Welcome, to the Dispensary at Marazion Surgery. We would like to take this opportunity to introduce ourselves. As a vital part of the General Practice team the Dispensary liaises closely with the Doctors, Practice Nurses, District Nurses, Macmillan Nurses, Receptionists and Administrators. We aim to offer an excellent service to all of our patients. Dispensing facilities are available for most patients, those who live more than one mile from a chemist; you will be advised of your eligibility when you register as a patient.
| ||Morning|| Telephone Line Open|
|Monday||08:30 - 18:00||11:00-13:00 AND 15:00-17:00|
|Tuesday||08:30 - 18:00||11:00-13:00 AND 15:00-17:00|
|Wednesday||08:30 - 18:00||11:00-13:00 AND 15:00-17:00|
|Thursday||08:30 - 18:00||11:00-13:00 AND 15:00-17:00|
|Friday||08:30 - 18:00||11:00-13:00 AND 15:00-16:00|
We have been overwhelmed with prescription requests recently. We understand that people are worried about the Coronavirus but PLEASE do not stock pile medication, or indeed request it when you don't need it. We are not able to issue more than one month's supply of medication at a time.
Please register for our on-line service to request regular medications as this is the most efficient way for staff at this very busy time; the application form and further information can be found by clicking the link to The Waiting Room. The dispensary telephone line is very busy so please avoid using this unless absolutely necessary. Requests for medication can be dropped into the surgery; there is a post box outside by the back door or just inside the main doors. We are operating our dispensary through the window straight into the car park, to avoid people having to enter the surgery itself and keep risks to a minimum.
Repeat prescriptions can be ordered quickly and easily through a variety of methods, designed to suit everyone and to ensure that all patients can contact dispensary at a time and by a method that best suits their busy lives.
Please ensure that you give at least two working days notice, not including weekends for all prescription requests. We accept payment by all major debit and credit cards.
- By Royal Mail: Prescription requests are made using the prescription counterfoil provided with each prescription. Please clearly tick the items that are required. This slip can be posted to the Dispensary, Marazion Surgery, Gwallon Lane, Marazion, Cornwall, TR17 OHW. Please allow additional time for Royal Mail delivery.
- By Hand: Prescription requests are made using the prescription counterfoil provided with each prescription. Please clearly tick the items that are required. This slip can be placed in the post box provided just inside the main front doors at Marazion Surgery during working hours, or placed in the post box outside of the premises by the side door outside of working hours.
- Online: Orders can be placed online via The Waiting Room. The Waiting Room is an on-line system that you can use to request repeat prescriptions, make appointments and view your coded medical records. You will need to complete an application form. Please see the separate section for more information.
- By Telephone: The telephone prescription request line is open during the hours noted above. Please ensure that you have your patient number and medication information to hand. A dedicated member of staff is available to take your request over the telephone and to discuss any queries you may have. All telephone conversations are recorded for staff training.
Monthly Prescriptions: Please ensure that you do not run out of medication, by ordering your repeat prescription in plenty of time. We require at least two working days notice not including weekends. During busy periods, such as during Bank Holidays, we would appreciate being given extra time. Please do not over-order or 'stock up' on medicines.
Co-ordination of Monthly Prescriptions: The dispensers would welcome the opportunity to liaise with any patient, to co-ordinate their medications so that they can all be ordered regularly once a month. Having different medications due at different times of the month is time-consuming for patients and their carers, and often necessitates more than one request and trip to the surgery premises every month. Dispensary staff are happy to undertake medication reviews and co-ordinate medications to run out simultaneously.
Delivery Service: A delivery service is available to rural areas. For more information on the delivery schedule please contact the dispensary. Patients who are housebound will have priority for delivery. In addition regular dropping off points are made to local shops on a weekly basis, to the villages of Goldsithney, St Erth and Crowlas. Again, please contact dispensary for further information.
Dosett Boxes: These boxes contain medication in specially designed blister packs, making it easier for the elderly or infirm to remember to take their medication appropriately. If you feel that you, or someone you care for, would benefit from this service, please discuss this with their doctor. More information on the dosett boxes is available from dispensary, but these can only be authorised by the doctor.
Health Awareness: We have a team of very experienced and fully qualified dispensers, who can offer advice to patients and their carers, providing the patient has given their permission. We liaise closely with other members of the practice team, including the doctors and practice nurses. Healthy living advice is available upon request, along with a wide range of supportive literature and leaflets. The dispensary aims to ensure that all patients receive excellent patient care, including regular check-ups and regular tests as required by the doctor.
Queries & Questions: If you have a query about any aspect of your medication or care, please speak to one of the dispensary staff at the surgery. If the dispenser does not know the answer, they will speak to the appropriate person and get back to you within a reasonable period. Please telephone 01736 710505 during dispensary telephone opening hours as noted above.