Friends & Family Test Results

Friends & Family Test - November 2022

• A Great surgery and Pharmacy.
• A very pleasant and efficient practice nurse, top marks
• Absolutely first-class service and very polite and efficient
• Addressed my problem. But felt rushed and didn't seem very personable compared to years of other visits
• All the Dr’s, nurses and reception staff are fantastic !!
• All staff friendly and helpful
• always excellent
• Always excellent service, polite and helpful. X
• Always helpful
• Appointment exactly on time - very friendly nurse - bp check and blood test dealt with promptly and efficiently
• Appointment given within reasonable time scale of needing to see dr. Efficient system of collecting prescription at the surgery, efficient system of book
• Appointment on time friendly In and out no hassle
• Appointment on time and completed in a professional manner. Thank you.
• Appointment on time very pleasant and efficient
• Appointment on time, excellent staff
• Appointment on time - nurse polite &friendly - room clean
• Appointment running late through no fault of staff as broadband out. However, still increasingly difficult to make an on-going appointment to see a doctor
• Appointment time not met, had to wait 8 minutes, once seen promptly and efficiently dealt with.
• As always, a positive and friendly experience?
• As always just excellent treatment
• As previously said the receptionist wasn't very friendly. I had been stuck behind a big lorry so was literally a minute or two later, then the booking
• Aways pleasant receptionist plus kind an efficient nurse. An A Team!
• Because as usual very good and polite service.
• Because Chloe is Fantastic at Her Job. No problem with her at All. Love Marazion Surgery. Simply the Best.
• Because everyone at the surgery work as an extremely professional team and nothing is too much trouble, I feel both privileged and fortunate to be under
• Because I love the young receptionists & nurses at the surgery
• Because I received a friendly greeting on arrival. Helpful and efficient information and caring attention, in fact it was a delight. Thank you
• because once again I was treated with respect and pleasantly, thank you
• Because staff so friendly and efficient
• Because they were professional and informative
• Because we always get a good service throughout and never feel rushed even though they are very busy.
• Blood taken for tests. Procedure carried out very professionally.
• Booked on the screen when I arrived but it did not register that I had arrived. Waited an extra 10 mins before Nurse called to see if I had arrived
• Both Emily and Chloe are amazing!
• Care service by the doctor superb but would prefer not to have a 30 minute delay
• Cheerful helpful nurses
• Chloe is a lovely nurse, made you feel relaxed and talked you through procedure
• Chloe is an excellent nurse. Very caring & very thorough!
• Chloe is fantastic, easy to talk to and explains everything
• Chloe is very professional and caring.
• Chloe very thorough and attentive
• Chloe was excellent in every way. Thank you.
• Chloe was extremely kind, caring as well as highly skilled. She made me feel comfortable & that I was in safe/good hands - she was interested in me as a
• Chloe was kind and helpful
• Chloe was kind and professional.
• Chloe was very professional and made me feel much at ease. A great team at Marazion surgery, thank you
• Chloe your practice nurse was friendly, efficient and to the point and informative.
• Chosen this answer due to time waiting in waiting room before appointment. The nurse I saw (Michelle) was lovely
• Clearly listened to my concerns, had a pleasant manner, and escalated this quickly with a follow up appointment phoned through to me as soon as I got home.
• Competent and relaxed service.
• Doctor was very good. Explained results thoroughly.
• Dr Herdman is an outstanding GP. One of the best I've ever seen. Thanks
• Easy to confirm attendance at appointment, short wait to see nurse, efficient dispensary
• Efficient check in, minimal wait, efficient and friendly nurse
• Efficient, friendly, prompt
• Efficient, timely and a great nurse, well done and thank you.
• Emily is ace. On time, happy and can take blood like nobody else I've ever met. Thank you.
• Emily is always fantastic and reassuring. I always ask for her - it makes such a difference to see the same person each time
• Emily is always kind and caring. She takes the time needed to do whatever needs to be done and is very patient. She is always very helpful, knowledgeable
• Emily is an outstanding member of your staff. Extremely good at her job and you can have a laugh with her. Great appointment as always. Thanks
• Emily took my blood pressure and a sample. She answered all my questions and explained everything to me with kindness, and professionalism. Very impressive
• Emily was on time for my appointment she's always very happy and very good when taking my blood
• Emily was very good and caring, as was m
• Emma was very kind and efficient. Checking in was also straightforward
• Empathetic and professional manner.
• Everyone efficient and helpful.
• Everyone was really professional, but I needed to make another appointment in 3 weeks time and the computer appointments system is abysmal. It only allows appointments to be booked two weeks ahead.
• Everything is so efficient and organised.
• Excellent
• Excellent
• Excellent. Really good being able to see consultant locally in our own surgery and he was very thorough. Inspired confidence.
• Excellent advice given very reassuring
• Excellent as always can't imagine any better
• Excellent customer care, simple explanations
• Excellent prompt service nurse was lovely
• Excellent service
• Excellent service and very helpful
• Excellent service as always
• Excellent service as usual
• Excellent service nurse was brilliant
• Excellent service, friendly and efficient, thank you
• Excellent surgery, feel valued
• Excellent surgery, staff pleasant, helpful, and caring
• Excellent treatment from nurse
• Fantastic Appointment as usual. Emily is a lovely person and a credit to Marazion Surgery. Thanks.
• Fast and friendly
• Fast appointment, on time.
• Find all staff are friendly and respectful
• Friendly and efficient
• Friendly and knowledgeable staff, clean waiting area, always treated with dignity and respect.
• Friendly and very efficient service. Earlier appointment very helpful.
• Friendly and very helpful
• Friendly efficient service
• Friendly staff, no trouble getting appointments when needed.
• Friendly, knowledgeable. No faffing
• Friendly, quick service.
• Gemma showed full interest, I viewed both x-ray and MRI on screen, extremely helpful. She was very knowledgeable, informative, and helpful. Full marks...
• Gemma was excellent.
• Gemma was very efficient and well informed. Also a good listener
• Good
• Good treatment by a professional.
• Great and caring nurse
• Great service
• Had a blood pressure monitor fitted and it is not working properly
• Health care was lovely
• Helpful, cheerful attention to detail
• Highly knowledgeable and engaging physiotherapist. I would venture 'expert advice'.
• I always find the practice nurse to be really friendly and efficient
• I am a little confused why I wasn't offered oestrogen tablets and what do oestrogen do to help the menopause and why wasn't I offended a higher dose
• I arrived in time and wasn't kept waiting past my appointment time.
• I came in for a blood pressure test and a blood test I felt the nurse was very patient with me as I was agitated, and my blood pressure was high she was v
• I chose that because they all ways give very good service
• I didn’t feel a thing when my blood sample was taken, very quick & well done
• I feel that the Dr I saw spent the time with me and wasn't rushing me, even though he was late. As a whole I think you're all great and I'm never made to
• I got an appointment 1 week after first call and was seen on time. Physio was friendly, helpful, and clearly v competent. Gave logical and clear advice.
• I have been a patient at Marazion Surgery for 33 years and not once have I had any cause for complaint. Today no different. problem quickly identified and
• I have no complaints about Tracy who was a lovely lady, but I object to having to drive up to the Surgery for an appointment for a complaint I have ….
• I replied 1 for Very Good - because it was a very good consultation
• I saw Shirley the nurse who was more than helpful, absolutely perfect which is more than I can say for 1 member of staff front of house so to speak
• I thought Shirley Hatton was very thorough and asked a number of questions regarding my health and treatments I am receiving.
• I was seen on time and tested quickly and efficiently by a lovely lady.
• I was seen reasonably promptly, and the test was well done.
• I was seen straight away
• I was seen on time and the test was quickly and efficiently done.
• In my Opinion, Dr Paul Herdman is an Outstanding GP. I can't speak highly enough of him. He’s a massive asset to Marazion Surgery.
• It was a quick and easy appointment.
• It was so nice to not feel 'hurried' and I came away with a positive experience
• It was very good speaking to some one
• Lovely friendly nurse
• Lovely receptionist, Dr's and Nurses all very polite lovely surgery Thank you
• Lucy was lovely and very good at keeping everything low key
• Made me feel relaxed with something I felt really worried about, but all went well and feel so much better about my prolapse
• Marazion surgery only have wonderful practitioners. We are very lucky
• My answer already does this!!
• My appointment was bang on time
• My appointment was on time & very informative
• My first HRT appt was cancelled and I attended my second appt today at the Surgery and was advised there has been a mix up. Third appt scheduled for Wed
• My physiotherapist explained my diagnosis very clearly and gave me useful and realistic advice on how to help myself through exercises. I also didn't hav
• No wait and competent and friendly nurse
• No waiting and quick and helpful.
• No waiting time. Nurse very pleasant
• Not having had this procedure before, l was slightly uneasy. Not for long though, thanks to your nurse
• nothing too much trouble. brilliant!!
• Nurse was friendly, put me at ease and explained everything that she was doing during my visit.
• Nurse was lovely. Reception was super busy but dealing so patiently with everyone it was impressive.
• Nurse was very gentle and efficient
• Nurse was very nice
• Nurses was extremely friendly and helpful
• Obviously, he knew his stuff +was so caring +kind 2 my daughter who's problems were the reason why we went x
• On time and consideration
• On time and doctor listened and put my mind at rest
• On time and efficient and Friendly.
• On time and efficiently done
• On time and nurse was lovely
• On time and the nurse was lovely and quick at what she had to do
• On time no pain
• On time the nurse was lovely
• On time, efficient and helpful nurse
• On time, friendly and efficient nurse.
• On time, very pleasant and capable nurse.
• Once again I was treated with respect and no problem the young nurse was very good.
• People in the waiting room seemed to be waiting awhile today. There was a man waiting to go in before me. But my wait wasn't long.
• Physio seemed very knowledgeable and listened to what I had to say
• Pleasant and helpful
• Pleasant efficient professional
• Pleasant staff and always efficient.
• Procedure completed professionally and with care- thank you
• Professional and friendly
• Prompt appointment, friendly staff both in reception and in consulting room.
• Prompt efficient and friendly
• Quick and friendly
• Quick efficient friendly
• Quick, friendly, efficient.
• Really thorough blood tests, noted week's BP measures I'd taken, weighed me and good conversation.
• Reasonable timekeeping. Courteous, helpful nurse, took time to understand my history and update.
• Responses very welcoming surgery clean lovely atmosphere the nurse l see was absolutely fantastic kind caring friendly best doctor l have ever been to
• Saw Emily for blood though it does not matter who I see or why it is always excellent service
• Seen ahead of time, nurse friendly and knowledgeable as well as skilful. Pleasant experience.
• Seen on time and no long wait
• Seen on time, and the nurse was very pleasant.
• Seen on time, nurse friendly and quick. Probably should have given 1 as a response.
• Seen on time.
• Seen promptly, lovely nurse, social distancing in waiting room
• Service at the surgery is always first class. Even during the pandemic and since, I have felt that the service was personal, caring, and transparent.
• Shirley is excellent. Give her a raise.
• Shirley was very professional, polite and welcoming. She told me everything l wanted to know.
• Short wait but friendly efficient service.
• Short wait efficient service
• Short waiting room time. Doctor Imogen a very nice doctor to have a consultation with, very pleasant, took time to listen and dealt with my concerns. Goo
• Staff always friendly and efficient.
• Staff are always patient and friendly. Appt was on time
• Surgery provides a good service.
• Swift caring attention.
• Swift efficient friendly
• Terrific service as always. Friendly, helpful, and always professional.
• Thank you for the -- Prompt and courteous attention. The surgery is a credit to the NHS.
• The nurse was kind and friendly and nothing was too much trouble refreshing when you're nearly80!!!
• The appointment was prompt, the doctor explained the reasons for my symptoms perfectly and gave me good advice about the way forward, the receptionist wa
• The doctor spent time discussing each of my issues and has prescribed a way forward
• The doctor took time to explain my problems and worry's. I came out feeling a lot calmer and more reassured
• The Dr I saw was lovely, very reassuring but thorough.
• The locum doctor took time to listen to my problem and was extremely helpful
• The nurse I saw today Lucy was amazing I was so nervous having my coil out but it was over in seconds.
• The nurse took blood, didn’t even feel the needle go in, no rush, explained things to me, really good experience.
• The nurse was fabulous so helpful, and kind went beyond what she had to do we are really lucky to have this surgery.
• The nurse was lovely and very helpful
• The nurse was really nice very friendly and very professional. Didn't rush me great surgery.
• The nurse was very helpful, adding an extra test to my blood test
• The nurse was very pleasant, calm, and informative, although it was quite cold in the Surgery whilst waiting.
• The nurse was very professional and put me at ease explained everything very well also a a very kind person
• The nurse was well prepared, able to address questions, flexible and friendly.
• The phone call came later, and it was very good. Thank you.
• The service and information given were very good and helpful to me
• The staff are great and the nurse I saw is always happy and friendly
• The staff are very pleasant and look after us well
• The surgery is very good the service is excellent
• The whole procedure was explained. The doctor was very gentle.
• There was nothing to make me say otherwise
• This was my overall answer to my experience, which had been requested. I could not be any briefer. I am sorry if I have thrown the computer's off course.x
• Thorough process clearly explained.
• Timely friendly efficient
• Understanding
• Understanding and Reassurance in care
• Usual good treatment
• Very easy to check in for my appointment and the staff were very friendly and helpful. The doctor was very helpful and thorough and polite
• Very efficient and friendly.
• Very efficient, kind, caring and patient.
• Very friendly and efficient
• Very friendly staff
• Very friendly staff detailed explanations
• Very good and swift
• Very happy
• Very happy with the treatment l get from Dr Blight and I’m grateful to the kind lady in the pharmacy who helped me with my prescription.
• Very helpful
• Very helpful and caring. In these difficult times, it's so much appreciated x thank you x
• Very helpful and friendly
• Very helpful and knowledgeable
• Very helpful and very polite thank you
• Very kind and professional Thankyou
• Very knowledgeable, understanding and very helpful.
• Very nice cheerful staff, no long waits, and quick results. Thank you.
• Very pleasant and efficient nurse.
• very professional and comprehensive
• Very professional and friendly manner
• Very professional and friendly staff who are all very caring. The appointment was on time
• Very professional and lovely calm manner
• Very prompt and no time wasted
• Very prompt, professional and courteous.
• Very understanding patient and good explanation thank you Dr lock
• Was a very good visit
• Was felt with polite and quickly and doctor was so nice
• Was made to feel comfortable and the nurse was amazing I felt nervous, and she knew but she was so lovely, and it helped
• Well looked after treated really well
• Well-managed surgery and responsive surgery
• You’re looking after me ??
• You’re still looking after me

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - October 2022

• A1 response, care, and attention from all staff, especially GP.
• Absolutely fantastic service. Thank you
• All good and an appointment with duty doctor giving peace of mind.
• All staff were helpful and efficient.
• Always helpful informative
• Always a warm welcome and very helpful
• Always efficient and friendly
• Always fantastic service
• Always good, friendly, and efficient.
• Always on time, lovely nurses
• Always pleasant and efficient
• Always polite, welcoming, helpful, and always with a smile -ace-
• Apart from a little miscommunication regarding a telephone appointment rather than a face to face my experience was 1
• Appointment punctual, friendly atmosphere, nurse very efficient and put me at ease
• Appointment at a convenient time in early evening. I didn't have to wait too long and staff very good.
• Appointment on time polite
• Appointment on time. Doctor listened and dealt with my issue. I didn't feel rushed.
• Appointment on time. Friendly and efficient nurse. Procedure carried out in appropriate manner.
• Appointment was for blood pressure and kidney function checks. Seen on time and procedures carried out, professionally friendly manner. First Class treatment
• Appointment was on time and friendly professional staff
• Appointment was on time, Dr was excellent in every way, could not have been better.
• Appointment was on time. Nurse was both efficient and friendly. The atmosphere in the surgery is both business like and yet you still feel like a real
• Arrived slightly early and seen earlier than appointment time - appreciated as it was for my young son. Lovely nurse, interacted really well with my son
• As always very friendly and helpful staff who are very efficient and caring.
• As before - friendly, helpful, and informative
• As before - friendly, informative, and caring
• As usual everything went smoothly staff as usual very good
• Asthma nurse very friendly and able to be on a level with my son to ensure that she got information from him and not just myself as a parent - empowering
• Because everyone did what they should have done and did it with a smile on their face, they usually do!
• because I there is always room for improvement
• Because I value the service that the NHS provides
• Been to Emma before -very gentle and considerate
• Blood test. Excellent example of getting blood from a stone.
• Both Emily and Shirley were fantastic.
• Both last Friday's appointment to remove a mole, and this morning's appointment with Emily to take bloods and remove stitches were 10/10. I'm very grateful.
• Both nurse and doctor very friendly and listened to me so all good
• Both nurse's excellent
• Called for routine BP check. Quickly in and out.
• Chloe listens, is always helpful & puts you at ease.
• Chloe was most helpful in giving me the results of my blood tests. She was very good in all other ways with advice. Thank you very much.
• Clear explanation of problem with options conveyed in a kind manner
• Completely efficient meeting
• Did not have to wait long, nurse was very good
• Doctor was thorough in her enquiries of my health and medication. Was most welcoming and helpful to me, in fact it was an absolute pleasure to meet her.
• Dr is always friendly and knowledgeable, surgery is always nice and clean and staff are always polite, friendly and helpful
• Dr Rygol very good, comprehensive history taking & exam. Arranged admission for me to SDAU at Truro hospital for further investigations
• Dr Robbins is a star
• Dr Sugrue explains everything and is very understanding and unhurried.
• Dr was excellent but I spoke to your surgery nearly 12 months ago ref ADHD diagnosis and associated stress and it's only now going through.
• Dr was helpful and understanding
• Dr was very professional
• Dr was very reassuring after recent heart tests. Good to have a face to face appointment, makes a world of difference. Thank you.
• Dr, understood my problem, tried to help me with the constant pain.
• Dr Lock made me feel very much at ease, and that my concerns were listened to, and actioned accordingly. Not a long wait for the appointment, either. Thank you
• Easy parking. Little waiting time. Pleasant nurse and I actually didn't feel the needle for blood test. Thank you
• Easy to book an appointment then very easy to tell them I was here and hardly waited was in and out in minutes
• Excellent service
• Efficient and attentive
• Efficient and friendly
• Efficient the nurse very friendly and chatty. Happy patient
• Emily was extremely efficient and informative
• Emily was kind and caring.
• Everyone at the practice is excellent- receptionist, pharmacy, nurses, and especially the doctors it's the best Doctors practice I have ever been fortuna
• Everything is well organised - didn't wait long for my appointment & was made very welcome by the receptionist
• Everything very satisfactory thank you
• Everything was fine
• Everything was well done as usual but I had to wait 20 minutes. In the event, it was unavoidable since a wheelchair had smashed-off a door jamb! Not your fault!
• Everything went smoothly.
• Excellent advice and caring attitude
• Excellent consultation with good outcome.
• Excellent nurse
• Excellent service - Smooth procedure professionally completed Thankyou
• Excellent service by Chloe, professional and friendly
• Excellent service well explained, and all questions answered. Perfect
• Excellent service. Appointment on time and requirements dealt with quickly and efficiently
• Excellent straight to the point talk and am very happy with the result
• Excellent surgery wonderful caring staff
• Fast and efficient service but took time to explain
• Felt listened to, much better face to face and positive advice and plan going forward
• Felt very comfortable and at ease during an anxiety inducing appointment
• Friendly & Efficient
• Friendly, reassuring and professional
• Friendly and efficient
• Friendly and reassuring staff
• Friendly efficient service
• Friendly efficient service thanks
• Friendly staff, only brief waiting time. Clear communication from staff
• Friendly, efficient, service, thank you
• Friendly, informative, caring and professional
• Friendly, knowledgeable, and supportive clinician. Useful text reminders for upcoming appointment.
• Friendly, professional, thoughtful service.
• Friendly, welcoming, and efficient, thank you
• From the reception to Dr Shatwell to the pharmacy I received excellent knowledge and service
• Gemma was happy, polite, professional, informative, and understanding. It was great to see Jack the trainee. I always support Marazion Surgery in giving
• Given thorough assessment and exercises to do.
• Good customer service
• Good service friendly and nice
• Good to hear the diagnosis
• Great doctors
• Great service all round
• Great service although my appointment was slightly late the Dr I saw was very apologetic which I appreciate
• Had to wait ten minutes but service was professional and caring
• Helpful and friendly nurse
• Helpful friendly and informative
• Helpful, kind always polite and with a nice smile.
• I attempted multiple times over two weeks to arrange a very brief call with a GP before my health check at 17:50 yesterday. My own wife, who is a GP, tol
• I felt rushed, I was unsure whether I had heart burn (acid) or indigestion - the nurse seemed frustrated that I didn't know the difference.
• I found the nurse very professional, pleasant, and cheerful.
• I found this consultation to be very useful. A scheduled review allows you to look at the bigger picture and to consider your general health rather than
• I gave 1 because I never get any bad Service except being forgotten, it was A Great Service. Michelle was a Very nice Lady.
• I had to cancel my appointment as I wasn't well
• I had to give blood for tests. I’m not good with needles but the nurses could not have been better .I think I'm no longer worried after their perfect care .
• I have always had good service at Marazion, and the dedicated staff are brilliant.
• I have been a patient at your surgery for approximately 20 years or more and I have never had anything to complain about.
• I like the atmosphere & the Staff
• I need a new phone
• I saw a doctor and did
• I saw Shirley for blood pressure tests both sitting and standing. As always, she was very pleasant and efficient
• I understood 1 meant very good. What more do you want?
• I was listened to.
• I was met by a friendly nurse who made me feel very at ease for my appointment today whilst being very professional and informative
• I was once again so impressed with all aspects of my appointment. I was seen on time and the nurse was welcoming and put me at ease. The procedure was do
• I was seen on time and the test was done well by a pleasant young lady.
• I was seen on time by a very friendly Nurse. When a problem appeared, the nurse spoke to the Doctor and action was taken. Thank you
• I was seen straight away by a friendly nurse who arranged for the extra blood test that I asked for. The receptionist quickly let me know the progress of
• I went in on time, the nurse was ready for me, she was polite and dealt with my blood test professionally and easily.
• If I have been given the wrong results, and the consequences of that information, if left unaddressed effects my health, work and general well being. I
• It was nice to see old staff
• Kind and considerate nurse.
• Knowledgeable, friendly, efficient,
• Laura was lovely and very good at her job. Not good with needles but at ease with her.
• Lovely caring nurse perfect
• Lovely nurse - took me in early, checked with GP which bloods required & very competent
• Lovely nurse who explained everything to me clearly, no delay in appointment time too
• Lovely nurse, however was not able to pre book an appointment to see the doctor, no appointment available, first thing on a Monday?
• Lovely nurse. Concerned about my BP and explaining I need to have a monitor. Then went to have my Covid and flu jabs. Again very kind friendly staff.
• Marked as a 2 due to waiting time otherwise would have been a 1. Nurse Chloe great.
• Mrs Gendall was lovely and talked all my procedure through, made me feel comfortable and relaxed, very professional and friendly. I had an evening appo
• Mrs Gendall was very nice, very professional, explained everything and put you at ease .
• Ms Corin was professional, on time, and explained everything to me and answered any questions. Excellent
• My appointment was on time & the nurse who treated me was friendly very efficient & reassuring thank you
• My appointment with Chloe was very good, she is always very pleasant and understanding and explains things so I am able to understand.
• My reason for my appointment was explained to me very clearly. The doctor was very thorough.
• Never had any problems with doctors or nurses there all good
• Nice to see a happy smiley nurse doing a wonderful job.
• No appreciable delay to appointment time, excellent doctor service.
• Not as smooth as using.
• Nothing wrong with the actual appointment - just a bit of a wait to get in to it.
• Nurse Gendall. Very professional and helpful. Lovely lady.
• Nurse Hatton was very friendly and efficient
• Nurse was friendly, on time, had access to medical record and gave good feedback.
• Nurse was polite and efficient
• Nurse was very accommodating.
• Nurse/HCA was lovely, on time and very child friendly. Well done xx
• Nurses and Doctors do a great job. They deserve a payrise.
• On time and caring
• On time and caring
• On time and very friendly nurse with a professional approach
• On time appointment and all issues addressed in detail. Did not feel at all rushed
• On time considerate and efficient
• On time Polite and efficient
• On time polite and efficient
• Overall, I chose 2 and was pleased with the result
• Perfect
• Physio great, dispensary very helpful.
• Pleasant, efficient, and friendly staff, hardly any wait time and great communication between staff members.
• Polite and efficient manner.
• Polite and professional
• Practice Nurse was excellent as always
• Professional and efficient young lady delt with me
• Professional and friendly service
• Professional, kind, and appointment on time.
• Professional, reassuring,
• Prompt and friendly great
• Prompt service. Easy pain free blood test. Kind staff
• Prompt, efficient and friendly
• Provided with all required information
• Punctual, pleasant lady and informative.
• Quick & pleasant nurses
• Quick and efficient service
• Quick service and lovely nurse
• Quick, easy. Later evening.
• Quick, efficient and courteous appointment, well done. Thank you for being a great surgery.
• Ran out of flu vaccine even though our appointment was booked well in advance. Then couldn't book two Covid jabs for myself and husband, I don't drive, i
• Real care and attention. Definite valuable work behind the scenes. Medically very helpful.
• Really helpful on reception with my questions and extremely pleasant nurses when being seen.
• Really nice doctor didn't rush me listened to what I had to say. lovely receptionist very helpful .
• Really quick and efficient, and really nice people.
• Really warm and welcoming nurse for whom nothing was too much trouble!
• Receptionist was very helpful. Despite me being unable to see asthma nurse because Dr Blights appointment ran late, she was lovely. Dr Blight is a wonder
• Running to time and Emily Fayer was brilliant
• Seen on time
• Seen on time, nurse was very helpful and polite. All good.
• Seen on time, nurse welcoming and considerate. Receptionist thorough and polite
• Seen on time.
• Seen on time. Problem discussed and referred to the doctor. Appointment today. All went smoothly.
• Seen promptly and nurse very friendly.
• Seen quickly, efficient and friendly nurse
• Service always efficient and pleasant an overall good service
• Service received from both the diabetics nurse and the reception staff was excellent and being professional beyond reproach.
• Smooth, friendly efficient service.
• Such a friendly greeting by the nurse and great suggestions going forwards
• The appointment was on time and the nurse was very efficient
• The appointment was on time, I felt comfortable, the nurse was very nice, helpful and informative. Very good service.
• The appointment was on time. The nurse was prepared for it. She was knowledgeable and helpful.
• The assistant practitioner was well prepared and professional. She explained the procedure clearly and exhibited empathy with the patient.
• The Doctor and Nurse were very good at their job.
• The Doctor explained things to me and took the time to listen to my concerns. She showed compassion which was very kind.
• The doctor was fantastic his name was Simon. Thankyou
• The doctor was pleasant& inform to me of my health problems
• The doctor was very helpful about my problems, but no progress was made re my feeling of constant fatigue
• The Dr listened and recognised there was an issue. Not much empathy was shown. For someone with a chronic condition this is disappointing.
• The GP Suzanne was fantastic this morning. Very caring. Explained everything properly. I would give a 10/10. Lovely lady. Thanks.
• The nurse I saw was quick, efficient, and very helpful
• The nurse made me comfortable, and she was professional with her work
• The nurse was pleasant, efficient, and competent.
• The nurse was very good at what she does, she took my blood without me even realising she'd put the needle in - that's a first in my experience, she was
• The nurse was very good with both her job and the giving of information relating to what was going on. Top marks from me.
• The physio was thorough
• The practice received a letter from clinical oncology relating to my treatment but took no action. I had to chase for an appointment and when I attended
• The staff are always helpful, friendly, and professional
• This is my new Doctors Surgery, and everyone is so pleasant and helpful
• Today was quick and easy!
• Very attentive and detailed with examination and explanation.
• Very efficient in my last visit.
• Very efficient, friendly, helpful staff.
• Very efficient. Pleased to get my flu jab at the same time.
• Very friendly doctor and helpful
• Very friendly, and found my difficult veins straight away,
• Very friendly, professional, caring, put me at ease. Gave all information. Never rushed the appointment. Outstanding service
• Very good
• Very happy with Dr Robbins.
• Very helpful
• Very helpful and informative and put me at ease straightaway
• Very helpful and knowledgeable.
• Very helpful receptionist, very happy thank you
• Very helpful, professional, and friendly team
• Very helpful, thorough, professional, explained clearly
• Very informative and helpful and you can tell they care
• Very kind & considerate, always puts me at ease... Laura when she took bloods.
• Very knowledgeable and helpful
• Very nice nurse and very accommodating
• Very nice nurse. Explaining procedures and equipment. Felt at ease.
• Very pleasant nurse and in time, great service.
• Very pleasant nurse and not long to wait, all good
• Very pleased felt listened too.
• Very quick and well organized
• Very quick, very friendly.
• Was seen early had a full and instructive conversation regarding ongoing treatment. Fully satisfied with service delivered
• Was seen just over 5 mins past the appt time which was great, and all done quickly and efficiently
• Welcoming and efficient.
• Well organised and good customer service skills
• Went into nurse on time, pleasant and professional
• You’re lucky did that one, hate having giving feedback on everything all the time. Marazion surgery is very good on the ball with appointment.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - September 2022

