This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Latest News

Flu Vaccinations - book your appointment now!

Please have your FLU jab at Marazion Surgery a usual.  We have purchased enough vaccine for ALL our eligible patients, so please have your vaccine administered here so that these are not wasted.  Clinics are available during the week and at weekends; these are available to book now.  There are also some drop-in clinics, if you have an appointment for something else it may be possible to have your flu vaccine at the same time.

Friends & Family Test - September 2018

In September 2018 we had a total of 142 responses; 137 (97%) said that they were ‘EXTREMELY LIKELY’, to recommend our GP Practice to friends and family if they needed similar care or treatment. Two patients said they were likely to recommend us, one was not sure, one said that they were unlikely. All comments are included below. Two patients said they were extremely unlikely to recommend us but didn’t say why; they are welcome to talk to us about their experience. You told us:

·          A very friendly, well run surgery. Doesn't feel like being at the Doctors. Pharmacy is really good and helpful

·          All of the doctors, nurses, reception and pharmacy provided first class treatment and service. The best I have known.

·          All the staff are amazing.

·          Almost always get an appointment when I or my family need one drs on the whole are supportive and kind just wish sometimes there was more time to talk but always get seen

·          Always find Doctors and other staff very helpful

·          Always friendly, professional, helpful and very prompt service. Thank you.

·          Because I think the Practice is extremely good and always treats patients really well. Couldn't ask for better.

·          Because it is the best surgery and the best staff that we know of

·          Doctors and Nurses are happy and caring. The whole practice is always welcoming with a first rate service

·          Dr Robbins was very thorough and reassuring. He had time to listen to me and examined me with care. Always excellent whenever I visit him.

·          Ease of making appointments. Good follow up care.

·          Easy booking in on day of appointment. Very polite and helpful receptionist. Dr was exactly on time for appointment. Did not fell rushed. All in all a very good experience at Marazion Surgery.

·          Easy to make an appointment, very pleasant staff, very friendly environment, bright and clean surgery

·          Efficient and courteous receptionists and nurses at all stages. Can usually get a doc appointment same day too. Ease of parking and all staff worthy of praise.

·          Efficient and pleasant staff.

·          Everybody is helpful and polite

·          Every contact I have ever had/made has been positive. From the dispensary through reception, clinic nurses and doctors they have been professional, polite, helpful and friendly. All in all an excellent service.

·          Everything with my visit was all GOOD in every account, well done.

·          Excellent all round service from doctors, nurses, health specialists, dispensary and admin staff.

·          Excellent service. prompt, polite, always helpful

·          Excellent staff from reception to doctors

·          Excellent Surgery. Knowledgeable courteous with genuine care for each patient and families. Number 1 for me.

·          Excellent. Polite service

·          Extremely likely to recommend Marazion surgery as have always had good care from helpful staff in all areas. Yesterday saw Dr Robbins, very happy with outcome of consultation. Also seen before appt time.

·          I can always get an appointment. The staff are very helpful. The dispensing staff are always pleasant.

·          I gave this score, because I have every confidence in your surgery.

·          I had a very good diabetes review with Clare and even had my flu jab to save another trip. Thank you.

·          I have attended Marazion Surgery for the last 55 years and have always been treated with courtesy and kindness by all of the members of staff.

·          I have chosen one as this is the best surgery I have ever been registered with. All of the staff are really pleasant and nothing seems to be any trouble. I have never not been able to get an appointment when it suits. I have an ongoing health problem that Marazion surgery have managed to sort it without any fuss. Well done the whole team not the easiest of jobs.

·          I have selected 1, as I can 9 times out of 10 get an appt on the day on which I phone. Other services with the nurses are very good. The surgery is friendly, clean and having the dispensary on site is invaluable. The only thing that drives me nuts is the s..l..o..w..n..e..s.s of the outgoing message ! (We are aware of this and arranging for Dr Walden to re-record the message whilst talking faster! If you know the option you require you can press it straight away without waiting for him to finish!!)

