NEW appointments system starts Monday 11th April - watch this space!

We are starting a new system on Monday 11th April.  Patients will be able to choose between having a consultation over the telephone, or if they prefer to be seen face-to-face.  Some appointments will be bookable on the day and others can be pre-booked up to two weeks in advance.  

Once we are sure that the system is working, meeting the needs of our patients and the needs of the practice team, we will update our website and Practice Leaflet accordingly.

Covid is still 'around' so we ask patients to wear a mask whilst on the surgery premises, and not to attend if they are exhibiting any symptoms of Covid.  We still need to protect vulnerable people in the community who may be in the waiting room, and our staff.

WATCH THIS SPACE for further updates about the changes to our appointments system!

Appointments

calendarAs a practice we are constantly reviewing our appointment system to ensure that we meet the needs of our patients.  This has been especially important during the Covid-19 Pandemic.

Our aim is to:

provide care to patients who have a medical problem which needs to be dealt with on the same day.

  • facilitate 'continuity of care' by having sufficient appointments available to allow patients to book in advance with the GP of their choice.  (This has been impacted by Covid-19).

Appointments:

Due to the Covid-19 Pandemic all patient appointment requests must be triaged by a doctor, to assess how best to deal with your enquiry and to decide if a face-to-face consultation is necessary.  This is to prevent putting vulnerable patients and staff at risk of infection from Covid-19.     

Please contact the surgery by telephone, selecting option one, as early as possible on the day. 

So that we can get the right type of help for you our trained Patient Advisers will ask you for some information regarding the reason for your call.  This information will help us to put you in contact with the most appropriate member of our team: either a doctor, nurse or other healthcare clinician such as a physiotherapist or social prescriber (see more details under services).  All information is secure and confidential, and all calls are recorded. 

In most circumstances the clinician will telephone you back that day.  If it is appropriate, the clinician may deal with the enquiry by telephone, video-call or offer you a face-to-face appointment, usually later that day. 

You can request to speak to a doctor of your choice, but if that doctor is not available you will be offered another doctor/clinician.

If a doctor wishes to see you for follow up of a medical condition, the Patient Advisors will pre-book you a routine appointment up to two weeks in advance. 

You can book appointments with our Practice Nurses, Assistant Practitioners and Phlebotomists up to four weeks in advance.

You can book blood test appointments on-line using a system called ‘Patient Access’.  You will need to register for this system via our website or by asking for more information from Reception.  This can be accessed at any time of the day or night, not just when we are open. 

We are aware that the lines tend to be busy first thing in the morning; if your enquiry is not urgent, you may prefer to avoid ringing early in the mornings.

If you have a medical emergency and need immediate assistance you should ring 01736 710505 or dial ‘999’ and ask for the ambulance service.  Please see the section entitled ‘What do I do in an emergency’ for more information.

E-Consult via our Website:

You can contact the Practice using the E-Consult facility on our website; for medical advice, self-help information or for an administrative request (such as sick note or test results).  You can also use this facility to forward photographs if clinically appropriate.  Please do not use E-Consult in a medical emergency.

Telephone Consultations with a Doctor or a Practice Nurse:

If you would like to speak to a Doctor or Practice Nurse on the telephone for follow up of an existing medical condition, you can book a telephone consultation.  The Patient Advisor will help you to decide if this is an appropriate option and take your details. 

Minor Illness Appointments

The practice nurse has undertaken specialist training and offers minor illness appointments every day; appointments are booked on the day.  She deals with the majority of presenting problems without reference to a doctor.  She is able to prescribe the full range of medications.  Conditions such as those listed below will be treated and prescriptions provided as necessary:   

  • Upper respiratory conditions – coughs, colds, flu, sore throats, sinusitis, earache, hayfever, ear infections, chest infections, tonsillitis
  • Ophthalmic conditions – conjunctivitis, styes, sore eyes
  • Gynaecological conditions – thrush, vaginal discharge
  • Urological conditions – urine infection
  • Emergency Contraception, follow up for contraception and advice
  • Dermatological conditions – skin rash, insect bites, eczema, wounds, burns
  • Exacerbations –COPD, Asthma
  • Diabetic problems   

Blood Test (Phlebotomy) Appointments

If you have been asked by a doctor or nurse to book an appointment for a blood test, it is now possible to book this online via 'Patient Access'.  You will need to register for this service.  Please contact enquiries.marazionsurgery@nhs.net with your name, date of birth, address, phone number and email address.

Private Medical Examinations

Please speak to a receptionist to arrange a private medical examination, such as for HGV or DVLA; these can not be fitted in during an NHS Clinic.

How long is my consultation with the doctor?  An appointment with a doctor is usually for ten minutes.

If you are attending with more than one issue or concern, please let the doctor know at the beginning of your consultation. This will allow the doctor to prioritise which issue is of most concern in case there is not enough time to deal with everything. If you are asked to attend for another consultation to deal with further issues as there is not enough time to deal with them properly, please do not be offended.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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