
  • Quick, efficient, friendly.
  • Really good attitude from physio and useful advice
  • Remarkable care and kind attention.
  • Routine blood test and blood pressure check. All straightforward, on time and a nice nurse.
  • Satisfied.
  • Seen
  • Seen spot on time and very pleasant and efficient receptionist
  • Seen quickly and was able to go on from the nurse to speak to a doctor without having to go through the impossible task of making another appointment.
  • Seen quickly on time and nurse friendly and considerate
  • Seen quickly, nice staff
  • She was very good
  • Shirley always professional and understanding.
  • Staff are lovely and very professional, check-in was simple, I was called more or less on time and the procedure was clearly explained.
  • Surgery was clean and tidy. Staff were friendly and polite and the surgery was running on time
  • Talking to my own doctor .and being treated in a very calm and considerate way
  • The   nurse that did my blood test was friendly and efficient.
  • The appointment was on time
  • The appointment went very smoothly and satisfactorily.
  • The doctor I saw picked up on something on my notes.
  • The health care assistant was very pleasant, made me feel very comfortable and did her job with great expertise.
  • The lady that saw me today was very pleasant and know her job
  • The lady was lovely explained everything clearly and helped put my mind at rest
  • The nurse Chloe Gendall put me at ease and was so nice from the start, which is what you need when worried. She did her job professionally and kindly.
  • The nurse was friendly efficient & informative. A very positive experience
  • The nurse was great. Quick and quite painless. Always a Pleasure to attend. I should not say this. But I'm going to. Of all the surgeries I've ever b….
  • The nurse was intuitive, helpful and friendly. The nurse helped me
  • The Nurse was lovely she got on with taking my blood as I have done doing her job as she should have done
  • The Nurse was most helpful, appointment was on time.
  • The nurse was very communicative, and the appointment was very satisfactory
  • The nurse was very nice, very polite, good with the needle which is good for me as i don't like needles.
  • The nurse was very pleasant and helpful and nothing was too much trouble good at her job
  • The nurse was very welcoming and thorough. Gentle and no bruising.
  • The nurses are always kind and very helpful
  • The physio was lovely and I couldn’t fault. I took 1 point off for the patronising unnecessary notice about face masks near the entrance, saying they’re no….
  • The therapist was very thorough and had empathy - as have everyone I've dealt with at Marazion surgery. They're brilliant.
  • The visit was very good, that’s why i gave it 1
  • Timely, informative and efficient.
  • Very calm and sympathetic service
  • Very considering and accommodating helpful for the difficult situation I'm in
  • Very efficient.
  • Very efficient.
  • Very efficient and informative. Inspires confidence. Helpful
  • Very efficient service as always.
  • Very efficient service from booking appointment to being reviewed by friendly caring practice nurse Chloe today Very happy with the care I received
  • Very efficient, helpful and everyone had a smile even though it was busy.
  • Very friendly and competent staff who are also very helpful
  • Very friendly and efficient
  • Very friendly and efficient
  • Very friendly and helpful staff
  • Very friendly and helpful staff thanks
  • Very friendly staff
  • Very friendly, approachable, knowledgeable, helpful, courteous, respectful & smiling
  • Very good advice and guidance. Polite and friendly I couldn't ask for more.
  • Very good at her job and a lovely person
  • Very good customer care
  • Very good service, and very very pleasant
  • Very informative (gave exercises to do) and checked out the severity of my condition
  • Very kind, thorough appointment.
  • Very pleasant
  • Very pleasant nursing made me feel at ease and very professional
  • Very professional. Did not have to wait at all.
  • Very prompt and very pleasant.
  • Very quick in and out within 5 minutes the nurse was very friendly towards my son he left with a smile on his face and a sticker and certificate he's proud of
  • Very thorough consultation not rushed and very informative.
  • Very thorough, helpful and supportive nurse. Put on a new treatment to trial for a chronic condition.
  • Was a good appointment.
  • Was seen in time and received diagnosis with treatment - so very happy
  • Wasn't feeling too good but I was listened to, and things were sorted. Much appreciated.
  • Yeah very polite listen to me very understandable and I felt wanted that put it that way yeah that was it really excellent service thank you so much
  • Young lady was very pleasant
  • Your screen where patient s put date of birth in to confirm they are there for their appointment was not working that was only fault.

Thank you very much for taking the time to complete these slips.  We appreciate your support.

Friends & Family Test - August 2022

In August 2022 we had a total of 413 responses; 97% (402) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • All the staff at the surgery are helpful and do their very best for their patients.
  • All staff happy and helpful. GP very good, listened and sorted me out. Considering the strain the surgery and the NHS as a whole are under, I consider myself very lucky
  • All very friendly and helpful. Questions answered
  • Always a 1 so far, I have always been very happy with Marazion surgery
  • always excellent
  • Always on time with appointment. Very friendly and quick service.
  • Always pleasant staff, nothing’s too much trouble.
  • Always polite and helpful.
  • Appointment on time and Emily was brilliant
  • Appointment on time looked after very well by professional staf

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