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Latest News

Christmas 2019 Opening Hours

OPEN as usual on Monday 23rd December

OPEN as usual on Tuesday 24th December

Wednesday 25th December – CLOSED for Bank Holiday

Thursday 26th December – CLOSED for Bank Holiday

OPEN as usual on Friday 27th December

 

OPEN as usual on Monday 30th December

OPEN as usual on Tuesday 31st December

Wednesday 1st January – CLOSED for Bank Holiday

OPEN as usual on Thursday 2nd January 2020

OPEN as usual on Friday 3rd January 2020

 

We wish you a very Merry Christmas and Happy Healthy New Year

 

If you need to contact a doctor in an emergency please contact NHS111 – Dial ‘111’

 

Information Sharing Workshop on Dementia 12th November

The Patient Participation Group welcome everyone to join us for our Information Sharing Workshop on Dementia on Tuesday 12th November at Marazion Surgery.  Free refreshments provided from  6.30pm, speaker to start at 6.45pm.

Speaker - Sandy Easterbrook, Primary Care Dementia Practitioner

  • Are you worried about your own memory, or about a friend or relative?
  • Do you look after anyone who may have dementia? Are you aware of the support available to you?
  • Would you like more information on services and support available locally for anyone living with dementia or caring for someone with dementia?

Information will be shared about practical help, support groups and activities available locally and where you can obtain more information and support

We regret that we will not be able to discuss individual people due to confidentiality but we will help signpost you to support.

Computers Down for Essential Maintenance on Tuesday 26th November

We have to shut down our computers for essential maintenance on Tuesday 26th November, from 12noon to approximately 3.00pm. Please bear with us during these hours as we will not be able to access your medical records, to give out test results for example. (Normal service will be provided in the morning, and after 3pm. If you have an emergency please ring us as usual.)

Friends & Family Test - October 2019

In October 2019 we had a total of 97 responses; 87 said that they were ‘EXTREMELY LIKELY’ and 6 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·         After 29 years, we have never had cause for complaint. Excellent surgery and service. X

·         Always friendly and helpful

·         Always so kind, caring and helpful.

·         Chose 1 because surgery staff are so friendly and helpful always. Much appreciated.

·         Dr Killeen was and is kind, caring and understanding. Thank you.

·         Efficient friendly helpful staff

·         Excellent and friendly

·         Excellent knowledgeable staff and quick service

·         Fast appointment, friendly staff and made you feel at ease when having private things to talk about.

·         Fast efficient appt booking service. Polite, helpful staff. Procedures carried out with care and on time, Information and apologies given if surgery is running late. Overall extremely happy with Marazion surgery, thanks

·         Faultless Service....

·         Friendly and professional nurse

·         friendly and professional service

·         Friendly team; I felt very comfortable in their care

·         Friendly. Reassuring Consultation

·         Have been with them for 29 years. Excellent service.

·         Helen Green is most professional and reassuring. I have great respect for her as member of the nursing staff at Marazion.

·         Helpful staff. Good doctors Good communication. Pleasant surrounding

·         I received great treatment from a caring and professional team. Thank you

·         Knowledgeable and friendly nurse, recognising age of patient and the need to minimise visits to the surgery. Clinic running on time.

·         Marazion surgery is an exceptional place! Very efficient-if waiting times extend they tend to be short and you are informed of such! Good and informative doctors! Answer any questions with clarity that may concern you! Cannot find any faults at all! Pleased to be a patient there!

·         Marazion Surgery is outstanding.

·         No waiting and helpful and motivated doctor

·         Not sure

·         ON TIME. VERY FRIENDLY GREETING. EXPLAINED WELL. FULL MARKS.

·         Saw an ear specialist last year as I lost hearing in both ears and was advised to not to have ears syringed or to put anything in them as I have surfers ear and to seek a referral to the specialist from GP. GP told me to use olive oil.

·         The doctor was very nice and very helpful.

·         Very kind and thoughtful professionals. Going to see a doctor about anything can be stressful and they both made the appointment much less so.

·         Very professional, helpful and patient focused

·         Very satisfied with my treatment.

·         Wonderful staff who go above and beyond

 

Thank you very much for taking the time to complete these slips.   We appreciate your support.

Book your FLU appointment now!

Please have your FLU jab at MARAZION SURGERY as usual - We have purchased enough vaccine for ALL of our eligible patients, so please have your vaccine administered HERE so that these are not wasted.  Ring us on 710505 after 11.00am when the lines are quieter.

Friends & Family Test - September 2019

In September 2019 we had a total of 118 responses; 115 said that they were ‘EXTREMELY LIKELY’ and 3 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·         All doctors, nurses and staff are professional, friendly and know their jobs inside out.

·         Because all staff are always so helpful, kind, caring and understanding.

·         Being able to phone first thing in the morning, and getting to see a doctor the same day, excellent, polite, friendly staff

·         Both my late wife & I have received much care & consideration with all our medical needs, for which I shall always be most grateful. Thank you so much.

·         Cheerful staff, reassuring.

·         Dr Lock is excellent with a very calm and professional manner. Overall I have always been impressed by the staff and services at Marazion

·         Ease of making appointments, excellent doctors and staff, own pharmacy.

·         Everyone is nice

·         Excellent service. Seen very quickly. Painless injections

·         Excellent surgery

·         Fast on time service

·         Friendly and efficient staff, excellent doctors and nurses, pleasant surroundings, what’s not to like.

·         Great friendly service

·         Have already recommended Marazion Surgery to my daughter. Very efficient Surgery, always feel welcomed and supported when managing my long term illness.

·         Hi I have a score of 1 because the booking in system was very efficient; I was seen almost immediately which was about eight minutes before my appointment time. Nurse Wills was fantastic, very professional and put me at ease. I was finished by the time my appointment should have started. Very impressed.

·         I can always get an appointment when I need one and the doctors are excellent

·         I feel safe and supported by an amazing team

·         I first texted '5' in response to your question, then realised that it should have been '1' for the best positive response. I tried to change this, but the negative feedback may have reached you first (sorry)! I would definitely recommend this surgery to others, as my experience has been that it is the best surgery we've ever been registered with - conditions have been dealt with appropriately, and I like the ability to use online prescription requests, receive text reminders etc. The staff are great and it's easy to park.

·         I have always found the Docs and Staff very friendly and efficient.

·         I have been a patient for over 14 years and have always had timely, courteous and appropriate treatment.

·         Joined the Surgery at the end of last year and have had friendly and excellent care since I moved in with my daughter. I’m 88.

·         Just really satisfied with the whole process.

·         Parking easy, efficiency and speed of service, cheerfulness and courtesy of the lady who treated us.

·         Quick arranging appointment. Appointment prompt and quick.

·         The Best Surgery Around.

·         The nurse was on time, smiley, chatty, made me feel at ease. Very happy with Marazion surgery

·         Very good caring surgery in every respect.

·         We are delighted with our Surgery. Cannot praise all the staff enough. They are very friendly, helpful and understanding and very supportive. Thank you Marazion Surgery.

·         We are lucky to have such a good surgery. The Doctors, nurses and staff are the best. When you hear stories about other surgeries we know how lucky we are.   We have faith in our Doctors to give the best advice and deal with our illnesses. When you attend the surgery you always know you will be treated with respect and a friendly manner. Can't fault Marazion Surgery.