In September 2022 we had a total of 443 responses; 98% (435) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.  You told us:

• A nice doctor, explained things to me reassured me and would be happy to see him again, always a good team
• A very informative and professional experience.
• A very short wait (1minute) GP & nurse very pleasant & treatment very good.
• All brilliant as always thank you
• All good except appointment running 20 minutes late
• All so efficient and organised
• Although the Dr I should have seen hadn't turned up, I saw Dr Robbins, which was a bonus.
• Always an excellent service.
• Always caring, polite and professional.
• Always fantastic
• Always kind and efficient, lucky to have such a great surgery
• Always made to feel safe and validated. Mental and physical health listened too.
• Always very welcoming, friendly, drs listen and make time to hear what you're telling them. They make you feel comfortable and for that I'm so grateful.
• Always welcoming
• Amazing care taken to make me feel at ease
• Amazing service from all at Marazion service
• Answered my questions friendly manner
• Appointment felt rushed and I felt like the doctor wasn't interested in listening to my concerns about my health issues.
• Appointment on time, nurse was pleasant and efficient, gave information re follow-up.
• Appointment on time. Receptionist also very helpful
• Appointment on time. Felt relaxed with the doctor.
• Appointment over 10 mins late
• Appointment was on time, and she was efficient and friendly.
• Appointment was on time and the nurse was very pleasant and efficient
• Appointment was on time and very efficient done
• Appointment was spot on time and the nurse was very professional and friendly
• Appt was on time. Nurse was very friendly and welcoming and put my daughter at ease, whilst also being very efficient. Appreciated the effort with the ce…..
• As always, surgery and personal are brilliant.
• Attentive kind and efficient. Everything clearly explained
• Because as always the surgery staff nurses and doctors always make me feel I'm important
• Because good is good and very little is perfect -2
• Because it was very good.
• Because the practice is staffed by people who care
• Because the service is always first class
• Because the whole process was done in a very efficient manner. The nurse was delightful and I the appointment was on time, brilliant service
• Because you always perform well in my opinion.
• Because that's what I feel. The doctor and nurse are doing their best despite the turbulence.
• Best reception team ever
• Both the doctor and nurse were very professional and made me feel at ease and made sure I was ok at all times
• Called on time, lovely professional explained everything, fitted me up and I was out in less than ten minutes - absolutely a plus treatment.
• Can't fault the nurse or body mot I had
• Chloe is amazing!
• Chloe was friendly and put me at my ease; she was informative & understood my need to have things fully explained to make an informed choice. Very professional.
• Considerate nurse
• Considered and helpful advice and clear plan
• Cos it was a good doc I saw who was very responsive and didn't dismiss my problems unlike a different surgery that didn't give a damn
• Courteous efficient service but 10 min late for appointment
• Dealt with issues, sensitively, respectfully and gave some good advice.
• Didn't have to wait long, clinician was friendly and efficient.
• Didn't have to wait. Friendly helpful nurse
• Doctor and your nurse know what they are doing at the surgery.
• Doctor gave me good advice and options on my condition was attentive and helpful
• Doctor very friendly and informative. Gave me plenty of time to talk about issues. Thank you!
• Doctor was great, dispenser was great, receptionist was good
• Don't have to wait too long very friendly
• Dr Blight very friendly explained everything put me at ease and reassuring
• Dr Blight was very thorough and I felt listened to.
• Dr Lock explained everything in great detail and answered any questions I had. Thank you
• Dr Robbins. Super guy
• Easy and convenient service for this sort of consultation
• Easy and convenient.
• Easy check in to appointment, clean waiting room, excellent staff who dealt with my toddler's immunisations brilliantly
• Easy check on, seen on time, not rushed at appointment. Whether the appointment actually achieves anything remains to be seen.
• Efficient
• Efficient & polite service.
• Efficient and friendly as always
• Efficient and helpful staff.
• Efficient and was referred to the dr on duty regarding a concern.
• Efficient care from all, reception helpful to my needs and nurse considerate and caring
• Efficient, capable and communicative.
• Emily lovely as always in & out really quick.
• Emily was as friendly and helpful as ever and though due the unbearable pain we could not proceed with the BP Monitor, she was very efficient in suggesting …..
• Everyone very efficient.
• Everything was so straight forward as soon as I entered the surgery & did not have to wait long for my appointment
• excellent as always
• Excellent customer service. Very friendly and helpful
• Excellent explanation and care
• Excellent nurse and very good at her job.
• Excellent patient care
• Excellent quick service
• Excellent service
• Excellent service on time and lovely nurse
• Excellent surgery and facilities, staff always friendly and helpful
• Excellent surgery and facilities, staff friendly and helpful
• Exceptionally knowledgeable and attentive doctor
• Extremely attentive, nice, warm, kind, friendly, experienced, knowledgeable
• First class treatment given in a calm, assured and compassionate way.
• Friendly and as helpful as she could be. Put me at ease.
• Friendly and efficient.
• friendly and informative
• Friendly Efficient Comprehensive
• Friendly efficient service thanks
• Friendly, caring, helpful
• Friendly, efficient, on time, all very pleasant as usual at Marazion Surgery.
• Friendly, efficient, service
• Friendly, efficient.  I have for the first time understood how to …...
• Friendly, informative and caring
• Friendly, informative and professional.
• Friendly, kind, answered any questions I wanted to know. Helpful
• Friendly, knowledgeable and gave good, clear advice on what to do and what the next step would be.
• Friendly, polite, helpful and professional staff at each stage. From booking the appointment to checking in at reception and seeing the nurses for the vaccine
• Friendly, professional staff who always put you at ease.
• Friendly, prompt and efficient
• Friendly, timely and effective. A great Surgery
• Friendly.. Efficient.. Great service.. Keep up the good work
• Gemma ( first contact physiotherapist) was knowledgeable and thorough. The appointment was ideal, and could not have been better.
• Gentle and sympathetic treatment. 
• Good experience only waited 10 minutes for appointment
• Good service
• Good swift service done with a smile.
• Good timekeeping efficient blood sample taking
• GP was knowledgeable, kind, caring & supportive & made me feel that she had time for me.
• Great efficient and friendly service. Thanks!
• Great nurse, quick and painless drawing of blood. Thanks.
• Helpful, friendly, caring, kind and professional. Thankyou.
• I arrived at the surgery, signed myself in for my 10am appt and was called in straight away without waiting. Appt went well.
• I didn't have to wait a long time and I was in and out in no time
• I found the 2 nurses i saw today friendly and helpful. I didn’t have to wear a mask. Easy opening doors now.my prescription was delivered to me very quick as well.
• I found the appointment very useful. Chloe is great at explaining the best way to use equipment and manage asthma. She provided a prescription for me to
• I gave you a 1, very good, because the staff are always lovely
• I had a positive visit to Dr Robbins who answered all of my questions and explained my results fully
• I had an appointment at a convenient time and day. I didn't have to wait for very long once I arrived at the Surgery. My doctor was attentive, listened
• I received a phone call from the surgery with an appointment, after the doctor had received a hospital letter. I saw Dr Davey who explained my options
• I think the receptionists & staff are amazing & kind
• I was seen fairly quickly although I can't understand why I had to wait for 10 minutes anyway as it was an early appointment with seemingly no one coming
• I was seen in reasonable time and the test was competently and pleasantly done.
• I was seen in reasonable time and the test was efficiently done by a pleasant young lady. No complaints.
• I was seen promptly & treated in a professional, but friendly manner.
• I was seen promptly and the nurse was friendly and efficient
• I was seen promptly by the nurse
• I was seen very quickly. It was explained about the vaccine I received and the jab was painless!
• I was very anxious ringing for an appointment ..I know how busy you are. I was also concerned with my symptoms. The tel appt was given seamlessly and the gynae …
• It is always a worthwhile
  Appointment with Chloe.
• It was the usual combination of very friendly efficiency and care.
• It was very good
• Just excellent service. Emily very helpful. Also seen on time.
• Knowledgeable GP, helpful determined to find solution. Could have done with more time. Then it would have been 1
• Lovely nurse,
• Lovely nurse she explained exactly what she was doing to my legs and I felt so much better for having the test done
• Marazion surgery .as always looked after us .
• Member of staff, listened, supportive and attentive, so different from previous appointment 2021
• Michelle was friendly and efficient
• Mrs Hatton deals with my husband who has advancing dementia with great patience, humour and professionalism
• My son was booked in for his 16 week jabs. When we arrived we were told he wouldn't be able to have them as it was too soon
• My visit to the Surgery was on time and dealt with in a professional manner. Thank you.
• My visit today was quick easy the nurse kind and helpful and the receptionist was helpful too so THANK YOU
• No complaints and very cheerful staff
• No waiting, doctor listened to me, and nurse very good
• No waiting, kind nurse and very efficient
• Nurse Nicholls was great. Put me at ease and was very professional
• Nurse was friendly and gave great advice
• Nurse was very nice and helpful
• Nurse was very pleasant and chatty put me at ease and dead on time thanks
• Nurse was very professional and informative taking care and efficient
• Nurse was very efficient and friendly
• Nurse went above and beyond to make me feel comfortable
• Nurse.  Was.  Great.
• Nurses were really friendly and great with the kids, made them settle and feel at ease
• Ok
• On time, quick
• On time and friendly staff, felt very comfortable
• On time and very polite
• On time Answered my questions
• On time appointment courteous and friendly efficiency
• On time appointment, kind reassuring attention from nurse who answered all questions and administered a painless procedure! Thank you
• On time very friendly
• On time, cheerful pleasant & efficient nurse!
• On time, clean surgery, chatty and interested nurse
• On time, courteous and helpful response, clear concise information on next steps for my problem. Thank you
• On time, efficient and painless.
• On time. Painless blood test. All v friendly and efficient.
• Patient, professional staff and clear communication
• Physio appointment, efficient good advice and helpful
• Pleasant manner put at ease queries answered.
• Pleasant nurse
• Polite and efficient staff
• Polite cheerful efficient and sense of humour. Answered queries.
• Prescriptions were ready early and Shirley gave our pneumonia jabs painlessly!
• Professional, helpful, on time
• Prompt and helpful
• Prompt and informative
• Prompt caring efficient
• Prompt friendly expert experience.  I also picked up medication from the pharmacy also an excellent ordering GC and delivery service. Excellent service
• Prompt, professional and kind
• Punctual, courteous and efficient
• Quick and friendly and had notes referring to additional request.
• Quick efficient and lovely professional staff
• Quick visit. Lovely nurse.
• Quick, efficient and pleasant experience
• Quick, efficient, friendly.
• Really good attitude from physio and useful advice
• Remarkable care and kind attention.
• Routine blood test and blood pressure check. All straightforward, on time and a nice nurse.
• Satisfied.
• Seen
• Seen spot on time and very pleasant and efficient receptionist
• Seen quickly and was able to go on from the nurse to speak to a doctor without having to go through the impossible task of making another appointment.
• Seen quickly on time and nurse friendly and considerate
• Seen quickly, nice staff
• She was very good
• Shirley always professional and understanding.
• Staff are lovely and very professional, check-in was simple, I was called more or less on time and the procedure was clearly explained.
• Surgery was clean and tidy. Staff were friendly and polite and the surgery was running on time
• Talking to my own doctor .and being treated in a very calm and considerate way
• The   nurse that did my blood test was friendly and efficient.
• The appointment was on time
• The appointment went very smoothly and satisfactorily.
• The doctor I saw picked up on something on my notes.
• The health care assistant was very pleasant, made me feel very comfortable and did her job with great expertise.
• The lady that saw me today was very pleasant and know her job
• The lady was lovely explained everything clearly and helped put my mind at rest
• The nurse Chloe Gendall put me at ease and was so nice from the start, which is what you need when worried. She did her job professionally and kindly.
• The nurse was friendly efficient & informative. A very positive experience
• The nurse was great. Quick and quite painless. Always a Pleasure to attend. I should not say this. But I'm going to. Of all the surgeries I've ever b….
• The nurse was intuitive, helpful and friendly. The nurse helped me
• The Nurse was lovely she got on with taking my blood as I have done doing her job as she should have done
• The Nurse was most helpful, appointment was on time.
• The nurse was very communicative, and the appointment was very satisfactory
• The nurse was very nice, very polite, good with the needle which is good for me as i don't like needles.
• The nurse was very pleasant and helpful and nothing was too much trouble good at her job
• The nurse was very welcoming and thorough. Gentle and no bruising.
• The nurses are always kind and very helpful
• The physio was lovely and I couldn’t fault. I took 1 point off for the patronising unnecessary notice about face masks near the entrance, saying they’re no….
• The therapist was very thorough and had empathy - as have everyone I've dealt with at Marazion surgery. They're brilliant.
• The visit was very good, that’s why i gave it 1
• Timely, informative and efficient.
• Very calm and sympathetic service
• Very considering and accommodating helpful for the difficult situation I'm in
• Very efficient.
• Very efficient.
• Very efficient and informative. Inspires confidence. Helpful
• Very efficient service as always.
• Very efficient service from booking appointment to being reviewed by friendly caring practice nurse Chloe today Very happy with the care I received
• Very efficient, helpful and everyone had a smile even though it was busy.
• Very friendly and competent staff who are also very helpful
• Very friendly and efficient
• Very friendly and efficient
• Very friendly and helpful staff
• Very friendly and helpful staff thanks
• Very friendly staff
• Very friendly, approachable, knowledgeable, helpful, courteous, respectful & smiling
• Very good advice and guidance. Polite and friendly I couldn't ask for more.
• Very good at her job and a lovely person
• Very good customer care
• Very good service, and very very pleasant
• Very informative (gave exercises to do) and checked out the severity of my condition
• Very kind, thorough appointment.
• Very pleasant
• Very pleasant nursing made me feel at ease and very professional
• Very professional. Did not have to wait at all.
• Very prompt and very pleasant.
• Very quick in and out within 5 minutes the nurse was very friendly towards my son he left with a smile on his face and a sticker and certificate he's proud of
• Very thorough consultation not rushed and very informative.
• Very thorough, helpful and supportive nurse. Put on a new treatment to trial for a chronic condition.
• Was a good appointment.
• Was seen in time and received diagnosis with treatment - so very happy
• Wasn't feeling too good but I was listened to, and things were sorted. Much appreciated.
• Yeah very polite listen to me very understandable and I felt wanted that put it that way yeah that was it really excellent service thank you so much
• Young lady was very pleasant
• Your screen where patient s put date of birth in to confirm they are there for their appointment was not working that was only fault.

Thank you very much for taking the time to complete these slips.  We appreciate your support.