·          I was comfortable and pleased with what the doctor has done

·          I would recommend this surgery as they are efficient, but also caring and have time to listen

·          I'm sorry, I think the surgery is great, totally read wrong 1 extremely likely x

·          Kind, considerate, respectful service

·          Lovely helpful staff is why I'd recommend. Yesterday I had a great thorough app with Dr Gambles, very kind to me. And I'd lost my BP pills and pharmacy replaced them the same day with a smile.

·          Many years of very good service from all staff, nurses and GPs at Marazion surgery, for all family members, including very elderly ones over 90. Home visits to them have been promt, with kind and considerate bedside manner - very much appreciated at some worrying times. Easy to book surgery appointments too. 10 out of 10! Thank you.

·          Marazion is a busy surgery yet the staff are always courteous and helpful. The doctors are hard-working yet they all treat their patients as people, not numbers. The surgery is well-respected by hospital staff including Consultants. I try not to be a regular customer - but I trust the staff at Marazion, they get my vote as the best in the area.

·          Nurses and all staff friendly and reassuring.

·          Polite, professional staff.

·          Quick and efficient

·          Quickly dealt with

·          Smiles, time to talk, so very good

·          Sorry for mix up. I entered 5 in error first time. It should have been an 'excellent'. I can't fault Marazion surgery. The staff are wonderful and the facilities superb.

·          Staff very efficient dealing with so many patients and being so friendly

·          Staff were professional, helpful, friendly and efficient.

·          Surgery is fabulous. All staff medical and admin. very professional. Proactive demonstrated in the amount of screening, testing, referrals and health checks offered. Most importantly and impressive is how all work as a team.

·          The doctors and nurses are caring and listen to the problems also the receptionists are very welcoming

·          The Marazion Surgery staff are professional, caring and supportive. Dr Walden is a shining example of what is a truly wonderful GP. ..he is calm unhurried.. he listens and gives sound advice and takes the time to explain without ever being patronising.

·          The reason I txt a number 4 is because I have been having tests and had an appointment to discuss the results with dr Murphy. I was extremely rushed and told to go and google my Options. Not good at a time of stress and worry

·          The surgery has been responsible for my continued good health for 40 years for which I am extremely grateful.

·          They Are The Best Surgery around in My Opinion, Nothing is too much Trouble. Doctor Walden, My Diabetic Nurse, the Staff at Dispensary and the Staff At Front of The Surgery Are All Amazing. Dr Walden is the Best Ever.

·          Unable to fault Doctors or staff in any way.

·          Very efficient phone and surroundings.   Have always been offered an appointment on the day of phoning, if not doc I am with, but could always see a doctor

 

Thank you very much for taking the time to complete these slips. We appreciate your support.

Dispensary Services

We are aware that patients are receiving letters from Pharmacy2U and although it states in small print 'your surgery has not given us any of your details for this letter and has not approved this communication', we wish to emphasise that this letter is NOT FROM US and we are not advertising or encouraging patients to use their service.  Our Dispensary at Marazion Surgery offers a full prescribing and dispensing service to our patients, including delivery of medications.  If you have any questions about this, or if you have any questions not answered on our website or in our Practice leaflet, please speak to one of our Dispensary staff. 

We are in the TOP TEN of GP Practices in Cornwall

CORNWALL TOP 10 SURGERIES, ACCORDING TO FIGURES FROM THE 2018 GP PATIENT SURVEY - CORNWALL LIVE

Please see the link to the Cornwall Live article below https://www.cornwalllive.com/news/cornwall-news/doctors-surgery-ratings-cornwall-released-1884900

Please Click here to access the Patient.info Website

New Telephone System - Ring 710505

The new telephone system is now live!  Please contact us on 01736 710505 for all enquiries, including appointments, visits, test results and dispensary.  (711447 and 719906 are no longer in use).  We hope there will be a smooth transition, but please bear with us!  Thank you.

(We appreciate your comments that Dr Walden talks rather slowly in the message you hear when you ring, so we are going to ask him to record it again talking slightly faster!  If you know the option you need, you can press this straight away without waiting for him to finish!!)

Friends & Family Test - August 2018

In August 2018 we had a total of 96 responses; 93 (97%) said that they were ‘EXTREMELY LIKELY’, 2 said that they were ‘LIKELY’, to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·          All the staff I have had dealings with were very helpful, efficient and professional in their approach. I would highly recommend.