 Thank you very much for taking the time to complete these slips. We appreciate your support.

Book your FLU appointment now!

Please have your FLU jab at MARAZION SURGERY as usual - We have purchased enough vaccine for ALL of our eligible patients, so please have your vaccine administered HERE so that these are not wasted.  Ring us on 710505 after 11.00am when the lines are quieter.

Friends & Family Test - August 2019

In August 2019 we had a total of 59 responses; 57 said that they were ‘EXTREMELY LIKELY’ and 1 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·         Always happy with the excellent service at Marazion surgery in every way.

·         As you're the best doctors I've been to in a long while. I'd send everyone to u guys. As you’re the best for miles

·         Because I find the surgery second to none, All the staff are very friendly and helpful and all the doctors that I've seen during the past thirty years or more with various different ailments again have been very good both with advice and treatment, first class surgery

·         Didn't have to wait, doc punctual. felt listened to, didn't feel rushed, it was a proper consultation re the way forward, was treated with respect. the receptionist was pleasant and helpful too

·         Doctors and staff all very helpful and kind, all excellent.

·         Excellent care and facilities. Only criticism is the appointment system.

·         Excellent friendly service and advice as usual

·         Excellent professional service.

·         Friendly and very professional and helpful.

·         Friendly staff. Calm surroundings. Privacy if needed.

·         Good service.

·         Have found all the staff very friendly and helpful and being looked after with our health issues

·         Helpful & polite staff, clean & tidy premises.

·         I chose 1 because I truly believe Marazion Surgery is an amazing, compassionate and very helpful surgery.

·         It's the Best Surgery,

·         Mrs Hatton is always professionally efficient and very patient friendly

·         Polite efficient service!!

·         Reassured about blood pressure it was high now lower

·         Service unreliable, documentation not chased up or found.

Patient Participation Group - please complete our patient survey

We would be very grateful to hear your views - please complete our Patient Participation Group patient survey; click on the link below.  Many thanks.

Marazion Surgery Patient Survey

August Bank Holiday

We will be closed for the Bank Holiday on Monday 26th August.  If you need to contact a doctor in an emergency please ring NHS 111 (Dial 111).

Friends & Family Test - July 2019

In July 2019 we had a total of 73 responses; 67 said that they were ‘EXTREMELY LIKELY’ and 4 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·          All the doctors, nurses and staff are very understanding and helpful and I feel safe in their care.

·          Always a good service despite being a bit busy at times; only problem is the crossover in the reception area and lack of privacy

·          Because it's the best Surgery around. I have never had any trouble with the Place.

·          Because they are patient orientated and efficient

·          Efficient and friendly.

·          Excellent caring staff nearly always putting patients first.

·          Excellent knowledgeable staff and quick service

·          Excellent medical team, support staff and facilities.

·          Excellent service

·          First class service. Can't fault it

·          Great doctor and no wait

·          Great staff, disabled access is amazing, new doctor seems to fit in to the surgery ethos well.

·          Have been a patient for around 20 years and I have never had a problem at the surgery.

·          Helen Green was very professional and dealt with me in a sensitive and respectful manner.... I must say in my dealings with all the nursing staff at Marazion surgery I am always impressed by the standard of excellence they maintain.

·          I didn't have to wait at all. Very informative and reassuring Nurse.

·          It was a very straightforward appointment. I was seen on time by a very pleasant nurse who explained clearly all I needed to know

·          Just super service, pleasant staff and very approachable doctors. my perfect surgery

·          On time, efficient service

·          Prompt and quick appointment.

·          Service is both professional and caring

·          The help and constant care of the staff is second to none

·          Top Quality Caring Service.... Many Thanks For Keeping Me Going....

·          Warm & Friendly, giving good advice and explanations to questions.

·          We have experienced a few issues over the past month or so but we are hoping things will settle down soon.

Remember to update your Mobile Telephone Number!

Children often have their parents mobile telephone numbers on their records and as they get older this is not recommended due to confidentiality.  If you are over the age of 11 years and you have your own mobile number that you would prefer us to use, we can add this information to your records.  If you have any queries about this please speak to a member of staff.

Whenever you change your mobile number please remember to let us know so that we can update your records.   It is your responsibility to ensure that our records are kept up to date so that we can contact you easily in an emergency.  Thank you. 

Friends & Family Test - June 2019

In June 2019 we had a total of 62 responses; 55 said that they were ‘EXTREMELY LIKELY’ and 6 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·          All staff extremely courteous, efficient and friendly. Clean waiting room. Ease of parking.

·          All the staff are amazing and provide a fast and efficient service

·          Always helpful

·          Always polite and friendly and nothing is too much trouble

·          Always treated with kindness and politeness by all the staff, nurses and doctors.   Only complaint is the difficulty in being unable to get an appointment to see the doctor you want to see.

·          Because my appointment was cancelled this morning and nobody told me having made a long journey and then you couldn't fit me in for a number of weeks initially, until a more helpful person fitted me in this week. Response: We apologise that two nurses rang in sick that morning and although we tried to contact everyone and rearrange appointments this was quite a difficult day. I am pleased to hear that we managed to fit you in for an appointment.

·          Been with Marazion from birth although away in the 80',s always fantastic service and medical treatment the best; would go nowhere else

·          Dr Murphy was extremely thorough, very helpful with explanations and reassuring. Appt was on time as arranged, all very efficient..

·          Efficient friendly helpful staff

·          Excellent service delivered immediately

·          Fast appointment, friendly staff and made you feel at ease

·          Friendly & efficient nurse.

·          Great surgery where the staff are caring and accommodating.

·          I can't fault the service I get at Marazion Surgery, they look after me really well, and I'd recommend them to anybody....

·          Marazion surgery always delivers the most professional, helping, caring attention. Cannot give enough praise to all doctors, health professionals and ancillary staff. Marvellous.

·          Marazion Surgery is superb. All the staff are friendly, helpful and very understanding. Would thoroughly recommend my surgery.

·          Marazion Surgery is superb. All the staff are friendly, helpful and very understanding. Would thoroughly recommend my surgery. 

·          On this occasion I only needed to give a blood sample, I found Kate one of the most pleasant persons you could wish to meet. She was totally professional with a very caring attitude. A credit to the surgery

·          Staff always helpful & efficient, appointments always available when needed

·          The Asthma nurse fully understood my medical condition and we both fully agreed with the ongoing treatments. She was extremely pleasant.

·          The nurse was lovely - put me at ease and was friendly and professional.

·          We have recently moved doctors and we have both got to say that the staff and doctors have been more than helpful and very polite, and you don't feel rushed when you go to see the doctor...

·          Well run practice. Happy to help when they can. Easy to get to and from on bus route. Easy to make appointments even in advance.