Friends & Family Test - August 2022

In August 2022 we had a total of 413 responses; 97% (402) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• All the staff at the surgery are helpful and do their very best for their patients.
• All staff happy and helpful. GP very good, listened and sorted me out. Considering the strain the surgery and the NHS as a whole are under, I consider myself very lucky
• All very friendly and helpful. Questions answered
• Always a 1 so far, I have always been very happy with Marazion surgery
• always excellent
• Always on time with appointment. Very friendly and quick service.
• Always pleasant staff, nothing’s too much trouble.
• Always polite and helpful.
• Appointment on time and Emily was brilliant
• Appointment on time looked after very well by professional staff no issues very lucky to have such a good surgery
• Appointment on time, knowledgeable and helpful nurse practitioner and dispensary staff
• Appointment on time, thorough but friendly chat re condition.
• Appointment ran 45 mins late and then I had to leave. booking in and receptionist said appointments running on time, 12 patients came and went
• Appointment was on time. Very efficient and very helpful.
• Arrived at surgery, Dr saw me at appointment time so no wait. Very thorough follow up appointment with very pleasant GP. Atmosphere in surgery was calm
• Because it is appropriate.
• Because the nurse was patient and gentle, and very nice.
• Because we get good friendly service and feel cared for.
• Calm, professional, efficient, friendly
• Caring doctors, clean surgery premises and efficient staff.
• Chloe was very attentive and informative. She didn't rush me and an
• Comfortable, clean waiting area, a doctor who listened carefully and was very thorough in his questioning. This will now be followed up with further inve
• Diagnosis well explained.
• Didn't have to wait long. Treated efficiently and with care.
• Doctor had time to talk to me about my symptoms, very nice man.
• Dr Shatwell was a Lovely Lady.
• Doctor was very pleasant; communication was excellent considering I am a new patient to the practice etc
• Doctor was very thorough
• Dr Davey excellent manner. Chloe calmly efficient. Catherine in dispensary patient & smiling under mask!
• Dr Davey listened and took my situation very seriously with appropriate immediate follow up.
• Dr lock is a great doctor
• Dr Lock was very supportive and understanding and listened to what I had to say.
• Easy arrival system, very short wait, totally appropriate, professional discussion with the Doctor and I am content with the resulting decision and hopef
• Efficient and friendly
• Efficient and friendly
• Efficient and friendly staff
• Efficient and warm manner
• Efficient kind and caring as usual
• Efficient, respectful, friendly, supportive
• Efficient, very good care levels, understanding and guidance
• Emily was lovely, kind and professional that's the reason.
• Everyone was professional and polite the nurse was exceptionally lovely never even felt the needle for the first time ever well done to you all
• Everyone is kind and understanding.
• Everyone l dealt with were very helpful and very nice, and l felt that l had been very well looked after.
• Everyone was very kind and helpful.
• Everything very efficient
• Excellent
• Excellent facilities kind and caring staff
• Excellent quick service
• Excellent service
• Excellent service as always
• Excellent service as always
• Excellent surgery efficient, friendly, and helpful staff
• Excellent, friendly service
• Extremely friendly and knowledgeable staff. Never felt rushed
• Fast and friendly service
• Fast, efficient, friendly service
• For both of my appointments this week I had over 20mins wait after turning up on time if I was that late for my appointment, I would be sent away
• Four because of wait times. With a young child it is difficult to wait 45 minutes. Last time it was an hour wait. Not sure if something can be done about this
• Friendly and efficient
• Friendly and efficient
• Friendly and efficient
• Friendly approach, helpful and informative. Excellent!!
• Friendly efficient nurse and dispensing assistant could see I needed to sit down so brought out my medication for me. Lovely people
• Friendly efficient service thanks
• Friendly efficient service thanks
• friendly efficient service thanks
• Friendly nurse, quick and efficient. Nice sense of humour
• Friendly prompt efficient and reassuring as always
• Friendly very kind efficiency.
• Friendly, courteous staff. Lovely nurse, who took my blood with ease!
• Friendly, efficient, and helpful. Excellent!!!
• Friendly, efficient, and not long waiting
• Friendly, efficient, and professional
• Friendly, efficient, and professional
• Gemma described what my problem was and gave me help and advice on exercises to assist my recovery. I was so pleased about the help I got and really appre
• Getting appointment was straightforward. Shirley the nurse explained everything in great detail. Excellent service
• Good service and very polite
• Good service as always never had a bad experience at Marazion surgery and a very nice new doctor. Thank you
• Had time to discuss issues to help make a decision
• Having had to wait an hour and a half for my appointment because of medical emergencies not one of the staff in that time came to be inform the patients
• Helpful and efficient staff.
• Helpful, constructive advice, very knowledgeable
• I am 83 years. So I have had plenty of experience of needing medical attention during my life, including 3 miscarriages which had me hospita
• I am not the easiest person to get blood from, this is the third time Emily have had success at the first attempt
• I answered the question you asked because I find the help and support given to me by Marazion Surgery to be above and beyond perfect.
• I asked Dr Lock about various problems and he was immensely helpful as always.
• I came for a blood test the nurse was really good. She asked if my blood was easy I explained that my veins were not good she put my ar
• I chose this because I was seen too. Quickly and satisfied with the nurse that seen me
• I didn't have to wait too long and saw the lovely Shirley who is always so friendly and professional as well.
• I felt comfortable, listened to, well treated, promptly seen, well advised and a suitable way forward to treat my issues was agreed between us.
• I felt like I mattered Thank you
• I got the wrong time for the appointment apologised profusely a
• I had an appointment with a very lovely, friendly and nice nurse.
• I have been so lucky with the treatment I have received over the last 3 years with the NHS and Hormone injections at the Marazion surgery you're team
• I have put good because the nurse had trouble getting blood from my veins, but everything was fine as always
• I nearly gave a 2 because I had to wait 15 minutes, but the nurse was so friendly and helpful and efficient she made up for that and I was in and out
• I received a good service.
• I saw a new doctor for the first time very thorough he needed to give me new tablets but spoke with me as I was on the highest dose that I should be on a
• I signed myself in so no reception contact but Gemma called me when she was ready. Gemma explained my current situation clearly and also my options going
• I Think Dr Lock is an amazing Dr, explains things very clearly and honestly
• I was admitted in reasonable time and the test was well done
• I was extremely pleased the way I was treated and listened to
• I was not kept waiting. I was treated kindly and respectfully by Dr. Robbins and left feeling cared for and hopeful that I could look forward to feeling
• I was seen immediately. The Doctor took time to explain what caused my problem, giving a web site where more information can be found. I'm always plea
• I was treated as a second class citizen/ leper and made to wait outside to be admitted. My crime being exempt from mask wearing. It really doesn't help
• I'm not sure what "very good" looks like! But the service was good, timely and what I needed
• It is a pleasure to speak with such a knowledgeable person who is always ready to answer questions and give helpful advice.
• It was efficient, punctual and I did not have to queue to sign in.
• It was injection for my daughter who was nervous. The nurses eased that, it was quick and painless.
• Just excellent personal service by Drs Sugrue & Robbins and Emily
• Kate the asthma nurse was very helpful and friendly
• Left with bruising and soreness from taking of blood
• Lovely staff quick efficient as always
• Member of nursing staff very considerate and sensitive to my obvious stress. Very much appreciated. Thank you
• My appointment was on time and the nurse was fantastic
• My appointment was on time and was dealt with swiftly.
• My experience was prompt and efficient
• My nurse doing my bloods was amazing and so understanding of my situation
• New Dr - listened carefully, knowledgeable, very pleasant manner
• Nice early appointment, no more masks hurrah, efficient/professional/friendly person taking bloods.
• No great time waiting- totally comfortable procedure
• Nothing is too much trouble! I feel I am being looked after at the surgery every time I need help
• Nothing really negative, just maybe a water dispenser for patients.
• Nurse Emily was very good understanding and helpful on a number of issues I raised.
• Nurse really went out of her way to help, incredibly helpful and friendly
• Nurse very good & friendly- did not wait long for appointment
• Nurse very professional and very pleasant.
• Ok
• Okay
• On time & quick procedure
• on time and very easy - thank you
• On time and very efficient
• On time and very friendly and helpful
• On time appointment. Doctor listened to my questions. Doctor gave clear and concise advice. Friendly, approachable and helpful doctor. Friendly, approachable
• On time efficient and a friendly face.
• On time efficient and friendly courteous nurse
• On time professionally done
• On time very efficient, polite all good
• On time very pleasant and professional.
• On time, Dr polite, and felt engaged with listened to not rushed as have been in the past.
• On time, efficient, clean, friendly
• On time, quick and painless.
• On time and very professional and caring x
• Only prescribed 1 months medication when advised by doctor I need to take medication for 3 months.
• Perfect
• Perfect, polite easy to speak to
• Pleasant and punctual
• Practice Nurse was kind, friendly and professional
• Procedure and results clearly explained. Appointment was friendly and very helpful.
• Professional and efficient. Positive and constructive.
• Professional and friendly
• Professional and friendly service.
• Prompt appointment, helpful health professional.
• Prompt, efficient, courteous, receptive, responsive.
• Prompt, informative, professional approach
• Punctuality, pleasant and helpful
• Quick availability of appointments. Excellent care
• Quick initial appointment, scan and physio following an accident; and excellent advice given at every stage.
• Quick service and polite and helpful staff
• Quick, friendly, and efficient.
• Quick, friendly, and efficient service
• Quick, on time, efficient.
• Quick, professional, and pleasant experience
• Rapid appointment time/ considerate and kind consultation
• Reception very friendly and helpful. Doctor very thorough and helpful. I was very impressed with everything at the surgery
• Seen on time and blood taken efficiently. And no bruising!
• Seen quickly & dealt with ..all good
• Service over and above expectation, extremely helpful and friendly
• She was pleasant and professional.
• Shirley is a very good nurse.
• Shirley the nurse was very professional, explained everything to me and was extremely thorough.
• Staff are extremely efficient, knowledgeable, reassuring and helpful.
• Staff efficient and friendly
• Swift efficient and friendly
• Swift efficient service
• Swift, efficient service as usual .no notable waiting time, excellent service from GP.
• The nurse was very thorough with my breathing tests and explained the results to me and the next tests I would need and why excellent
• The appointment was on time and the test well done - thank you.
• The appointment was on time and very informative.
• The attention given was both helpful and professional
• The doctor explained the possible solutions in detail and words I understood.
• The Health Care Assistant I saw was considerate, understanding, sensible and professional. She listened to me carefully, responded with understanding, a
• The nurse l saw was very caring and kind and did an excellent job.
• The nurse noticed that I needed a Liver blood test so did that with my BP check and the kidney blood test that I was booked in for, this test was last do
• The nurse was extremely helpful and didn't mind answering my questions on unrelated issues. Because it's so busy I really appreciated it.
• The nurse was friendly and efficient.
• The nurse was kind and it didn't take long to change his dressing.
• The nurse was lovely and very efficient, would have no worries if I had to see her again, thank you to the surgery
• The nurse was lovely couldn't have been more helpful x
• The nurse was on time, very professional, put me at ease. All in all an excellent service. Thank you Marazion Surgery.
• The nurse was spot on for time - very efficient - explained why she was doing what she did - no fault to be found
• The nurse was very considerate and understanding
• The nurse was very pleasant and on time
• The nurse was very professional and efficient and also pleasant
• The nurse who gave me my Zoladex injection and took blood to be tested was excellent.. please thank her.
• The physiotherapist was very thorough. She gave confidence.
• The surgery and all its staff give good, honest and respectful treatment to me.
• The surgery is usually brilliant!!
• They were excellent from reception to treatment very professional and understanding.
• Thorough, attended my needs plus additional ailments. Friendly and understanding
• Tracie was lovely!
• Very efficient
• Very efficient, on time and satisfactory
• Very efficient and professional nurse
• Very efficient and swift. Thankyou.
• Very efficient but seems a waste of surgery time for one test...other tests could have been included.
• Very efficient, friendly, and helpful.
• Very efficient, knowledgeable, and friendly. Was put at ease and the appointment was carried out very quickly with a quick brief on what happens next.
• Very friendly and efficient staff
• Very friendly nurse. Whole process quick and efficient.
• Very friendly thorough and efficient
• Very good facilities, clean and tidy, friendly and knowledgeable staff
• Very good no waiting very good professional nurse
• Very good service, managed to fit a quick appointment in to reassure me about another query. All staff Always polite and helpful
• Very helpful and caring. Everything explained clearly.
• Very helpful and understanding and explained things very well. I think she is an asset to the surgery
• Very helpful reception team.
• Very helpful staff and friendly
• Very kind professional staff. They always have empathy and I would highly recommend this practice! Thank you
• Very knowledgeable and understanding nurse. Good advice and made an unpleasant procedure as painless and easy as possible. Thank you.
• Very little time spent waiting, very quick, efficient, and informative. Also, very polite and friendly everything was very positive. Thanks.
• Very patient friendly and helpful
• Very personable doctor, I hadn't met before, quick diagnoses, prepared to discuss separate medical issue, didn't feel rushed.
• Very polite staff and good communication excellent service.
• Very professional consultation, everything I asked was explained to me as an equal human being, I felt completely satisfied and respected.
• Very short wait, efficient, and very pleasant practitioner.
• Very short waiting time friendly staff
• Very sufficient
• Very sweet, friendly nurse gave me a check-up.
• Very welcoming, very efficient
• Was seen on time and staff were very friendly and pleasant
• Wasn't waiting long before going in to see the diabetic nurse who is always very pleasant
• Well explained about my illness.
• Well my son's hand was redressed and its healing well. The nurse was lovely and reassured him that it wouldn't help.
• Well organised, clean and tidy
• Went for a cholesterol check, the nurse was lovely and very helpful. It's a lovely practice that I've been with for nearly 30 years.

Friends & Family Test - July 2022

In July 2022 we had a total of 554 responses; 96% (536) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• A very efficient young lady and my appointment was on time
• Again thank you
• All on time, cheerful professional staff
• All staff fantastic
• All the staff a polite and helpful and I appreciate the help that they are giving me ie blood test for my diabetes etc thankyou
• All went smoothly
• All went very smoothly Nurse Chloe answered all my questions.
• Although didn’t get the result had hoped for to help long term, regarding treatment, I feel my doctor did his best and listened to my concerns, and explain
• Although running late the Dr did not rush my examination, he was most attentive, considerate and caring. Excellent service from Dr Blight
• Always friendly, helpful and extremely professional.
• Always good service at Marazion Surgery
• Always had good service at Marazion surgery
• Always have excellent service.
• Always professional and a very happy Nurse ... Chloe really is an asset to the surgery and patients. Always ready to help and listen superb qualities.
• Always, helpful, friendly and polite,
• An excellent service, always on time quick and efficient
• Appointment was on time, Chloe the diabetes specialist was very professional and helpful
• Appointment not on time. But do appreciate surgery has busy times.
• Appointment on time and the nurse was friendly but professional.
• Appointment on time everything went smoothly very good
• Appointment on time nurse had pleasant attitude and was friendly
• Appointment on time, everyone pleasant, vaccination done efficiently. Always happy with Marazion surgery.
• Appointment on time, shame about the 31 phone calls it took to make an appointment 3 weeks ago, but I was lucky I know someone who had to try 73 times,
• Appointment on time, very pleasant and efficient care from the nurse. Excellent.
• Appointment on time. Thorough health check and all results and questions fully explained and answered. Follow up issues addressed, and timescales given
• Appointment was on time
• Appointment was on time
• Appointment was on time and nurse made me feel very comfortable
• Appointment was on time and the nurse was very friendly and informative
• Appointment was on time HCA was pleasant and chatty x
• Appointment was on time, a very professional nurse,
• Appointment was punctual, Nurse Chloe's approach was professional and personable. Thanks
• Approximately 50 min delay for my Covid vacation and no written record of the type of vaccine Very disappointed
• Appt on time, nurse caring and professional. Always excellent service at surgery
• Appt was good and on time, but ladies toilet not working and still the same days later.
• Appt was on time. Procedure was quick and efficient.
• As a new patient I have been so impressed compared to long term poor service from previous surgeries/GPs. Quick check in, no waiting time, friendly and efficient
• As always service was great. Emily was so lovely as always. Thank you.
• As I have said before the surgery and all the doctors and staff are
• As professional and helpful as ever, all as smooth as clockwork
• Because he’s good
• because I cant find fault with anything or anyone down there
• Because I got a very friendly efficient service on time.
• Because I went in on time, and my bloods were taken with no hassle. Nurse was quick and good as I have an aversion to needles. In and out in no time at all.
• Because I'm always treated with the up most respect and care.
• Because it was on time no waiting that is appreciated very good
• Because the service I received was professional pleasant & efficient.
• Caring and efficient nurse thanks
• Caring and polite
• Caring manner.
• Chloe (whom I saw) was professional & friendly. Couldn't fault her - all excellent! Thank you.
• Chloe explains things well helpful with any queries friendly
• Chloe has a very caring and understanding approach to her job. She gave me help and guidance today.
• Chloe was helpful and knowledgeable and kind
• Confusing saying spoke to me but my ears won't working to hear asked my daughter to ring but wouldn't speak to her because data protection
• Dead on time
• Did not have to wait long nurse friendly and thorough
• Dr Lock was very understanding, and he is the Best Doctor.
• Doctor was very helpful and informative and has recommended me to a specialist to see, very good service
• Dr Battle is positive, and constructive and a great help with my Parkinson’s.
• Dr Davey was wonderful spent quality time discussing all issues was very knowledgeable and caring didn't feel rushed as normally feel we have to be quick
• Dr Shatwell didn't have a mask on, saying that she didn't have to and invited me to take mine off if I preferred, I declined. She did then offer to wear one
• Dr was excellent.
• Dr was very helpful.
• Dr. Shatwell is lovely and really put me at ease when I was feeling quite anxious. Marazion Surgery must be down as one of the best in the country.
• Dr. Sugrue was excellent in every way. I thank him very much.
• Ease of checking in and actions taken in waiting room to avoid too close contact with others. Appointment on time. Nurse very pleasant and discussed reas
• Easy to get appointment. On time. Nurse was informative and pleasant.
• Easy to use the self check in. Seen within minutes. Waiting room empty.
• Effective and efficient. Great staff.
• Efficient and friendly
• Efficient and pleasant
• Efficient friendly
• Efficient on time, perfect
• Efficient, friendly, informed me as to what was being done. Excellent!
• Efficient, pleasant and very few patients waiting.
• Emily is so lovely & so easy to speak to. Taking blood I never have a bruise & I don't usually feel the needle either.
• Emily was very good. I was only in the surgery for 5 minutes. I booked in, sat down, got called in and had a blood test, never been that quick ever.
• Even though we had to wait a bit for our appointment the nurse we saw was brilliant, very caring and helpful.
• Everything about it really good from speaking to Rachel yesterday to seeing Dr Robbins this morning
• Everything in the process from booking appointment to being seen on time perfect all staff very lovely and helpful.
• Everything was explained very clearly. At no point did I feel rushed.
• Everything was on time. Friendly and informative. Good surroundings and easy booking in system Generally a very good service
• excellent timing. caring and friendly nursing and reception staff.
• Excellent care as usual at Marazion Surgery today.
• Excellent facilities staff always friendly and helpful
• Excellent knowledge and really friendly & personable. Even made an appointment for me to see the doc. Great, thank you
• Excellent nurse,
• Excellent quick service
• Excellent Service, was above and beyond- very thorough.
• Excellent service and punctual times for appointments
• Excellent service on time and treatment first class
• Excellent service. No waiting time and a professional service
• Excellent service. Thanks.
• Excellent surgery and staff
• Excellent treatment by Lucy
• Fantastic nurse and receptionist
• Fast and efficient service by friendly staff
• FAST AND PLEASANT
• Faultless friendly and efficient
• Felt like I was listened to and he considered lots of factors. Didn't feel rushed
• Friendly and efficient staff
• Friendly and efficient.
• Friendly and helpful
• Friendly and helpful reception and dispensary staff. Very kind and lovely nurse saw me early. Everything about your surgery has been perfect so far
• Friendly and knowledgeable staff
• Friendly and polite
• Friendly and professional staff both on the prescription counter and also the nurse and phlebotomist that I saw were also very kind. Also appreciated no
• Friendly and reassuring
• Friendly efficient service
• Friendly efficient staff
• Friendly nurse Thankyou
• Friendly, efficient, and helpful.
• Friendly, efficient, and professional.
• Friendly, interested GP who explained everything and was very reassuring.
• Gemma was so lovely and explained everything in laymen's terms. Really helpful x
• Good appointment availability, friendly, informative and supportive appointment with nurse Chloe.
• Good around my working hours and also my own Doctor
• Good experience all round explained everything well
• Good eye contact. She was efficient and professional when taking blood. A good experience all round. Thank you.
• Good face to face consultation with the GP.
• Good service
• Good service
• Good service and quick
• Good Service very manly
• Good staff appointment on time.
• Great nurse. didn't wait long.
• Great service
• Great staff & service
• Great, friendly and efficient service as usual. Thank you
• Had to wait for 25 mins but it's the first time I've had to wait during my treatment
• Hardly any waiting time, quick and efficient treatment
• He was much better than the last doctor he put my mind at ease
• Helpful and efficient
• Helpful and pleasant staff,
• Helpful receptionists and friendly thorough doctor
• Helps make you relax
• Hi, didn't wait long. Clean room. Good meeting with the doctor.
• I am sorry but I don't know how to explain very good in any other way.
• I attended an appointment today and disappointed to find some other patients not wearing a mask and worse a dog came in with a patient and running around
• I can only reiterate what I've said on previous texts, first class
• I felt that Mrs Hatton was patient with me and took the time to look at my past history to resolve an issue thereby saving me a 10 mile journey to a podiatrist.
• I find Marazion surgery very efficient and supportive, and all their appointments have been on time with my reminders on texts all staff are very very efficient
• I found the doctor sympathetic and understood the problem and really did his best to get the right treatment for me.
• I got my blood test on time and efficiently; the young lady did an excellent job- virtually painless.
• I have always found the service provided by the surgery to be first class. I am so glad I transferred to it last year.
• I have received excellent service and help from the surgery. Dr Robbins has provided first rate advice and has been very thorough.
• I like this GP.. and actually all the GPs, nurses and receptionists in this super practice. Dr Shatwell is friendly, patient and efficient, listens and e
• I signed in on the usual screen when I arrived and sat in the waiting room thinking that I was going to be called in in the usual manner. When 45minutes
• I took my son in for routine injections, the nurse was lovely and knew how to settle my son he didn't even cry, she had stickers and a little certificate
• I was seen close to the appointment time. Nurse , cheerful and friendly, blood pressure and blood sample taken without any problems.
• I was seen promptly & staff was efficient
• I was seen within 5 minutes of arrival and had a very good examination and answers
• I was surprised that the doctor asked me 'why Was I there today?' as though I am there every day. I was only there because the oncologist had said I need
• I was very pleased with the understanding and positive responses I received and future arrangements that has been made. It was a very productive consultation.
• I wasn't made to feel I was an inconvenience
• I went in on time, was expected, the nurse was kind and professional . Couldn't ask for more
• In and out quickly
• Information was clear; investigations were thorough
• Informative, thorough, friendly but professional.
• Invited to attend. Friendly, polite and put at ease with a future appointment given for a follow up. Good service. Thanks
• It is doubtful what your survey actually means. My Covid 5th Jab was dispatched quickly and efficiently
• It was good to have a face to face conversation which made it easier to explain my symptoms and concerns with feedback
• It wasn't the blood test I was booked in for but it was resolved quickly.
• Just a very good service
• Just like to say thank you
• Kept informed regarding long wait.
• Knowledgeable. Listened well.
• Lee put me at ease about procedure and was very informative- total asset to the practice.
• Little waiting time Dr excellent things put in place for further tests
• Lovely caring, compassionate nurse Kate. Went above and beyond
• Lovely nurse. I hate blood tests but didn't feel a thing :)
• Lovely, kind and informative nurse.
• Managed to get bloods from me first time which I am grateful, she was a lovely and compassionate nurse
• Marazion Surgery is exceptional in the service it has provided for me on every occasion. A very efficient and well-run practice.
• Mrs Hatton is an experienced professional and good at her job
• My appointment today with Nurse Shirley Hatton was very good. She was friendly and efficient, covering everything that needed to be checked. Many thanks.
• My appointment was on time, I was given the appointment that suitable for me ,and the staff are wonderful.
• My appointment was only a few minutes late the nurse put me at ease while she was doing my diabetic check up. Feet bloods and blood pressure I asked did
• No complaints at all
• No prob getting an appointment. The new lady doctor was patient, kind and informative. Excellent service. Thank you
• No waiting about the nurse was very kind and pleasant
• Not a rushed appointment and I've known Mrs Hatton for many years so she was a familiar face and very easy to talk too
• Not good news for me but Dr Robbins made me reassured and that the process moving forward was explained thoroughly and I guess we'll see what happens
• Not on time but acceptable efficient and treatment up to date
• Nurse Venning was very thorough and pleasant
• Nurse very very pleasant. Blood extracted quickly with no repeats. 10 out of 10.
• Nurse was very thorough and most helpful with a pleasant personality
• Ok
• On both visits my appointments were on time and efficiently dealt with.
• On reflection I felt the visit was a waste of time as I explained my hip condition had got progressively worse and I was also concerned about this as I a
• On time
• On time very helpful and friendly
• On time, very professional , and very pleasant .
• On time and efficient
• On time and nurse was very efficient thanks
• On time appointment and hassle free
• On time efficient polite
• On time in and out which is very good thank you
• On time, efficient, kind
• On time, pleasant and courteous phlebomist, good information..
• On time, pleasant, quickly actioned
• On time, very professional
• On time. Very efficient. Particularly friendly and kind. Everything a patient could ask for, and a little bit more.
• Organised friendly staff lovely GP's
• Polite and helpful staff. No problems, seen in a decent time
• Poor injection technique for covid vaccine
• Precise and personal care
• Professional, caring and efficient
• Prompt and friendly
• Prompt consultation, GP taking forward further investigations, appreciate efforts to obtain diagnosis to determine any further treatment. Thank you.
• Prompt, informative, pleasant, quick.
• Punctual and very friendly - put my mind at ease re being a "needle
• Quick and efficient, and professional friendly service.
• Quick and professional nurses
• Quick to book appt. Lovely staff. Well organised.
• Quick, efficient, caring and nurse explained everything very clearly .
• Really top service as always, pleasant , efficient, knowledgeable.
• Reasonable waiting time and friendly staff
• Seen on time, purpose for appointment was explained
• Seen on time, quick appointment flagged due to cancellation, thank you.
• Seen On time. Good friendly service.
• Seen very quickly. Nurse very kind and efficient
• Shirley was lovely
• Shirley was really nice and friendly. She explained everything regarding my results and further questions I asked were answered thoroughly. She was helpful
• Short wait and doctor sorted things out quickly
• Short wait and nurse sorted things out quickly
• Smooth and pain free injection as well as lovely personality.
• So polite as I have found everyone thankyou
• Speedy appointment with a very caring nurse
• Staff Always polite, treatment yesterday was very efficient.
• Such pleasant staff
• Surgery busy but I didn't wait for long, a pleasant experience and efficient as usual.
• The doctor was very kind and took a lot of the discussing even the little problems. Thank you.
• The booking in machine didn't work again 12 weeks on. Reception officious manner. Booked me in using her computer and told I didn't have an appointment
• The doctor really listened and acted very swiftly
• The doctor was patient and thoughtful.
• The experience was first class.
• The Marazion surgery has always been helpful and respectful in everything they have done for myself and my wife.
• The nurse and doctor seemed very though and explained everything to me in the way l could understand, they are worth their weight in gold
• The nurse I saw was brilliant, lovely, polite and very helpful
• The nurse I saw was professional, friendly, empathetic, and knowledgeable
• The nurse I saw was very kind and sympathetic as I was so upset
• The nurse involved explained the Doppler Test well and in a manner I could understand. She was friendly and reassuring, a great asset to the NHS.
• The nurse was extremely pleasant, she explained everything to me. She answered all my questions quite thoroughly. She was very easy to talk to.
• The nurse was friendly and helpful, explaining to me.
• The nurse was very efficient and easy to get on with.
• The nurse was very helpful and polite...
• The nurse was very informative and also a nice friendly person
• The nurse was very professional, pleasant, and friendly
• The nurse who did my doppler test yesterday was really lovely & very
• The person I saw was attentive, knowledgeable and understanding of the issue at hand
• The person who took my blood, was, very professional with understan
• The reason I gave it 1 is because Dr Robbins is very kind understanding and a brilliant doctor.
• The receptionist was so helpful in every way
• The staff are always so polite and helpful. The nurse I saw yesterday really made me feel at ease when I went for my blood test
• The surgery was running late and the Nurse apologised. She need not have. She took some blood and I didn't feel a thing. All in all a pleasant visit
• The team at Marazion were helpful. Kind and very efficient. Top class.
• Told to come for bloods then told they were not needed. Tried to order a repeat prescription which now needs the doctors approval so another trip now needed
• Very efficient and quick
• Very efficient HCA, I asked for bp check as well, and also checked on a result whilst there.
• Very efficient in appointment making, reminder sent ,appointment on time ..... all good
• Very friendly and very pleasant made me feel at ease
• Very friendly, efficient, and professional
• Very friendly, timely and helpful.
• Very friendly. Efficient.
• Very good service and very friendly helpful staff
• Very good service the physio was most helpful couldn't ask for better
• Very good service with lovely Care Assistant, Emily I think.
• Very good staff and good service. Fitted my appointment around my full time job
• Very happy with my appointment thankyou.
• Very helpful and friendly and knew what would help me excellent
• Very helpful and friendly advice. Very informative.
• Very helpful and friendly nurse. Very approachable and very open.
• Very helpful and informative
• Very helpful and pleasant staff.
• Very helpful friendly nurse
• Very informative
• Very informative review with the Dr.
• Very pleasant and efficient. Thank you.
• Very pleasant nurse
• Very pleasant reception and the nurse was so kind and made me feel important and worth listening to
• Very professional, explained everything, thoroughly nice person
• Very prompt, professional and friendly service.
• Very punctual appointment, Very reassuring practitioner , informative but casual approach
• Very quick and on time
• Very quick to be seen, nurse was very gentle I hardly felt blood being taken. Overall very efficient
• Very quick, efficient and friendly service
• Very thorough, informative, professional, and personable
• Very thorough, polite and answered all my questions with a follow up scheduled for later. Couldn't have asked for more.
• Waited less than 10 mins after allotted appointment time. The Dr Shatwell was very helpful. Very positive experience
• Welcoming, helpful and giving helpful information.
• Were helpful and friendly staff
• Wonderful empathetic Dr who really listened and understood my issues. Sunday surgery is a fantastic service from our super Marazion team.
• Young doctor, extremely good face to face, very knowledgeable and just nice!!
• Your staff are always helpful, kind and understanding of the patients needs.