·          Booking appointments is easy, friendly staff, quick referrals, doctors are so easy to talk to and they listen

·          Chose 1 because of the care and patience all your staff treat the patients

·          Dr Jonathan Lock is an awesome doctor at Marazion Surgery.

·          Dr Sugrue is patient and listens carefully- nothing is too much trouble

·          Friendly and helpful staff

·          Friendly and efficient service.

·          GP took immediate action. Good communication etc.

·          Great staff. Great waiting times.

·          I attend weekly, sometimes up to 3 times a week and I'm always treated with professionalism, caring and respect

·          I feel Marazion Surgery has improved hugely over the last 12 months or so, I find the reception staff much more helpful   and friendly and the medical staff have a brilliant bedside manner. Dr Walden has been fantastic with my 5 year old daughter and every doctor I've seen has gone above and beyond to help and advise.

·          I gave this rating because I made the appointment easily on line, did not have to wait overly long to see the doctor and was dealt with in an extremely courteous and understanding manner.

·          I have been with Marazion for 60 odd years and found surgery always good to patients.

·          I recommend Marazion Surgery because of the excellent service I have received to date and because both Doctors and staff are caring people.

·          I was seen on time by Mrs Hatton who treated me as always with great professionalism and efficiency.... she always makes me feel that as a patient I am important.

·          I would extremely recommend your surgery – you’re excellent

·          Just a brilliant surgery. Lovely staff. Great Doctors. What else can one say. 10/10

·          Receptionists are friendly and helpful. Dispensary the same. Dr Walden is wonderful treating my wife, patient, calm and reassuring. Sister Nightingale, (erroneously named Mrs. Peacock) is the NHS at its very best and cannot be commended highly enough.

·          Staff are always polite and helpful, speedy appointments too

·          The reason I chose 1 is because Marazion Surgery is the best, always get an appointment on the day you phone up, no hanging around ages to be seen, helpful staff, Doctors & Nurses brilliant

·          The staff at the surgery are kind, caring and professional.

·          The surgery have always accommodated me with an appointment. The desk staff have been polite, pleasant and helpful. The medical staff have been polite, accurate and efficient in all my dealings with them.

·          The whole system is Ace, can't fault it...

·          They are all wonderful!

·          Whenever I have had occasion to ring or come into the surgery I’ve always found kindness and helpfulness. Meur ras onan hag oll. Thank you one and all.

·          Kind good staff, receptionists and doctors.   No complaints.

·          You have provided me and all I know with an excellent service. However what worries me is that friends using other surgeries often complain about their service. I don’t like ‘gatekeepers’ to the NHS being in competition.

·          I was seen promptly with a minimum of bureaucracy.   Thank you.

·          Helpful, smiling receptionist. I can ask for a ‘named doctor’ appointment – I like to see my family friendly doctor.

 

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - July 2018

In July 2018 we had a total of 90 responses; 85 (95.5%) said that they were ‘EXTREMELY LIKELY’, 1 said that they were ‘LIKELY’, 1 said that they were unlikely and three said that they were extremely unlikely to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

·          We have been with Marazion Surgery, myself since 1948 and my wife since 1935 and have always found the doctors, nurses and staff to be very efficient. Importantly, they take time to listen to you which gives you the confidence that you are receiving the best treatment or advice available. The system of regular calls for check-ups feel you are being well looked after. Also there is never a problem with making an appointment to see any one. There will always be someone who will see you.

·          Not all my experiences with the NHS and prior to its formation have been positive. I have had some very unhappy experiences. Moving to this area from London I wondered what the medical practice I would end up attending would be like. I had been very happy with my previous doctor. Now when I drive into your car park I feel safe and cared for.   A special place to which I belong.   Whichever doctor, nurse, reception or dispensary staff I consult, I feel respected, listened to and cared for – and promptly dealt with. Whatever my anxieties I feel safe in your care. Thank you. Thank you.   I always sing your praises to others.   I’m sure I always will.

·          All the staff and GP's are very good. By personal choice I prefer to see Dr Walden who I consider to be an excellent Doctor.

·          Best surgery in Cornwall in every respect.