Friends & Family Test - May 2019

In May 2019 we had a total of 71 responses; 65 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

Always friendly and helpful
Been with them for 29 years. Always had excellent service.
Dr Killeen and Shirley were just amazing. They made me feel completely at ease at my appointment which I was not looking forward to. We also had a laugh too. Thankyou so much you're both a credit to your profession.
Everyone is very helpful and seems to care, you can see a doctor the same day and the parking is good. Not much on the telly though
First class staff.
First class surgery first class team
Friendly, helpful, made me feel better!!! Excellent service!!
Good prompt friendly service
Great efficient and very busy staff
I have been a patient at the surgery for over 20 years and have always found the GPs and their whole team polite, considerate and efficient, with myself and all members of our family.
I have given '1' because on every occasion I have been to the Marazion Surgery I have had an excellent service, from making an appointment through to appointment outcome.
I rarely see my doctor perhaps 3 times in the last 12 years, first time I've ever asked for help, just felt they weren't interested and given a website to refer to
I think we are so lucky to have such a forward thinking surgery in our area. Doctors, nurses and other staff always helpful.
I was satisfied with the service I received yesterday. Sorry I pressed the wrong key 5 instead of 1
I'm generally not very well, but with the brilliant treatment & care I get from all your departments, I'm able to   keep running my small business, and that really does mean a lot to me....Thank-you
It means a lot to have Drs who I can trust to fully consider health problems and know that they will try to find solutions. It also means a lot to have a helpful, friendly surgery.
Useful information that Dr was running late. Pleasant reception staff
Usual good care
Very helpful professional Doctors nurses and staff . Very pleased with our treatment etc .
Very patient, encouraging and understanding, they are amazing
We have always had good response from my surgery in Marazion

May Bank Holidays

The surgery will be closed on Monday 6th May and Monday 27th May for the Bank Holidays.  Please ring 111 if you need to speak to a doctor in an emergency.  We will reopen as usual on the Tuesday mornings at 8.00am.

Friends & Family Test - April 2019

In April 2019 we had a total of 62 responses; 57 said that they were ‘EXTREMELY LIKELY’ and 5 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·         Because the service was exceptional

·         Courteous efficient receptionists and always able to make an appointment that suits and always can see a doctor if urgent same day

·         Excellent staff and service

·         Excellent in every way.

·         Friendly and helpful practice staff.

·         Helpful, cheerful and supportive to my needs

·         Helpful friendly staff on reception, can always get appointment on the day I phone, doctors and nurses brilliant

·         I always feel listened to and the best advice given

·         I am happy with the service I have received.

·         I found staff very obliging & helpful , feel very comfortable with Dr Lock, who always puts me at ease & is a very good listener thank you

·         I gave you a 1 because you have all been so good in the past but so disappointed my husband undergoing treatment for prostate cancer turned up today for an injection part of the treatment booked 2 weeks ago and nobody had ordered it. It's a stressful time for him and for this to happen has knocked him back a bit.   We are very sorry that this happened and apologise for the upset and inconvenience. If you would like to contact the Practice Manager we can look into this further for you.

·         I suffer quite a lot with numerous conditions/complaints/pain etc and I'm looked after really really well by everyone at the surgery ... The Surgery cannot be faulted....

·         I was made very comfortable with a sensitive procedure and advised professionally

·         I've always had very good service and happy

·         Lovely, kind & friendly nurses. Dr Murphy was so kind and helpful too. We also all had a bit of a giggle too, which helped. Thank you Marazion surgery, fab as always.

·         Never any trouble getting an appointment

·         Pleasant and efficient staff doing a difficult job very well.

·         Pleasant and professional service. Excellent doctors, good dispensing.

·         Polite and friendly reception staff, doctors very caring and will listen to your problems, spending the time to make your quality of life better, clean and welcoming surgery, good parking facilities

·         Reassured as usual

·         Reception are always so helpful and obliging. Dr Robbins is always so kind, caring and thorough. Complete and total confidence when bringing my little girl in. Thank you

·         Thank you for the service today, from every department.

·         Treated very promptly, in a professional and very pleasant manner.

·         Very professional and friendly staff. Lady on reception/pharmacy at 7pm exceptionally helpful.

 

Thank you very much for taking the time to complete these slips. We appreciate your support.

Easter Opening Hours

Marazion Surgery will be closed on Friday 19th and Monday 22nd April for the Easter Bank Holiday weekend. 

Happy Retirement Dr Walden!

Neil     group  

 

Dr Walden came to Cornwall in 1982 as a medical student and worked at various jobs, including a year at West Cornwall Hospital. He joined Marazion Surgery as a GP Partner on 1st May 1990.  He retires as a GP Partner on 1st April 2019.  At that time the surgery was located in a bungalow opposite the beach in Marazion.  With the move to the new Practice premises at the top of Marazion shortly after, the Practice has continued to evolve and expand, most recently extending with new car park and additional treatment rooms, offering medical services to patients. 

 

Dr Walden says “I have thoroughly enjoyed the privilege of being a doctor for the patients in Marazion and the surrounding areas over the last twenty-nine years. This experience has been enhanced by working with a team of wonderful staff and colleagues.” 

 

For the next year Dr Walden will be doing occasional sessions at Marazion Surgery and will continue in his role of Locality GP for Kernow Clinical Commissioning Group, working on the area review with KCCG and other stakeholders.

 

As part of Dr Walden’s retirement plans he intends to do a sponsored walk in the summer of 2020, walking the South West coastal footpaths. Watch the surgery website for more information nearer the time!

 

Dr Walden was pleased to announce that Dr David Tinkler would be joining Marazion Surgery in April 2019 as a new GP Partner, joining the Partners Dr Killeen, Dr Sugrue, Dr Murphy, Dr Robbins and Dr Lock.

cake               A patient made this cake of the surgery, which we all thought was brilliant!  Thank you so much, Neil

Thank you from Dr Walden

Dr Walden would like to say a huge thank you to everyone for all the cards, presents and best wishes that he has received from so many patients.  He is very touched and wishes everyone the very best for the future.

Friends & Family Test - March 2019

In March 2019 we had a total of 87 responses; 81 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·       All staff very helpful and friendly

·       Always get good service whenever I need to make contact

·       Because the surgery is fantastic, Dr Walden was an Amazing Doctor. Nurses are Brilliant, Receptionists are very good. Dispensary are very good also, I have had no trouble with any of the Services.

·       Efficient and helpful service

·       Excellent staff, very friendly and professional. Nothing is too much trouble.

·       Fantastic staff, really helpful, friendly, and put me at ease

·       Good medical and nursing team, friendly, efficient staff.

·       Hi, I this particular score, as on my last appointment the surgery showed accommodation to my personal condition by allowing me to wait at the back, away from the waiting room. I am coming out of a period of reclusivity and very poor health and this helped me to progress. Also, the surgery, to my experience, embraces Patient Centred Care strategies. Always looking to improve too! Thank you.

·       I chose 1 because everything was explained thoroughly to by Helen Green who I saw plus the staff at the surgery are also very helpful

·       I have always been very happy with treatment and service received at the surgery Thank you

·       I was very pleased with how I was treated by the nurse considering the circumstances

·       Katy (phlebotomist) welcoming and cheerful and very good at her job!

·       Mrs Hatton is always the consummate professional and treats me with sensitivity and a smile

·       Nothing is too much trouble. it is everything I need in a GP's surgery

·       Reception always pleasant and helpful, appointment times are nearly always kept to and doctors and nurses are professional but also very caring

·       The doctors always take the time with you that is needed and listen, no rushing you off.