Friends & Family Test - June 2022

In June 2022 we had a total of 385 responses; 96% (374) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• All needs were taken in to account...mental health and physical and I really appreciate this. I couldn't do the appointments without the mental health un
• All questions answered in a concise manner which could be understood.
• Always an excellent service at Marazion
• Always a good caring appointment
• Always extremely good care & service at this Surgery and an exceptional team of professionals.
• Always friendly
• Always very good service, friendly and on time.
• Angharad is truly committed and compassionate young lady in her work as a pharmacist. Her immense care and knowledge is unparalleled by one so young
• Appoint on time. Lee very professional in taking blood and made to feel relaxed.
• Appointment
• Appointment on time and the Nurse (Emma, I think) was very pleasant and gentle. Thank you
• Appointment on time, condition taken seriously with urgent referral
• Appointment on time, straight in and out no messing about, it was a blood test, straight forward
• Appointment was on time and effective
• Appointment was on time and efficient but person I saw did not have her long hair tied back which is an infection control risk especially when performing
• Appt on time. The nurse was very friendly, informative & receptive
• As always, extremely caring and pleasant staff, thank you for being there when needed.
• As usual on time and with care
• Because it answered our questions even if slightly behind schedule.
• Because Lee (can't recall his surname) was so kind, pleasant and efficient.
• Because of staff shortages had to wait 15 mins for appointment and at reception had to wait to book appointment. Otherwise all good
• Because the meeting face to face n meet a real person that knows her stuff n discuss options is most welcome in this world off txt messages feel much mor
• Because the nurse was very helpful and answered my questions
• Because you are always looked after. Best surgery around.
• Bit of a wait, but treatment excellent
• Blood taken by trainee. Very impressed
• Both appts lovely staff. Felt relaxed. Very efficient
• Cheerful efficient nurse
• Chloe gave me a very thorough check to see if I suffered from Asthma, she was informative and reassuring I will look forward to seeing her again to help
• Chloe is so professional and makes you feel easy and most importantly she sorts the problem...Top marks Chloe
• Chloe is very professional but also very affable. She made me feel less anxious and talked me through all the steps and the procedure. 11/10 nurse
• Chloe was lovely, very efficient and friendly. No problems at all
• Chloe was very informative, friendly and very willing to help
• Conscientious also friendly
• Dealt with by a very helpful and approachable assistant practitioner.
• Didn't have to wait long. Quick and efficient procedure.
• Dr Blight was very reassuring, professional and took my issue seriously.
• Efficiency professional pleasantly friendly polite
• Efficiency, patience and friendliness
• Efficient and friendly
• Efficient check in and appt was on time
• Efficient check in on computer, appointment time was spot on. Polite charming staff.
• Efficient friendly service
• Efficient knowledgeable and friendly
• Emily was very friendly and efficient
• Everyone is always very helpful no problems at all
• excellent service from friendly and professional nursing and reception staff.
• Excellence service. very helpful and kind.
• Excellent reception area and waiting room, staff kind and considerate and friendly
• Excellent service all round
• Excellent service from a professional, friendly practitioner. She was skilfully able to get blood samples from me without issue, whereas sometimes my ve
• Excellent service, staff fantastic always treated well
• Excellent, knowledgeable and friendly staff
• Fast and professional service.
• Fast friendly helpful
• Fast, efficient, successful, well done!
• Friendly and efficient
• Friendly and happy staff
• Friendly and professional
• Friendly efficient and helpful no waiting though I was late arriving
• Friendly efficient service
• Friendly not but not condescending and helpful.
• Friendly, efficient, booking in system working again post covid, music in waiting room drowns out crushing bores but obscures patient names and room for
• Friendly, helpful and efficient Dr Herdman 10/10
• Friendly, well-kept premises, efficient.
• Gemma the Physiotherapist I saw today, was extremely helpful and wonderfully kind.
• Girl on pharmacy was polite and helpful as was the nurse.
• Good advice and prompt attention
• Good because the room was clean and tidy. Only good as I had to wait about 25 past my appointment time
• Good communication and punctual.
• Good experience by professional staff
• Good service
• Good welcome, comfortable seating, friendly and knowledgeable nurse who was on time.
• GP seemed like he had time to talk and understood my daughter’s mental health issues
• GP very approachable, discussed problem, gave good advice and referred on for scan. Thank you everyone at the practice
• GP was kind, patient and I felt valued and listened too. Thank you
• Great advice given
• Hardly had to wait, tests done quickly and efficiently
• He was nice, kind, made me feel at ease.
• Heart failing - quick response from Dr Robbins - admission details from Dr Tinkler also appreciated
• Helpful, friendly, professional, efficient
• How long have excellent friendly service as usual
• I arrived on time checked in and waited to be called. After 15 mins I saw the nurse leave her room so I enquired at reception if the nurse was behind time
• I felt at ease with the nurse and she was really lovely
• I made an appointment with Emily, the nurse, several weeks previously, as either Emily or Shirley can painlessly and easily take my monthly bloods. I ha
• I rushed to be at the surgery on time but had to wait ten minutes after my appointment time to be seen. Otherwise it would have been a very good. Sorry.
• I was confident in the surgery . Booking in was simple and the physio I saw was brilliant!
• I was asked to come in to review my medication and to bring my medication with me. I received two reminders. On arrival for my appointment, I was told
• I was seen quickly and efficiently. I had 2 appointments and one followed the other very quickly.
• I was treated with respect and kindness, my questions were answered clearly concisely.
• I went for a blood test and I got my blood test quickly & efficiently - Hannah was good. Also I appreciate how quickly you have produced my prescribed me
• I would prefer to see my doctor more often, but completely understand why this doesn't happen. Calling up for an appointment at 8am can be very stressful
• It is not my responsibility to have drugs discontinued, when prescribed, by leading clinicians in this field. Each drug is endorsed or agreed by regu
• It was very good
• I've always had a kind and caring service from all the staff. I've often commented on the high standards provided by the nursing staff who in lots of cir
• I've chosen this answer because Dr Robbins made me feel at ease whilst I was explaining things and actually listened. I'm happy with the outcome and the
• Jeez I am in pain I don't need this
• Just great service for me as I'm struggling with my condition what a lovely nurse so understanding
• just perfect - as per previous (multiple visits)
• Kind and efficient blood taking
• Kind and helpful
• Lovely nurse
• Lovely young nurse who took my blood, very friendly
• My appointment was on time and the doctor was fantastic and I had extra medication to get and the pharmacy had these in stock
• No fuss in and out in less than 5 minutes and nurse explained what the injection was for couldn't ask for better service
• No overcrowding, quick and efficient.
• No problems
• No waiting GOOD DOCTOR nothing too much trouble
• No waiting time, friendly nurse, in and out without any delays
• No waiting. Clean waiting room. Nurse kind informative and efficient at taking blood. Next appointment made easily. Pharmacy helpful too
• No waiting. Kind and helpful staff
• Nurse Hatton was very helpful
• Nurse listened to my questions, reassured me and gave good advice.
• Nurse very efficient and did not have to wait long for my injection
• Nurse very friendly & reassuring. Excellent
• Nurse very good
• Nurse was lovely. On time. Explained what need to be done
• Nurse was lovely, informative and caring. Seen straight away.
• Nurse was lovely. Informative. On time. Receptionist also very nice.
• Nurse was super polite and helpful
• Nurse was very kind and helpful
• Nurses and NHS stag have a difficult job and do Not need the criticism thrown at them by "so called small minded critics"
• Nurses attitude excellent...knew what she was doing taken my blood on first attempt normally leave like a dartboard...
• On time, nice nurse
• On time and effective consultation only negative 2 weeks to wait for simple blood tests but I understand the NHS is on its knees so I am thankful for this
• On time. Good advice. Listened to my needs
• On time, Chloe was brilliant, friendly and professional
• On time, friendly etc
• On time. Very helpful
• Outstanding surgery & outstanding staff very grateful as so helpful
• Over 40 minutes late going in with no apology. Also a non-patient came in visiting from Australia and was seen within 5 minutes.
• Pleasant helpful professional
• Pleasant manner of doctor and painless injection.
• Pleasant nurse, appt on time
• Pleasant receptionist then didn't have to wait long. Consultation was thorough with appointment for follow up blood test and scan.
• Polite and professional service
• Professional, friendly nurses who explained everything I needed to know.
• Prompt and efficient service.
• Prompt and efficient.
• Prompt and informative.
• Prompt response and thorough examination
• Punctual and excellent phlebotomist
• Punctual supportive patient and answered my questions
• Quick, easy, no problems
• Quick, efficient, and friendly.
• Quick, efficient, on time
• Really appreciate Dr Herdman's time and helpfulness re the matters I raised with him.
• Really friendly helpful nurse. Makes all the difference!
• Reason why The surgery is excellent and staff always pleasant and helpful
• Same day appointment and nice to see surgery is almost back to normal.
• Seen on time and dealt with pleasantly and efficiently
• Seen on time in friendly efficient manner very pleased
• Seen on time, nurse very efficient.
• Seen quickly & management plan agreed with the asthma nurse
• Service very good and Emily very friendly
• Service was excellent. Very thorough and professional. Also very prompt. Appointment was on time. Thank you!
• Short waiting time, treated very kindly, felt reassured
• Signed in not long to wait doctor explained everything came away happy
• Speedy check in. Shirley was lovely, very reassuring but thorough. She answered all my questions. Very pleasant appointment
• Speedy service, as usual, no complaints.
• Staff are always friendly and are happy to help. It's a pleasure to deal with the nurses, who are always positive and cheerful.
• Staff are very friendly and professional
• Staff reception were helpful and kind and so was the nurse overall very good. I can't complain
• Swift and easy to get an appointment and thorough unhurried consultation.
• Swift and friendly
• The appointment my dad had was different to the text I received. Meaning we had a long wait.
• The appointment was punctual, thorough and polite.
• The Dr was very good but there will be a 31 wk wait for an important part of my treatment. The NHS NEEDS MORE FUNDING!
• The G.P. listened to my problems and his response was very helpful. I am confident that my issues are going to be resolved.
• The lady was punctual, considerate and very helpful.
• The nurse I saw was very kind and helpful.
• The nurse I saw, Chloe, was really good and put me at ease about my appointment and what would happen after. Thank you
• The nurse that I saw was very kind and smiley.
• The nurse was really friendly, efficient and extremely helpful.
• The nurse was really kind and considerate and the appointment was on time
• The nurse was very good at job
• The nurse who took my blood this morning made me feel so comfortable. I don't like having blood taken, but when she said a scratch coming.. I didn't even
• The pharmacist was very pleasant, thorough and made me feel at ease throughout the visit.
• The Practice nurse was very thorough and put me at ease with questions I had. Very efficient with covering everything with my copd
• The reception staff were very efficient and friendly and the nurse was really pleasant and good at her job
• The service was quick and efficient. I appreciated the space in the waiting room from a Covid perspective.
• The visit was very good thank you
• The young doctor I saw was very thorough and explained recent tests I had done, he was both patient and reassuring.
• There was no delay and the nurse was lovely
• they are brilliant
• Very efficient
• Very efficient and friendly as always
• Very efficient and friendly.
• Very efficient service and care taken
• Very empathic professional lady who listened and took note of all my concerns and guided me to the correct course of treatment in her professional opinion
• Very friendly and efficient staff always welcoming, kept informed at all times
• Very friendly professional service .was very nervous to have treatment ,nurse was amazing !
• Very friendly. Professional and efficient
• Very good and efficient consultation. Prompt action.
• Very good kind service
• Very good positive discussion
• Very good service as usual and very polite
• Very helpful
• Very helpful and answers any of my concerns regarding the tests
• Very pleasant helpful Doctor,
• Very pleased with all the staff at the surgery
• Very professional and caring job well done
• Very professional consultation. Would have benefitted from being longer but receptionist would not let me book 2 appointments, so this was no reflection on GP
• Very professional, non-judgmental and kind.
• Very prompt appointment and friendly and informative nurse all around a good experience.
• Very prompt appointment, helpful reception, reassurance from GP very much appreciated.
• Very prompt, professional and friendly service.
• Very quick appointment. Friendly nurse.
• Very short wait Quick injection by nurse and out almost before I knew it.
• Very smiley kind nurses for the children's' vaccines
• Very welcoming the receptionist & Gemma the physio also very friendly & very helpful
• Waited 1.5hrs and still didn't see a doctor and cannot book another appointment I was on time and no reason was given for the delay
• Went in on time, lady polite and efficient. No fuss and clear when answering questions.
• Your staff are extremely polite and helpful. The appointment was on time and the nurse efficient in taking my blood. Thank you