·          Caring and efficient service

·          Don't usually have to wait too long

·          Dr's are all very professional and helpful. The nurses all come across as caring and the admin staff are nice. As are the pharmacists. Also good to get all from one place

·          Easy check in, seen on time, and pleasant discussion with doctor

·          Everyone is all polite and smiley and do their best to help you

·          Excellent surgery and services, staff very polite and helpful, would recommend this surgery to anyone

·          Friendly people and caring, quick and efficient,

·          GP gave me some positive feedback which is what I needed

·          Great customer service, and lovely helpful doctors and nurses.

·          I been with this surgery for 20 odd years and they are always pleasant and nothing is ever to much trouble - best surgery in Cornwall

·          I have always had wonderful treatment from both nurses and doctors.

·          I have that response because I find your surgery provides everything I require with such efficiency and courtesy.

·          I was seen right on time and treated with professionalism and dignity.... I then had to enquire about eligibility for a vaccination which was dealt with at reception very efficiently and appointments made with no fuss.

·          I was very nervous and the doctor was understanding

·          I would recommend the surgery because every doctor in it appears to really care about giving the best care possible to its patients. You can always get an appointment when you need it. Doctors are always keen to explore every option by including blood tests and follow up appointments.

·          On time good service

·          They have been incredibly kind and supportive during the worser days of my mental health. They are very often quick and easy to see. Every doctor and practice nurse I've seen so far have been lovely people.

·          Working for NHS and seeing how difficult other patients find it to get appointments with their GPs seems relatively easier for this surgery

·          I was very pleased with the doc, he listened and treated me well etc

·          The staff and doctors always have time for you and are very friendly and helpful

·          Difficult to give you a brief answer, it's been a very unsatisfactory process from start & we still haven't had all our holiday vaccines. 2 wasted appointments each, I feel you are reluctantly offering this service.

 

Thank you very much for taking the time to complete these slips. We appreciate your support.

Changes to funding for two year olds

Changes to 2 year-old funding

New Telephone System Coming Soon!

Our telephone system is due to be updated soon and we hope that patients will find it much more user-friendly! We will keep you updated about when this is due to go live!

Friends & Family Test - June 2018

In June 2018 we had a total of 46 responses; 42 said that they were ‘EXTREMELY LIKELY’, 3 said that they were ‘LIKELY’, and 1 said that they were neither likely nor unlikely to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • Because all the team are just brilliant!
  • Always able to see someone when I needed to
  • When asked if I could be seen by Mrs Hatton, reception staff were very helpful even though I was booked to see another nurse by mistake, on telephoning surgery
  • Extremely helpful receptionists, thorough nursing, went the extra mile to help. Thank you.
  • I do feel that it would be better if the appointments were shown on the TV screen as the voices tend to echo (This should happen – we will look into this.)
  • Just made an enquiry and was immediately given ECG test, then saw the doctor, then sent for a chest x-ray – all on the same day. Appointments for monitor and blood tests the following week. Brilliant service! First Class.
  • All the doctors have time for you and listen to your needs. The nurses, office staff and especially the dispensary ladies are lovely. Nothing is too much trouble for anybody at Marazion surgery. Top marks to all.
  • All the staff I have had dealings with were very helpful, efficient and professional in their approach. I would highly recommend.
  • Always a pleasant experience. Friendly staff.
    Always excellent service
  • Dr Sugrue listens carefully and explains well
  • Great that you can phone in the morning, first thing, and get to see a doctor same day.
  • I have recently suffered severe health problems and have found Dr Walden to be a superb GP. Understanding, approachable and very capable. The whole staff are a credit to the practice and I would not register elsewhere unless forced to do so.
  • It's a very caring doctors
  • Shingles vac. is good and seen on time.
  • Since we moved to Goldsithney in February 2010 we think we have experienced excellent care from Marazion surgery and after I was diagnosed with lymphoma in February 2016 all the staff I've been in contact with have been caring and kind.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Spring Raffle in aid of Meningitis Now

We are delighted to let you know that with your support we have raised £929.70 for Meningitis Now, with our Spring Raffle that was drawn on 13th April 2018.  Thank you to everyone who purchased a raffle ticket and congratulations to everyone who won a prize! 