·       The doctors are caring and I can always normally get an appt when I need one

·       The Dr was lovely, she did it in 2 minutes, and it was done with dignity. It was painless.

·       The reason for my answer is that I can get an appointment on the day if I ring early enough and everyone is very helpful and polite nothing is too much and is willing to go that extra mile. Everyone is approachable easy to get on with and is friendly. Everyone is patient and does a very good service that is why I would recommend you to a friend or family. Thank you

·       Very friendly, efficient and professional member of staff who clearly explained the procedure to me.

·       Very happy to be treated helpfully, promptly & efficiently by someone who obviously knows the condition well.

·       Very happy with service I have received on all levels

·       Very helpful cheerful staff

·       Very impressed with the surgery and staff in every way. They go the extra mile in my opinion!

·       Very supportive staff. Friendly.

·       Very thorough, polite and friendly team

·       Very warm welcoming and I feel very comfortable

·       We are looked after very well. Our doctor takes the time to listen. I am very impressed with Marazion Surgery

·       When it's justified, I feel that being able to see a Dr quickly is crucial in a speedy recovery. The Surgery has this option. The response from the GP who saw me, was courteous and professional.   She did everything I felt that she could, to reassure me and she explained that she didn't want to leave any stone unturned. The treatment that she prescribed was successful. What more could one ask for.

·       You always get in the day you phone in. Pharmacy is in surgery very handy. & I think all the doctors care about us & look after us very well. Really great Marazion surgery. X

 

Thank you very much for taking the time to complete these slips. We appreciate your support.

Dr Walden to retire in April 

 

Dr Neil Walden wishes to inform you that he will be retiring as GP Partner on 1st April 2019.

 

He has been a GP Partner at Marazion Surgery for 29 years, having joined on 1st May 1990. I am sure you will agree with us when we say that he will be missed a great deal, and that we wish him and his family well for the future.

New GP Partner to join in April 

We are delighted to inform you that Dr David Tinkler will be joining Marazion Surgery in April as our new GP Partner. He will take over the care of patients registered with Dr Walden.

Friends & Family Test - February 2019

In February 2019 we had a total of 99 responses; 89 said that they were ‘EXTREMELY LIKELY’ and 8 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·          Although very busy today, communication on delay was given, courteous treatment. Doc has time to listen and diagnose. Medication was in stock at pharmacy. Polite service. Good parking.

·          Always found Marazion surgery to be able to give me an appointment when I needed it.

·          Always so kind, helpful, efficient and reassuring. Thank you.

·          Appointments are always running late , I waited 20 minutes and couldn’t wait any longer

·          Because it's a well-run and friendly practice, pleasant waiting room too.

·          Because they give you time and are always happy to talk to you

·          Because treatment and consultations are exceptionally good and never rushed.

·          Booking appointments is easy, friendly staff, quick referrals, doctors are so easy to talk to, and they listen to your health issues and try their best

·          Dr Walden has been Fantastic as Always, it's a shame he is leaving. Most of the Staff are good. There will never be another Dr Walden or anybody as good.

·          Excellent care and consideration. FIRST CLASS SURGERY.

·          Excellent medical team, support staff and facilities. Couldn't fault any of them.

·          Extremely helpful and understanding with me and my daughter

·          Good doctors and nurses and very helpful staff

·          Got an appointment with the GP I wanted to see on the day! Had to sit on phone for a while in morning to get appointment but I don't mind! I did not wait long once at surgery so I was happy I find all the GPS that I have seen very nice and helpful

·          Great Doctors. Friendly helpful staff.

·          Helpful, kind and polite

·          I always find the surgery very helpful, score 1

·          I cannot use the appointment check in screen. I have asked why but they say that they cannot fix it.

·          It's good to consider alternatives

·          Listened to, examined & plan of action, excellent care by Dr Lock

·          Marazion surgery is excellent. It is well run, they are diligent, doctors and nurses are all exceptional.

·          Mrs Hatton is always the consummate professional and treats me with dignity and a smile

·          Professional, efficient and friendly.

·          Service is good staff and doctors brilliant

·          The staff and service is brilliant.

·          They have a caring ethos for patients

·          Very efficient

·          Very good service Dr Walden gives you time and explains all thoroughly excellent service

·          We received kind and sympathetic treatment by all staff at Marazion Surgery today.

                                                                                                                              

Thank you very much for taking the time to complete these slips.

We appreciate your support.

New Guidance on the Combined Oral Contraceptive Pill

Guidance released in January 2019 may be of interest to our patients.

picture

 

https://www.fsrh.org/news/fsrh-release-updated-guidance-combined-hormonal-contraception

Friends & Family Test - January 2019

In January 2019 we had a total of 86 responses; 80 said that they were ‘EXTREMELY LIKELY’ and 3 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·          All staff friendly and professional. No problems whatsoever.

·          Always seem to be helpful and friendly

·          Always find the doctors and nurses have time to listen to me!

·          Always helpful and give good advice

·          Always helpful, knowledgeable

·          Because Dr Walden is fantastic and simply the best doctor around in my opinion. Nurses are fantastic as well.

·          Dr Gambles is the best GP I have ever found. She is knowledgeable and approachable. She has helped me through both a heart operation and emotional stress.

·          Felt listened to by the receptionist and nurse that I saw. Treated with friendly yet professional manner

·          Friendly and efficient staff.

·          Have wasted 35mins hanging on the phone to get a test result and no answer; I have redialled reception still no answer. Can't afford to keep doing this and it's an important cancer test. I give up. (We apologise that you had difficulty contacting us on the results option of our telephone system that day. The engineer resolved this fault as quickly as possible. I would like to assure you that the appointments and main enquiries options were not affected).

·          I can't fault the service I get at Marazion Surgery, they look after me really well, and I'd recommend them to anybody....

·          I chose 1 in reply as all our family have been patients over 20 years and have found the service they provide at Marazion Surgery is excellent. Highly recommended.

·          I don't go very often but when I do I find it an excellent surgery however I don't like the new phone in system especially having to sit and listen to music

·          I feel that so much care is taken over patients at all levels. Your treatment is monitored fully and you are always kept informed of any results. A fully professional team

·          I have been so ill because of medication that did not agree with me. I have been losing my own sanity and truly scared for my own life. Dr Walden listened ** some text is missing **

·          My appointment today was to see a GP. He took the time to both listen and explain everything to me and put my mind at ease.

·          So helpful and friendly

·          The care, consideration and response of the Doctor I saw

  Thank you very much for taking the time to complete these slips. We appreciate your support.

Move More Cornwall

The challenge: How do we get individuals and those at risk of falling more active and stronger? This isn’t new news. This is a long standing (pardon the pun) issue and one that is potentially only going to get worse as the population is getting older and less money is available.

 

Move More is a Cornwall Council Public Health funded program and delivered by iCareiMove Limited with partners including AGE UK Cornwall and Cornwall Foundation Partnership Trust.

 

The courses will be run with two Postural Stability Instructors (PSI’S) and a team of volunteers that will help support the program and those in attendance.

 

Who does this target? The courses are targeted towards those who fall or at risk of falling and those who may be unsteady on their feet or lack confidence. These individuals may use a walking stick or walking aid. They may need access to transport or help with costs. You might have a family member, neighbour or loved one that fits the bill.