Friends & Family Test - May 2022

In May 2022 we had a total of 453 responses; 98% (445) said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• A good service, good to see the GP at the surgery, long waiting time even though it was the start of the day but this sometimes can't be helped.
• A very efficient and professional service from start to finish.
• All ran smoothly as usual.
• Always a first class service, very professional and everyone makes …
• Answered all my questions
• App. On time, delightful helpful nurse.
• Appointment on time and nurse very engaging
• Appointment on time and staff very friendly and helpful
• Appointment on time, great bed side manner.
• Appointment on time. Blood taken in professional and friendly manner
• Appointment was on time and nurse very friendly.
• Appointment was on time and physio was very helpful and arranged a referral. The referral will take months but that's a separate problem
• Appointment was on time, physio was very kind and lovely with my son, very knowledgeable about his condition and helpful in terms of treatment options.
• Appointment was on time. The nurse was very professional and friendly. I felt very much at ease.
• Appointment was swift and professional
• Appointment with nurse on time, with very efficient and friendly service.
• Appointments running in excess of 30 mins late. Prescriptions issued without any advice as to why. Referred back to GP requests, never acted upon.
• Appt on time quick service no waiting
• Appt on time, nurse friendly with a smile.
• Appt on time, nurses friendly and informative & surgery clean & welcoming
• Appt on time. Felt a little more concern could have been shown on swelling as I believe I may have cellulitis. No pain relief for removal of staples
• Because I could not think of any better treatment.
• Because I was listened to, it was reassuring.
• Because it was friendly and quick and professional
• Because the new girl most patient.
• Because the nurse I saw gave me time and just listened when I needed someone to talk to .she was just lovely kind and compassionate to me at a time when I …
• Booked in on time, Shirley answered all my questions, great service.
• Both Dr Lock and the receptionist on duty were very efficient and friendly.
• Brilliant and helpful staff. Nothing is too much trouble.
• Called in on time and very friendly nursing staff.
• Caring staff, clear information, communicated well with family member
• Chloe Gendall explained everything I needed to know excellent appointment, had time to listen which means a lot
• Chloe, the nurse, was punctual and dealt with me in gentle and efficient way
• Considerate, professional, clear in what needed to be done
• Consistent good attention
• Diagnosed well explained.
• Doctor was knowledgeable and personable
• Dr Lock took time to discuss my problem with me.
• Dr lock was very good with my husband
• Dr Lock was very helpful and informative
• Dr Robbins has been brilliant. Consciousness, expert and diligent.
• Dr Robbins is an amazing doctor...kind, thoughtful and very helpful. He could see the pain I was in with my hip and sent off a chase up letter. Brilliant
• Dr Robbins offered a face to face appointment and held an in-depth consultation. He made referrals and was very helpful giving full consideration to my p….
• Dr Robbins was very thorough and Nurse Hatton was brilliant
• Dr Robbins was very patient and treated a melanoma on my nose that he had spotted
• Dr Sugrue is so understanding and such a lovely GP who has always supported me for many years. It is always a pleasure to have a consultation with him.
• Dr Sugrue was very thorough and responsive to my needs
• Dr was great. Receptionist was rude. Mask wearing ridiculous
• Dr Robbins, was wonderful considering my health and the sad circumstances of my dear XXX. Thank you,
• Easy and quick
• Easy sign in. Excellent rapport with nurse.
• Efficient friendly staff
• Efficient on time and friendly service from Shirley
• Efficient service
• Emily was competent friendly and efficient. Appointment on time excellent service
• Emily was on time, friendly, helpful (also took my BP for pill check rather than me having to come back another day) took blood painlessly and I was in a …
• Emma was extremely good and gave me confidence in her diagnosis.
• Everyone is friendly and helpful
• Everyone was very helpful and considerate
• Everyone was very polite and helpful
• Everything was punctual, communication was good and the support by the physio was very clear and informative.
• Everything went smoothly and was well organised
• Excellent and friendly as always
• Excellent care
• Excellent nurse and very friendly
• Excellent service
• Excellent service
• Excellent service
• Excellent service. Thank you
• Excellent treatment as always
• Excellent, knowledgeable, and friendly staff
• Expert, friendly service
• Felt at ease with Lucy. Excellent service. Thank you for caring.
• First class meeting with Dr Lock
• Friendly and efficient
• Friendly and informative nurse
• Friendly and informative. Nice atmosphere
• Friendly staff, made to feel very comfortable.
• Friendly very cheerful and on time
• Friendly, empathetic, caring, efficient and knowledgeable
• Friendly, knowledgeable staff
• Gemma very nice and helpful with lots of advice
• Good doctors and staff.
• Good system which worked well today
• Great doctor, patient and not rushed
• Great service and compassion, thank you
• Hannah is brilliant
• Hannah, pleasant
• happy to be seen promptly & with v helpful nurse who explained ever
• Helpful and polite nurse, also gave information re another condition. Reception also gave good response to the problem and another appt made. Thanks
• Helpful, informative and professional.
• I am always satisfied with Dr Robbins not only confident in his ability but his attitude is very good, listens to me and does not talk over me as some do
• I appreciate the professionalism, kindness & patience of drs and staff at Marazion surgery, particularly Dr Robbins in relation to my many related issues
• I came needing help for nervous exhaustion/panic attacks and then had to wait nearly an hour to see the doctor, setting me into panic attack mode.
• I didn't have to wait too long and Hannah was friendly and efficient
• I found everyone very helpful and kind.
• I saw Chloe and she is always very helpful and friendly and has always got time to talk to you and do anything she can to help and make you at ease
• I think the media are always moaning about doctor's surgeries. It's about time people realise just how hard the doctors & their staff work. It's easy to …
• I was dealt with professionally and with efficiency.
• I was in and out quickly and the doctor I saw was lovely couldn't fault the service and advice thank you
• I was looked after very well and friendly staff
• I was made to feel comfortable therefore relaxed with my appointment Amanda and I apologise if I got the young ladies name wrong was the consummate professional
• I was seen on time and I was glad that people are still asked to wear masks and spaced in seating, given that a number of people in the waiting room were
• I was seen pretty soon and the doctor did his best.
• I was seen promptly by the nurse at the said appointed time. My med
• I was seen quickly, and in a friendly & efficient manner. Very good experience, thank you
• I went for blood tests & Doppler for getting stockings. I had seen doctor Thursday before with large hard painful swelling behind knee, he looked at it
• I'm anxious in medical surroundings. The nurse was very good, calm and reassuring
• In my reply, I am referring to the PSA blood test which took place at 9am on the 27 April. This was carried out with the skill of a professional nurse
• In on time and out quickly
• In out 5mins.Nurse explained reason for blood test
• In out and gone, nurse very pleasant
• It was on time
• I've chosen one because the doctor was very helpful with my problems & very friendly & very supported
• Just being 10mins late at 09.40hrs. Other than that I can't fault the service. If I was seen on time, I would have scored you a 1.
• Kind and helpful
• Kind friendly staff. Informative about procedures and result timeframe. Punctual
• Listened to what I had to say and explained things very well
• Lovely friendly, helpful nurse!
• Lovely nurse
• Lovely nurse, explained what I was having done & made me feel comfortable.
• made me feel comfortable n relaxed. also did a very gentle blood test.
• Marazion surgery is a first class surgery in every way, everyone is
• Me and my husband needed a blood test, requested for a consultant - When phoned for an app for bloods I wouldn't say the receptionist was rude but blunt..
• Meds all ready to collect-Emily works efficiently
• Mr Forgetful left the facemask in the car but was soon provided with a fresh one.
• My appointment was for 1140 am and I was seen at 1134am which was excellent a charming young lady did my injection most professionally and quickly.
• My appointment was on time . The GP I saw was kind, considerate, informative. I felt listened too. I felt I had time to voice all of my concerns with
• My reason for giving the score I have is because of the level of care and understanding that all members of staff have. The doctors are professional caring
• New patient, first visit - very impressed. Thank you
• New to the surgery - great service all round, thank you
• No fuss, no bother, simply efficient and pleasant with it.
• No waiting nurse
• Number one as surgery Marazion is brilliant
• Nurse very friendly and calm
• Nurse was very friendly and efficient as was the receptionist Thank you
• Nursing Staff very helpful and useful to see a friendly face again. I just wish the opportunity had been available at the same time as the review, with a
• On time, efficient, constructive
• on time. quiet waiting room. evening appointments suits me better
• On time and efficient. Very friendly
• On time appointment and very friendly nurse who explained exactly what was happening.
• On time, early if anything. Kind and efficient.
• On time, friendly, informative and helpful nurse
• On time, good explanation of diagnosis
• On time, nurse was friendly and very efficient.
• On time, professionally dealt with, friendly reception.
• On time, very quick, lovely nurse, was back out within 4 mins of my appointment time
• On time. Friendly
• Personal care and polite and helpful x
• Personal caring service carefully explained
• Polite, helpful receptionist. On time. Genuinely interested G.P who spoke with me and listened instead of the computer screen.
• Professional, caring and explains things. Very helpful
• Professional, competent and friendly.
• Prompt
• Prompt and friendly service
• Prompt timing. Very polite welcoming friendly nurse and relaxing appointment.
• Prompt appointment and pleasant GP, good environment and friendly staff, very satisfied.
• Punctual, friendly, time for additional questions if required
• Quick and efficient appointment
• Quick and polite
• Quick, reliable and informative
• Really excellent new GP, Dr Shatwell, listened and gave excellent advice. Also had a lovely demeanour. All staff very helpful as usual. The pharmacy sta
• Really good doctor made me feel positive about the future
• Reception team friendly and helpful. Dr Robinson was open in listening and ascertaining my concerns, informative with talking about potential reasons fo
• Second visit with an infected finger, finally a correct diagnosis from
• Seen quickly, friendly and professional service. Good communication.
• Seen spot on time nurse explained everything to me clearly. Very pleasant
• She was very good at her work. Carried it out professionally. Well
• She was very good and help full
• Shirley Hatton always friendly brilliant at her job
• Simply that the nurse in question was very professional albeit the procedure requested by the locum Dr was not carried out as no clear reason for the blood
• Simply the surgery is so efficient, friendly and effective at delivering the service a patient would ask for.
• So impressed with the service, second bar none.
• So pleased we have this surgery. Everything works so well.
• Sorry could not get the numbers right it should have been number one
• Staff are always polite, professional and friendly.
• Staff efficient and friendly.
• Super understanding sympathetic Dr Robbins, Thank you do much.
• The amount of care given by every member of staff is absolutely amazing, it is by far the best doctors surgery I have ever used and I feel privileged to
• The appointment was on time everything explained to me, a pleasant manner and very efficient I couldn't hope to be treated better.
• The appointment was on time, the service was efficient and carried out professionally.
• The check in system worked well. The appointment was on time. The nurse, Amanda, was friendly and efficient. However, I had been asked to bring a letter
• The doctor I saw was actually interested in me as a patient and a human being. This inspired my confidence.
• The Doctor was excellent and I very pleased with his care and attention. However the amount of time that has to be taken to complete the administrative
• The doctor was extremely understanding and sympathetic he gave me loads of time and concise information and advice
• The doctor was very considerate, very polite and showed genuine care.
• The doctor was very calming and didn't seem like he was rushing my appointment and actually made a conversation
• The examination was thorough and well explained.
• The GP was very supportive of my condition and listened making me feel very worthy of being there. Also the receptionist was very approachable and friendly.
• The inquiry I made was sorted and my appointment with the GP very helpful
• The investigation and the explanation of my knee and shoulder problem good and the treatment options and advice was very helpful and encouraging. It has
• The lady who takes my bloods is outstanding and so kind!
• The locum doctor was excellent and really helped me
• The nurse who saw me today showed a high standard of practice
• The nurse did an excellent job giving me my blood test only a small prick and no mark afterwards she was very pleasant and professional
• The nurse explained who the blood test was for, it didn't hurt or bleed much afterwards and she explained the next steps
• The nurse was brilliant
• The nurse was compassionate, understanding and brill at her job, her empathy was greatly appreciated by me x
• The nurse was friendly kind and made me feel at ease.
• The nurse was really good at taking my bloods and making me feel at
• The nurse we saw for my clip removal was so gentle... 29 clips out 7 minutes or so... she was brilliant.. hardly felt a thing!
• The nurse who took my bloods today was really friendly, professional
• the service was excellent
• The service was excellent appointment punctual my issue was fully explained
• The service was friendly, efficient and professional.
• The staff resolved the issue with the faulty attendance unit quickly and seamlessly checked me in for my appointment
• The surgery is always efficient and friendly with great advice care and help from all the staff Thankyou
• They are amazing there
• They look after us so well
• They were very good and acted very fast
• Though I had to wait until I was seen, the help I received from the doctor was excellent
• Thought he was very through
• Unquestioning empathy and understanding.
• Very efficient, quick & charming.
• Very friendly and helpful
• Very friendly, efficient, and helpful nurse today.
• Very kind and friendly staff. Always seem to run on time too.
• Very knowledgeable and informative. Explained everything clearly in a pleasant manner.
• Very observational and took on board my extreme nervous needs, and adjusted accordingly
• Very pleasant staff. On time, no waiting around
• Very pleased with the consultation I had.
• Very professional and friendly. And quick
• Very quick and on time.
• Very quick and professional
• Very quick and the nurse was excellent.
• Very thorough and proactive
• Went in on time, nurse was friendly and welcoming putting me at ease. I needed a blood test so was on edge but she dealt with me professionally and witho
• Were efficient and Drs were able to examine my feet in a very pleasant manner
• Would have been a 1 but the appointment was late
• You did what was necessary within 5 minutes of the prescribed time - no problem.
• You said 1 minute, 17 minutes later I was answered
• Young lady attentive informative nice thank you

Friends & Family Test - April 2022

In April 2022 we had a total of 237 responses; 230 said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• A lovely Team Emily was very understanding as I have a needle phobia Thank You again
• All my questions were clearly considered and answered, really appreciated the information.
• all the facilities and staff at the surgery and pharmacy are just superb!
• Although my injury is not severe, The Physio understood that I need to improve it and learn how to treat it as both my job and hobbies put pressure on it. I was given good advice and some exercises to strengthen it.
• Always pleasant. Usually on time
• Amazing nurse explained everything to me
• An excellent surgery.
• Appointment on time. Follow up call from Dr within couple of hours to arrange further treatment.
• Appt on time, very polite lady
• Arrived on time and only waited about 5 mins before I went in. Shirley was very friendly, efficient & helpful. Couldn't find fault.
• As always excellent. Appt was on time, treated with respect, no problems at all.
• Attentive on time helpful and listened
• Because of the ridiculous mask wearing rule ???
• Because that is how I rated my experience.
• Because the service was excellent
• Chloe is so kind and supportive, and really goes out of her way to help. Plus, the most gently blood test I have EVER had!
• Clinic was on time nurse was friendly and was in and out quickly!
• Comfortable well organised check in and waiting area, appointment on time, nurse helpful, friendly and considerate. ?
• Consultation and treatment given in a professional yet caring manner.
• Didn't have to wait long and procedure was straight forward thank you
• Doctor was brilliant
• Dr Battle was very thorough, thoughtful and informative
• Dr Sugrue went above and beyond. He not only gave my very elderly mother her steroid injection but also requested X-rays for her and after the appointment
• Easy appointment registration. Doctor answered all my queries in a concise and clear manner. Not rushed.
• Easy parking - excellent staff - appointments on time - confidence in the overall service.
• Easy to arrange an appointment and I was called in on time. Staff are friendly and helpful.
• Efficient,Friendly.listened....,all round Marazion surgery
• Emily (nurse) was very efficient pleasant and on time
• Emily is only one of 2 nurses who can successfully draw my blood
• Emily was extremely proficient, very friendly and helpful
• Everything was very efficient and the young lady was very pleasant
• Excellent experience super friendly
• Excellent service from the surgery today. Thank you.
• Explained everything clearly, considerate, professional. painless experience.
• Fantastic service
• Friendly & efficient
• Friendly and efficient
• Friendly and professional.
• Friendly and punctual
• Friendly courteous and efficient
• Friendly efficient service
• Good, efficient service Under considerable pressure
• Great patience service by a great looking nurse
• Great staff and great service
• Had a polite nurse who chatted while continuing with her work, showing an interest in the person
• Hannah was very friendly, courteous and efficient
• Happy Nurse good consulting
• Helpful receptionist and really efficient and friendly phlebotomist.
• I am always cared for and treated with the utmost dignity
• I arrived and booked in easily. I was called in on time, the work was completed quickly, comfortably and well.
• I chose 1 because it was the only choice to make,
• I didn't have to wait long for my appointment. The nurse was polite and caring and didn't rush at all.
• I didn't have to wait or deal with reception. Dispensary were very helpful. The usual air of difficulty was not present. Amazing not to be made to feel bad for needing a doctor. A pleasant change.
• I felt it was a very good appointment. A very thorough examination and all my questions were answered and hopefully when I have been to the respective other appointments my injured eg will be better
• I have always received good service
• I saw physio Gemma. She was sympathetic, matter if fact and I feel confident with her diagnosis and that I am going to get the best treatment for my con
• I was in a lot of pain and treated very kindly and conscientiously by the doctor (a locum) and the physiotherapist. Also the medication prescribed allevi
• I was seen on time. The nurse was very professional and reassuring. The procedure was dealt with very well. I was very impressed with how I was treated.
• I was seen really quickly, a few mins earlier than the appointment time so no waiting time. The nurse was really kind and understanding and made the appo
• Lovely nurse for a blood test...thank you.
• New Doc is a legend.
• No waiting plus no probs good Nurse very Pleasant
• Nurse at Marazion surgery was pleasant helpful and efficient.
• Nurse friendly, informative and reassuring.
• Nurse very friendly and competent
• Nurse was friendly and explained what she was doing very clearly.
• Nurse was friendly there was no waiting and she was very efficient.
• On time & very efficiently done
• On time appointment with a very experienced physio,who well articulated the problem and the solution. Thank you.
• On time, friendly and welcoming. Very efficient
• Outstanding service - prompt polite and professional
• Pleasant, professional staff. Experience was almost fun.
• Polite and friendly service
• Polite and helpful
• Prompt & polite.
• Prompt and efficient. Informative
• Punctual, professional, polite
• Quick and friendly
• Quick, efficient and friendly.
• Really good service and everything explained well in a way l understood.
• Really helpful consultation with knowledgeable GP. Problem focussed. Very kind with child. Sought to resolve issue. Phoned back with update.
• Really helpful informative nurse who made me feel very comfortable
• Really nice nurse appointment literally right on time
• Seen on time and not rushed
• She was kind, caring, informative
• Shirley is an excellent phlebotomist I didn't feel a thing
• Shirley was very helpful and made the whole experience excellent
• Short waiting time friendly Nurse
• Straight forward, on time and friendly staff
• The appointment time was met, by Shirley and the blood specimen obtained in a professional and courteous manner. Very satisfied with the whole ex
• The appointment was on time and the nurse was excellent very caring
• The appointment was on time, very quick and the nurse was very friendly indeed
• The Doctor was very good and reset my anxiety to low. The examination was very thorough, and I really appreciated this and ALL of the team were very friendly
• The nurse Amanda, who I know, was very good and professional and gave me plenty of feedback on the course ahead. I am so pleased that I transferred to Marazion
• The nurse was really friendly and made me feel really comfortable
• The nurse was so kind and considerate.
• The nurse was very lovely
• The physiotherapist was very courteous and thorough
• The service and staff at Marazion surgery are always brilliant, helpful, pleasant and professional and can not fault anything.
• The service is very good. Through no one's fault, i had to return to the surgery due to an bp monitor malfunction
• The staff I very understanding and professional
• The trainee nurse who did the injection was well supervised and successfully completed the procedure.
• There was no issue with my appointment however I felt I had to put a 3 and not higher as I would normally as when I came back for my blood test today as r
• To have an appointment so quickly and easily was so stress free
• Unable to make follow up appointment at reception, need to call at
• Very clear about procedure, very professional and welcoming. Checked I was ok during and was kind
• Very efficient and on time
• Very efficient gave me all the information about the injection and it was carried very quickly
• Very efficient service
• Very efficient, seen on time, friendly nurse, friendly at pharmacy, painless procedure
• Very friendly and reassuring
• Very friendly, business-like and informative
• Very good service
• Very helpful doctor was so easy to chat to.
• Very impressed with Dr Tinkler. Very thorough with examination.
• Very quick and efficient.
• Went in on time and the nurse was very pleasant,and quick.
• Yes the doctor explained everything well, gave me a couple of other
• You are usually prompt and efficient. When I ask for advice the nurses are very helpful and knowledgeable.
• Your surgery offers a great service. Thanks

Friends & Family Test - March 2022

In March 2022 we had a total of 102 responses; 99 said that they were ‘EXTREMELY LIKELY’, or ‘VERY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Always friendly, helpful and very professional. A terrific team.
• Apologies for the delay in reply as I have been on the piste. Anyway I was warmly welcomed and tenderly stabbed and jabbed. I was on the way out when I noticed something on the floor by the pharmacy serving hatch which was a debit card so I rang the bell and handed it over. Good deeds all around.
• Appt was on time, I was there for a blood test & was in & out very quickly. The lady who saw me was very nice.
• As always, not kept waiting, treated with respect and usual good service.
• Called through on time, clean waiting areas. I'm difficult to get blood from but nurse Emily managed to get it first try.
• Clear and adaptable understanding of my health issues. Thank you.
• Consultation conducted with great empathy and clarity and very clear and very helpful guidance given.
• Efficient courteous and punctual
• Efficient friendly service
• Extremely lovely staff, took blood first go no problems
• Friendly & professional
• Friendly nurse, calm manner
• Hannah was very pleasant and put me at ease
• I feel reassured and understood during my appointments and my mental health which affects my appointments is taken as equal to my physical health.
• I was seen promptly by the physiotherapist who was clearly experienced and agreed a proactive course forwards. Thank you.
• I was seen promptly, and Shirley Hatton was efficient, professional and friendly.
• It was a simple check up and dressing change - all went well and was given plenty of dressings to see me through the next week or two until cut is healed. Thanks.
• My appointment was @ 15:10 I was seen promptly and efficiently with courtesy and care.
• My appointment was for Physio on a back problem but I also had additional issues that were causing me to feel unwell. The physiotherapist was very thorough and explained all problems and proposed treatment fully. She also got the Duty Doctor in and worked alongside him with added issues and concerns. There was a student in attendance also and she was included on the diagnosis and reasoning of the treatment. Very open and professional and reassuring
• My appointment was on time and the nurse was efficient courteous and very pleasant
• My appointment was thorough, and the doctor took time to listen
• On time, very pleasant Nurse, tests all done, and awaiting results.
• Pleasant friendly communicator and very efficient.
• Professional and caring
• Quick and easy blood test. Polite and efficient nurse.
• Really friendly nurses that made me feel relaxed
• Reason for attendance only partly achieved
• Shirley was very efficient, on time, was very nice to speak to & it was done very quickly
• Short wait. Friendly efficient procedure
• Staff always extremely pleasant, efficient and helpful.
• Staff were very friendly and helped me to relax.
• The nurse was really helpful and kind when discussing my condition.
• Very good Doctor, Samuel, who listened and gave good advice
• very professional phlebotomist
• We have always had a good service, appointment was on time. No problems as always

Friends & Family Test - February 2022

In February 2022 we had a total of 10 responses; everyone said that they were ‘EXTREMELY LIKELY’, to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Very proficient consultation coupled with understanding.

Friends & Family Test - January 2022

In January 2022 we had a total of 32 responses; 28 said that they were ‘EXTREMELY LIKELY’, and 2 said that they were ‘Very Likely’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• All staff excellent. Shirley is a credit to your surgery.
• As always, all needs were taken into consideration. Such a caring surgery with really helpful staff all around.
• Excellent service, very knowledgeable and helpful physio. Exercise sheet and link to app much appreciated.
• No long wait to get an appointment and so convenient seeing the physio in my own surgery rather than having to travel to the hospital.
• Friendly staff - appt on time
• I gave a top score today, as I received faultless, helpful & caring Service.... Thank you
• I put 1 for today’s appointment, which was on time, pleasant, and successful for me, my leg is healing over at last! I came out feeling relieved and optimistic.
• On time appointment very efficient dealing with me.
• Staff are always really friendly and competent. The nurse I saw on the day was fantastic and put me right at ease. Well done.

Friends & Family Test - December 2021

In December 2021 we had a total of 33 responses; 29 said that they were ‘EXTREMELY LIKELY’, and 3 said that they were ‘Very Likely’ to recommend our GP Practice to friends and family if  they needed similar care or treatment. You told us:

• 100% of the Staff carry out their duties above and beyond their normal workload - amazing, thank you.
• Consultation was faultless and provided all the help and guidance needed.
• Happy with the timing speed and info given. Only concern was being ignored at reception for 3 mins instead of being acknowledged
• I was 16 minutes late (due to work) then I had to wait nearly an hour, why not as last year in out easy through a side door, also asked if I still smoke! I have never smoked.
• Made to feel at ease. Discussed some worrying issues and came up with a plan of action
• My doctor was through and attentive. Unlike some reception staff.
• Quick and efficient
• Seen on time. Everyone very friendly. We have been coming for weeks for my husband's dressing changes. I would like to thank everyone who works at our Surgery, all have been very friendly and courteous. Would highly recommend Marazion Surgery. Thank you

Friends & Family Test - November 2021

In November 2021 we had a total of 161 responses; 144 said that they were ‘EXTREMELY LIKELY’, and 14 said that they were ‘Very Likely’ or ‘Likely’, to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• A good appointment, trying a new approach to get healing started. Cannot fault the dedication of the nurses in very difficult times.
• All needs were taken in to account...mental health and physical and I really appreciate this. I couldn't do the appointments without the mental health understanding.
• All Staff are very helpful and friendly.
• Always there, always efficient and so caring. Outstanding service for this beautiful surgery
• Appt on time and very caringly dealt with
• As always, a friendly, clean environment, with staff who obviously care, despite the ongoing pressures.
• As ever very efficient and friendly team at the surgery. Good communication throughout and brief waiting time for appointment. Having recently moved from another area I am always impressed with the excellent overall service from Marazion Surgery!
• Because the staff are always very helpful and caring
• Because the staff are so nice, appointment on time, and blood test done very efficiently
• Blonde bombshell was immaculately presented.
• Clear and informative. Nice manner. Left feeling much better, thank you
• Dealt with very professional with appropriate care and attention
• Dr Killeen and Shirley were both friendly and informative and put me at ease. I would like to say it was a pleasure to be there, well as much as it can be a pleasure when you're having your coil removed and a new one put in!! Seriously they were both fantastic and a true credit to the surgery
• Easy to make an appointment via email far better than phone. No wait and excellent treatment/advice.
• Efficient and well organised
• Everyone at the surgery always very friendly and helpful. Thank you.
• Everything always goes smoothly.
• Excellent care taken as always
• Excellent doctor !
• Excellent service, I felt well cared for.
• faultless as usual!
• Friendly and professional as ever. Felt very Covid safe.
• Friendly and professional as ever. Felt very Covid safe.
• Friendly, informative, punctual and efficient.
• Friendly, professional and put me at ease during a painful procedure. Thank you
• I based my rating of Very Good on the following. I saw the practice nurse at the scheduled time, she was very professional in carrying out the blood pressure tests and taking my blood sample. She also advised me to have another blood pressure check in about three weeks time as it was a little on the high side today.
• I feel reassured and understood during my appointments and my mental health which affects my appointments is taken as equal to my physical health.
• I have been back to the surgery for a repeat of a leg problem that started back in May this year. Despite the nurses best efforts and excellent care, and tests to sort my problem, the condition has still returned and is spreading and getting worse. I do feel that Covid is at the forefront of everything - to the detriment of everything else. That's nobody's fault, but it is affecting my rating.
• I was pleasantly surprised by the receptionist as well as the Dr ... it was my 1st visit I'm housebound usually but glad I had the chance to go & meet them!
• I was seen on time I had 2 appointments which were one after the other. Reception was very efficient and friendly. Very clean and tidy surgery and COVID safe
• I wasn't happy with the way the reception lady spoke to me. Her manner was very abrupt. I was a couple of minutes late for my appointment, which I apologised for and I also had to wait while she was on the phone talking to a patient, before I could book myself in. By this time my appointment time was 8 minutes prior. I didn't like the way she spoke to me in front of other patients. She was quite rude. Never had a problem before, and the nurse was lovely, so the rest of my experience there was no problem at all.
• I wasn't kept waiting long. All staff I saw were friendly, helpful and efficient. The GP was thorough and didn't rush the appointment
• In and out no problem thanks
• Kind professional nurse
• Laura the nurse was super lovely & made me feel very at ease.
• Nurse was lovely, very kind and caring.
• Nurse was very pleasant and kind, no waiting , just got on with the job. Very pleased with my flu jab.
• On time and smoothly run.
• Polite, helpful, perfect
• Prompt efficient service from the nurse. Polite staff. Clean safe waiting room.
• Prompt service with happy smiley faces.
• Reassuring treatment
• Reception, the nurse and dispensary were all welcoming, caring and respectful.
• Service was excellent as usual
• Smooth visit from reception to Nurse appt. Nurse pleasant and informative.
• Staff are always kind as well as professional.
• Staff attentive and polite, appt was on time and nurse was efficient, gave feedback and further information. Thank you
• Supplied me with a mask because I forgot mine and felt it all very efficient.
• The locum GP I saw really took the time to complete a holistic assessment of both my mental and physical health and we were able to agree a joint plan of treatment and review.
• The nurses and Doctors are all very supportive and willing to listen.
• The nursing care is faultless. I appreciate how hardworking yet caring the nurses are - excellent.
• The staff were quick, friendly and efficient.
• The young nurse was excellent and the service top notch
• Treated with care and respect. Even though the surgery was so busy all staff just make you feel at ease.
• Unfortunately, nurse Jennifer was not able to draw any blood after 3 tries. Appointment now rebooked for 14th December.
• Very caring practice nurse thank you
• Very caring, Active listening and very patient.
• Very happy with service
• Very helpful and informative with any questions I had
• Very pleased with the care i had from physio and advice
• was quick as it was wrong day and i was the only one there
• Wonderful friendly and well trained staff. Service was also running on time.