Congratulations Chloe!  BSC Health studies - September 2017

Chloe

NEW CAR PARK OPEN NOW!

The new car park more than doubles the amount of parking available for patients immediately outside the surgery. There are disabled parking spaces next to the front door. There is also a new separate area for staff parking. Mrs Brown, the Practice Manager, stated that patients often comment that being able to park easily and for free, immediately beside the surgery makes it much easier for them to access the medical services offered at the Practice.  

If you have any plants or shrubs that you would be willing to donate, to help make our grounds more attractive we would love to hear from you! You can either drop these in, or if you contact us we can arrange to collect these from you. Thank you for your support!

CP

Pictured: Dr Walden cutting the ribbon on the new Car Park at Marazion Surgery

NEW CONSULTING ROOM

 

Internally there has also been work to improve the facilities being offered to patients. Internal walls have been changed so that the space can be used more effectively. There is now a new Consulting Room alongside the Nurses’ Treatment Rooms. Dr Walden commented that this new facility would allow the surgery to offer more clinics and services to patients on a daily basis; this was an exciting opportunity and valuable resource when looking to the future of the NHS.

NURSE

Pictured: Mrs Gendall and Mrs Brodie, Practice Nurses, cutting the ribbon on the new Consulting Room

Chloe Gendall - Queens Nurse

Mrs Chloe Gendall, Practice Nurse at Marazion Surgery has been given the prestigious title of Queen’s Nurse (QN) by community nursing charity The Queen’s Nursing Institute (QNI).

The title is not an award for past service, but indicates a commitment to high standards of patient care, learning and leadership. Nurses who hold the title benefit from developmental workshops, bursaries, networking opportunities, and a shared professional identity.

Dr Crystal Oldman, Chief Executive of the QNI said, ‘Congratulations are due to Chloe for her success. Community nurses are expert professionals who make a vital contribution to patient health and wellbeing every day. As a national charity the QNI can share innovation and best practice, supporting nurses to deliver excellent healthcare to patients in local communities.’

Chloe has been a Practice Nurse at Marazion Surgery since 2010 and is highly regarded by her colleagues and by the patients at the Practice. Dr Walden, GP Partner at Marazion Surgery said, ‘Everyone at the Practice is extremely proud of Chloe for gaining this award; she is a caring, dedicated and highly professional member of our nursing team’.

Text Reminder Service

We have the facility to send you a text reminder for any booked appointment at the surgery.  Please let us know your mobile number as this will save the NHS valuable lost time in missed appointments.  This will also allow us to book FLU CLINICS further in advance.

Communication

We want to get better at communicating with our patients.  We want to make sure you can read and understand the information we send you.  If you find it hard to read our letters or if you need someone to support you at appointments, please let us know. We want to know if you need information in large print or easy read; use a British Sign Language interpreter or advocate; if we can support you to lip-read or use a hearing aid or communication tool.  Please tell the receptionist when you arrive for your next appointment, or call us on 01736 710505.

Patient On-Line Services - The Waiting Room

This practice currently offers patients’ facilities to: 

  • Book, view, amend and cancel appointments online. 
  • View and order online repeat prescriptions for drugs, medicines or appliances.

This is possible by registering for ‘The Waiting Room’ on-line access.  Currently 1,200 patients are signed up for this valuable and effective service!  If you would like to register for ‘The Waiting Room’, please ask for more information at Reception or Dispensary.

Patients who are already registered for ‘The Waiting Room’ will shortly transfer to the updated version 2.  (You do not need to do anything!)  As part of ‘The Waiting Room Version 2’ patients may also request permission to view limited extracts of their medical records.  There are obviously stringent controls on the release of this information and applications should be made in writing to the Practice Manager, Mrs J Brown.

Do you know who your Doctor is?

All patients registered at Marazion Surgery have a named GP.  A recent Government initiative has recommended that we ensure that patients know who their named doctor is.  You will be told this when you register, or if you are not sure please ask a member of staff.  You may request an appointment with the doctor of your choice, if that doctor is not available you will be offered an appointment with another doctor or you may choose to ring another day.

New Email Address for Dispensary

The Email address for Dispensary has now changed to marazion.dispensary@nhs.net

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website