 

Contact the Age UK Cornwall Helpline to start the conversation and we can support you and provide advice on what to do next.

01872 266388 email@ageukcornwall.org.uk

Friends & Family Test - December 2018

In December 2018 we had a total of 69 responses; 67 said that they were ‘EXTREMELY LIKELY’, or ‘Likely’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·          All the staff at Marazion surgery are polite and helpful. Nothing is too much trouble for them.

·          Always kind and helpful

·          As usual the driver rang the bell but drove away before we got to the door.

·          Because I have been nearly always satisfied with the treatment given and I can usually get a quick appointment when required.

·          Dedicated, friendly professionalism.

·          Difficult to get appointment with same Doctor

·          Excellent Drs & nurses

·          Experience was excellent

·          Friendly, reassuring staff.

·          Good surgery, Doctors, Nurses, reception and dispensary staff who always seem keen to help.

·          Had to wait 55 minutes for a simple blood sample, when booking in said 7 mins. Wrong nurse name on room 8 door which adds to the confusion having had difficulty hearing tanoy message

·          I am a newly registered patient and I am extremely impressed by the surgery and the professionalism of all the staff. Everyone is very friendly and listen to what your needs are. Thank you.

·          I love Marazion surgery, good staff, friendly service, they are the best

·          I think we are so lucky to have such a forward thinking surgery in our area. Doctors, nurses and other staff always helpful.

·          I was seen as an emergency and treated professionally

·          Nurse Chloe was so professional yet very friendly. Really felt she listened to me and didn't rush me. What a fab nurse!

·          Polite caring staff at a conveniently arranged appointment

·          Very helpful/knowledgeable doctors and staff. With the pharmacy on site too. Fantastic all round.

·          Very patient-friendly

·          Very prompt appointment within 2hrs. In to see the doctor on time. Good examination explained. And the follow up at Hayle Hospital

 

Thank you very much for taking the time to complete these slips. We appreciate your support.              

Merry Christmas from everyone at Marazion Surgery! - Opening Times.....

We are closed on the Bank Holidays of Christmas Day on Tuesday 25th, Boxing Day on Wednesday 26th December and New Year's Day on Tuesday 1st January 2019.

All other days are open as usual.

We wish you all a very Merry Christmas and Happy Healthy New Year.

Flu Vaccinations - book your appointment now!

Please have your FLU jab at Marazion Surgery a usual.  We have purchased enough vaccine for ALL our eligible patients, so please have your vaccine administered here so that these are not wasted.  Clinics are available during the week and at weekends; these are available to book now.  There are also some drop-in clinics, if you have an appointment for something else it may be possible to have your flu vaccine at the same time.

Friends & Family Test - November 2018

In November 2018 we had a total of 100 responses; 100% said that they were ‘EXTREMELY LIKELY’, or ‘Likely’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·          A positive and helpful consultation with the doctor of my choice.

·          Adequate parking. Pleasant waiting room. Efficient staff. But most important...... Dr Sugrue was so patient and helpful even at the end of a long day. Excellent

·          Always a great service and a pleasure to meet your locum Dr Blight, very helpful and understanding.

·          Always able to get an appointment. Reception always friendly and helpful.

·          Always friendly, efficient and prompt service. We are lucky to have such a good service.

·          Always had good, prompt, caring help when needed. Dr Gambles is a star!

·          Because everyone’s so friendly

·          Because I have always had good treatment.

·          Because it's a well-run and friendly practice

·          Doctor was interested in my painful shoulder and offered me help. Referring me urgently to physiotherapist. Don't know when I can see a physiotherapist?

·          Dr Walden is the best doctor, the nurses are good, receptionists are very nice and pleasant.

·          Easy to arrange, arrived early and seen early and procedure quick and painless.

·          Easy to get appointment. Very professional and helpful Dr

·          Everyone was friendly polite and the Dr was informative

·          Friendly and attentive staff and appointments running on time

·          Friendly staff.

·          Friendly, efficient & caring

·          Friendly, helpful and efficient treatment

·          Good all round service

·          Got an appointment within a week for non-urgent, only waited about 5 mins to see GP on day all very efficient

·          Great doctors and nurses, pleasant staff, very helpful, what more would you need from your surgery. Many thanks.

·          Helpful staff, great doctors, pharmacy on site.

·          Hi you can normally see the doctor you want on the day when you get past the reception telling you cannot manly In the morning you might have 4/5 phone line but it can take you 20 minutes plus to get through and y do rep meds take a week to come through from you to the Lloyds pharmacy Eastern Green thank you

·          I have just had major bowel surgery and cannot travel to surgery so this new service is exemplary especially when I'm in need of antibiotics.

·          I'd recommend because it's a good surgery with excellent staff

·          Marazion Surgery is always excellent. Online appointment booking and prescription ordering, helpful and friendly staff and brilliant doctors and nurse practitioners. We really feel they care about us.

·          Mrs Kelly treated me with professionalism and dignity. I appreciated her advice and I was seen on time

·          Nurse was very helpful and made me feel at ease

·          Service and staff are punctual and polite.

·          Staff highly qualified, professional and human. They always listen and empathise in a very positive and personable way. Brilliant. Plus always trying new and better treatment.

·          The best surgery in Cornwall

·          The nurse was super friendly. I almost felt I'd known her for years, which is a definite help for anyone who is nervous.

·          The service is excellent at Marazion surgery.

·          The staff are always more than happy to help in any way they can and are great at making you feel calm and reassured during your entire visit for whatever reason.

·          They are always very helpful

·          Very caring

·          Very friendly staff

·          Very pleasant people

 Thank you very much for taking the time to complete these slips. We appreciate your support.

Congratulations Emily!

Congratulations to Emily on all your hard work and passing the NVQ Level 2 Dispensing Assistant Qualification.

 

Friends & Family Test - October 2018

In October 2018 we had a total of 99 responses; 100% said that they were ‘EXTREMELY LIKELY’, or ‘Likely’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·       Efficient and friendly

·       Efficient friendly surgery appointment always available on day one phones especially if urgent all doctors have access to one's records so no time wasted appraising of problems

·       Entered 1 because have always been extremely happy with my Doctor, Doctor Walden & all of the nurses & staff in the surgery. Courteous, respectful, & cheerful.

·       Everyone is very kind, and helpful, and don't seem to have too much trouble getting appointments

·       Fits my work routine, it's quick and easy to get seen and it's quiet

·       Friendly, courteous and efficient.

·       Friendly, efficient and I feel confident in my treatment.

·       I find the service provided by Marazion Surgery exceptional.   Appointments always on time, Doctors very helpful indeed and very supportive of my needs.

·       I have been registered with the surgery for almost 18 years and have had extremely good care.

·       I have been with the surgery many many years and have been very well looked after by you all

·       I just think you're a very good kind and caring surgery.

·       I was very satisfied with my visit to Dr Lock

·       In over 28yrs we have never had cause for complaint. Any problems we may have are investigated fully by doctors in a professional manner. All staff are professional and polite. Would never consider changing our GP.

·       Marazion Surgery is great on every level. Is it inspired from the top? They feel like friends so that means I open up more to them when in difficulty. They go the extra mile.