Friends & Family Test - October 2021

In October 2021 we had a total of 135 responses; 123 said that they were ‘EXTREMELY LIKELY’, and 6 said that they were ‘Very Likely’ or ‘Likely’, to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• A cheerful and helpful experience
• all brill!
• Appointment was at a very convenient time for people who work normal hours and the clinic was working on time and very pleasant.
• Called me in following Optician's report; was this really necessary when so many people want F2F appointments? Dr had not read notes.
• Efficient
• Efficient friendly staff
• Excellent service
• Felt safe, friendly staff and quick attention
• Friendly, helpful staff, well organised.
• Great friendly service
• Have always received the best treatment a specially during the Pandemic& was same this morning x
• I only had to wait about 8 minutes past my appointment time before being called in. The nurse was ready for me. She listened to my concerns around not being able to access the blood tests I had at Treliske 2 weeks ago. Had Mz surgery been able to access them this blood test would possibly have been unnecessary . The nurse also listened to my concerns about the amount of waste that is going on in the NHS at the moment partly because of Covid but also because of possible over testing. The nurse also listened to my concerns about the packaging of the drugs I have regularly and has requested that I have bubble pack with the days of the week printed on them. I did not feel as though she wanted to shoo me out.
• I think we have the best surgery and all the doctors and staff are very professional and pleasant to deal with, thank you
• It was easy to book and appointment went smoothly
• It was good
• Made to feel very at ease about a potential taboo medical issue
• Mrs Ferris has been extremely supportive and has spent a great deal of time trying to heal up the site of my biopsy. As usual all the staff be it Medical or administrative at Marazion are so caring and professional. Thank you.
• My blood test failed to get analysed so I now have a 3rd appointment
• Nurse Chloe shows great knowledge & understanding & dealt with my issues very well.
• On Time. Clean. Friendly.
• Quick, easy and friendly
• Really appreciate being able to see physio at the surgery and not a waiting a referral. Physio was brilliant and perfect that she has children's physio experience.
• Really very grateful to all the staff at Marazion Surgery for all their help and support.
• Seen on time. The Receptionist was incredibly helpful me solve a problem. We are at the surgery twice a week for my husband have his dressing changed. Total respect for all the staff. They are wonderful and we are extremely grateful for the level of care. Thank you Marazion Surgery
• Staff were very friendly and professional and was seen promptly after arrival.
• The attention from your surgery has always been excellent, and again this morning.
• Unfortunately arrived 2 minutes late due to traffic in the village. Was 10minutes late checking in after the lady before me at the desk was sorting something out. I had anticipated that I may not be able to have my appointment if it made the rest of the schedule late, although I had not anticipated how rude the receptionist would be. She informed me that not only could she not reschedule my appointment, I MUST move to a GP in Bristol now that I am there 4-5 days a week during term time (30-40%of the year..) but I MUST move, she can't reschedule the smear test, "off you go!" basically! I tried to explain that I wanted to stay with the Marazion surgery as I like the Doctors and the receptionists are (usually)really friendly and helpful and the e-consult service is really good and I like the pharmacy my prescriptions go to, but I couldn't get a word in and she made it pretty clear I should leave and never come back! I couldn't believe how rude she was. Especially as when I booked the appointment on the phone and explained that I was in Bristol during the week but back for half term, she was fine with that and made sure I could get my smear booked in. All in all a very unpleasant experience.
• Very good service
• Very impressed as always with the care and attention we receive. Libby is a wonderful nurse and we appreciate her and all the other nurses for all they do. Thank you
• Very nice to see doctor face to face and he was very helpful and friendly
• Very organised in and out in minutes. Thank you
• Very professional and quick
• Very prompt and pleasant
• Very short wait. Very polite and informative consultation.
• Well organised. Friendly staff. All very efficient.

Friends & Family Test - September 2021

In September 2021 we had a total of 62 responses; 58 said that they were ‘EXTREMELY LIKELY’ and 4 said that they were ‘Very Likely’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• All went smoothly!
• Always so professional & kind.
• As always with my blood test, professional and friendly, Shirley has time to have small talk , helps to put you at ease , that balance is good , never have to wait long plus appointments usually always on time .
• Because Gemma was Very Good.
• Because the appointment was postponed because the nurse is ill
• Clean, friendly staff on time and well organised
• Doctor was patient kind and courteous
• Dr Murphy was absolutely brilliant, She made me feel very relaxed and was very thorough!
• Efficient, friendly, and Covid safe.
• Efficiently and caringly dealt with.
• For being very helpful and supportive, very professional with positive advice, having empathy and understanding
• Friendly efficient and very helpful
• Friendly efficient service
• I have always had excellent treatment at Marazion Surgery
• I would have given it top marks but I did not get the specified nurse I had booked to do my blood test. Shirley Hatton
• On time and very efficient
• Quick, timely service, with great care and support.
• So far, I have found all permanent 'on the floor' staff members to be polite and efficient. The permanent doctors and nurses I've seen have never made me feel silly and always take time and care - not dismissive and always polite
• The ECG was carried out efficiently but the staff shortages make extra difficulties for staff and patients.
• Very friendly staff. The nurse was lovely, and made me very comfortable for what is not a particularly nice procedure. Thank you.
• Very friendly, efficient treatment. Thank you very much!
• Warm friendly manner, efficient, helped me sort out another issue without hesitation.
• We always have good service. Polite and helpful. Never had any problems in 31 years

Friends & Family Test - August 2021

In August 2021 we had a total of 59 responses; 57 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were ‘Very Likely’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Appointment on time and Physio Therapist examination and symptoms checking very thorough. Came away with appropriate exercises to help my problem.
• Appointment on time, ambulatory device fitted and advice given clearly, all very efficient and friendly.
• Because everyone was pleasant and smiling and efficient in their work as always.
• Brilliant nurse. Very professional. Seen on time and very helpful.
• Efficient and very close to time
• efficient, professional, friendly
• Excellent caring approach from the phlebotomist I saw this afternoon. I was impressed that she quickly made allowances for deafness and took an average no when I mentioned I had been borderline high diastolic of late when testing at home. Thank you.
• Friendly efficient staff
• Good covid precautions- on time my appointment - procedure carried out successful.
• Good service, accommodated an appointment at very short notice
• I chose 1 Very Good Because once again I received a Faultless service Thank-you All
• I was seen very promptly, dealt with kindly and carefully and I felt safe and calm.
• I was very pleased with my visit. Everything seemed to be safe re Covid. I saw the physio. Gemma who was very nice, professional and helped me with my problems. Thank you
• No prob
• Polite and efficient
• Professional service
• Seen on time with minimum wait after consultation
• Staff helpful , kind and very professional.
• Super efficient and extremely helpful and friendly at all times.
• The doctor was very thorough and thoughtful and wanted to get to the bottom of the issue. Marazion practice is exemplary in my experience
• The nurse put me at ease and explained the procedure extremely well. At all times she was professional yet friendly.
• Very friendly and professional service. Did not have to wait and the practitioner was very helpful.
• Very friendly and professional.
• Very pleasant and friendly receptionist and Dr Lock is always kind and considerate. Surgery was spotless.
• Very professional and swift delivery of service

Friends & Family Test - July 2021

In July 2021 we had a total of 61 responses; 58 said that they were ‘EXTREMELY LIKELY’ and 3 said that they were ‘Very Likely’ or ‘Likely’, to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• All staff were kind, friendly and professional
• Appointment close to booked time. nurse/Healthcare assistant friendly and efficient
• Everyone is always helpful.
• Friendly and efficient staff. The nurse made me feel very relaxed during a very uncomfortable procedure.
• Good service. No problems.
• I went in at short notice and the receptionist the nurse and the doctor where very good and checked me out straight away and booked further appointments that's because your good at looking after everyone thank you
• My nurse was friendly, efficient and gave a good explanation of my pneumonia vaccine
• On time Friendly staff who answered all my questions
• Prompt and courteous service No complaints
• Really disappointed today. My husband came for a blood test. The young lady was unable to get any blood from him, apparently there was no other staff available to take it. We are now back again next week! I do not find this acceptable!
• Surgery team have always been helpful polite efficient and professional
• Thank you, love the friendly and very helpful attitude of all the staff members - a great team!
• The staff were very friendly, running ahead of time, my son was having his 3year 4month jabs and they were really good with him. Thank you very much
• Unable to Email .1 is because always met with efficient reception &then doctors &nurses kind &attentive .through difficult times .
• Upon entering the surgery, water and sanitiser are readily available. Well marked out for safe distancing. Receptionist quick and friendly. Very short wait before being called in and dealt with in a professional manner but still being friendly. Good experience all round.
• Very caring and put me at ease
• Very efficient once I got an appointment (even though that took a week). Dr was very easy to work with. He listened, asked good questions and "fed back" in a really good, communicate and reassuring way.
• Very friendly and knowledgeable staff
• Very friendly nurse who was happy to share her knowledge!
• Very friendly, happy and professional staff. Appointments running on time.

Friends & Family Test - June 2021

In June 2021 we had a total of 79 responses; 69 said that they were ‘EXTREMELY LIKELY’ and 6 said that they were ‘Very Likely’ or ‘Likely’, to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Appointment on time. All staff polite, friendly and professional.
• Appointment was late. Otherwise everything was A1!
• Appreciated having a quick appointment and having a physiotherapist at the surgery.
• Check in was good, seen on time, Covid infection control measures excellent, staff friendly and efficient.
• Clean premises. On time. Good social distancing. Fantastic friendly helpful staff
• Efficient, professional and compassionate treatment, thank you
• Excellent care as always and very covid safe
• Excellent service
• Excellent surgery and excellent staff
• Friendly professional and efficient
• Friendly helpful receptionist. Nurse explained everything to me. Good car parking.
• Good service and professionalism.
• Good service as always
• I chose 1 as Gemma explained things clearly and simply, both the diagnosis and way forward in the short term and possibilities for the longer term. She's a great addition to the practice.
• I was straight in for my appointment, had my treatment and all fully explained to me. I felt very safe, reassured and my treatment is going well. Thanks to all the Staff.
• Just a very comfortable and pleasant experience, it's the same every time I come to Marazion surgery...very friendly helpful staff, lovely environment to visit
• No problems, straightforward procedure. Would have given a 1 if nurse was a bit more upbeat!
• Nurse very helpful. Took blood pressure on request as an unplanned extra.
• On time and very efficient
• On time good nurse
• Polite, on time, friendly and efficient.
• Receptionist and GP helpful. Not keen on the telephone triage though... doesn't seem an adequate way to assess all patients, and likely to put off some from self-referral, which is risky.
• Receptionist was helpful on the phone Having a physio available at surgery good idea Links given to exercises to do Waited a long time at reception on arrival whilst team chatting behind the desk yet I was the only patient present - not helpful as I had a very painful foot and that’s why I was there Ladies at pharmacy on way out super friendly, quick and helpful.
• Rude reception staff
• Seen on time and everything went well. Staff lovely as always.
• Unlike many experiences with doctors in the past, Dr Gamble ' LISTENS ' & that is very reassuring. She is always thorough with explanations on possible causes, possible paths to resolve and so on. :-Very thorough. Very efficient. Very caring. Very reassuring.
• Waiting room well kept. Appointment time was kept within tolerances. Nurse was pleasant, friendly and attentive.

Friends & Family Test - May 2021

In May 2021 we had a total of 144 responses; 139 said that they were ‘EXTREMELY LIKELY’ and 4 said that they were ‘Very Likely’ or ‘Likely’, to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• A polite, fast and efficient service - I am very grateful!
• A very efficient process and ran well by all staff
• All staff were friendly, kind and professional.
• Always so polite and helpful.
• An exceptionally well organised practice. Friendly and considerate staff.
• App on time. Dr asked relevant questions before inoculation.
• Assessment Very good because of recent registration and offer of Covid vaccination very quickly. And staff friendly, helpful and professional.
• Because they accommodated me with an earlier appointment.
• Dr Lock knew me. Rather than being a name which nobody has any idea about. Receptionist was polite a rare thing at the surgery these days. Didn’t treat me like I was in the wrong for daring to turn up for an appointment.
• Dr was very nice. Everything clean, explained well and completed fast.
• Easy checking in for appointment, short waiting time, efficient friendly medical professional providing the medical treatment
• Everyone was very helpful and courteous. It was a straightforward visit
• Everything is Well run at Marazion, one way system works very.
• Excellent, I felt very safe and so pleased to get my treatment today.
• Fast, efficient, very pleasant staff.
• Friendly, competent and efficient.
• Friendly and listen to me with my condition and was very helpful in referring me for further tests
• friendly informative helpful
• Friendly staff (nurse Ferris)
• Friendly staff always makes sure everything's okay
• Good Service.
• Good service. Seen on time.
• I chose "1 very good" because the surgery was very well organised, I was seen on time and was spoken to which helped me relax while having my vaccine.
• I felt a little rushed but
• I forgot my appointment. They called to remind me. I could still come. And they were very friendly, sweet and polite to me.
• I found the experience to be very efficient and timely. I was asked relevant questions before the jab and then given necessary advice to rest for a period of time to make sure I had no ill effects.
• I have chosen option 1 because I have always experience very good service from the surgery and the pharmacy. All staff are amazing.
• Informative and reassuring doctor, very happy to have seen him.
• Marazion surgery staff have been professional and continued with caring treatment of patients. Their efforts rolling out the vaccinations have been exemplary.
• Nurse explained everything clearly and quickly
• Prompt respectful attention &as Blood Test hardly any discomfort .x
• Quick friendly and knowledgeable
• Quick in and out
• Quick, efficient and friendly
• Really well organised.
• Receptionist was on the phone for a good 3 or 4 minutes dealing with a patient which made me late booking in that I'd arrived for my appointment. Nurse was then running 30 minutes late - not complaining about that as things happen out of her control but it would have been nice to be told she was running that late when I arrived.
• Smooth and friendly quick service. Well run.
• Staff were pleasant and efficient.
• Swift, excellent and friendly service. Good job done by nurse Lucy. Thank you.
• The nurse was very polite and informative, a pleasure to have had my vaccination by her.
• Today the arrangements for the Covid jabs was smooth and very professional throughout. Polite meet & greet, limited waiting time, followed by a quick visit for the vaccination. Thanks
• Very efficient service and booking slot on time. No complaints and much appreciated. Keep up the good work
• Very friendly and helpful members of staff
• Very professional and swift delivery of service
• Very prompt treatment and follow up, very friendly and helpful staff
• Very sympathetic and caringly dealt with at this visit.
• Welcomed immediately, simple process, waited only moments to be called in, met by my own GP so felt very comfortable. Just superb service from a superb surgery

Friends & Family Test - April 2021

In April 2021 we had a total of 115 responses; 113 said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Appointment on time, receptionist helpful and friendly same goes for the nurse Above all I felt safe
• Appointment was on time. Staff were reassuring, efficient and cheerful.
• Because my appointment was with Dr Sugrue whom I have much respect and trust in
• Courtesy, politeness and civility. But then you receive as you give. Carer's are to be respected.
• Dealt with quickly in a professional and friendly manner.
• Dr Killeen was very helpful
• Easy process to check in, clear guidelines and great staff as well as superb medical attention
• Efficient friendly staff
• Efficient, pleasant and friendly
• Efficient. Excellently organised and prompt to time.
• Enthusiastic staff and they gave me a mask! ? X
• Everyone is very caring, and so kind and understanding.
• Everything professional and efficient and safe
• Everything was really good. Well organised.
• Everything went very smoothly. efficient as always
• Excellent
• Excellent service. Kept to time given. Very efficient. Pleasant to deal with.
• Friendly and efficient staff
• Friendly cheerful staff, appointment running on time, plus the surgery had doors and windows open so light and airy
• Great service
• I chose 1 because everyone at the Surgery was friendly and professional, I was made to feel at ease and was in and out in only a few minutes
• I Scored You 1 For Your Usual Very Exceptional Service... Everybody At Marazion Surgery Are Always Very Caring & Sympathetic Towards My Needs... All Are Totally Professional In Their Roles... Many Thanks,
• I thought it was very well organised and the staff are always very friendly helpful and efficient.
• I was straight in, straight through, straight out. Very safe, very efficient, I was so grateful to receive my second vaccination. Thank you all, stay safe.
• It was all so easy, early no waiting, Charles and I went in together, the nurse was lovely as always, made it enjoyable,
• Marazion surgery is superb the staff are excellent and the nurse I saw was outstanding Well done all
• My visit was without stress & pleasant. I was dealt with QuickTime & efficiently. Thank you very much.
• No queue covid safe no delays excellent experience
• Practice nurse's and all other associated staff were very professional and courteous. It was a pleasure to be a patient. A credit to the surgery and the NHS.
• Re corvid vacc experience! Speedy efficient polite!
• Seen immediately by friendly helpful staff.
• Sorry got numbers wrong way round it should have been 1, very well run.
• Staff very caring and very careful.
• the dr was very helpful and he put my mind at ease
• The nurse - Shirley Hatton was excellent and really attentive, and asked me to come back to check that it was getting better/healing :)
• The service at Marazion surgery was on time and excellent
• The service was very efficient and all staff were polite and helpful.
• The staff were polite, efficient and pleasant. The appointment was conducted quickly, pleasantly and on time.
• The visit was quick & efficient with a friendly reception & the vaccination deftly done; thank you.
• Very helpful and caring
• Very efficient service provided and kept to time.
• Very efficient service, on time, nurse informative and reassuring.
• Very friendly and helpful members of staff
• Very friendly, professional and efficient. An excellent service.
• Very friendly, professional and reassuring. Excellent!!
• Very good quick service, pleasant nurse
• Very polite and friendly
• Very well run, on time appointment for Covid clinic
• Was stood for a long time in reception waiting to be able to let them know I had arrived for my appt. The nurses care was good. I had 4 attempts to take blood. Needed a 2nd nurse who again was very good.
• We always have a prompt and good service.
• We have always been satisfied with your care and attention
• Well organised. Polite friendly staff. In and out in 5 mins
• Well organized and efficient.
• Well organized, polite, caring and efficient.

Friends & Family Test - March 2021

In March 2021 we had a total of 84 responses; 76 said that they were ‘EXTREMELY LIKELY’, and 7 said that they were ‘Very Likely or Likely’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• A great surgery with on site pharmacy!
• Because as per usual everything was dealt with utter care an professionalism, and of course a smile, thank you
• Doctor treated me like an intelligent human being not just an addict, nurse was lovely and helpful as usual, took her time even tho was very busy surgery
• Efficient, friendly staff. COVID secure, felt safe attending the surgery.
• Excellent knowledgeable staff and quick service
• Friendly and efficient
• Friendly and efficient service
• Friendly and professional as ever. Felt very Covid safe.
• friendly lady punctual
• Had a wasted journey as was called for a smear test but it wasn't due. Nurse Brodie though explained thoroughly some screening that I'd had previously at the hospital which was reassuring to know.
• I felt safe within surgery. Nurse very caring and professional.
• I gave a 1 very good, because the nurse was lovely, I felt at ease which made it a happy time,
• I was seen very promptly and the nurse was very efficient and pleasant.
• I was welcomed from walking into the reception area and given clear instructions what to do, where to go and what would happen next, I didn't wait too long to be called and the nurse was there to greet me, who explained everything throughout in a clear simple way.
• Laura was friendly and professional. However at the reception I was requested to wash my hands at the WC. The state of the WC was not good with water and used paper towels on the floor. Overall the service was excellent with the exception of the toilet.
• Marazion surgery staff are always friendly, I have had a phone appointment with a nurse and it was excellent service
• My irregular heart rhythm makes readings awkward for the staff.
• Polite, safe, friendly and on time
• Quick. friendly. efficient.
• Really professional staff who made me feel very at ease
• Seen very quickly for blood test in an evening clinic, due to work. Results and updated medication dealt with quickly, and information provided via text message. Excellent service. All staff are professional and welcoming. Highly recommend the practice.
• Swift and efficient
• The medical staff were clear, calm, informative and friendly. They made me feel safe, and worked with care and efficiency. It is not a comfortable procedure but they made is as smooth and easy as it could be. Thank you
• The nurse today - Elizabeth, I think - couldn't have been kinder or more patient. Thank you.
• The nurse was very friendly and professional, and i have always found everyone at the surgery excellent
• The reason I have made those comments is that I have been a patient at Marazion Surgery for 31years and the treatment I have had over that time is rated ,No 1 all the time
• The reseption staff were very helpful and the nurse was very friendly and lovely with my little boy.
• Very efficient and helpful
• Very helpful receptionist. The nurse was equally so. They were also cheerful.
• Very pleased with all the staff I came across today. But, as mentioned thought some ventilation would have been in order.
• Was seen early. Everything very smooth. Really grateful to my Surgery, wonderful staff x

Friends & Family Test - February 2021

In February 2021 we had a total of 69 responses; 60 said that they were ‘EXTREMELY LIKELY’, and 5 said that they were ‘Very Likely’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• A fast efficient service delivered with a smile
• Again, an efficient and friendly service.
• All COVID rules easy to follow. Social distancing etc.
• Always helpful, friendly, and highly professional. A Surgery team which really cares for their community.
• Appointment on time nurse friendly
• Arrived on time, had to wait about 30 minutes to be seen. Once seen excellent and efficient service
• Because I was spoken to like a human being and with care. I have been spoken to rushed in the past and feeling of not being cared about.
• Doctor gave me ample time, listened, examined, explained, reassured, and prescribed. Thank you
• Everyone kind and considerate. The fact the virus is around felt very safe and all has been done to keep it that way
• Friendly staff & efficient, appointment was on time.
• I have had 2 recent apps one for the covid vaccine went in straight away out before my appt time. Second appt for a blood test, again appt on time. Same nurse very pleasant, efficient and made me feel relaxed and this during a time when the staff are working at high pressure. Thank you to you all for everything you are doing.
• I was booked for blood test. Completed painlessly. Another issue was also dealt with happily.
• I was extremely happy when attending my appointment today, and the nurse was amazing. Made me feel at ease and extremely comfortable.
• The nurse sought a second opinion being thorough
• Nurse Ferris is always very caring, understanding, and professional.
• The nurse was amazing. However my appointment was at 5 and I wasn’t seen until 525
• They are thorough quick friendly professional wonderful
• Very professional and swift delivery of service
• Well organised and efficient. Staff pleasant too.

