Your Rights and Responsibilities, as a Patient

Patients will receive consistent, coordinated, person-centred care and support. You will not be discriminated against for race, gender, social class, age, religion, sexual orientation, appearance, or disability/medical condition.

Being a patient means that you have responsibilities too. Basic courtesies include being polite and respectful to Doctors and staff. Please be punctual for appointments or let us know if appointments are no longer required. You should inform us immediately if you change your name, address or telephone number. Do not misuse the out of hours service for routine or trivial matters. Please take your medicines as directed by the Doctor, and if you choose to stop taking them, it is sensible to let the Doctor know. You have the right to request to be treated by a preferred Doctor and we must endeavour to comply with your request, however there are circumstances under which we may be unable to. It should be understood that the choice of Doctor may not be absolute and may depend on availability, appropriateness and reasonableness of the request.

Please be aware that abusive, aggressive or violent conduct by any patient or patient’s representative, towards any Doctor, member of staff or any other person on the surgery premises, is actionable by removal from the surgery list.