·       Mrs Hatton saw me on time and as always treated me in her professional and caring manner. She is an asset indeed to the Marazion practice.

·       My problem was discussed and a way forward reached in a clear, kind, non-patronising manner.

·       Nurse was lovely with my mum

·       Patients are treated with respect by all, nothing too much bother, great surgery.

·       Speedy service, In and out

·       Sympathetic, efficient service

·       The appointment was on time. The nurse was pleasant, careful and very competent.

·       The nurse not only managed to squeeze me in this morning after my appointment was cancelled, she was also very warm and friendly.

·       The surgery is clean and bright. The staff are always very helpful and polite. The doctors are the best of all. Each one of them gives us time as patients, empathy and are sensitive to my concerns. I feel safe there and respected which I feel aids the recovery process. You leave that surgery feeling positive and motivated. I feel so lucky that this place is my local surgery!

·       The surgery is very well run and the doctors and support staff are extremely caring

·       Very friendly staff, very efficient, and the nurse made you feel very comfortable while having procedure done.

·       Very happy with the levels of care, approachability if staff, clinical standards etc. The only disappointment is the painful telephone system. To book an appointment for a flu jab entailed a call timed at 47 minutes waiting in a queue that commenced with 5 and took all that time to come to the top. It then took just over a minute to complete the negotiations! This is clearly not right and a new system. However needs sorting. Hope this is helpful as intended.   Practice Response: We are very sorry to hear this, we did have some 'teething problems' when the new system was installed and these have now been resolved. If you have a problem like this again please let us know so that we can fix things straight away.

·       Very welcoming and considerate.

Thank you very much for taking the time to complete these slips. We appreciate your support.

 

Friends & Family Test - September 2018

In September 2018 we had a total of 142 responses; 137 (97%) said that they were ‘EXTREMELY LIKELY’, to recommend our GP Practice to friends and family if they needed similar care or treatment. Two patients said they were likely to recommend us, one was not sure, one said that they were unlikely. All comments are included below. Two patients said they were extremely unlikely to recommend us but didn’t say why; they are welcome to talk to us about their experience. You told us:

·          A very friendly, well run surgery. Doesn't feel like being at the Doctors. Pharmacy is really good and helpful

·          All of the doctors, nurses, reception and pharmacy provided first class treatment and service. The best I have known.

·          All the staff are amazing.

·          Almost always get an appointment when I or my family need one drs on the whole are supportive and kind just wish sometimes there was more time to talk but always get seen

·          Always find Doctors and other staff very helpful

·          Always friendly, professional, helpful and very prompt service. Thank you.

·          Because I think the Practice is extremely good and always treats patients really well. Couldn't ask for better.

·          Because it is the best surgery and the best staff that we know of

·          Doctors and Nurses are happy and caring. The whole practice is always welcoming with a first rate service

·          Dr Robbins was very thorough and reassuring. He had time to listen to me and examined me with care. Always excellent whenever I visit him.

·          Ease of making appointments. Good follow up care.

·          Easy booking in on day of appointment. Very polite and helpful receptionist. Dr was exactly on time for appointment. Did not fell rushed. All in all a very good experience at Marazion Surgery.

·          Easy to make an appointment, very pleasant staff, very friendly environment, bright and clean surgery

·          Efficient and courteous receptionists and nurses at all stages. Can usually get a doc appointment same day too. Ease of parking and all staff worthy of praise.

·          Efficient and pleasant staff.

·          Everybody is helpful and polite

·          Every contact I have ever had/made has been positive. From the dispensary through reception, clinic nurses and doctors they have been professional, polite, helpful and friendly. All in all an excellent service.

·          Everything with my visit was all GOOD in every account, well done.

·          Excellent all round service from doctors, nurses, health specialists, dispensary and admin staff.

·          Excellent service. prompt, polite, always helpful

·          Excellent staff from reception to doctors

·          Excellent Surgery. Knowledgeable courteous with genuine care for each patient and families. Number 1 for me.

·          Excellent. Polite service

·          Extremely likely to recommend Marazion surgery as have always had good care from helpful staff in all areas. Yesterday saw Dr Robbins, very happy with outcome of consultation. Also seen before appt time.

·          I can always get an appointment. The staff are very helpful. The dispensing staff are always pleasant.

·          I gave this score, because I have every confidence in your surgery.

·          I had a very good diabetes review with Clare and even had my flu jab to save another trip. Thank you.

·          I have attended Marazion Surgery for the last 55 years and have always been treated with courtesy and kindness by all of the members of staff.

·          I have chosen one as this is the best surgery I have ever been registered with. All of the staff are really pleasant and nothing seems to be any trouble. I have never not been able to get an appointment when it suits. I have an on-going health problem that Marazion surgery have managed to sort it without any fuss. Well done the whole team not the easiest of jobs.

·          I have selected 1, as I can 9 times out of 10 get an appt on the day on which I phone. Other services with the nurses are very good. The surgery is friendly, clean and having the dispensary on site is invaluable. The only thing that drives me nuts is the s..l..o..w..n..e..s.s of the outgoing message ! (We are aware of this and arranging for Dr Walden to re-record the message whilst talking faster! If you know the option you require you can press it straight away without waiting for him to finish!!)

·          I was comfortable and pleased with what the doctor has done

·          I would recommend this surgery as they are efficient, but also caring and have time to listen

·          I'm sorry, I think the surgery is great, totally read wrong 1 extremely likely x

·          Kind, considerate, respectful service

·          Lovely helpful staff is why I'd recommend. Yesterday I had a great thorough app with Dr Gambles, very kind to me. And I'd lost my BP pills and pharmacy replaced them the same day with a smile.

·          Many years of very good service from all staff, nurses and GPs at Marazion surgery, for all family members, including very elderly ones over 90. Home visits to them have been promt, with kind and considerate bedside manner - very much appreciated at some worrying times. Easy to book surgery appointments too. 10 out of 10! Thank you.

·          Marazion is a busy surgery yet the staff are always courteous and helpful. The doctors are hard-working yet they all treat their patients as people, not numbers. The surgery is well-respected by hospital staff including Consultants. I try not to be a regular customer - but I trust the staff at Marazion, they get my vote as the best in the area.

·          Nurses and all staff friendly and reassuring.

·          Polite, professional staff.

·          Quick and efficient

·          Quickly dealt with

·          Smiles, time to talk, so very good

·          Sorry for mix up. I entered 5 in error first time. It should have been an 'excellent'. I can't fault Marazion surgery. The staff are wonderful and the facilities superb.

·          Staff very efficient dealing with so many patients and being so friendly

·          Staff were professional, helpful, friendly and efficient.

·          Surgery is fabulous. All staff medical and admin. very professional. Proactive demonstrated in the amount of screening, testing, referrals and health checks offered. Most importantly and impressive is how all work as a team.

·          The doctors and nurses are caring and listen to the problems also the receptionists are very welcoming

·          The Marazion Surgery staff are professional, caring and supportive. Dr Walden is a shining example of what is a truly wonderful GP. ..he is calm unhurried.. he listens and gives sound advice and takes the time to explain without ever being patronising.

 

·         The surgery has been responsible for my continued good health for 40 years for which I am extremely grateful.