Friends & Family Test - January 2021

In January 2021 we had a total of 75 responses; 69 said that they were ‘EXTREMELY LIKELY’, and 5 said that they were ‘Very Likely’ or ‘Likely’, to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Always pleasant and professional
• Because the surgery always feels safe and the staff helpful and professional
• Efficient, friendly, helpful people
• Excellent service Chloe was brilliant
• Friendly, efficient, kind
• Great service at a difficult time both receptionist and nurse both very polite and professional
• I cannot fault the service at Marazion surgery. Efficient, professional, and friendly. Very safe environment with everybody wearing masks and socially distancing.
• I find I get excellent service across the board
• I gave the rating as 1 as Marazion Surgery gave me the usual excellent service I have come to expect. Professional and efficient. Most importantly respectful and caring.
• It was covid secure. I felt safe. The injection hardly hurt. The Nurse had done it before I knew it. She was brilliant.
• It was very efficient
• Kind staff and very chatty to make me feel at ease
• Short waiting time. Organised quiet surgery. Professional, informative, helpful nurse.
• So friendly and professional. Very competent.
• Staff and doctors very respectful throughout
• super safe, caring and professional
• The nurse was amazing with my little one. Put her totally at ease and was very quick and gentle with the jab
• The nurses are away great and very professional and you feel at ease.
• The score is 1 as the staff member was prompt, polite and very efficient
• The service was excellent, I was seen at the appointed time & the process took about 2 minutes .
• Very pleasant and helpful

Friends & Family Test - June 2018

In June 2018 we had a total of 46 responses; 42 said that they were ‘EXTREMELY LIKELY’, 3 said that they were ‘LIKELY’, and 1 said that they were neither likely nor unlikely to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Because all the team are just brilliant!
• Always able to see someone when I needed to
• When asked if I could be seen by Mrs Hatton, reception staff were very helpful even though I was booked to see another nurse by mistake, on telephoning surgery
• Extremely helpful receptionists, thorough nursing, went the extra mile to help. Thank you.
• I do feel that it would be better if the appointments were shown on the TV screen as the voices tend to echo (This should happen – we will look into this.)
• Just made an enquiry and was immediately given ECG test, then saw the doctor, then sent for a chest x-ray – all on the same day. Appointments for monitor and blood tests the following week. Brilliant service! First Class.
• All the doctors have time for you and listen to your needs. The nurses, office staff and especially the dispensary ladies are lovely. Nothing is too much trouble for anybody at Marazion surgery. Top marks to all.
• All the staff I have had dealings with were very helpful, efficient and professional in their approach. I would highly recommend.
• Always a pleasant experience. Friendly staff.
  Always excellent service
• Dr Sugrue listens carefully and explains well
• Great that you can phone in the morning, first thing, and get to see a doctor same day.
• I have recently suffered severe health problems and have found Dr Walden to be a superb GP. Understanding, approachable and very capable. The whole staff are a credit to the practice and I would not register elsewhere unless forced to do so.
• It's a very caring doctors
• Shingles vac. is good and seen on time.
• Since we moved to Goldsithney in February 2010 we think we have experienced excellent care from Marazion surgery and after I was diagnosed with lymphoma in February 2016 all the staff I've been in contact with have been caring and kind.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - May 2018

In May 2018 we had a total of 20 responses; 18 said that they were ‘EXTREMELY LIKELY’ and 1 said that they were ‘LIKELY’, and 1 said that they were neither likely nor unlikely to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Very polite staff
• Marazion Surgery and all its staff have been highly supportive over the 20 years I (and my then young children) have been coming here. I always get an appointment on the day and where possible my work commitments are taken into consideration. Doctors have been informative and despite the time pressures, thorough and supportive with tests and follow up. Fantastic Practice.
• I am always very happy with Marazion Surgery.
• Everything has been good.
• I would recommend this surgery to anyone.       Such lovely staff at the reception and Dr Killeen who I see, she can’t do enough to help. She is wonderful and all the rest of the doctors. Highly rate everyone.
• Dr Sugrue and Dr Gambles are very good here, especially at this surgery.
• Friendly Practice and the doctors are very good.
• Short wait. Dr Robbins listened and treated me like an intelligent adult – very pleased. Also received a smile from the reception staff. Thank you all.
• Have been very well looked after by all staff on reception and doctors and nurses, and have been able to get appointments on the day.
• The doctors, the nurses and the staff are very helpful, always pleased to see you. Surgery is spotless.
• The attachment of a blood pressure monitor was an outreach that I was too apathetic to initiate.
• Seen on time and procedure done efficiently and pleasantly.
• Marazion Surgery is the best place to go to see a doctor or nurse, Dr Walden is amazing, he is so caring, the nurses are good as well. Marazion is Superb.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - March 2018

In March 2018 we had a total of 4 responses; 3 said that they were ‘EXTREMELY LIKELY’ and 1 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• A very efficiently run Practice.  Always helpful.
• We are so lucky to live within the catchment area of this Practice because we are always so well looked after.  At the moment I'm undergoing investigation for a health issue and Dr Sugrue has been wonderful, just what I needed because I've been so scared and I'm so grateful for his kindness, patience and understanding.
• When I phoned this morning for an appointment, the lady I spoke to was extremely helpful and cheerful.  I later discovered it was Sophie.
• Always helpful.

Thank you very much for taking the time to complete these slips. We appreciate your support. We think there were less slips than usual completed in March as the Spring Raffle was displayed in front of the box!

Friends & Family Test - February 2018

In February 2018 we had a total of 14 responses; 12 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Because the staff are so nice
• Because your service is second to none, especially all nurses, they are great
• Helpful regarding appointments. Professional approach and sensitive.
• It’s an excellent surgery and I would recommend it as it was recommended to me. Thank you.
• In praise of efficient, professional and friendly staff. Once again I would like to congratulate Marazion Practice on its staff. I came in to enquire about a repeat prescription and was given prompt advice and it was immediately passed on. I received a blood test appointment for the next day at reception. I feel very fortunate to be in such an efficient Practice. Thank you for our kindness.
• Have never had a problem, very good service, very friendly reception, always managed to book an appointment on the day I rang with my personal doctor, always.
• I have used this surgery for many many years and have always felt that the service is excellent. Receptionist Sophie is always welcoming and charming.
• The staff are welcoming and cheery.
• I am very happy with this surgery; would not chose any other staff, very helpful and friendly.
• Please can the TV be brought back and if that is not possible can the radio be taken off Radio Cornwall as Lawrence Reed at lunchtime is offensive and does not help to reduce stress before visiting the GP. (We have changed the radio station to Pirate FM)
• Never had a reason to complain. Appointment time good. A good team of doctors and nurses.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - January 2018

In January 2018 we had a total of 30 responses; 28 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• I have always found it easy to get an appointment and the doctors are efficient and courteous
• I was seen as a temporary patient and so thankful for seeing me so quickly. All staff were most helpful.
• Friendly and helpful staff, always able to get an appointment, invaluable pharmacy on site, very high standard of care.
• Staff are friendly yet professional. Having seen several practice GPs, all are excellent and really listen to you, remembering details about you and making you feel at ease. 10mins is not enough (not your fault).
• Just registered with Practice, having moved from Sussex to live with my daughter. I found the staff so very friendly and helpful - could not have wished for a better greeting and service, so efficient.
• My thanks seems so small compared to all you’ve done, to all the staff, many good deeds, a million thanks for going that extra mile.
• Everybody should have a Sophie – Sunshine to the Practice.
• Lovely helpful staff and doctors. Main problem is phone service, cannot get through to reception and prescriptions.
• Lee was so lovely and helpful. We are really happy; fitting mum in within an hour to see a nurse so a big thanks Lee.
• Have always found it extremely easy to make an immediate appointment if necessary and all the staff very accommodating and understanding, it does make such a difference.
• Always receive professional, kind treatment with great after-care and results.
• Excellent service, kind, considerate, going beyond call of duty.
• Staff and doctors most obliging, always manage to get appointments, follow ups always kept.
• Very helpful, very friendly, recommend this surgery as the best doctors and receptionists
• I have just moved to this area and registered with your practice and have found everyone very helpful.
• Because of the close personal attention awarded to me as a result of only seeing one doctor, the same each time. The dreadful automatic voice on the telephone service is enough to put you off!
• I’ve never had a bad experience at this surgery – It’s amazing!
• All staff very considerate and helpful – always singing your praises.
• Excellent practice – efficient, friendly first class attention from all sections

There were two comments about the telephone system and we are pleased to let you know that we are hoping to replace and update our telephone system in the near future.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - December 2017

In December 2017 we had a total of 3 responses; everyone said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• I’ve always had a good service and respect.
• So friendly. Can always get an appointment on the day. Fabulous nurses and expert recognition of acute illness in an emergency. Thank you.
• Lovely to have all in one place. All staff are friendly, helpful and a delight to deal with.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - November 2017

In November 2017 we had a total of 8 responses; everyone said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• This surgery has been consistently kind and accommodating towards us. We have been at this practice since 1986 – like fine wine the service just gets better and better! Thank you.
• I have no problem at all with the service and help from all the doctors and nurses. The only thing missing is magazines to read, there used to be plenty. (Unfortunately we are not allowed to have magazines in the waiting room any more due to the risk of spreading infectious conditions.)
• You are always welcoming and considerate. After a really challenging year for our family, we feel we can still come in supported and judgement-free.
• Everybody is most helpful.
• They are very kind.
• Friendly and professional staff, excellent facilities.
• You look after your patients very well, that will always be my main goal, very good and helpful.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - October 2017

In October 2017 we had a total of 32 responses; 27 said that they were ‘EXTREMELY LIKELY’ and 5 said they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Doctor very helpful in explaining and confident.
• Always easy to book an appointment, and always friendly and helpful.
• Good service under pressure!
• Everyone is helpful. The doctors available at all times; efficient, helpful and good listeners. Well done. Perhaps the pharmacy could be a bit more polite sometimes. Wonderful NHS.
• I have always received prompt and helpful response to any concerns. Good telephone service. Excellent care with elderly relatives.
• Clinicians are extremely professional and very helpful.
• Staff excellent.
• Ease of getting appointments when required.
• Very positive doctors and charming and compassionate staff at reception.
• I have just had my blood samples taken by one of your medial staff, Helen Green. What a lovely lady, so helpful on my questions to her and what a wonderful attitude to life; very professional.
• Good practice all round; easy to get seen and professional.
• I have been with this Practice for many years and always had professional and friendly help, whoever I have had an appointment with.
• Great service from all. Doctors are very helpful.
• I have always had excellent friendly treatment. There are several lady doctors which is good for me.
• Friendly practice and Dr Sugrue has always been very understanding and professional.
• Always found it easy to get an appointment. I like the doctors, pharmacy and it is easy to park.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - September 2017

In September 2017 we had a total of 87 responses; 75 said that they were ‘EXTREMELY LIKELY’ and 11 said they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Both my husband and I are very pleased and grateful for the help, support, advice and professional service we receive from all the staff and the kind doctors, thank you.

• Prompt attention, ability to book an appointment on the day, telephone appointments, helpful polite receptionists and kind efficient nurses.

• I am extremely happy with the attention and service I have received from the receptionists, nurses and doctors – also one working under tremendous pressure.

• ‘Cos you get things done! All the staff are excellent.

• All staff, GPs, nurses and receptionists work to a very high standard, you never feel rushed and feel confident when you leave, wonderful, thank you.

• Excellent service. I made no prior appointment I just walked in, was given registration forms to fill in and was given an appointment the same day. I thought I would have to come back another day but no I was attended to by a very understanding doctor. The reception staff were excellent and very accommodating. Very professional surgery, prompt service, even my prescription was dealt with quickly. I would definitely recommend this surgery.

• I have always been treated very well at this surgery. Any problems have always been followed up when necessary. Every doctor has been courteous and sympathetic. What more could we ask?

• This surgery is actually my parent’s surgery but as I attend most appointments with them I would highly recommend you to family and friends as the care they have received has been exemplary.

• I have always been treated with respect, listened to; also living over a mile away it is so convenient to have prescriptions presented at the surgery. Also have always been able to get an appointment on the same day when phoning, usually with the doctor of choice.

• My husband and I have been with your surgery for about 17 years. We have always found all doctors and staff at the surgery very helpful and polite, and we have received excellent service throughout that time. Thank you all very much.

• We have a wonderful surgery; everyone is always kind when there is a problem. Family up country say we are so lucky and could not believe the service they were given.

• One patient said that they were ‘neither likely nor unlikely’ to recommend us – they had never had to book an appointment with a doctor!

There were too many fantastic comments to quote them all, however they included:

Efficient – Friendly – Outstanding – Very well organised – Wonderful – Respectful - Understanding – Welcoming – Easy Access with Parking – Professional – Helpful Excellent – Polite – Good Atmosphere – Caring – Listening – Thorough – Interested - Service with a Smile – Wonderful – Trust the Doctors – Impressive – Agreeable – Kind - Considerate – Convenient – A+++++ – Brilliant – Prompt – Compassionate – Thank you

Thank you very much for taking the time to complete these slips. We appreciate your support.  

Friends & Family Test - August 2017

In August 2017 we had a total of 8 responses; EVERYONE said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Because all the doctors and staff are brilliant!
• I ring at 8.15am. I see a doctor before lunchtime. Whoever I see is caring and professional. I always feel better afterwards. Doctors and nurses, even the lady who takes my blood doesn’t make me cry anymore! Brilliantly run surgery.
• Have no complaints concerning service from this surgery. Very very pleased with all my ongoing treatment. Only recently met Dr Blight, what a lovely man. Very observant, excellent qualities to listening and sharing information. Very positive. Even though there was a 30min wait it was worth it! We all need to look after doctors like this. Fantastic team of doctors, nurses, receptionists and pharmacy staff.
• Efficient, consistently welcoming.
• Fantastic nursing team, very kind and compassionate whilst dealing with my wound dressing, great service from nursing through to bookers.
• Friendly, professional and prompt treatment for my elderly mother. Thank you.
• I have been with this Practice since a child, and my mum who was disabled with arthritis, and will recommend the Practice as professional, sympathetic and professional.
• Have always found staff and doctors very friendly and helpful. Doctors very caring.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - July 2017

In July 2017 we had a total of 9 responses; EVERYONE said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• After 46 years I have always been able to see a doctor whenever I needed one. Everyone in the surgery is helpful and courteous.
• 28 years of excellent service!
• Easy to obtain appointments. All the doctors that I have seen have been very understanding and helpful.
• Always delightful reception.
• Have been with different surgeries over the years and this is by far the best – why? – because all the staff are happy, polite, helpful, accommodating and very professional.
• Phoned in the afternoon at 3.10pm. Very prompt answer and receptionist very kind and helpful. Appointment made to see doctor and was seen within 45minutes of my call. Out in ten minutes with my prescribed medicine. Fantastic service. Everyone so kind and helpful and all make a wonderful team. Many thanks.
• I needed a routine appointment with Dr Murphy. Sophie arranged one immediately with no wait as I was unable to call from home and it was urgent.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test June 2017

In June 2017 we had a total of 6 responses; EVERYONE said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Congratulations! If I had a gold star award I would give it to you. I have never in all my 62 years received such caring, no difficulty, service. I needed a rush order of painkillers for my daughter who has just had a double mastectomy and your staff (the Receptionists and the Dispensers) did their utmost to help me. Thank you so much.
•  
• Experienced GPs who appear to be able to give world class service. This is no doubt helped by working with colleagues who come across as well informed and efficient (front of house and admin)! The environment itself is well suited – light, spacious, easy parking, good access and good provision for privacy.
•  
• I have received excellent hep and treatment here. So has my husband, whohas been really ill. The Receptionists are all very helpful and kind – they seem to be better than a few years ago! The Nurses are great as well.
•  
• On time. Very professional.

Thank you very much for taking the time to complete these slips.  We appreciate your support. 

Friends & Family Test May 2017

In May 2017 we had a total of 17 responses; 14 said that they were ‘EXTREMELY LIKELY’ and 3 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Dr Gambles was very prompt in helping me regarding the Penzance Food Bank. A time of real need to provide a food parcel whilst Cornwall Council ‘sorted out’ housing for me and no funds available to buy the basic food essentials. The Receptionist was very helpful and kind; thank you Sharon.

• Very nice staff.

• This surgery does its very best to ensure its patients receive prompt attention and are always helpful.

• All staff are understanding and an excellent service.

• Have had excellent attention from doctors and staff over the past 16 years, thank you.

• I have borderline personality disorder and always have found that everyone at the surgery treats me well. Dr Sugrue is amazing and patient with me. I get my prescription monthly with no hassle and the pharmacy are brilliant and patient. The reception team area always polite. I always say how good the surgery are. Thank you.

• A suggestion: the toilet deodorant is very overwhelming and brings on an asthma attack. I have mentioned this previously, there are alternatives which don’t trigger an allergic response.

• All staff are very friendly and helpful. It makes you feel at ease.

• Because I like and trust all the doctors, especially Dr Killeen and Dr Gambles.

• Very helpful staff including all members.

• I moved to Marazion Surgery when the surgery was down at the bottom. My doctor was Dr Andrews. Very helpful. All the doctors and staff in this surgery Very very Helpful. Many many thanks to you all. Good luck to one and all.

• Staff pleasant, helpful and do their best in accommodating everyone.

• Very pleased with the care I have received, also the attention by all of the doctors and staff.

• Always a great service.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - March & April 2017

In March & April 2017 we had a total of 6 responses; EVERYONE said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Really helpful receptionist, to help get appointments
• Because of the excellent service throughout the surgery
• Great GPs – feel listened to
• Continuity of care, Superb!
• Excellent service all round. Dr Killeen always so understanding and runs to time. Never feel rushed. Reception staff very polite and helpful. Never a problem getting an appointment
• Due to helpful manner of all staff

Friends & Family Test - February 2017

In February 2017 we had a total of 16 responses; EVERYONE said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Able to get appointments – on the same day on request. Able to make advance appointments when advised to do so. Friendly.
• Prompt phone answering service; appointments available; huge consideration to children; quick follow up work ie sent to Treliske that day or bloods taken by a nurse within a week; careful doctors, lots of questions.
• This Practice is THE BEST
• We have the most lovely care by all the doctors and nurses
• The appointment system is organised very well. If you need an appointment on the day you can always get it. Alternatively you can always book ahead. The service, care and attention we have received is excellent and thorough.
• Because everyone is so very kind and helpful.   Appointments are easy to get on the same day as ringing up. Great!
• Great service from all staff always, Thank you! The lovely caring Dr Robbins is a real asset to us. We are so very blessed to have him here.
• Always polite, efficient.
• Polite, helpful staff. Doctors friendly and caring. Able to get appointments at convenient times. You do a brilliant job (despite the Government!)
• Have been with the surgery for 20 years – an excellent team. Thank you.
• Fit in quickly in multiple emergencies. Kind, caring, considerate. Clean and friendly waiting room.
• Prompt, helpful all round surgery.
• Brilliant attention, Dr Sugrue exceptional. Staff all cheerful.
• We find the practice friendly, supportive and nearly always get an appointment on the day you ring up. No hesitation in recommending to others. Thank you.
• I have always been treated by very helpful and caring doctors and nurses and would highly recommend this surgery.
• I am almost 78years. I have been a patient at this practice for almost 10years. This is by far the VERY BEST Practice I have ever attended. All the reception/dispensary staff are helpful and kind, as are the nurses. All the doctors I have seen are not just the above, they are also thorough and diligent and I have utmost faith in their diagnosis and treatment. Thank you, thank you for being here and enabling me to feel safe!

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - January 2017

In January 2017 we had a total of 27 responses; 25 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were ‘likely’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• All very helpful and friendly
• Excellent doctors and nurses, reception staff and pharmacy.   The best we have been registered with. The doctors are very caring and the treatment they give is first class and could not be bettered.
• Because you’re always brilliant
• Clean surgery
• The entire service offered by the surgery – reception, dispensary, doctors and nurses – is faultless. Thank you all.
• I have recently recommended the surgery to a neighbour who is unhappy with their current practice. Many reasons: Excellent care and treatment from doctors, additional facilities such as specialist nurses, healthcare assistants and dispensary on site. Plus there is parking. In addition, swift referrals to hospital specialists, health checks and monitoring of chronic conditions.
• Very helpful – especially Jenny
• Nothing is too much trouble from the GPs through to the reception staff.
• All the staff were amazing and kind to me
• Because I have received excellent care and respect from everyone at the surgery.
• Excellent service – always able to see a doctor when needed and so good to have a pharmacy
• Because you care for us and are always helpful – the best doctor we ever had!
• Staff very good, never any problem. Lucky to have Marazion Surgery.
• Very friendly and make me feel relaxed during smear test.
• Always very helpful, happy staff, good service on the phone and in person.
• Excellent service always. Appointments on same day as requested always. Happy staff interface. I feel ‘looked after’.
• I have been registered with this Practice for about 20 years (with a short break due to moving area). I have always been happy with the service and care I have received.
• Great Practice, pleasant and efficient staff.
• Pharmacy and nurses very helpful and efficient (on the whole).
• I find everyone very friendly and helpful.

Friends & Family Test - December 2016

In December 2016 we had a total of 2 responses; they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

Very helpful and friendly staff.

Make you feel comfortable and at ease.

Always have a good experience, everyone friendly.

Friends & Family Test - November 2016

In November 2016 we had one response; they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• The premises are always clean and tidy.  Staff at the front desk and pharmacy are outstanding and always helpful.  The medical staff and nursing staff are in our experience skilful and professional and as far as we can ascertain always competent and welcoming.  The patient is half way to being cured already!

Friends & Family Test - October 2016

In October 2016 we had a total of 30 responses; 25 said that they were ‘EXTREMELY LIKELY’ and 4 said that they were ‘likely’ and 1 said they were ‘neither likely nor unlikely’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Unhesitatingly 100% recommend – every aspect is first class

• Efficient, Effective, Modern, Friendly

• Extremely professional and friendly help and support – wide range of services

• Friendly, handy, great service, easy to make appointments and pick up prescriptions

• Service is always very good, friendly staff and more important doctors that listen

• We have been with this Practice over 40+ years and have no complaints, been very well looked after

• After having chest pains I have been booked in for a battery of tests quickly, very reassuring

• Friendly and very accessible service, never had to wait more than one day for an appointment

• I’ve been a patient almost 18 years at this surgery and have no reason to complain. The attention from the doctors, practice nurses, receptionists, dispensers, and the general hygiene is absolutely excellent. I could consider my husband and I are very fortunate to be patients here

• I have always been treated with respect and they (all the staff) are helpful. I am under the mental health and the staff all treat me well, and are polite and efficient. I feel so secure at this surgery. Also the surgery is spotlessly clean and welcoming.

• Excellent service for all age groups in our family – thank you

• I have always found doctors, nurses and receptionists extremely helpful, time is never an issue and you do not feel rushed, I feel very lucky to have a good practice for my family

• The care and efficient service/organisation; willingness to do your utmost; kindness, patience and skill of doctors; to have the team on your side when you are not functioning at your best; thank you

• Always able to get early or late appointments (even if have to wait a little) as work full-time. Doctors have been attentive and helpful with all queries and illnesses

• Doctors and staff have always been so helpful, very friendly surgery. You are treated as a person with kind attention and not just a name to be dealt with, thank you

• Efficient, helpful, patient, clean premises, parking

• Hard to see the same GP twice, especially when can’t get easily to surgery, means chronic conditions not easily sorted. One GP is not empathetic. Sometimes there are no female GPs in surgery on the day I don’t think good enough. Too many part-time GPs. Nurse care on the contrary remains exemplary. Please contact the Practice Manager as we would like the opportunity to discuss and resolve your concerns but we do not have your contact details.

• I only come to the surgery once a year for my flu jab. Have not needed to see a doctor for years. So have no real reason to know a lot about the doctors or surgery

There are so many lovely comments it is not possible to list them all, but they include the following:   First class, efficient, helpful, parking, considerate, relaxed, friendly, exemplary, professional, make you feel relaxed, understanding, pleasant, kind, brilliant, no long waiting times, excellent, patience and consideration, respectful, secure, reassuring, listen, modern, clean…….