·          They Are The Best Surgery around in My Opinion, Nothing is too much Trouble. Doctor Walden, My Diabetic Nurse, the Staff at Dispensary and the Staff At Front of The Surgery Are All Amazing. Dr Walden is the Best Ever.

·          Unable to fault Doctors or staff in any way.

·          Very efficient phone and surroundings.   Have always been offered an appointment on the day of phoning, if not doc I am with, but could always see a doctor

 

Thank you very much for taking the time to complete these slips. We appreciate your support.

Dispensary Services

We are aware that patients are receiving letters from Pharmacy2U and although it states in small print 'your surgery has not given us any of your details for this letter and has not approved this communication', we wish to emphasise that this letter is NOT FROM US and we are not advertising or encouraging patients to use their service.  Our Dispensary at Marazion Surgery offers a full prescribing and dispensing service to our patients, including delivery of medications.  If you have any questions about this, or if you have any questions not answered on our website or in our Practice leaflet, please speak to one of our Dispensary staff. 

We are in the TOP TEN of GP Practices in Cornwall

CORNWALL TOP 10 SURGERIES, ACCORDING TO FIGURES FROM THE 2018 GP PATIENT SURVEY - CORNWALL LIVE

Please see the link to the Cornwall Live article below https://www.cornwalllive.com/news/cornwall-news/doctors-surgery-ratings-cornwall-released-1884900

Please Click here to access the Patient.info Website

New Telephone System - Ring 710505

The new telephone system is now live!  Please contact us on 01736 710505 for all enquiries, including appointments, visits, test results and dispensary.  (711447 and 719906 are no longer in use).  We hope there will be a smooth transition, but please bear with us!  Thank you.

(We appreciate your comments that Dr Walden talks rather slowly in the message you hear when you ring, so we are going to ask him to record it again talking slightly faster!  If you know the option you need, you can press this straight away without waiting for him to finish!!)

Friends & Family Test - August 2018

In August 2018 we had a total of 96 responses; 93 (97%) said that they were ‘EXTREMELY LIKELY’, 2 said that they were ‘LIKELY’, to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·          All the staff I have had dealings with were very helpful, efficient and professional in their approach. I would highly recommend.

·          Booking appointments is easy, friendly staff, quick referrals, doctors are so easy to talk to and they listen

·          Chose 1 because of the care and patience all your staff treat the patients

·          Dr Jonathan Lock is an awesome doctor at Marazion Surgery.

·          Dr Sugrue is patient and listens carefully- nothing is too much trouble

·          Friendly and helpful staff

·          Friendly and efficient service.

·          GP took immediate action. Good communication etc.

·          Great staff. Great waiting times.

·          I attend weekly, sometimes up to 3 times a week and I'm always treated with professionalism, caring and respect

·          I feel Marazion Surgery has improved hugely over the last 12 months or so, I find the reception staff much more helpful   and friendly and the medical staff have a brilliant bedside manner. Dr Walden has been fantastic with my 5 year old daughter and every doctor I've seen has gone above and beyond to help and advise.

·          I gave this rating because I made the appointment easily on line, did not have to wait overly long to see the doctor and was dealt with in an extremely courteous and understanding manner.

·          I have been with Marazion for 60 odd years and found surgery always good to patients.

·          I recommend Marazion Surgery because of the excellent service I have received to date and because both Doctors and staff are caring people.

·          I was seen on time by Mrs Hatton who treated me as always with great professionalism and efficiency.... she always makes me feel that as a patient I am important.

·          I would extremely recommend your surgery – you’re excellent

·          Just a brilliant surgery. Lovely staff. Great Doctors. What else can one say. 10/10

·          Receptionists are friendly and helpful. Dispensary the same. Dr Walden is wonderful treating my wife, patient, calm and reassuring. Sister Nightingale, (erroneously named Mrs. Peacock) is the NHS at its very best and cannot be commended highly enough.

·          Staff are always polite and helpful, speedy appointments too

·          The reason I chose 1 is because Marazion Surgery is the best, always get an appointment on the day you phone up, no hanging around ages to be seen, helpful staff, Doctors & Nurses brilliant

·          The staff at the surgery are kind, caring and professional.

·          The surgery have always accommodated me with an appointment. The desk staff have been polite, pleasant and helpful. The medical staff have been polite, accurate and efficient in all my dealings with them.

·          The whole system is Ace, can't fault it...

·          They are all wonderful!

·          Whenever I have had occasion to ring or come into the surgery I’ve always found kindness and helpfulness. Meur ras onan hag oll. Thank you one and all.

·          Kind good staff, receptionists and doctors.   No complaints.

·          You have provided me and all I know with an excellent service. However what worries me is that friends using other surgeries often complain about their service. I don’t like ‘gatekeepers’ to the NHS being in competition.

·          I was seen promptly with a minimum of bureaucracy.   Thank you.

·          Helpful, smiling receptionist. I can ask for a ‘named doctor’ appointment – I like to see my family friendly doctor.

 

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - July 2018

In July 2018 we had a total of 90 responses; 85 (95.5%) said that they were ‘EXTREMELY LIKELY’, 1 said that they were ‘LIKELY’, 1 said that they were unlikely and three said that they were extremely unlikely to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·          We have been with Marazion Surgery, myself since 1948 and my wife since 1935 and have always found the doctors, nurses and staff to be very efficient. Importantly, they take time to listen to you which gives you the confidence that you are receiving the best treatment or advice available. The system of regular calls for check-ups feel you are being well looked after. Also there is never a problem with making an appointment to see any one. There will always be someone who will see you.

·          Not all my experiences with the NHS and prior to its formation have been positive. I have had some very unhappy experiences. Moving to this area from London I wondered what the medical practice I would end up attending would be like. I had been very happy with my previous doctor. Now when I drive into your car park I feel safe and cared for.   A special place to which I belong.   Whichever doctor, nurse, reception or dispensary staff I consult, I feel respected, listened to and cared for – and promptly dealt with. Whatever my anxieties I feel safe in your care. Thank you. Thank you.   I always sing your praises to others.   I’m sure I always will.

·          All the staff and GP's are very good. By personal choice I prefer to see Dr Walden who I consider to be an excellent Doctor.

·          Best surgery in Cornwall in every respect.

·          Caring and efficient service

·          Don't usually have to wait too long

·          Dr's are all very professional and helpful. The nurses all come across as caring and the admin staff are nice. As are the pharmacists. Also good to get all from one place

·          Easy check in, seen on time, and pleasant discussion with doctor

·          Everyone is all polite and smiley and do their best to help you

·          Excellent surgery and services, staff very polite and helpful, would recommend this surgery to anyone

·          Friendly people and caring, quick and efficient,

·          GP gave me some positive feedback which is what I needed

·          Great customer service, and lovely helpful doctors and nurses.

·          I been with this surgery for 20 odd years and they are always pleasant and nothing is ever to much trouble - best surgery in Cornwall

·          I have always had wonderful treatment from both nurses and doctors.

·          I have that response because I find your surgery provides everything I require with such efficiency and courtesy.

·          I was seen right on time and treated with professionalism and dignity.... I then had to enquire about eligibility for a vaccination which was dealt with at reception very efficiently and appointments made with no fuss.

·          I was very nervous and the doctor was understanding

·          I would recommend the surgery because every doctor in it appears to really care about giving the best care possible to its patients. You can always get an appointment when you need it. Doctors are always keen to explore every option by including blood tests and follow up appointments.

·          On time good service

·          They have been incredibly kind and supportive during the worser days of my mental health. They are very often quick and easy to see. Every doctor and practice nurse I've seen so far have been lovely people.

·          Working for NHS and seeing how difficult other patients find it to get appointments with their GPs seems relatively easier for this surgery

·          I was very pleased with the doc, he listened and treated me well etc

·          The staff and doctors always have time for you and are very friendly and helpful

·          Difficult to give you a brief answer, it's been a very unsatisfactory process from start & we still haven't had all our holiday vaccines. 2 wasted appointments each, I feel you are reluctantly offering this service.

 

Thank you very much for taking the time to complete these slips. We appreciate your support.

Changes to funding for two year olds

Changes to 2 year-old funding

New Telephone System Coming Soon!

Our telephone system is due to be updated soon and we hope that patients will find it much more user-friendly! We will keep you updated about when this is due to go live!

Friends & Family Test - June 2018

In June 2018 we had a total of 46 responses; 42 said that they were ‘EXTREMELY LIKELY’, 3 said that they were ‘LIKELY’, and 1 said that they were neither likely nor unlikely to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • Because all the team are just brilliant!
  • Always able to see someone when I needed to
  • When asked if I could be seen by Mrs Hatton, reception staff were very helpful even though I was booked to see another nurse by mistake, on telephoning surgery
  • Extremely helpful receptionists, thorough nursing, went the extra mile to help. Thank you.
  • I do feel that it would be better if the appointments were shown on the TV screen as the voices tend to echo (This should happen – we will look into this.)
  • Just made an enquiry and was immediately given ECG test, then saw the doctor, then sent for a chest x-ray – all on the same day. Appointments for monitor and blood tests the following week. Brilliant service! First Class.
  • All the doctors have time for you and listen to your needs. The nurses, office staff and especially the dispensary ladies are lovely. Nothing is too much trouble for anybody at Marazion surgery. Top marks to all.
  • All the staff I have had dealings with were very helpful, efficient and professional in their approach. I would highly recommend.
  • Always a pleasant experience. Friendly staff.
    Always excellent service
  • Dr Sugrue listens carefully and explains well
  • Great that you can phone in the morning, first thing, and get to see a doctor same day.
  • I have recently suffered severe health problems and have found Dr Walden to be a superb GP. Understanding, approachable and very capable. The whole staff are a credit to the practice and I would not register elsewhere unless forced to do so.
  • It's a very caring doctors
  • Shingles vac. is good and seen on time.
  • Since we moved to Goldsithney in February 2010 we think we have experienced excellent care from Marazion surgery and after I was diagnosed with lymphoma in February 2016 all the staff I've been in contact with have been caring and kind.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Spring Raffle in aid of Meningitis Now

We are delighted to let you know that with your support we have raised £929.70 for Meningitis Now, with our Spring Raffle that was drawn on 13th April 2018.  Thank you to everyone who purchased a raffle ticket and congratulations to everyone who won a prize! 

Congratulations Chloe!  BSC Health studies - September 2017

Chloe

NEW CAR PARK OPEN NOW!

The new car park more than doubles the amount of parking available for patients immediately outside the surgery. There are disabled parking spaces next to the front door. There is also a new separate area for staff parking. Mrs Brown, the Practice Manager, stated that patients often comment that being able to park easily and for free, immediately beside the surgery makes it much easier for them to access the medical services offered at the Practice.  

If you have any plants or shrubs that you would be willing to donate, to help make our grounds more attractive we would love to hear from you! You can either drop these in, or if you contact us we can arrange to collect these from you. Thank you for your support!

CP

Pictured: Dr Walden cutting the ribbon on the new Car Park at Marazion Surgery

NEW CONSULTING ROOM

 

Internally there has also been work to improve the facilities being offered to patients. Internal walls have been changed so that the space can be used more effectively. There is now a new Consulting Room alongside the Nurses’ Treatment Rooms. Dr Walden commented that this new facility would allow the surgery to offer more clinics and services to patients on a daily basis; this was an exciting opportunity and valuable resource when looking to the future of the NHS.

NURSE

Pictured: Mrs Gendall and Mrs Brodie, Practice Nurses, cutting the ribbon on the new Consulting Room

Chloe Gendall - Queens Nurse

Mrs Chloe Gendall, Practice Nurse at Marazion Surgery has been given the prestigious title of Queen’s Nurse (QN) by community nursing charity The Queen’s Nursing Institute (QNI).

The title is not an award for past service, but indicates a commitment to high standards of patient care, learning and leadership. Nurses who hold the title benefit from developmental workshops, bursaries, networking opportunities, and a shared professional identity.

Dr Crystal Oldman, Chief Executive of the QNI said, ‘Congratulations are due to Chloe for her success. Community nurses are expert professionals who make a vital contribution to patient health and wellbeing every day. As a national charity the QNI can share innovation and best practice, supporting nurses to deliver excellent healthcare to patients in local communities.’

Chloe has been a Practice Nurse at Marazion Surgery since 2010 and is highly regarded by her colleagues and by the patients at the Practice. Dr Walden, GP Partner at Marazion Surgery said, ‘Everyone at the Practice is extremely proud of Chloe for gaining this award; she is a caring, dedicated and highly professional member of our nursing team’.

Text Reminder Service

We have the facility to send you a text reminder for any booked appointment at the surgery.  Please let us know your mobile number as this will save the NHS valuable lost time in missed appointments.  This will also allow us to book FLU CLINICS further in advance.

Communication

We want to get better at communicating with our patients.  We want to make sure you can read and understand the information we send you.  If you find it hard to read our letters or if you need someone to support you at appointments, please let us know. We want to know if you need information in large print or easy read; use a British Sign Language interpreter or advocate; if we can support you to lip-read or use a hearing aid or communication tool.  Please tell the receptionist when you arrive for your next appointment, or call us on 01736 710505.

Patient On-Line Services - The Waiting Room

This practice currently offers patients’ facilities to: 

  • Book, view, amend and cancel appointments online. 
  • View and order online repeat prescriptions for drugs, medicines or appliances.

This is possible by registering for ‘The Waiting Room’ on-line access.  Currently 1,200 patients are signed up for this valuable and effective service!  If you would like to register for ‘The Waiting Room’, please ask for more information at Reception or Dispensary.

Patients who are already registered for ‘The Waiting Room’ will shortly transfer to the updated version 2.  (You do not need to do anything!)  As part of ‘The Waiting Room Version 2’ patients may also request permission to view limited extracts of their medical records.  There are obviously stringent controls on the release of this information and applications should be made in writing to the Practice Manager, Mrs J Brown.

Do you know who your Doctor is?

All patients registered at Marazion Surgery have a named GP.  A recent Government initiative has recommended that we ensure that patients know who their named doctor is.  You will be told this when you register, or if you are not sure please ask a member of staff.  You may request an appointment with the doctor of your choice, if that doctor is not available you will be offered an appointment with another doctor or you may choose to ring another day.

 

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