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - September 2016

In September 2016 we had a total of 4 responses; ALL said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment:  You told us:

• I have been with Marazion Surgery for 30 years or so, and the service I have received has been EXCELLENT
• I have no complaints - always willing and cooperative
• Absolutely nothing to complain about - totally pleased with the service we receive
• Nice Staff, Good Doctor

Friends & Family Test - August 2016

In August 2016 we had a total of 27 responses; 20 said that they were ‘EXTREMELY LIKELY’ and 7 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Absolutely excellent service – saw us as an emergency (we are tourists!) Very friendly reception staff. Dr Gambles had an amazing manner with our daughter. Extremely attentive to the problem and gave a very full explanation. We really appreciate your help. Many thanks.
• Service and attention could not be bettered. Excellent surgery and staff.
• Excellent service - polite, efficient, helpful and quality at all times
• I am always happy with the service that I receive here and thank you for all of the effort you put into your work.
• We joined the surgery in 2000. Over the years we have always experienced help, kindness and excellent service from everyone, doctors, nurses and reception staff. We have never found fault at all!
• I am a visitor here, but would recommend. Extremely professional and friendly service from all staff.
• The surgery are so very helpful with anything I have to ring up for. The doctors are always so helpful and kind in explaining things – marvellous service – no complaints!
• Have been coming here for years and have had nothing but help and kindness.
• Reception helpful. Excellent that we can book appointments on-line. Dr Gambles has empathy, listens and more importantly makes sure that something is done about our health problems.
• We have always managed to get same day appointment. Staff extremely helpful and sympathetic. A GP visited the house within 2hours of requesting one. Sharon went out of her way to ring me back one day to see if I was ok!
• I’ve always had good service and have recommended this surgery many times. The doctors I’ve seen have been both caring and thorough. I believe I am alive today because they have been so diligent.
• Always supportive and ‘go the extra mile’ which is much appreciated by an 83 year old lady!
• I’ve always found that the surgery runs very efficiently, also you have the pharmacy here and you can get an appointment normally on the day if you phone in early.
• Pleasant staff. Appointments usually on time but would prefer more appointments to fit in with work commitments.
• We are very fortunate to have such good service from this surgery. We are aware of increasing demands on GP surgeries.
• Dr Robbins very good doctor. Thank you.
• Everyone is so helpful and kind and efficient. All the staff are knowledgeable and pleasant.

Friends & Family Test - July 2016

In July 2016 we had a total of 48 responses; 44 said that they were ‘EXTREMELY LIKELY’ and 4 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• The response to my request for an appointment was fantastic. The waiting room is clean and airy. The GP was extremely sympathetic and supportive. All very positive.

• I would recommend this Practice for a) the ability to get an appointment on the day needed b) the professional approach of everybody c) the thoughtfulness and kindness I have experienced since registering.

• I strongly believe that I receive first class care and attention from the staff at Marazion Surgery. I have found no problem when needing to see a doctor whether it be urgent or not. Since becoming diabetic I have received excellent care – far better that I hear from friends at other surgeries.

• Best surgery in the UK – please pass it on

• 16 years of exemplary care for my family

• It’s the most friendly place; receptionists are not the proverbial dragons, the doctors are all super, likewise the nurses, even the locums are great.

• I have been a patient at the Marazion Surgery since it opened. I must say how happy I have been with the service I have received and when speaking to members of other Practices, about problems they have experienced, I realise how lucky I am.

• I would be extremely likely to recommend this Practice because they have always been courteous, helpful, sympathetic and understanding through illness of myself and my husband, and during and after my mother-in-law’s final illness.

• Simply first class care and readily accessible appointments with the doctor of your choice.

• I find everyone at the surgery to be personable, flexible and highly professional. I feel safe and secure as a member of the Practice.

• I am on holiday and unfortunately developed a throat infection. From the receptionist answering the phone, my arrival and having seen Dr Murphy, followed by the efficiency and helpfulness of the dispenser – my experience was absolutely outstanding.

• High quality of care

• The staff are friendly and efficient, the doctors I have seen have all been pleasant and not officious, which is helpful when you are anxious about your health.

• The nurse was very considerate and advised me of any problems

• Excellent staff here from the minute you walk in – reception, nurses and doctors. Thank you all for a great service

There are so many lovely comments it is not possible to list them all, but they include the following:   Exemplary, helpful, professional, approachable, knowledgeable, efficient, courteous, caring, considerate, super, efficient, personable, sympathetic, understanding, thoughtful, kind, supportive, accessible, first class, outstanding …..

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - June 2016

In June 2016 we had a total of 8 responses; everyone said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• Efficient and friendly
• The doctors listen to what you have got to say, so they can help you get better
• Very pleasant and friendly all round
• Nice people and really good – thank you
• Thank you all so much

Friends & Family Test - May 2016

In May 2016 we had a total of 2 responses; both said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

• The surgery is well run: from the reception staff who are always polite and helpful, to the medical staff. I have always found the doctors and nurses friendly and reassuring (when needed!) and having confidence in one’s medical welfare being looked after is very nice to have! 

Friends & Family Test - April 2016

In April 2016 we had a total of 29 responses; 22 said that they were ‘EXTREMELY LIKELY’, 6 said they were 'likely' to recommend our GP Practice to friends and family if they needed similar care or treatment. 1 said they were neither likely nor unlikely to recommend us as it was ‘highly unlikely I would be asked’.  You told us:

• Convenient, easy reach of where I live. Has a dispensary. Doctors I see are good, take the time to listen/talk and prescribe appropriate medicines.
• The service received at this surgery is second to none. Everyone is helpful and kind. I am pleased to be registered with a surgery of this calibre.
• The care, understanding and support the whole team give is outstanding.
• Fabulous, friendly staff. Thank you for all your support, much appreciated.
• You can always see a doctor on the day you call, unlike other surgeries.
• Everyone and everything just seems to go along very smoothly and efficiently and in a friendly way.
• Everyone in the practice is helpful and very professional. It is a pleasure to walk into the practice.
• Have no complaints as everyone is always very helpful.
• Highly unlikely I would be asked to recommend doctor but would suggest as I am completely happy.
• I would recommend you because all the years I’ve been here I have never had cause to complain and I have always been cared for and treated with kindness and skill.
• Very efficient and helpful staff. Easy parking and access.
• Due to the excellent care throughout.

Friends & Family Test - March 2016

In March 2016 we had a total of 6 responses; everyone said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment:  You told us:

Doctors and staff so caring and friendly. Doctors very clever and concerned.

The doctors, nurses, receptionists and dispensers are all really lovely and excellent at their jobs. I wouldn’t want to go anywhere else.

Excellent care, comprehensive service. How about a Practice Physio? Easy to get appointments. Efficient staff.

As a retired NHS professional who has worked in several practices I recognise a well-run one when I see it!

Competent staff – prompt attention

Best doctors and staff. Highly recommend. Reception always helpful. 

Friends & Family Test - February 2016

In February 2016 we had a total of 6 responses; 5 said that they were ‘EXTREMELY LIKELY’ and 1 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment:  You told us:

I find the whole experience very satisfactory. The only reason I don’t circle ‘extremely likely’ is that I’m not the sort of person who goes round recommending doctor’s practices!

I have only been a patient for a few years; however the treatment I have received to date has been first class.

My wife had minor operation here Friday afternoon. A few days later I was concerned about the healing process. Rang surgery around 5.45pm and spoke to helpful lady on the non-appointment line who said she would get a nurse, Chloe, to call me back. She did so and was even more helpful and said she had a free appointment the following day at 8.15am. I have just seen her and she was REALLY helpful. How’s that for service!

Everyone is very kind. I can get an appointment on the same day if I need to. I like all the doctors.

Appointments readily available for that day

Great people – very good service

Friends & Family Test - January 2016

In January 2016 we had a total of 16 responses; 14 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment:  You told us:

I am very fortunate to be registered at a surgery which is very efficient, I am always able to get an appointment to see a GP very quickly, I would gladly recommend to anyone.

I have always had good and prompt service from this Practice.

Always willing to help, nothing too much trouble. A smile is always on show.

We are on holiday and needed medical treatment. We have been VERY IMPRESSED with the efficient and kind service we have received today, thank you.

Prompt service. No problems to see a doctor. Receptionists helpful. Dispensary helpful.

Always willing to help, nothing too much trouble. A smile is always on show.

Very polite staff and cheerful

Always very helpful

I would recommend the service because the staff are friendly and helpful. They reassure me of minor worries. They care about us as patients and treat us like friends.

I find doctors, nurses and staff extremely helpful and polite

Friends & Family Test - December 2015

In December 2015 we had a total of 6 responses; 4 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment:  You told us:

The surgery – from receptionists, dispensers, practice nurses and GPs (mine is Dr Walden) – ALL provide an excellent service! What more can I say but thank you!

Prompt and efficient

I would recommend this surgery - always got an appointment when needed

Friendly and efficient

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - November 2015

In November 2015 we had a total of 8 responses; 7 said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment; 1 said they were unlikely.   You told us: 

All doctors have been very good and prompt appointments easy to get. Great Service.

Professional, caring, and follow up services are absolutely first rate!

Friendly and helpful reception staff. Handy dispensary on site. I can always get an appointment quickly if I need that. Doctors listen and prescribe when necessary, but don’t just hand out pills when all that is needed is reassurance. Thank you.

I have always had very good treatment at this surgery. My only problem is that about 18 months ago I completed a form so that I could log on to your website but have not received a password. I am told this should go to junk mail but it has not!   RESPONSE: The patient had provided their name and contact details so an administrator has since contacted the patient and resolved this issue, for which they were grateful.

Ordering tablets is shambolic, sometimes the website doesn’t work; sometimes the email doesn’t work; at the moment the email acknowledgement doesn’t work. The appointment system is awful, a frantic phoning by everyone at 8.15 and when you get through the appointments are gone. Suggest an early morning ‘first come first served’ might work. Third degree inquisition if you want a home visit. Results get lost. Over the top attitude on data protection – obviously never actually read the Act itself…   RESPONSE: We are sorry to hear your comments and would have liked the opportunity to look into these issues with you; however you have not provided your details. We have recently had to change to a new Email system and this led to some difficulties during the transition period; these have all now been resolved and the Email system for contacting Dispensary is working well. We appreciate that we are busy first thing in the morning and therefore advise patients to ring later in the day for routine matters such as test results. Reception staff take details for visits to allow the doctors to prioritise their workload; we take the confidentiality of our patients very seriously and act in the best interest of our patients at all times.

Friends & Family Test - October 2015

In October 2015 we had a total of 20 responses; all said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.   You told us:

A warm welcome when you arrive from the staff who are very helpful and cheerful, at all visits. The surgery has super doctors and we are very lucky.

Brilliant GP Surgery. Dr Gambles treated me with skill and kindness to get me back to health. The receptionists and nurses are fabulous – so patient and understanding. Please don’t change anything.

The staff are friendly, helpful and efficient. The doctors are concerned and knowledgeable about their patients.

Never had any trouble seeing a doctor

Excellent service, flexibility and cheerfulness, unselfish and polite. How blessed we are in Marazion to have each and every one of you looking after us.

I have always found the staff, doctors and nurses very helpful. If I would make one criticism it is not about your good selves but about our system of prescriptions…… Maybe this is something that can only be dealt with by the NHS.

Have been a patient all my life (74)!! Dr Hudson even attended my wedding, sat in the pew to make certain I did not collapse!! No faults at all. Doctors really care, as do all the nurses, receptionists, pharmacy. Don’t think you can improve anything. Thank you.

Well done Katie Wills! Due to circumstances, we arrived almost 20mins late, it was nearly 1pm. Katie continued with the appointment. She was cheerful, patient and kind when drawing my blood (which is usually difficult to do). She obtained a sample at the first time of asking too. She is a credit to the surgery.

I can’t praise the doctors in this Practice high enough. We have always had excellent care. The nurses are very efficient and very friendly. The dispensary and reception are very friendly and efficient. We are so glad we are patients in this Practice.

Lucky to have such an attentive & caring GP in Dr Gambles 

Friends & Family Test - September 2015

In September 2015 we had a total of 30 responses; 27 said that they were ‘EXTREMELY LIKELY’ and 3 said they were ‘likely’ to recommend our GP Practice to friends and family if they needed similar care or treatment.   You told us:

Efficient, clear communication from all doctors and staff. Good website. Excellent diagnostics and response from doctors. Nice atmosphere in surgery. Well done.

Because you have always taken the time to help me through my various ailments, I was happy to recommend my friend to you when her own doctors hadn’t been able to help her.

Very competent and patient centred

Excellent service with a smile Very helpful under pressure

Superb, fast treatment, plus referrals are made quickly. I phone and get an appointment straight away, I am asthmatic. Specialist clinics with support nurses available. Doctors are very professional and sympathetic. Dispensary at hand, repeats are dealt with quickly.  Simply outstanding.

Helpful, friendly and caring support when our elderly mother was taken ill when staying with us. Many thanks.

I have always had excellent treatment from the doctors here for many years and thank them.

Everyone in the surgery is extremely helpful and the service provided is excellent.

As a sufferer of anxiety I have always been reassured, give options and most importantly, listened to and supported. I have never struggled to make an appointment. Thank you Marazion Staff!

I always find the staff pleasant and helpful. I don’t have any trouble getting an appointment when I need one. The doctors are very good in my experience, if I just need reassurance about a condition they never just give out meds unnecessarily which I believe some practices do.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - August 2015

In August 2015 we had a total of 12 responses; 10 said that they were ‘EXTREMELY LIKELY’, 1 said they ‘unlikely’ and 1 said they ‘don’t know’ if they were likely to recommend our GP Practice to friends and family if they needed similar care or treatment.   You told us:

I have been a patient at this Practice for 32 years and in all that time have never had any sort of complaint against any of the staff here. It is a wonderful centre and I can’t speak too highly of it.

I would like to say a BIG thank you to all the doctors and staff at the Marazion Surgery. I have attended several surgeries, in different parts of this country over many years and Marazion is by far the best. I am very lucky to be registered with you.

Could you provide a drinking water dispenser in or near the waiting room? We will look into this for you, but if you are feeling unwell please ask a member of staff who will get a glass of water for you.

Friendly and effective service!!

Staff very professional

Although I use the surgery rarely, as fortunately at nearly 70 years of age I am still in good health, when I have needed to, I have always found the service very satisfactory – staff friendly, helpful and efficient, and doctors have always been patient, thorough and informative.

Never had any problems. Doctors always helpful.

Excellent service – more advance appointments would be appreciated where necessary

Courteous helpful staff. Ability to see my designated GP if I book in advance. Staff endeavour to get you an appointment with any available doctor at short notice.

Could you provide a drinking water dispenser in or near the waiting room? We will look into this for you, but if you are feeling unwell please ask a member of staff who will get a glass of water for you.

I have been a patient since 1966 and have excellent care and treatment

I don’t know if I would recommend - I never thought of it

The appointment system leaves a lot to be desired! 

Friends & Family Test - July 2015

In July 2015 we had a total of 19 responses; 17 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were 'likely' to recommend our GP Practice to friends and family if they needed similar care or treatment.

People seem very thorough especially Helen Brodie who has really taken my symptoms to heart and gone way beyond my expectations.

I have had a great service here. Yes I would recommend Marazion. Both myself and my husband have nothing but praise for the treatment we have had. Thanks.

Both doctors and staff take the time to listen to patients; Patients are dealt with in a caring and timely manner; The Practice is run in a very professional manner; Having a dispensary on site is very convenient

My family and I have been patients at this surgery for the past 18 years. During this time we have received consistently excellent care and support from ALL the staff. The service this surgery provides is a shining example of everything that is brilliant about the NHS!! Thank you to you all.

Always efficient and friendly service, and always very helpful; especially useful having pharmacy on site

My wife and I could not wish for such wonderful care. 10/10

Very kind, efficient and helpful service all round.

I have always found all members of staff and doctors approachable whilst maintaining a professional manner. I have been dealt with care and have always felt that dignity as an individual patient is respected.

All the staff are helpful and pleasant. I can always get an appointment and am happy with the treatment and manner of all the GPs

Thank you very much for taking the time to complete these slips. We appreciate your support. 

Friends & Family Test - June 2015

In June 2015 we had a total of 18 responses; 16 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were 'likely' to recommend our GP Practice to friends and family if they needed similar care or treatment.

I have nothing but praise for this surgery. They are all so helpful and nice – from the lovely receptionists to the most senior doctor. We here in Marazion Surgery are lucky to have a very caring team of people. Thank you.

Nothing is too much trouble for anyone at the surgery. They are a cheerful helpful team, thanks.

Never any complaints – service is always excellent

We are 100% satisfied with the service provided by the health centre. The staff at reception, the dispensary and of course the doctors and nurses are all to be congratulated.

All staff are always helpful and patient and treat one with respect. I have confidence in my doctor. I appreciate your hard work. Well done.

I could not wish for a better service from all members of Marazion Surgery from the doctors, nurses and all reception and administration. The dispensary is excellent with very courteous staff, always willing to help if they can.

Because everyone is courteous and will go the extra mile to be as helpful as they can. The medical expertise is intrinsic to what everyone does and this is in parallel with a humanity that I appreciate. Thank you everyone. How do you maintain the unruffled calm?

Exceptionally caring and remarkably reliable 

Friends & Family Test - May 2015

In May 2015 we had a total of 9 responses; everyone said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.

The medical and prescription services are EXCELLENT. In 15 years I have always had prompt responses for appointments, treatments and any additional appointments to see specialists. Prompt, professional, caring and absolutely first rate! Bravo!

Doctors, Nurses, the Dispensing Staff, all of you are kind, considerate and efficient. Referrals to consultants are prompt. The Receptionists tolerate my frequent appearances, grumpy with xxx, with patient explanations and a smile. Thank you all.

We had an appointment with Dr Gambles with my four year old son. She was so friendly, reassuring and used her ‘magic’, made my son at ease! Amazing lady.

I would recommend people to register with this surgery. I have always had excellent care from everyone involved in the surgery and I thank you so much.

Everyone seems very caring and thorough – doctors, reception staff and nurses. Suggestion – would it be possible to place a chain in front of the fish tank? We think this might be hazardous, as if the chain or stands fell into the tank it could break (which happened once before!)

Extremely likely because all staff are professional and friendly.   Also early referrals. Reception and Pharmacy always helpful and friendly.

Friends & Family Test - April 2015

In APRIL 2015 we had a total of 23 responses; 22 said that they were ‘EXTREMELY LIKELY’ and 1 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.

You’ve been giving us feedback on your care and treatment. You told us:

Thank you so much for all your fabulous compliments and comments during April 2015! You have given us a lot of praise, which has been wonderful to read.

To quote some phrases:  Welcoming, helpful, efficient, best I have ever been involved with, excellent service always, exemplary, no difficulty getting appointments, warm caring and supportive, never expected such levels of pro-activity on my behalf, can’t be bettered, second to none, absolutely first class, matchless, medication always available, always have time and listen, best surgery ever, go to any lengths to help, experienced and well qualified, first class care from first class staff in all departments, always able to see a doctor or nurse on the day when needed, courteous and helpful, always there to help, never seems too much trouble to help, friendly, helpful and understanding office staff pharmacy and doctors, thoughtful, don’t make you feel they are rushed, positive, thorough, excellent all-round surgery.

We’re listening and this is what we’re doing:

We received nothing but praise this month, which is fabulous! Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - March 2015

We ask patients 'How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?'  All patients said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

You’ve been giving us feedback on your care and treatment. You told us:

Thank you so much for all your fabulous compliments and comments during March 2015! You have given us a lot of praise, which has been wonderful to read. To quote some phrases:  Always received prompt friendly and good medical care here: Words can’t describe how satisfied I am with the service you give. In quiet or busy times you are always polite caring and thorough, thank you. I have always found the doctors and staff extremely helpful in explaining ‘illness’ and the very caring and cheerful way I, as a patient, am treated. The treatment I received has been excellent with follow up work very good. We are treated with courtesy and sympathy.   Usually we can be seen without long delays. Always so prompt kind and attentive; no other surgery could touch this one! Friendly helpful staff. The whole team try their best and offer a good quality of care. Always ready to explain anything that worries you; first class treatment. Because all the staff do their very best to help no matter what! Very professional and understanding. Doctors are caring and interested, we’re very lucky to have you. Have always found the experience of using Marazion Surgery a good one.

We’re listening and this is what we’re doing:

One patient commented on the ‘poor organisation in reception’, with the queues of patients waiting to speak to a dispenser or receptionist. We try to keep the length of queues as short as possible. There is a sign asking patients to stand back from the desk to allow privacy, but some patients do ignore this and stand closer. If you are concerned about being overheard you can ask to speak to a member of staff privately, at the separate hatch to the right of the main desk or in a consulting room (if available). Another patient commented on the ‘slowness of obtaining medications’ compared to Spain. We follow prescribing guidelines for patient safety; providing a prompt and efficient service for all our patients. Routine medications are usually prescribed and dispensed ready for collection two days after request, urgent prescriptions are available straight away.

Thank you very much for taking the time to complete these slips. We appreciate your support. 

Friends & Family Test - February 2015

We ask patients 'How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?'  We have had a total of twenty-one responses; all except one said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.

You’ve been giving us feedback on your care and treatment. You told us:

Thank you so much for all your fabulous compliments and comments during February 2015! You have given us a lot of praise, which has been wonderful to read.

To quote some phrases: staff always pleasant and efficient, good doctors and treatment, never had cause to complain in 16 years, best in area, doctors caring, surgery modern clean and welcoming, staff excellent, always able to see a doctor, would never consider going anywhere else, dispensary on the premises is wonderful, staff patient and helpful, been seen promptly all my needs met, sent to relevant medical options quickly, they listened, very proud of NHS service, very approachable non-judgemental attitude, cheerful, can always get an appointment when needed, dispensers will accommodate at short notice, trust that my doctor has time for me and will always work in my best interests, already recommended surgery to relatives, doctors are kind knowledgeable and accessible, nurses are really skilful, doctors are prepared to listen when I need support, a doctor I have trust in, diagnosis has been quickly reached and professionally dealt with, doctors are very thorough.

We’re listening and this is what we’re doing:

We received nothing but praise this month, which is fabulous! Thank you very much for taking the time to complete these slips. We appreciate your support. 

Friends & Family Test - December 2014 & January 2015:

We ask patients 'How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?'  We have had a total of twenty-six responses; all except one said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.

You’ve been giving us feedback on your care and treatment. You told us:

Thank you so much for all your fabulous compliments and comments during December 2014 and January 2015! You have given us a lot of praise, which has been wonderful to read. To quote some phrases; courteous, reassuring, well-run, warm and comfortable, run on time, caring and listening doctors, professional , go the extra mile, superb, welcoming, ‘A’, sympathetic, helpful, give time to explain diagnoses, efficient prescriptions, practice has a nice friendly feel about it, reliable, patient and understanding, always get a prompt appointment, work very hard, best treatment I have had in Cornwall’, excellent service, exceptional, knowledgeable, accommodating, prompt and effective, confident in professional abilities, well-organised, convenient to get prescriptions

We’re listening and this is what we’re doing:

During the two month period of December and January, three patients mentioned that they had difficulty getting through to book an appointment first thing in the morning. Of these two patients said they were ‘extremely likely’ to recommend us and one said they were ‘likely’ to recommend us. We have been aware of the difficulties with congestion on the telephone lines and have taken various measures to try and ease this. We appreciate that this is frustrating. We ask that patients who wish to book routine appointments, such as for blood tests or asthma checks with the nurses try to avoid ringing first thing in the morning. Patients are asked to ring in the afternoon for blood test results as these calls can be time-consuming for staff as they have to locate and then explain results. We have recently upgraded our telephone system. There are now eight incoming telephone lines to the Practice. There are always four members of staff who are dedicated to answering calls first thing in the morning. Also from Monday 2^nd February 2015, the surgery will open earlier at 8.00am. This will help patients who need to contact the surgery before going to work or school. (Previously the appointments telephone number opened at 8.15am and the main lines at 8.30am).